RingPlanet Reviews

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RingPlanet (2.6)
8 Reviews
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RingPlanet Review by WhichVoIP.com

The main focus of RingPlanet revolves around VoIP for business-grade solutions but also incorporates fixed-line and mobile Internet. The company resells services from a few different carriers, such as Vonage, AT&T and Time Warner, allowing it to serve 48 US states and Canada.

The Good

The VoIP service is a straightforward model, similar to many other providers in the market. With every line, it is possible to utilize virtually all modern phone features such as voicemail to email, Follow Me to ring multiple locations, call forwarding, screening and many more. Other features, such as faxing, which often requires an additional fee with other providers, are included at no extra cost.

Though the pricing model will vary when adding certain, non-standard features, the starting point is $34.99 per month per user. A customer can also opt for a plan with unlimited extensions for larger or multi-site installations, however the final price requires negotiation with an account representative. A plethora of features are included with either model, plus some additional bonuses are granted with a contract. Three, basic IP phones may be selected free of charge or several other phones may be purchased at a heavy discount when signing up for a 2-year contract.

The company supports a wide variety of phones so BYOD (Bring Your Own Device) should be possible if you already own IP phones. In other scenarios, a Cisco ATA will connect most touch-tone analog phones. In addition to physical devices, software for web browsers is available if you would prefer to use desktop computers. Softphone applications are also available for most smartphone devices such as Android and iOS.

Popular CRM applications including Salesforce, Microsoft Dynamics, MethodCRM and others integrate with the phone system. Other applications such as Google contacts are accessible for certain installations as is QuickBooks integration for quickly accessing financial information for existing accounts.

The company partners with several providers such as AT&T, CenturyLink and Time Warner to offer fiber services at select locations where speeds exceed 100 Mbps. Speeds as high as 100 Mbps are possible in other scenarios with cable or DSL, which is ideal for customers not on a fiber loop and that require high bandwidths.

RingPlanet offers mobile solutions for wireless connectivity in most markets. Users can leverage 4G LTE connectivity in areas where the technology is available to connect devices directly to the Internet. In other cases, mobile hot-spots can connect to the Internet for utilizing other network capable devices such as a laptop.

The Bad

One of the few problems with RingPlanet relates to the pricing models and availability per locale. The literature implies that all services are included at no additional charge, however this usually is not the case with most companies. For example, calls in the main 48 states and Canada seem to be free for outbound calls but inbound calling and usage caps remain in question. In addition, call recording is free for up to 500 hours but overage costs are not stated.

Another question relates to serviceable areas for fixed-line Internet and mobile services. Since the company resells fiber, this will limit businesses in certain locations where this is not an option although, most sites may at least opt for cable or DSL where speeds of up to 100 Mbps are possible. It is also not very clear as to whether or not mobile connectivity is available all across the US and Canada.

Surprisingly, there is no documentation on their website regarding support. A generic phone number is stated but no knowledge base or ticketing system and no support hours are stated anywhere. There is an FAQ page, but it appears to be empty at this time of writing. We are unable to tell how the support system works and whether questions end up with the underlying provider or not.

The Bottom Line

  • Business class voice services starting at $34.99 per month per user. An option for unlimited extensions is also available.
  • With a 2-year service contract, the Grandstream GPX1405, Polycom VVX300 or Yealink T20 are included for free, though other devices may be purchased at a discount or some existing phones may be utilized in lieu.
  • Popular VoIP features such as call logging, conference calling, caller ID, transferring/parking, call recording and many more are included at no additional cost.
  • Business Internet is available to locations with access to fiber where speeds exceed 100 Mbps but cable or DSL is possible for other locations.
  • Mobile network solutions are available for smart device connectivity as are hot-spots for connecting other network-enabled devices.

Overall Thoughts

A company backed by 20 years of experience, especially in the telecommunications industry, speaks volumes. In this field, many long time players disappeared resulting from an inability to change and meet the needs of an evolving market. RingPlanet acknowledges the conditions of the current market by offering viable solutions for today’s business needs. It has partnered with leading providers for VoIP, Internet and mobile access in order to provide a one-stop service. This is an interesting model, though it remains to be seen how the support system works for such a model.


RingPlanet Overview

If you have had any experience using RingPlanet, please consider adding a user review.

All User Reviews

Summary
Total Number 8 5 Stars 2
Thumbs Up 3 4 Stars 1
Thumbs Down 5 3 Stars 0
Average Rating 2.6 2 Stars 2
More Providers 1 Star 3

RingPlanet reviews are listed in chronological order.

Unresponsive Compnay - Poor Project Mgmt

Overall rating (1)

#8 : : NOV 11th, 2019

Recommended: No

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This company has very poor customer service and poor implementation. They ported numbers that were not supposed to be ported and never were able to set up the system correctly. It would take long wait times to get through to customer service and many times the call was dropped before getting to a customer service person. I spent many hours working the problems and ultimately I cancelled the contract prior to the 30 day deadline. Even then I could not get through and called the sales office which said they couldn't help and I had to call customer service.

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Harassing Call Center

Overall rating (1)

#7 : : OCT 10th, 2019

Recommended: No

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Their Las Vegas call center has been calling our business daily with harassing phone calls. When asked to remove our number from their call list, we are told they are not able to remove our number as the calls are automatically generated. They start the conversation misleading us to believe they are calling from our local service provider and will initiate the lowering of our monthly bill. If questioned, the Ring Planet employee has gotten defensive and abusive.

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Run!

Overall rating (1.6)

#6 : : OCT 4th, 2019

Recommended: No

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The customer service is probably the worst I have ever experienced, and that is an understatement. They called claiming to be Spectrum, clearly a lie. I decided to give them a chance anyway, big mistake. Big pitch made which sounded good. They claimed I would receive VoIP phones, get a walk-through and then my numbers would be transferred. The short version is my numbers are transferred without my phones being setup. It takes almost 3 hours to get my lines back up. The tech I get to talk to is extremely rude and condescending. Absolutely no empathy. He won't even take the time to explain how service works, as promised during sales pitch. I ask to speak to a manager, who winds up being at lunch. I don't get a call from said manager. So I call back and the manager is worse. If you value your time and business, steer clear of Ringplanet. I had read the reviews and still took a chance. BIG MISTAKE.

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Don't Make This Mistake

Overall rating (1.8)

#5 : : AUG 15th, 2019

Recommended: No

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When the RingPlanet sales person called they were very polite and helpful, offering Yealink phones for $50 each because our phones would not work with their system. We were told that we could opt out in the first 30 days. We got the phones about a week after our contract started. We had problems configuring the phones. Calls to the sales person who proclaimed at the time that no matter what our problem with our service he was there to help, sent us to the tech department who did something on their end that made the service better - not good. Since then, the phones have rarely worked, always 'searching for base'. Attempts to leave RingPlanet have been useless. We are tied in to a two year contract which we were not told at the time. Just waiting for the next year and a half so we can get on with a decent phone company. Cannot recommend at all.

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Great Service

Overall rating (5)

#4 : : JUN 20th, 2019

Recommended: Yes

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The service and customer service is amazing! I was getting a lot of dropped calls from Spectrum and am getting really clear, high definition calls.

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Wonderful service!

Overall rating (5)

#3 : : FEB 27th, 2019

Recommended: Yes

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I really haven't had any negative parts of my experience. Customer service is wonderful, the people are friendly and informative. I love my new phones, the features still blow my mind! My business is pretty small, but I feel like now I can afford the best of the best, and that is what's been given to me.

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Poor Service/No Service

Overall rating (1)

#2 : : FEB 11th, 2019

Recommended: No

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We cannot call out or get phone calls in, just goes to voicemail box. Which I cannot get into. They are always looking into it. Promise to call back which I never receive because it goes to voicemail box. They do have my cell phone number they can call me on but they don't.

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It works

Overall rating (4)

#1 : : FEB 2nd, 2016

Recommended: Yes

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I saw Ringplanet's Ad on the TV and gave them a try. I wanted one contact for phone and internet and liked that they partnered with big players in the voip and internet space. The feature set is good and quality too. Still a little more expensive than I would like.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 8 5 Stars 2
Thumbs Up 3 4 Stars 1
Thumbs Down 5 3 Stars 0
Average Rating 2.6 2 Stars 2
More Providers 1 Star 3
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