RingCentral

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RingCentral
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(4.5)
224 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • American Business Awards Bronze Stevie Award winner for Customer Service Team of the Year (2015)
  • Internet Telephony TMC Labs Innovation Award (2014).
  • TMC customer magazine CRM excellence award (2014).
  • TMC Unified Communications Product of the Year Award (2014).
  • TMC Internet Telephony Product of the Year Award (2014).
  • Global Business Excellence Award.
  • The Big Idea Award 2014 (from the International Business Forum's Venture Capital Investing Conference).
  • The Cloud Innovation World Cup Award for ICT Business Services.

The Bottom Line

  • Office Standard (2-19 users) under contract : From $24.99/month/user. Jumps to $29.99 when no contract in place.
  • Office Premium (2-19 users) under contract : From $34.99/month/user. Jumps to $39.99 when no contract in place. Adds on Salesforce integration and automatic call recording.
  • Office Enterprise (20-99 users) under contract : From $44.99/month/user. Jumps to $49.99 when no contract in place. Adds on HD video conferencing and online meetings.
  • Professional Pro : $9.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional ProPower : $24.99/month. 2000 minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 23)

Summary
Total Number 224 5 Stars 168
Thumbs Up 199 4 Stars 29
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5

RingCentral reviews are listed in chronological order.

Good Service

Overall rating (3.6)

#224 : : OCT 19th, 2017

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Good Service and reliable, We are paying almost the same amount that we were paying with land line only perk is service is reliable.

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Been using RingCentral for 10 years, it's great!

Overall rating (4.6)

#223 : : OCT 18th, 2017

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My first experience using RingCentral was back when I started a new business, nearly 10 years ago. What I loved about it then, was the way you could sound like a big company, even if you were operating from only a cell phone. Now I work for a larger company, and we use it in our office, with multiple extensions and desk phones for everyone. I like it even better now! Big or small, RingCentral is great!

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Great Service

Overall rating (5)

#222 : : OCT 18th, 2017

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This service is dependable. The features are pretty amazing, we would totally recommend this company to everyone!

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Options and features are great, support is suspect

Overall rating (4)

#221 : : OCT 12th, 2017

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As my ratings indicate, the software and sound quality is usually very good. We have had a very bad experience with customer support due to an eFax to RingCentral issue. Well over a month of being given the run around. Getting emails saying someone will contact you shortly and more than 2 days later nothing has happened. So my recommendation comes with 2 caveats: - If you run into issues, you may have problems with customer service. - They are a little pricey, costs add up quickly once you add all the things you need.

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Great Service

Overall rating (5)

#220 : : SEP 29th, 2017

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We have been using RingCentral to handle all of our faxing needs for years with no problems. The service is outstanding.

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Communication Integration Goldmine!

Overall rating (4.4)

#219 : : SEP 28th, 2017

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When we looked at our need, RingCentral had what the requirements were. Not only that, there were so many other options that came with the product, we knew we would overwhelm our users with too much. So we have progressively begun to show more functionality as users have become comfortable with the basics. It's like every few weeks, we have a "did you know it does this too" session and it's helped to bring users on slowly and helped to make them more productive over time versus causing them to shut down with too much information at one time.

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Good Company

Overall rating (4.2)

#218 : : SEP 25th, 2017

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Ringcentral has a lot to offer for small or large businesses. I'm not too happy with their customer service because everyone I talk to has an accent that I cannot understand. I think they use it to their benefit at times too. They eventually get to the bottom of the issues and they do follow-up.

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Lots to Offer

Overall rating (5)

#217 : : AUG 29th, 2017

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RingCentral has a lot to offer. Espcially when it come to a remote team setting. The Glip and Meeting App is a nice added feature to streamline your conference calls, video calls and team communications.

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Service works - I don't event think about it

Overall rating (3.4)

#216 : : AUG 15th, 2017

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I don't have any comments. The service works well. I don't think about whether it will work. It just does whether making local or long distance calls. This connection to the call server is over regular Internet service which means the medium is lossy - it still works!

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Reliable

Overall rating (5)

#215 : : AUG 7th, 2017

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RingCentral has provided a service of no errors of any kind for the last two years to us. We received efaxes on time and even when I have questioned if we were missing something. I could look it up and confirm we had received all our faxes. When I have had to speak with them verbally, they are prompt to answer the phone and make sure you are totally satisfied before you hang up.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 224 5 Stars 168
Thumbs Up 199 4 Stars 29
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5
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