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VoIP Innovations is owned by ABG Capital and has been offering Wholesale VoIP services since 2007. With over 8,500 rate centers and a DID warehouse that exceeds 500,000 DIDs it has established itself as a leader in origination and termination services. In addition, it offers E911 wholesale and has expanded into hosted billing for providers that offer Class 4 and 5 services.
VoIP Innovations has multiple tier 1 carrier interconnections. This aggregation is very valuable to VoIP service providers, since it means they can focus on their core competencies, rather than spending time forming partnerships with the tier 1 carriers. VoIP Innovations also offers Local Number Porting (LNP), another valuable service that providers can utilize without needing to setup an LNP department themselves.
By aggregating Tier 1 carriers and providing redundant Sansay switches, data centers and power grids this ensures high platform reliability and peace of mind for service providers.
With access to over 500,000 DIDs in the US and Canada you can choose a DID based on price, tier or by carrier. Toll-free numbers can also be purchased.
It has a global presence in over 60 countries so you can purchase DIDs for thousands of cities across the planet, including toll-free numbers.
The VoIP Innovations back-office (referred to as Titanium) is a very powerful portal that gives you access to customized rate decks, DIDs, E911, CDRs, LNP and Endpoints. You can even resell services through this back-office. This one-stop shop is very powerful for service providers as they can off-load a lot of their customer requests to VoIP Innovations. Tools are made available to support rate queries, number ports and E911. It is also in the back-office where endpoints are created in order to authenticate the IP addresses for the service provider's Class 5 switches. The main dashboard for the back-office is highlighted in Figure 1 lower down the page.
All authentication is performed using Endpoints. Look at an Endpoint in a way similar to how an IP address is white-listed in a firewall. In order for VoIP Innovations to accept SIP traffic from your servers, you must enter the static IP address for your server into an Endpoint Group. This in itself is a secure way to reduce fraud but some wholesale providers also offer the ability to authenticate using SIP credentials, where a username and password is required. IP only authentication can be problematic for some PBXs, as sometimes full SIP credentials are required in the trunk configuration of the PBX software. However, VoIP Innovations does a good job in its Wiki showing you how to configure the trunk settings of the major PBXs, in order to work with its platform.
The wholesale pricing can be a little confusing at first as there are multiple rate decks based on the rate centers and the carriers. This is more a factor of the aggregation service that VoIP Innovations performs and they do provide a rate query tool to assist with pricing queries.
VoIP Innovations provides an impressive wholesale service. It has all the features you would expect from a wholesale provider and all of the tier 1 aggregation is done for you. This can be of great value to service providers, especially in their early years. Pricing is very reasonable and rate decks are customizable based on price, quality and carrier.
If you need a global operation you will be pleased to know that VoIP Innovations has a presence in over 60 countries including the ability to order International DIDs and toll-free numbers for thousands of cities across the world.
Figure 1: VoIP Innovations Dashboard
VoIP Innovations reviews are listed in chronological order.
#3 : Chris : MAR 17th, 2017
We have been using VoIP Innovations for 6 years now and have been very happy with their service and willingness to help us with our needs. Their tech support has been the best we have ever seen in our industry (next to ours!) period. They speak with us on our level, not like they are just tier 1 support, when you call them you get someone on the phone quickly and who knows what they are talking about. They have always been responsive when we ask them for special things with their API integration and get them done quickly. VoIP Innovations makes us feel like we matter, and are simply our best business partner.
#2 : Jerry : MAR 16th, 2016
VoIP Innovations has been unable to deliver dial tone on many occasions over the last few weeks due to DOS attacks. Its clear the staff and provisions are inadequate to mitigate the type of attacks or traffic that is destined for them. The customer service and support is just as bad as the dial tone they don't provide.
#1 : Jason : OCT 20th, 2014
These guys are very responsive and in tune with their customer base. I love working with them and would recommend them.
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