RingCentral Reviews

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RingCentral (4.5)
240 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • Frost and Sullivan's 2017 UCaaS Company of the Year Award
  • Gold International Stevie Award for Ringcentral Glip Unified Messaging 2017
  • Forbes Most Trustworthy Companies Award 2017
  • The Denver Post Top Workplace Program 2017
  • TMC 2017 WebRTC Product of the Year Award
  • TMC 2017 Unified Communications Product of the Year Award
  • CRN Channel Chief 2017
  • Constellation ShortList (Various)
  • Silver Stevie Award 2017 - Customer Service Department of the Year
  • TMC 2016 Unified Communications Excellence Award

The Bottom Line

  • Office Essentials (1 to 10 users only): Starts at $19.99 per month per user (for 2 to 10 users) with an annual contract, or $29.99 if month to month contract. Jumps to $39.99 for one user and month to month contract.
  • Office Standard (2-99 users) : From $24.99/month/user with annual contract. Jumps to $34.99 if paying month to month, and jumps to $49.99 if only one user.
  • Office Premium (2-99 users) : From $34.99/month/user with annual contract. Jumps to $44.99 if going month to month, and $54.99 if only one user and month to month. Adds on Salesforce integration and automatic call recording.
  • Office Ultimate (2-99 users) : From $49.99/month/user with annual contract. Jumps to $59.99 when no contract in place and $69.99 if single user. Adds on HD video conferencing and online meetings.
  • Professional Pro : $12.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional All-in-One : $34.99/month. unlimited minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 24)

Summary
Total Number 240 5 Stars 182
Thumbs Up 215 4 Stars 31
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5

RingCentral reviews are listed in chronological order.

Nice Features

Overall rating (4.2)

#240 : : JUN 13th, 2018

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This service is pretty good. It seems to be a good value and is easy to use with nice features that are useful. We like it.

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Great Service

Overall rating (5)

#239 : : JUN 7th, 2018

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Our company has had Ringcentral for just over 1 year. We have had no problems and the price is great. We were paying a lot more with our old carrier. We would recommend them hands down. Thanks for the great service!

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Awesome Customer Service & Applications

Overall rating (5)

#238 : : MAY 25th, 2018

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Over 6 years of "A" quality service 24/7/365. Highly recommend! I actually have 9 different phone numbers, a fax number, and an 800 number. When I travel overseas, I have a designated number assigned as a local number so I can call back to the states so as not to have to pay long distance charges. Also, I can do just about any combination of call forward, selective answering, etc. in order for my business to continue running smoothly while I am out of the area. RingCentral acts as an IT pro and secretary to create a phone system that works the way I need it, and the way I want it. I can call them 24 hours a day, and get an English speaking expert to manipulate my system for me, as I am too busy to learn this system in any detail. They are always polite and thorough.

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Excellent

Overall rating (5)

#237 : : MAY 22nd, 2018

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I experienced excellent customer service with great success in solving issues accurately and effectively. Everyone has always been very kind and helpful.

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Excellent Service

Overall rating (5)

#236 : : MAY 21st, 2018

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Our phone VoIP problems have been small and the service or support when needed has been consistently good.

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Loan processor

Overall rating (4)

#235 : : MAY 17th, 2018

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Very satisfied, I would recommend Ring Central to any body I know. So far I have done with several friends I know

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Great Service

Overall rating (4.8)

#234 : : MAY 10th, 2018

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Versatile, robust, all around great VOIP system. A bit more expensive than other providers, but the total control and versatility makes it worthwhile. Ability to have a fully equipped office and at the same time allow work from home or while traveling is fantastic. Business phone, fax, and texting on one platform with one number makes all the difference in the world to customer service and satisfaction.

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Consistent Dependable Service

Overall rating (5)

#233 : : MAY 8th, 2018

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RingCentral provides a secure service that does not require an extra line. The PDF quality of the faxes is a big plus. Being able to print only those faxes that I want and need is another huge advantage. And finally the price. All this occurs inside personal service.

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Excellence

Overall rating (5)

#232 : : MAY 4th, 2018

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I've been a customer for years and they are excellent; in large part because they are transparent until you need to speak with someone and then they are available.

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Great From an 8 Year Customer

Overall rating (5)

#231 : : MAY 1st, 2018

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They have been great for the 8 years I have been a customer and used their services.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 240 5 Stars 182
Thumbs Up 215 4 Stars 31
Thumbs Down 25 3 Stars 13
Average Rating 4.5 2 Stars 8
More Providers 1 Star 5
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