RingCentral

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RingCentral
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(4.5)
217 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • American Business Awards Bronze Stevie Award winner for Customer Service Team of the Year (2015)
  • Internet Telephony TMC Labs Innovation Award (2014).
  • TMC customer magazine CRM excellence award (2014).
  • TMC Unified Communications Product of the Year Award (2014).
  • TMC Internet Telephony Product of the Year Award (2014).
  • Global Business Excellence Award.
  • The Big Idea Award 2014 (from the International Business Forum's Venture Capital Investing Conference).
  • The Cloud Innovation World Cup Award for ICT Business Services.

The Bottom Line

  • Office Standard (2-19 users) under contract : From $24.99/month/user. Jumps to $29.99 when no contract in place.
  • Office Premium (2-19 users) under contract : From $34.99/month/user. Jumps to $39.99 when no contract in place. Adds on Salesforce integration and automatic call recording.
  • Office Enterprise (20-99 users) under contract : From $44.99/month/user. Jumps to $49.99 when no contract in place. Adds on HD video conferencing and online meetings.
  • Professional Pro : $9.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional ProPower : $24.99/month. 2000 minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 22)

Summary
Total Number 217 5 Stars 165
Thumbs Up 192 4 Stars 25
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5

RingCentral reviews are listed in chronological order.

Lots to Offer

Overall rating (5)

#217 : : AUG 29th, 2017

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RingCentral has a lot to offer. Espcially when it come to a remote team setting. The Glip and Meeting App is a nice added feature to streamline your conference calls, video calls and team communications.

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Service works - I don't event think about it

Overall rating (3.4)

#216 : : AUG 15th, 2017

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I don't have any comments. The service works well. I don't think about whether it will work. It just does whether making local or long distance calls. This connection to the call server is over regular Internet service which means the medium is lossy - it still works!

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Reliable

Overall rating (5)

#215 : : AUG 7th, 2017

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RingCentral has provided a service of no errors of any kind for the last two years to us. We received efaxes on time and even when I have questioned if we were missing something. I could look it up and confirm we had received all our faxes. When I have had to speak with them verbally, they are prompt to answer the phone and make sure you are totally satisfied before you hang up.

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Great Service

Overall rating (5)

#214 : : JUL 14th, 2017

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I have used them for a couple of years now. Love it. Rare to have any issue and the customer service is excellent.

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Worst Experience

Overall rating (1)

#213 : : JUL 14th, 2017

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Avoid this scamming company at all costs. I got a quote from them and ultimately went with another provider. However I started getting bills from them. I emailed and called a number of times with no response. When I finally got a response they claimed I signed up for the service (interestingly this is a phone company and I'm currently with another provider so how can I be using their service). When I asked for any proof, they sent me a quote they emailed me. Telling me I approved the quote. I asked for something signed by me and they couldn't provide it. I still get bills from them and now I also get late charges. I wonder how many companies have been scammed by these guys and accidentally pay their fraudulent bills. Avoid them.

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Buyer Beware

Overall rating (1.6)

#212 : : JUL 13th, 2017

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I had RingCentral two years ago, left them because of plan discrepancies. Forgot about that issue, and had same problem, they offered free unlimited Virtual Extensions, then "after 30 days" said I had to pay per user for each virtual extension. Service for company with under ten people company went from $70 to $300. After researching my emails I see they did this two years ago, and last week. Hook you in, and then gouge you. I'm now trying to file a fraud complaint.

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Great System

Overall rating (4.6)

#211 : : JUL 3rd, 2017

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RingCentral provides us with the flexibility we need in a fast paced sales environment. In addition, we can track call to provide focus in areas that are important. Our customer service rep is always helpful and quick to respond.

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Amazing Service Except for One Detail

Overall rating (4.4)

#210 : : JUN 30th, 2017

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The service is iffy in several locations here in NJ. But that's ok. The app makes up for it. The only thing that is keeping me from giving 5 out of 5 stars is the fact that they do not offer zip code routing/geographical routing for their phone systems! We need this desperately and I love Ringcentral so much but they don't have this.

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Remote faxing

Overall rating (5)

#209 : : JUN 21st, 2017

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I subscribed to this service for several years. Working remotely as a mobile bookkeeper it was very useful when I needed to send or receive faxes. I never had any issues with the service and referred a number of customers. I now use a free fax service as I no longer need to send the size of faxes I was doing when I worked full time. I now use once or twice a year and send 1 to 2 pages so a subscription was no longer needed.

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Doing fine

Overall rating (4.8)

#208 : : JUN 13th, 2017

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Sometimes it has to search for the base even if I am standing next to it. That can be frustrating when you are in a hurry.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 217 5 Stars 165
Thumbs Up 192 4 Stars 25
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5
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