RingCentral Reviews

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RingCentral (4.5)
257 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • Frost and Sullivan's 2017 UCaaS Company of the Year Award
  • Gold International Stevie Award for Ringcentral Glip Unified Messaging 2017
  • Forbes Most Trustworthy Companies Award 2017
  • The Denver Post Top Workplace Program 2017
  • TMC 2017 WebRTC Product of the Year Award
  • TMC 2017 Unified Communications Product of the Year Award
  • CRN Channel Chief 2017
  • Constellation ShortList (Various)
  • Silver Stevie Award 2017 - Customer Service Department of the Year
  • TMC 2016 Unified Communications Excellence Award

The Bottom Line

  • Office Essentials (1 to 10 users only): Starts at $19.99 per month per user (for 2 to 10 users) with an annual contract, or $29.99 if month to month contract. Jumps to $39.99 for one user and month to month contract.
  • Office Standard (2-99 users) : From $24.99/month/user with annual contract. Jumps to $34.99 if paying month to month, and jumps to $49.99 if only one user.
  • Office Premium (2-99 users) : From $34.99/month/user with annual contract. Jumps to $44.99 if going month to month, and $54.99 if only one user and month to month. Adds on Salesforce integration and automatic call recording.
  • Office Ultimate (2-99 users) : From $49.99/month/user with annual contract. Jumps to $59.99 when no contract in place and $69.99 if single user. Adds on HD video conferencing and online meetings.
  • Professional Pro : $12.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional All-in-One : $34.99/month. unlimited minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 26)

Summary
Total Number 257 5 Stars 197
Thumbs Up 232 4 Stars 33
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5

RingCentral reviews are listed in chronological order.

Awesome Service

Overall rating (5)

#257 : : FEB 8th, 2019

Recommended: Yes

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Great e-fax service, been using for years and very happy with it - beats paper service any day and very convenient to have access via browser and simple, easy-to-use mobile app with instant notifications! Love it!

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Perfect Digital Fax Service

Overall rating (5)

#256 : : FEB 8th, 2019

Recommended: Yes

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I use RINGCENTRAL for my digital faxing. It's inexpensive and very easy to use. They are also very helpful with keeping the same number I was using as my landline fax machine. They did all the work. Again, very good and easy company to work with.

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Make your life simple

Overall rating (5)

#255 : : FEB 7th, 2019

Recommended: Yes

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Our business uses fax services for many documents that would have to be in a locked format if emailed. With RingCentral, I cut out that extra step and I never have to worry about whether the fax was successful or not AND have a record of the fax being sent. It is so easy to review faxes and check on previous data sent and to then resend to another client. Receiving the data in my email means I can check faxes whether at the office or elsewhere. I also never have to worry about the annoying and sometimes time consuming issues with a fax machine. RingCentral has made life so much simpler; wish I had used them years ago.

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Great Service

Overall rating (5)

#254 : : FEB 4th, 2019

Recommended: Yes

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No cons so far, only pros. My customer service experience was quite good. Had a problem at first setting everything up but they walked me through it and only have good things to say. Keep up the good work!

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Quality is Excellent

Overall rating (5)

#253 : : FEB 3rd, 2019

Recommended: Yes

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Pro's: Quality of service is excellent and the pricing is well within budget. Con's: None, no complaints.

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Easy and Efficient

Overall rating (5)

#252 : : FEB 3rd, 2019

Recommended: Yes

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The set up was so fast and the features and customer service make this perfect for our small office. We can work from anywhere.

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Excellent Fax Alternative

Overall rating (4.6)

#251 : : FEB 1st, 2019

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We have used RingCentral's fax service for over a year, after our internal fax server system failed to function. It is a reliable service, easy to use and maintain. On each fax you get a return receipt indicating the fax went through that can be added to your client history file as proof the fax went through.

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Excellent fax service

Overall rating (5)

#250 : : JAN 31st, 2019

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We have been using Ringcentral for over 3 years now. It has very steady fax service, and we have never had any issues with the App or Website.

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GREAT!

Overall rating (5)

#249 : : JAN 31st, 2019

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Great customer service and price! Phone always works, digital fax is fantastic! And desktop App for texting is incredible.

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Dependable!

Overall rating (5)

#248 : : JAN 31st, 2019

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We originally subscribed to the service as a backup for our existing dedicated fax line. However, we were so impressed with the dependability and reliability of the service, that it has now become our primary fax line. Good people!

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 257 5 Stars 197
Thumbs Up 232 4 Stars 33
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5
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