RingCentral

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RingCentral
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(4.5)
199 Reviews
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Ringcentral Review by WhichVoIP

Ringcentral is located in San Mateo, California and is a publicly traded company on the NYSE (ticker symbol RNG). Founded in 2003, the core focus is on providing professional cloud based business communication. At this time of writing, Ringcentral has over 300,000 customers.

The Good

Ringcentral owns its own hardware and software platform, rather than licensing from another company, and handles over 10 billion minutes per year. It also has architected its system for N+1 redundancy and geographic diversity. This has helped achieve 5-nines availability (i.e. 99.999% up-time). Service Level Agreements (SLAs) are provided to customers, which highlights the confidence levels it has for its service.

Continuous Quality of Service (QoS) monitoring is provided through the RingQuality Active Assurance toolset. This tests QoS parameters such as packet loss, jitter and MOS scores on an ongoing basis, so it can pro-actively find any issues that customers may be experiencing.

Plans are aggressively priced, especially for larger businesses, and a 30 day trial is available for up to 4 lines. All Office plans have unlimited calling and rather surprisingly they do not set an upper limit, though the terms and conditions do stipulate that this is monitored for irregular use and is at risk of termination should it be abused.

There are also Professional plans available aimed at smaller businesses and entrepreneurs with minimal calling needs. These plans are metered (e.g. 1000 minutes) and include a few phone extensions along with a main number.

The feature set is rich, with additional features being added regularly. Some standout features are as follows:

  • HD video meetings for the enterprise plan (up to 25 attendees).
  • Web and audio conferencing (up to 1000 attendees).
  • Business grade SMS.
  • Automatic call recording which is great for monitoring and training new staff. Only for premium and enterprise plans.
  • Mobile Apps for iOS, Android and Blackberry. Take your business phone system on the road.
  • Outlook and SFDC integration for premium and enterprise plans. For example, automatically show a customer's details on your screen when they call.
  • Presence. Determine the status of a person (e.g. available, busy or hold) before calling them.
  • Internet fax.

Customer support is available 24/7 for all customers that have two or more users. For single user customers, support hours are less but still extensive. A large section on its website is dedicated to support, covering the most common support related topics.

IP phones from leading vendors are available at subsidized rates and can also be rented, which may be of interest to those that like to always keep up to date with the latest technology.

Number porting seems to be very reasonable and if you leave Ringcentral you can port your local or toll free numbers from them free of charge.

The Bad

The pricing, as indicated, is very competitive but this assumes a one year contract and pre-paid in advance. If you instead sign up on a month-to-month basis the price jump can be significant (e.g. over 20%), depending on the number of users. All plans, both annual and monthly, must be paid for in advance rather than arrears and delinquent accounts can be charged up to 18% interest per annum.

If you need to use a regular fax machine instead of relying on Internet fax service, you need to pay for a dedicated line for fax service and use an Analog Telephone Adapter (ATA).

Ringcentral makes no obligation to store voicemails, faxes or calling logs for extended periods of time so make sure you perform backups if this is needed.

When you sign up for service, you will automatically receive promotional material, though you can unsubscribe. Also, your company may be identified in marketing material as being a user of its service.

Finally, there are some interesting notes in the legal terms and conditions regarding disparaging remarks against Ringcentral. It is basically prohibited to do this via social media or elsewhere on the Internet, and service termination could occur. We have not come across this before, so it is worth noting.

Industry Awards

  • American Business Awards Bronze Stevie Award winner for Customer Service Team of the Year (2015)
  • Internet Telephony TMC Labs Innovation Award (2014).
  • TMC customer magazine CRM excellence award (2014).
  • TMC Unified Communications Product of the Year Award (2014).
  • TMC Internet Telephony Product of the Year Award (2014).
  • Global Business Excellence Award.
  • The Big Idea Award 2014 (from the International Business Forum's Venture Capital Investing Conference).
  • The Cloud Innovation World Cup Award for ICT Business Services.

The Bottom Line

  • Office Standard (2-19 users) under contract : From $24.99/month/user. Jumps to $29.99 when no contract in place.
  • Office Premium (2-19 users) under contract : From $34.99/month/user. Jumps to $39.99 when no contract in place. Adds on Salesforce integration and automatic call recording.
  • Office Enterprise (20-99 users) under contract : From $44.99/month/user. Jumps to $49.99 when no contract in place. Adds on HD video conferencing and online meetings.
  • Professional Pro : $9.99/month. 300 minutes, 2 extensions.
  • Professional ProPlus : $19.99/month. 1000 minutes, 5 extensions.
  • Professional ProPower : $24.99/month. 2000 minutes, 10 extensions.

Overall Thoughts

The Ringcentral service really is impressive. It caters for businesses of all sizes, and is reasonably priced. Just be careful when you look at pricing as the really low pricing usually requires a one year contract to be signed.

The feature set is rich, especially for the more advanced plans where full HD video conferencing is included, along with productivity enhancing plugins such as Outlook and Salesforce.

It really sets itself apart when it comes to QoS and SLAs. This is because of the way the platform has been designed, with built-in redundancy ensuring a 5-nines uptime, meaning less frustration for its customers.


RingCentral Overview

Overall, Ringcentral has a high review rating and there is a good sample size to help in your decision making process. In particular, the volume of reviews has increased in 2013 and 2014 with a high percentage of positive experiences. The following is a "taster" from a recent happy user comment.

...I don't think there is anything better than RingCentral out there. I am very happy with service options, sound quality, and customer service....

All User Reviews (Page 1 of 20)

Summary
Total Number 199 5 Stars 151
Thumbs Up 176 4 Stars 24
Thumbs Down 23 3 Stars 12
Average Rating 4.5 2 Stars 7
More Providers 1 Star 4

RingCentral reviews are listed in chronological order.

Excellent Platform that's Competitively Priced

Overall rating (4.8)

#199 : : MAY 21st, 2017

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After a bit of a lumpy start, RingCentral has proven itself to be an ideal phone provider for our business. The lumpiness at the outset was cured by moving from soft phones to proper VoIP desk phones supplied by them.

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Awesome

Overall rating (4.8)

#198 : : MAY 20th, 2017

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Awesome service and product for the small business owner. I would love additional features like text for the solopreneur but other than that it's a great service for the money.

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Service Provided is Efficient

Overall rating (4.4)

#197 : : MAY 19th, 2017

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I use the fax services only... and never had an issue with sending or receiving faxes. Price is okay, but could do a little better.

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Solid and Reliable Service

Overall rating (5)

#196 : : MAY 19th, 2017

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RingCentral is a solid and reliable service provider. I have used them for a few years and have never had any issues. Plus they have reasonable prices.

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Perfect! Great customer care

Overall rating (5)

#195 : : MAY 15th, 2017

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So far we've been using RIngCentral for 4 years. The customer care is brilliant and the service very simple to use! Thank you!

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Great

Overall rating (5)

#194 : : MAY 5th, 2017

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I use this service for fax purposes only and it is great. I would recommend to anyone and I have never had any problems in the three years I have been using this service.

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Great reliability, great customer service

Overall rating (5)

#193 : : MAY 5th, 2017

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RingCentral delivers a reliable fax service. Calls to customer service are rare, but when I do call, they're always polite and professional. I'm satisfied and impressed with their level of service.

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Reliable and Cost Effective

Overall rating (5)

#192 : : APR 21st, 2017

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Like everyone in business, we have to be mindful of where we spend our money. We started using RingCentral for our faxing service when we started our company. Five years later, I have no complaints. RingCentral has proven to be cost effective and their service is more reliable than anyone I've used in the past. Though we don't use their VOIP phone services, if the decision-makers in our firm want to change... I know who I'm calling!

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GREAT Service

Overall rating (5)

#191 : : APR 14th, 2017

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As a Technical Recruiter (a.k.a.: Head-Hunter) my daily routine consists of using a keyboard that gives me access to the Internet, and a phone (that's also tied to the Internet). Without one of these two things, my day is pretty much at a standstill. Not good in the fast-paced world of recruiting. Recently, Chicago was the victim of some pretty severe weather. Thunderstorms and lightning to be exact. Unfortunately, the storms hit something causing the phones to go down. Specifically, my phone. Our business is heavily dependent on contacting employers and candidates via any means possible (excluding carrier pigeon). In other words: I NEED TO BE ON THE PHONE. While contacting RingCentral and explaining my unfortunate demise, I was connected to an Engineer that was not only extremely knowledgeable (technically), but also had a human side too (phenomenal customer service). After several attempts of rebooting and reprogramming, it was deemed that my phone was the unfortunate victim of the electrical storm, and would need to be replaced. The Engineer worked with me in getting the phone replaced (next day air) and instructed me to immediately call once the phone arrived. Even though the phone would come programmed to my specs (IP address, name, number, etc.), and all I needed to do was plug it into a VoIP line, he wanted to make sure everything was working and suggested to call. I received the phone the next day as promised (at no charge for the delivery), and called them. Within a matter of minutes I was back up and running at full speed. I would wholeheartedly recommend partnering with RingCentral, if and when, you're looking for an outstanding company that not only stands behind their products, but also goes above-and-beyond the call of duty to make sure that their customer(s) are completely satisfied.

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Great Service and Wonderful Features

Overall rating (5)

#190 : : APR 7th, 2017

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I did not expect a feature that seemed to be something they should put in their literature. When we switched over we noticed the robocall hits dropped and we figured it has to do with the way the phone is answered. Now I will get a one ring hit and the call drops. I can tell from the missed call log that the calls are repeats and the caller ID is for robocalls. I love this feature the very best since it has limited greatly the number of times a day I have to be interrupted and hang up on those solicitors. I think the service is great and I love being able to walk away from my office and the calls follow me. Gives me great freedom.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 199 5 Stars 151
Thumbs Up 176 4 Stars 24
Thumbs Down 23 3 Stars 12
Average Rating 4.5 2 Stars 7
More Providers 1 Star 4
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