Cabertel

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Cabertel
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(4.9)
13 Reviews
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Cabertel Review by WhichVoIP.com

Headquartered in the home of Microsoft in Redmond, Washington, Cabertel provide cloud communication services to the North American small and medium sized business community.

The Good

Cabertel keep things simple with a straight forward business VoIP phone service plan. Toll Free and International dialing plans are available but you need to contact them for rates.

Pricing is based on the number of users, with a single user starting at $24.99 per month, and then reducing down to a low $19.99 per month per user for businesses with 10+ extensions. One nice thing is that this fee includes your phone number (DID) costs.

The service is feature rich like many other VoIP services and includes features such as auto-attendant, music-on-hold, call forwarding, ring/hunt groups, conferencing, voicemail to email, mobile app and more. A simple secure online management portal is available to access voicemails and various other features.

A limited time buy one get one free offer is currently available on IP phone's based on number of lines you order, which is a great way to reduce your up front costs if switching to a VoIP based service from an analog service.

One other cool "offer" that stood out was a discount for non-profit organizations. It does not provide details or how much of a discount but something to consider if you operate a non-profit organization.

Besides the standard business phone service, they also provide a "Virtual Phone System" option. This type of service allows a business to use their existing phones (e.g. smartphones) for their business phone system. This service essentially provides a front end auto-attendant which the customers reach when dialing their new business number. The customer is then presented with options, such as "press 1 for sales". Each option is routed to a phone number or device of your choice. This is a great option for smaller businesses, entrepreneurs, or start ups that don't want to use their personal numbers for their business but still want to utilize their personal cell phones. Outgoing calls are also offered with this service when using their mobile app. Outgoing calls will show your business number instead of your personal cell number, for example.

A few add-on features are offered for additional fees. An Internet Fax service, starting at $9.99 per month, and call recording, priced at $5.99 per month, are two such features.

A mobile calling App for Android and Apple is supported and can be used with their standard business phone plans and their virtual phone plan.

Customer service is available Monday to Friday via telephone between 8am and 5pm PST, and 24/7 via email. We contacted them using their form and were pleasantly surprised at how quickly they responded. Customer service seems to be a key goal with Cabertel. They provide a "white glove" service to take away the learning curve associated with a new phone system. Each customer is also assigned an account manager to help facilitate a timely response.

The Bad

There is currently very little in the way of a knowledgebase on their website for those that prefer to figure stuff out themselves. Tough to really complain though as they provide a white glove service so can help with setting up your phone system or any questions you may have.

Phone support looks to be during work hours Monday through Friday. However, they offer an account manager per customer so the assumption is that you can escalate any out of hours issues through them via email.

There is no mention of video conferencing on their website so the assumption is that they do not provide that feature. Some providers do have this feature at an additional fee, or you can find a dedicated conferencing solution like WebEx or GoToMeeting.

The Bottom Line

  • Cabertel currently has a one plan fits all approach for their business VoIP service. All price tiers include unlimited calling minutes in the USA/CAN (except Alaska and Hawaii), all the standard features, E911, Caller ID, plus a local number.
  • Pricing is based on size of business, with a single user starting at $24.99 per month, reducing to $22.99/month for 2 to 9 users, then $19.99/month for 10+ users.
  • Special offers: They currently have a buy one get one free deal on IP phones. They also offer a discount for non-profit organizations.
  • A virtual phone system option is available, turning any phone into a business phone system. This is a great option for startups, entreprenuers, or very small businesses that want to just use their personal cell phones or existing phones.

Overall Thoughts

Cabertel provide feature rich plans targeted at the startup, entrepreneur and small business community in North America. Their focus is on providing a personalized "white glove" service so you can focus on your business rather than figuring out a new phone system.

The price and feature package are competitive in the current market. They have some special offers such as a buy one get one free offer on IP phones and discounts for non-profit organizations. Overall worth a look if you need a robust business phone solution with a customer centric provider and at a competitive price.


Cabertel Overview

Cabertel provides cloud communications targeted at the small business community.

All User Reviews (Page 1 of 2)

Summary
Total Number 13 5 Stars 11
Thumbs Up 13 4 Stars 2
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0

Cabertel reviews are listed in chronological order.

Great Company

Overall rating (5)

#13 : : APR 27th, 2017

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CaberTel has been great for us. They are quick to address our concerns and the service is reliable.

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Top Quality All Around

Overall rating (5)

#12 : : APR 27th, 2017

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Excellent service all around! The order, setup, and startup of this new phone system in our office was seamless. We are a nonprofit so cost was a factor in deciding to switch from Comcast to CaberTel. The price of the phone service is about 1/2 of our previous service. The quality of the phone hardware is great, too. The customer service at CaberTel is fantastic. It is great to talk to someone local (US) who is knowledgeable and friendly! We're pleased to be CaberTel customers.

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Made It Ours

Overall rating (5)

#11 : : APR 25th, 2017

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Other providers had expensive "one size" offerings. Our account manager dialed it in for us to work just as we needed.

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Affordable and Flexible, with AWESOME Customer service

Overall rating (4.4)

#10 : : APR 12th, 2017

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We selected CaberTel as our VoIP provider because of their affordability and adaptability to fit their services to meet our business needs. As a start-up, both of those factors were highly important. Not only that, but when I do need help or have a question...I get personal service from a contact I know on a first name basis! I don't have to go through some call center queue and get bounced around. They've been really great and I don't see any reason why CaberTel will not continue to be our phone provider as our business needs grow either! Only con: we use the mobile app a lot for our business. VoIP messaging would be nice to have, but it's not a critical need.

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Great Product - Super Service!

Overall rating (5)

#9 : : MAR 23rd, 2017

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We switched our insurance agency phone service to Cabertel about 5 months ago and are SUPER happy with the experience. Excellent customer service; great phone features and voice quality. Our account manager is very responsive. Plus! We will save at least $3,000 a year from our prior service. Also had the opportunity to use their smart phone app to communicate with our office while in Canada. Worked great! No extra cost.

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Great Service, Great Price, Great Functionality

Overall rating (5)

#8 : : MAR 22nd, 2017

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I couldn't be happier with my experience! It isn't often that you receive such personal service when shopping online for a product or service. Our Account Manager helped me get everything set up from start to finish until I was completely comfortable. A far cry from the service I was getting from my traditional carrier. I was nervous about implementing VOIP because I have had a sketchy experience in the past with another VOIP company, but now I will never turn back. My phones are feature rich and for about 1/2 the price of my traditional land line I have 2 lines, SMS capability and a person to call if I every have problems. LOVE! ** I did research a few other companies before landing on Cabertel. None of them offered everything I was looking for (SMS capability, the ability to port to my cell phone if we should have Internet problems and functional customer service). Stop your search now! You've found the best!

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Very Good Service

Overall rating (4.2)

#7 : : MAR 22nd, 2017

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Our sales agent has been fantastic in helping us and he continues to make sure our needs are met long after we started the Cabertel service!

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Crystal Clear Communications

Overall rating (5)

#6 : : MAR 21st, 2017

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The stand-out feature I find to be amazing is the quality of voice transmission. Even conference calling sounds as though everyone is in the same room. The features are easy to follow, and the customer service is absolutely outstanding!

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Reliable and Great Pricing

Overall rating (5)

#5 : : MAR 14th, 2017

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The service has been very reliable and at a price that is affordable for my small business. Account manager is always available to answer questions. Very happy customer.

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EXCEEDED EXPECTATIONS!

Overall rating (5)

#4 : : AUG 23rd, 2016

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Lowest price by far and outstanding customer service from my contact at Cabertel. One problem with my old hub/switch resolved by following Cabertel's recommendation to purchase a new, inexpensive Netgear Switch. All questions were answered with complete explanation. I was completely blown away by their service. Cabertel beat pricing offered by at least four other carriers by substantial margin.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 13 5 Stars 11
Thumbs Up 13 4 Stars 2
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0
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