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OnSIP Review by WhichVoIP

OnSIP, a product owned by Junction Networks, is a UCaaS (Unified Communications as a Service) platform and VoIP service provider for businesses. It is a popular and feature laden phone service that is trusted by over 100,000 accounts, some of which are well known brands such as Ars Technica and Cloudera.

The Good

While some VoIP providers offer metered plans that are a fixed monthly rate plus a per minute fee, OnSIP takes a different approach by offering a pay as you go plan that does not charge a per user fee. This plan has a monthly minimum fee that covers the cost for a set of popular business phone features. You then pay for your phone calls on a per minute basis — a very affordable option for businesses looking to keep their phone costs down. Alternatively, OnSIP also has an unlimited plan that offers unlimited standard area calling plus unlimited phone system features.

Like almost every business VoIP provider, OnSIP will both recommend and sell you IP phones (if you need them) when you sign up for its phone service, and has partnered with the Telephony Depot to facilitate this, and help in offering competitive pricing. Besides just making phone recommendations, they review each phone in detail and list each phones detailed evaluation on their website. You can also keep any existing phones you may have, assuming they are compatible with OnSIPs service of course.

An admin portal is provided and allows the user to set up and configure all their phone system features of which there are plenty. The basics include auto-attendant, voicemail (and voicemail-to-email), dial by name directory, HD music on hold business hour routing, and the standard set of call management features. Other features include Zendesk and Slack integrations, simultaneous ring, free SIP domain hosting, and find me anywhere.

Other cool solutions/features for the business user include voice/video chat for your website, a free desktop softphone app (with voice/video calling, video conferencing, IM, presence, and voicemail management), a free mobile App (iOS and Android and 3rd party App support), CRM integrations (Hubspot, Zendesk and Highrise), and APIs for developers.

A free 30-day trial is available. This is always a good sign as it shows they stand behind their service and allows you to try it out before making any major phone service switch for your business.

The Bad

Even though they have a Pay as You Go plan that is $0/user/month there is a minimum charge of $49.95/month. This makes the plan more viable for businesses with at least 5 employees or more. OnSIP does offer a more traditional unlimited plan at a competitive price that would likely be attractive to most companies, but again there is a 5 user minimum requirement.

Any pre-paid credits expire 90 days from the date they are added to your account, although this is not enforced for active accounts. A credit card must be provided though this is not required until after your trial period has completed.

The Bottom Line

• Pay as You Go Plan: This plan is $0 per person per month but there is a minimum of $49.95 per month. This is made up with selected additional features (certain features are included in the $49.95 charge such as 5 voicemail boxes, 3 auto-attendants, 3 ring groups etc.) plus per minute usage (2.9c/minute for inbound/outbound calling).
• Unlimited Plan: Priced at $18.95 per person per month for unlimited standard area calling and included features. A 5 user minimum is required.
• Additional Fees: Phone numbers cost $7 for setup and $2/month. Number porting is $15/number. E911 service is available at $1.80/month/seat. Inbound toll-free calls are charged at 3.9c/minute. International calling can be enabled through the admin portal and are charged separately at their current rates, although they do have in the region of 15+ countries included in their "standard calling area" charged at 2.9c/minute. Any regulatory and local/state/federal taxes that are appropriate will be added to the monthly cost.

Overall Thoughts

OnSIP provide an interesting choice for businesses that have 5+ employees and lower phone usage. You pay for the amount of minutes used so expect monthly bills to vary but the plan options are very simple and flexible. Outside of the many features that come reasonably standard these days with VoIP technology, they also have some neat solutions like instant web calling (utilizing WebRTC standards) and softphone apps that make your smartphones, computers, laptops, and tablets act like desk phones (iPhone, Android, Mac, and Windows devices).

To get a users view of this service check out the user submitted reviews by clicking on the link below.

All User Reviews

OnSIP reviews are listed in chronological order.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

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