PanTerra Networks

PanTerra Networks Reviews

4.7/5

Average Rating

96%

Recommended

Total:

27

5-Star:

23

4-Star:

3

3-Star:

0

2-Star:

0

1-Star:

1

Panterra Networks Review by WhichVoIP

Panterra Networks is an information technology company that offers cloud based unified communications services that include business voice, contact center and file sharing solutions.

The Good

PanTerra follows a format used by many other companies in the VoIP market. The company offers a wide variety of communication services, all of which are cloud based. They also provide a few other value add-ons for certain deployments. Service packages are very adaptable and can be tailored to fit almost any kind of business.

The core product is the hosted PBX solution called CloudUC. Like most systems, it gives users the ability to access all the most popular features of a modern communication system. The system can utilize most any SIP phone, allows for configuration of follow me features to aid mobile users, boasts unlimited auto attendants and many other features.

One of the higher class services offered by the company is a full solution contact center utilizing the CloudUC platform. This is ideal for businesses with a high number of incoming calls requiring immediate, effective engagement. Routing is simplified for contact center agents as features like 'Push Customer to Agent' are available to instantly transfer a call in the user interface. Another great feature is an automatic call back solution when customers call at peak times and do not want to wait on hold.

The company offers a unique, browser-based softphone that works with communication services. The design is such that it allows users to quickly move callers in call queues to other locations, pull calls at will, drag and drop to create conferences, plus many other features. It also operates with the messaging feature that allows others to message each other and further control presence information which is useful when a user does not want to be distracted.

Another neat feature called SmartBox is used primarily for file sharing. This is an enterprise sharing solution but it also includes some Unified Communications services as well. Administrators and certain users can create a tree of directories with extensive control on access.

Support is based in the USA and offered 24/7/365 via email, phone or live chat.

The Bad

One problem for anyone seeking cut and dry pricing is that almost nothing has a price tag attached. The only service with a specific price is SmartBox which is advertised at $15 a month. However, it is important to keep in mind this is because the company tailors a solution to the needs of the individual company, meaning price points can vary substantially. Simply put, you need to have a conversation with a sales representative before a price is determined.

Some of the language for the SentraCloud service may be a little confusing. The language seems to imply it is a fully hosted solution to solve issues for a variety of computing needs at first glance. In actuality, it is a fully managed version of the CloudUC PBX. PanTerra does not offer a full spectrum of cloud services; they only offer hosted services for communication.

The Bottom Line

  • Award winning company offers the full spectrum of communication solutions from the cloud.
  • Hosted CloudUC service delivers a set of tailored features to end users depending on company needs.
  • No direct pricing except for the file sharing service, SmartBox, at $15 a month.
  • Mobile users can easily transfer calls to and from mobile devices for easy entry or exit of the office.
  • Cloud Contact Center offers a powerful solution for effectively fielding inbound calls as well as advanced analytics.

Overall Thoughts

A company seeking a hosted cloud communications solution has many options at their disposal. PanTerra offers virtually every communication solution on the market. A company can effectively have a custom-built cloud solution for just about any given scenario.

For those seeking a cut-and-dry service, this may not be the answer. In many cases, the only thing a decision maker wishes to see is a service option alongside a specific price point. You will not find this on the PanTerra Networks website.

Instead, more specific solutions are possible. Many times, certain providers will offer the whole gamut of VoIP solutions in a package deal and while most companies fitting this description are somewhat versatile on pricing, not all are as accomodating. Here, you can find a very customizable combination of communication tools for your business at competitive rates.

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