PingTone Reviews and Ratings

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PingTone (3.4)
2 Reviews
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PingTone Review by WhichVoIP

Founded in 1999 and Headquartered in Northern Virginia, PingTone is a business oriented, cloud based VoIP system. The service is intended for established businesses both large and small looking for a permanent implemented phone system. PingTone currently serves organizations in energy, healthcare, finance, manufacturing, associations, professional services, technology, emergency response, and national defense, with over 25,000 active end-points.

The Good

Over 30 features are available, with all plans including features such as call waiting, voicemail, call forwarding, call return, and three-way calling.

Connectivity options are also available and include T1, Ethernet circuits, multiprotocol label switching (MPLS), and satellite. These options range in price, speed, and security protection. For example, MPLS is the most secure but not necessarily the fastest option. Satellite support is great for those who may be out of reach of traditional broadband networking options.

PingTone offers a Hosted VoIP solution, which removes the need for adapters and physical on-site hardware. Hosted VoIP can be used alongside existing premise-based PBX (Private Branch Exchange) solutions. The software behind their solution is the Receptionist Enterprise application, which enables organizations multiple ways to manage inbound telephone calls without the expense and complexity of hardware-based products. The application is geared towards "front-of-house" receptionists or telephone attendants and provides management of inbound calls and call routing to the main line via a simple web interface.

PingTone is a 'Unified Communications' provider. Voice, video, and instant messaging services via phone lines, computer software, fax lines, and mobile devices are all integrated and presented as a singular service. Support is unified for these services as well.

Call quality is considered on par or better than landline phone quality.

Both Cisco and Polycom phones are supported.

Sales staff has been noted for being friendly and giving generally helpful information regarding services. Products are not marketed aggressively, which is a plus, considering the fact that customers must contact a sales associate directly to sign up for the service. Potential customers can request a demo walkthrough of services.

Support is available via toll free number 24 hours a day, 7 days a week with sale and support ticketing available at all times through the site. How-to videos for specific phones are available through the site and their YouTube channel.

The Bad

Their website can be difficult to navigate. Page after page of service descriptions fill the site, with paragraphs repeating in subsequent pages. Service packages and features are somewhat buried in the center of the site. It's also frustrating to see no kind of price scaling readily available. The end result is a site marketed towards those more technically proficient in VoIP technologies.

Services can only be purchased over the phone, which may be inconvenient for some customers. Pricing is custom and dependent on size of business and desired features. The downside of this is that it can be difficult to compare pricing against other providers.

Setup and installation costs for service can range anywhere from $1,000 to $20,000.

The Bottom Line

The price of the service depends on the size of the customer's organization and the service packages desired. Features are not tied to service packages and can be mixed and matched based on the customer's preference.

  • Ping Lite: Includes basic features such as call waiting, voicemail, call forwarding, call return, and three-way calling.
  • Ping Premium Enterprise: Includes basic features found in the Ping Lite package along with features like enhanced call logs, push to talk, PingTone Anywhere (mobile support), and different web portals for clients to activate and customize services.
  • Ping Premium Enterprise UC: Includes all the same features of Ping Premium Enterprise but with the addition of Instant Messaging, Presence, and a single application to access voice, video, instant messaging, and presence on PC and Mac computers as well as iOS and Android smartphones.
  • Additional Fees: PingTone requires on-site installation, which can be done by them or by the customer. They recommend their own team for proper and pain free installation, but the price for them to do so can range anywhere between $1,000 and $20,000. The price depends on the size of the organization and includes travel expenses of the deployed installers.

Overall Thoughts

PingTone is a very flexible and scalable service that allows for customers to tailor the service precisely to their needs. However, this all comes at a cost and they are one of the more expensive business VoIP solutions available and is not a viable option for most small businesses.

Yet, for companies with the budget, PingTone is a serious option that aims to implement a high performance solution to meet their communication needs. Its rich feature set, connectivity options, and scalability make it a strong candidate within the high-end side of the VoIP marketplace.

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Author: Michael


All User Reviews

Summary
Total Number 2 5 Stars 1
Thumbs Up 1 4 Stars 0
Thumbs Down 1 3 Stars 0
Average Rating 3.4 2 Stars 1
More Providers 1 Star 0

PingTone reviews are listed in chronological order.

Absolutely NOT!

Overall rating (1.8)

#2 : : DEC 5th, 2014

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If you want a company that always passes the buck, has extremely poor follow through and follow up, and cannot relate to the small business owner then this company is for you. They started off very strong but have since declined quickly. It is hard to get them to call you back and resolving issues is a chore. I would not recommend Pingtone if you are looking for good customer service and reliabilty.

VISITOR/PROVIDER FEEDBACK:

Nick (January 5th 2015) : I have no idea what you're talking about. I've had nothing but great service from them. Been with them for over 5 years.

Dan (April 10th 2015) : PINGTONE has the worst customer support I have ever dealt with and I have been in the IT field for 20 years. I wouldn't recommend them to my worst enemy!

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Highly Recommended

Overall rating (5)

#1 : : MAY 22nd, 2012

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I had Icore (not recommended) then moved to Pingtone, the move was seamless and we have not had an issues since. The customer service is great, the technical support is great. If I had to do it again I would have started with them... they are the VOIP provider to judge others by!

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 2 5 Stars 1
Thumbs Up 1 4 Stars 0
Thumbs Down 1 3 Stars 0
Average Rating 3.4 2 Stars 1
More Providers 1 Star 0
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