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Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.
Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.
Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.
Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.
There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.
The feature set is rich, with additional features being added regularly. Some standout features are as follows:
Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.
IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.
Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.
The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.
If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).
Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.
When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.
Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.
The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.
The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.
It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.
Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.
...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....
RingCentral reviews are listed in chronological order.
#191 : Michael : APR 14th, 2017
As a Technical Recruiter (a.k.a.: Head-Hunter) my daily routine consists of using a keyboard that gives me access to the Internet, and a phone (that's also tied to the Internet). Without one of these two things, my day is pretty much at a standstill. Not good in the fast-paced world of recruiting. Recently, Chicago was the victim of some pretty severe weather. Thunderstorms and lightning to be exact. Unfortunately, the storms hit something causing the phones to go down. Specifically, my phone. Our business is heavily dependent on contacting employers and candidates via any means possible (excluding carrier pigeon). In other words: I NEED TO BE ON THE PHONE. While contacting RingCentral and explaining my unfortunate demise, I was connected to an Engineer that was not only extremely knowledgeable (technically), but also had a human side too (phenomenal customer service). After several attempts of rebooting and reprogramming, it was deemed that my phone was the unfortunate victim of the electrical storm, and would need to be replaced. The Engineer worked with me in getting the phone replaced (next day air) and instructed me to immediately call once the phone arrived. Even though the phone would come programmed to my specs (IP address, name, number, etc.), and all I needed to do was plug it into a VoIP line, he wanted to make sure everything was working and suggested to call. I received the phone the next day as promised (at no charge for the delivery), and called them. Within a matter of minutes I was back up and running at full speed. I would wholeheartedly recommend partnering with RingCentral, if and when, you're looking for an outstanding company that not only stands behind their products, but also goes above-and-beyond the call of duty to make sure that their customer(s) are completely satisfied.
#190 : Nancy : APR 7th, 2017
I did not expect a feature that seemed to be something they should put in their literature. When we switched over we noticed the robocall hits dropped and we figured it has to do with the way the phone is answered. Now I will get a one ring hit and the call drops. I can tell from the missed call log that the calls are repeats and the caller ID is for robocalls. I love this feature the very best since it has limited greatly the number of times a day I have to be interrupted and hang up on those solicitors. I think the service is great and I love being able to walk away from my office and the calls follow me. Gives me great freedom.
#189 : Moses : APR 7th, 2017
I have used RingCentral for many years. I have found their service to be reliable, never down, and their staff courteous and helpful.
#188 : Steve : APR 3rd, 2017
RingCentral has the best offering I've tested. I have used them now for over a year, and have no complaints. Their app is easy to use and offers all of the tools I could imagine having at my fingertips. I recommend them to anyone who asks.
#187 : Ron : APR 3rd, 2017
The product and service has been a joy to work with from start to the past two years. No issue with functions and updates are easily implemented and have added to the ease of use and dependability of the system.
#186 : Doug : MAR 31st, 2017
RingCentral is just always there. We have been using it for over 10 years and there were no more than 2 times that there was a severe service interruption that effected incoming calls. The service is versatile and can be customized in many ways to accommodate just about any requirements. Easy holiday pre- programming for any message changes. And their "Ringout" feature allows me to use any phone or cell phone and my customers still see it as my office phone. It's great!
#185 : Jerry : MAR 31st, 2017
We have been and continue to be very satisfied with Ring Central as our voice and internet provider for the past year.
#184 : Debra : MAR 31st, 2017
We have had this company for the past 4 years and have no reason to change. Their pricing and service delivery is exceptional.
#183 : Thomas : MAR 31st, 2017
I have been using RingCentral for over 5 years and have found them to be very good, reliable and a good value.
#182 : John : DEC 14th, 2016
I operate a mobile Veterinary Service and its a terrific convenience to be able to view faxes from different locations on my tablet.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
There are many ways to contact Ringcentral customer support, below you will find the best ways to do this. Please contact us if you would like to request any updates to this information.
|Customer Service Feature||Availability||Details|
|24x7 Phone Support||888-898-4591
24x7 - Office subscribers with 2 or more users.
Otherwise 13x5 support.
|Talk to a real person||Press 0 at prompt|
|USA based phone support||USA based|
|Online form / Email Support||Submit a ticket|
|Self Help Articles / Tutorials / Videos / Support / Live Chat||Support|
|Twitter Support||Twitter Support|
|Contact number for Cancelation||888-898-4591|
|Request a call back||Not Available|
|Money back guarantee||No risk 30 day trial for up to 4 users.|
#2 : Posted by Tony
Great company, nice people and awesome product.
#1 : Posted by Aryan
We use ring central service. So far okay haven't had any issues since 2009 thankfully.
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