RingCentral Versus Vonage Business Comparison

Cloud-based hosted PBX services have transformed business telecommunications in recent years, offering tremendous benefits to companies big and small alike. Cost savings are realized by eliminating the need to purchase, maintain and upgrade expensive hardware as well as the ability to reduce costs associated with internal management of networks that power such communications.

RingCentral and Vonage Business are two of the major players in the cloud communications space that focus heavily on small and medium-sized businesses (SMBs).

If you are in the market for cloud-hosted voice services and want to know more about how these two companies stack up against each other, read on.

Ringcentral vs Vonage Business

The RingCentral Approach

RingCentralís offering and marketing squarely centers on the medium business market. It capitalizes on the desire of these companies to leverage not only the power of the cloud but the "Bring Your Own Device" (BYOD) movement, or so it says.

Technically, you could say that a BYOD solution is any offering that allows people within an organization to use their existing hardware (most commonly a Smartphone but it can also be a tablet or even a laptop) in conjunction with the companyís network and infrastructure. That definition is clearly what RingCentral is hanging its hat on these days, although it is not what a BYOD solution in its purest form really is, nor is it what RingCentral used to offer.

In the past, RingCentral delivered software that gave employees the ability to use their personal electronic devices on company networks, i.e. to make business calls with personal cell phones. Thatís it. Today, RingCentral requires that companies sign up for more comprehensive service plans that offer this functionality and more. Without the purchase of actual phone lines and the accompanying features, customers cannot get the app that enabled the BYOD capability. RingCentral seems to be doing a good job of leveraging its old marketing and reputation as 'the' BYOD company even though it has changed its methodology somewhat.

The Vonage Business Approach

Vonage Business has a range of features that can accommodate everything from small businesses to larger enterprises depending upon the options selected.

Perhaps the most obvious manifestation of the difference in the approach between RingCentral and Vonage Business is their pricing models. RingCentral follows a standard setup with three basic plans structured on a graduated set of features.

Until recently, Vonage Business did not offer set plans but operated solely on a "Build Your Own" approach. This provided amazing flexibility and scalability of solutions but could also be quite complex and, quite frankly, daunting especially for small or medium businesses. It has just recently launched three plan levels but still touts its customizable path as well for those who want it.

Even with the rollout of set plans by Vonage Business, the structure of each company's plans and the features offered in each are different that the best way to compare them is by feature type.

One point of note is that Vonage Business does provide a mobile app which allows businesses to let their employees use personal devices with the service. Given this, Vonage Business is every bit a BYOD provider as RingCentral even though they donít tout it near to the extent that RingCentral Does. Vonage Business even gives users the ability to consolidate message receipt from multiple devices (desk phones, different computers, mobile phones and tablets) into one inbox for easy management.

A Detailed Comparison of RingCentral Versus Vonage Business

The information in the tables below is pulled from our provider databases and is in no way intended to be static as it will be updated as and when these providers release new features or update their existing features or pricing. Please use the comments section below if you have any questions or comments and we will answer within 48 hours.

No providers selected for comparison.

WhichVoIP has made this information on RingCentral and Vonage Business available for comparison purposes only and does not guarantee the accuracy. Please confirm details with the providers directly.

User Feedback Comparison

The table below provides a summary of the user submitted ratings for Ringcentral and Vonage Business so you can compare them side-by-side.

Description RingCentral Vonage
Total Ratings 258 136
Features 4.6
Reliability 4.5
Sound Quality 4.5
Customer Service 4.5
Value for Money 4.4
Recommended 90% 74%
Average Rating 4.5
Provider Links RingCentral Vonage

Which One is Right for Your Business?

The bottom line is that both companies will give you robust services and allow integration with desktops, laptops, tablets and Smartphones to make your workforce as productive as possible from virtually anywhere. There is likely no right or wrong answer as to which one you should choose, just a matter of which one is right for your business at this time. We recommend you read our user reviews for both providers to see which one appeals most.

Other Popular Providers

Here are some other popular providers worth comparing to Ringcentral and Vonage.

Provider* Highlights Startup Reviews More Info
  • Top Rated Customer Service
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  • 35+ Features, No Contracts
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Free Trial 4.9

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  • Includes Phones on Select Plans
  • Outstanding Reliability
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Cancel Anytime 4.8

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  • Free Phones with sign-up
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  • USA Based Customer Support
  • Plans from $14.99/mo
Free Trial 4.9

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WhichVoIP Visitor Comments

#1 : Posted by Jim Pitre

Not sure either of these services are ready for prime time. I am on a 30 mbs cable system with good ping times. I am in Canada which may be a part of the problem.
RingCentral often has a horrible delay built in that makes it nearly impossible to carry on a normal conversation without talking over the other person. Vonage often has inconsistent delays in making a connection. Often 20 seconds to start ringing - and often ends up saying try later - something to do with an overloaded system i think as calling on my cell or other line works fine. For some reason people I call often complain of a bad echo on the line. Still haven't decided if either are a satisfactory solution - and I have spent hours with both tech support groups to little avail. It is my opinion that these cloud based systems have way too many opportunities to trip up on delays in their systems. PS Skype works fine with none of these proplems

-> Response: It may be worth running some tests on your Broadband. Your speed is fine but perhaps some other issues e.g. packet loss, jitter etc. It is unusual to see problems like this with a good Internet connection. Could also be your network setup (e.g. incompatible router with SIP ALG set).