OnSIP Reviews

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OnSIP (4.9)
3 Reviews
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OnSIP Review by WhichVoIP

OnSIP, a product owned by Junction Networks, is a UCaaS (Unified Communications as a Service) platform and VoIP service provider for businesses. It is a popular and feature laden phone service that is trusted by over 100,000 accounts, some of which are well known brands such as Ars Technica and Cloudera.

The Good

While some VoIP providers offer metered plans that are a fixed monthly rate plus a per minute fee, OnSIP takes a different approach by offering a pay as you go plan that does not charge a per user fee. This plan has a monthly minimum fee that covers the cost for a set of popular business phone features. You then pay for your phone calls on a per minute basis — a very affordable option for businesses looking to keep their phone costs down. Alternatively, OnSIP also has an unlimited plan that offers unlimited standard area calling plus unlimited phone system features.

Like almost every business VoIP provider, OnSIP will both recommend and sell you IP phones (if you need them) when you sign up for its phone service, and has partnered with the Telephony Depot to facilitate this, and help in offering competitive pricing. Besides just making phone recommendations, they review each phone in detail and list each phones detailed evaluation on their website. You can also keep any existing phones you may have, assuming they are compatible with OnSIPs service of course.

An admin portal is provided and allows the user to set up and configure all their phone system features of which there are plenty. The basics include auto-attendant, voicemail (and voicemail-to-email), dial by name directory, HD music on hold business hour routing, and the standard set of call management features. Other features include Zendesk and Slack integrations, simultaneous ring, free SIP domain hosting, and find me anywhere.

Other cool solutions/features for the business user include voice/video chat for your website, a free desktop softphone app (with voice/video calling, video conferencing, IM, presence, and voicemail management), a free mobile App (iOS and Android and 3rd party App support), CRM integrations (Hubspot, Zendesk and Highrise), and APIs for developers.

A free 30-day trial is available. This is always a good sign as it shows they stand behind their service and allows you to try it out before making any major phone service switch for your business.

The Bad

Even though they have a Pay as You Go plan that is $0/user/month there is a minimum charge of $49.95/month. This makes the plan more viable for businesses with at least 5 employees or more. OnSIP does offer a more traditional unlimited plan at a competitive price that would likely be attractive to most companies, but again there is a 5 user minimum requirement.

Any pre-paid credits expire 90 days from the date they are added to your account, although this is not enforced for active accounts. A credit card must be provided though this is not required until after your trial period has completed.

The Bottom Line

  • Pay as You Go Plan: This plan is $0 per person per month but there is a minimum of $49.95 per month. This is made up with selected additional features (certain features are included in the $49.95 charge such as 5 voicemail boxes, 3 auto-attendants, 3 ring groups etc.) plus per minute usage (2.9c/minute for inbound/outbound calling).
  • Unlimited Plan: Priced at $18.95 per person per month for unlimited standard area calling and included features. A 5 user minimum is required.
  • Additional Fees: Phone numbers cost $7 for setup and $2/month. Number porting is $15/number. E911 service is available at $1.80/month/seat. Inbound toll-free calls are charged at 3.9c/minute. International calling can be enabled through the admin portal and are charged separately at their current rates, although they do have in the region of 15+ countries included in their "standard calling area" charged at 2.9c/minute. Any regulatory and local/state/federal taxes that are appropriate will be added to the monthly cost.

Overall Thoughts

OnSIP provide an interesting choice for businesses that have 5+ employees and lower phone usage. You pay for the amount of minutes used so expect monthly bills to vary but the plan options are very simple and flexible. Outside of the many features that come reasonably standard these days with VoIP technology, they also have some neat solutions like instant web calling (utilizing WebRTC standards) and softphone apps that make your smartphones, computers, laptops, and tablets act like desk phones (iPhone, Android, Mac, and Windows devices).

To get a users view of this service check out the user submitted reviews by clicking on the link below.


OnSIP Overview

As you can see below, we do not have our typical high number of reviews of OnSIP. So if you have experience purchasing, installing, managing or using the OnSIP phone service, please let us know what you think.

like the fact we pay for actual minutes used

All User Reviews

Summary
Total Number 3 5 Stars 3
Thumbs Up 3 4 Stars 0
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0

OnSIP reviews are listed in chronological order.

Dependable VoIP, sensible pricing.

Overall rating (4.8)

#3 : : JUL 8th, 2013

Recommended: Yes

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ONSIP was the best choice for us hands-down because of their pay as you go plan. We saved a lot of money because our call volume is relatively low, with the exception of a few sales people? but even they have been getting rid of their work cell phone plans (slowly but surely), which really saves us a lot in total. They like being able to extension dial and transfer calls to our main office. We also use MY.ONSIP to IM and see who is on the phone, etc. ONSIP was easy to set up. We use Polycoms- I highly recommend for sound quality.

Comment on this review >>

Very Pleased with Onsip

Overall rating (5)

#2 : : MAR 19th, 2013

Recommended: Yes

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We liked the ability to add users without seat licensing cost. We really like the fact we pay for actual minutes used. It was fairly straightforward to set up the virtual PBX and program all our Polycomm phones with OnSips instructions & assistance. We had a couple of sticking point & they were quick to respond to us. We have used OnSip now for 2 years & have no plans to change; we love it.

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Cheap and decent service

Overall rating (4.8)

#1 : : NOV 10th, 2011

Recommended: Yes

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Moved to Onsip from another provider that charged us a flat rate per month per user which seems like the industry standard. The pay as you go pricing at Onsip is saving us a decent amount of money and the solution easily integrated with our existing Polycom phones and it was easy to setup. The management interface is easy to use and easy to make any changes to the system such as moving phones around. Great cost effective phone solution for a small business like ours.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 3 5 Stars 3
Thumbs Up 3 4 Stars 0
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0
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