Phone.com Reviews

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Phone.com (4.8)
5 Reviews
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Phone.com Review

Phone.com was founded in 2007 and targets the Small and Medium sized Business (SMB) space with its self-service cloud platform, offering enterprise level features at an SMB price.

The Good

There are pricing plans to cover all business models, ranging from per minute pricing to unlimited minutes and extensions. On the per minute side you can choose a Base, Plus or Pro plan ranging in price from $12.99/month to $39.99/month. These plans have unlimited user extensions and includes a small amount of minutes and then you pay per overage minute beyond that, starting at 3.9c/min. The unlimited plans are also called Base, Plus and Pro but include unlimited minutes. These range in price from $29.99/month/user through to $59.99/month/user. The Plus and Pro plans address additional items such as more phone numbers, toll free numbers, additional SMS messages etc. Each plan also has an annual option where you pay up-front for a year but obtain significant savings.

Phone.com offers over 40 standard features included with each plan and has some advanced features such as video conferencing, call analytics and call recording for additional cost (unless you are on higher tier plans where some are included). There are also integration plugins from popular CRMs such as Zoho and Salesforce.

A large number of IP phones are supported from Yealink, Polycom and Cisco and it looks like these phones are subsidized by Phone.com as pricing is competitive. You can also Bring Your Own Device (BYOD) if you already own IP phones. The Phone.com cloud platform supports a vast number of phones so it is likely that support is available for your device.

You can take advantage of the Phone.com App on your smart phone (Android and iOS supported and the App is free) and also on your MAC and Windows based PCs ($5 cost for PCs). This enables you to turn your smart phone or PC into an extension for your business phone system. You can send and receive SMS messages, make and receive calls and even send and receive faxes.

Customer service is all in-house and there are multiple options for contacting them, including email, live chat and by phone. There is also a system status page that shows all current and past incidents, which is helpful. For phone calls, support is available Monday through Friday 8am to 6pm Pacific Time. Phone.com has some useful setup guides to help get you up and running quickly.

The Bad

Check the terms and conditions for unlimited minute plans as there are restrictions for the unlimited options. Most providers have these restrictions to protect themselves but you should check them to ensure there are no corner cases based on your calling patterns.

There is a 30-day money back guarantee offered. However, this only applies to the base per minute plan which has 300 minutes included.

The Bottom Line

  • Per Minute Plans with Unlimited Extensions: Base ($12.99/mo, 300 mins incl), Plus ($19.99/mo, 500 mins incl), Pro ($39.99/mo, 1000 mins incl)
  • Unlimited Minutes Plans: Base ($29.99/mo, 1 local/TF number), Plus ($37.99/mo, 2 local/TF number), Pro ($59.99/mo, 3 local/TF number)
  • SMS: Base (5,000 messages), Plus (10,000 messages), Pro (20,000 messages)
  • Annual plans reduce effective cost per month from 15% to 25% depending on plan chosen.
  • 40+ Features for all plans. Additional advanced features included in Plus and Pro plans or through additional charge.
  • Wide selection of competitively priced IP phones from Yealink, Polycom and Cisco. BYOD option too. Free App for smart phones, $5 for MAC/PC.

Overall Thoughts

Phone.com offers a compelling set of plans and features to meet the needs of most SMBs. There are multiple pricing tiers available meaning you will be able to pick a plan that works best for the calling patterns of your business.


Phone.com Overview

All User Reviews

Summary
Total Number 5 5 Stars 4
Thumbs Up 5 4 Stars 1
Thumbs Down 0 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0

Phone.com reviews are listed in chronological order.

Simply The Best!

Overall rating (5)

#5 : : JAN 25th, 2019

Recommended: Yes

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There are many pros to the Phone.com service. For us we have offices in different states, so when we have patients calling one office and need another we can transfer them as if we were in the same office. There is also the ability to set up a Virtual Receptionist so that your company can seem as if it is a much bigger office giving your customers comfort. You can set up a 800 number as well as faxing all in one place. Very user friendly compared to some of the other IP options out there. They are HIPAA Compliant!

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Serving our business since 2007. Great Company.

Overall rating (5)

#4 : : AUG 3rd, 2015

Recommended: Yes

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Back in 2007, we got sick of paying local wire line phone bills of hundreds of dollars, but we could not afford to sacrifice service. We needed a rock solid company with strong resources, a reliable phone switch, great internet connectivity, 24 hour competent customer service, and an easy to use control panel. We are now up to 14 lines with Phone.com, running three different businesses. I also use one of their devices at home. Prices are great and so are the people.

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Best system for the price

Overall rating (5)

#3 : : JUL 11th, 2015

Recommended: Yes

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Good price for the service no long term commitment. The phones through them were not marked up and overpriced, If you buy the phones through them or the ones they recommend then they will support them by phone or internet 100%. I could not find them at a lower price other places (by $3-4). Good price and great service.

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OK with suprises

Overall rating (4)

#2 : : SEP 6th, 2013

Recommended: Yes

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Most of the time it works great, but then at times the phone acts up such as we cannot hear the person on the other end or at times there is a slight delay. We have experienced a few dropped calls as well. When I connected the system the way they recommended my download speed dropped in half from 5 mbps to 2.5 mbps so i just connected it to one of the router ports instead of between the router and main internet box as instructed. long distance works great, voice mail also works great... I believe we will keep this phone for the two years and then see how things go, it is good, but perhaps we were spoiled with the old phone company. I miss the not problems with the phone but i don't miss the price that went with it, so I guess i am willing to put up with a few glitches to save the dollars..

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Phone.com/Barry R

Overall rating (4.8)

#1 : : MAR 14th, 2013

Recommended: Yes

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To begin with, Phone.com has given me the BEST customer support experience I have ever had. There has never been any frustration in the voice of any rep I have talked to. I call often because I change things around a lot. I have I have 30 people that work for my company, Group Realtors in Cincinnati. There has never been a complaint from my agents or staff. I have 5 phone numbers that I ported over from Cincinnati Bell without any issues. Included is my home phone number. I use 3 Cisco phones that I purchased from phone.com. All I had to do was plug them in. I rout the numbers to various phones with distinctive rings for each. There are lots of cool features on the dash board. My only complaint would be on some wireless carriers, the hold music comes across loud. I recommend Phone.com to anyone wanting to save lots of money and have great service. I save 600.00 per month over Cincinnati Bell.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 5 5 Stars 4
Thumbs Up 5 4 Stars 1
Thumbs Down 0 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0
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