Anveo Reviews

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Anveo (3.2)
13 Reviews
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WhichVoIP.com Anveo Review

Coming from the suburbs of Philadelphia, Pennsylvania, Anveo is a company that has an international reach and provides VoIP service around the globe. The design comes from the mind of CEO Dennis Chukhyraev whose background in aerospace and IT system architecture complimented each other such that he and his team were able to deploy a communication system across the world. Though the company is somewhat quiet from a marketing perspective, its solution is powerful enough to support the largest of enterprises with a full featured communication system.

The Good

The primary focus of the company is serving customers with a hosted system that provides all the bells and whistles one would expect from a modern VoIP system. The Anveo solution is very versatile and can be tailored to individual companies based on budget and communication needs. Even for companies that have an on premise solution, a SIP trunking connection is available to extend communications outside of the network.

With the most basic level of business service, a company is supplied with various free solutions though some exceptions exist. Many of the most essential VoIP technologies are included such as 2 SIP accounts, inbound and outbound IVR, inbound faxes, 15 MB of online storage for retention of call recordings or faxes, unlimited extensions and several other features.

In regards to the highest end of service, the cost is only $40.55 per month for 6 SIP user accounts. Many other options become free at this price point as well. For example, the IVR flow size (i.e. Anveo's menu complexity) for the system extends to a total of 35 items, or total number of options, but is free to integrate with other systems such as custom "pay-by-phone" options. Additional features such as the Geo CallerID that allows calls to be placed based on a geographic criteria and the Active Calls Dashboard (allows for real time monitoring of voice conversations) is included with this service.

Anveo's solutions are truly geared toward supporting international calling, and rates are very competitive. Fortunately, it includes a comprehensive chart, easily accessible directly from its website, that outlines all the calling rates for various countries. The Anveo Call Analytics Report feature (included at this price) becomes available as well which also tracks and analyzes international calls.

The Bad

This is one such case where website design is so poor that the reputation of the company is affected. Little appeal is afforded to business decision makers as a method of "fire hosing" information is employed to explain Anveo services. The language for most of the services offered by the company is technologically cohesive yet so detailed that many will find the services overwhelming at first glance.

Another problem resulting from the verbiage conveyed by the website is that it neglects the home consumer market. Realistically, many home consumers could benefit from the low cost (i.e. almost free) solutions offered by the company but this capability is not expressed in a language that is easy to understand for the average consumer.

At this point in time, Anveo lacks the ability to supply specific numbers for business service. If a vanity number is required, it should be known that such an option is not available at this time and no foreseeable resolution to the matter will be available any time soon. Further, number porting is not an option so businesses will need to obtain new numbers, which may put of many potential customers.

The Bottom Line

  • Basic services offer several free options such as the Anveo Voice 2.0 PBX that allows access to several Unified Communication (UC) features, including 2 SIP accounts.
  • Concise communication packages are not well explained.
  • Voicemail boxes are unlimited so long as data storage limits are not exceeded.
  • Incredibly low rates for international calls - a comprehensive list is included on the website.
  • Full featured communication suite is web accessible.
  • Integration with popular CRMs such as Salesforce is native to the platform.
  • Pay as you go plans for businesses and consumers, starting at $0. Additional features, lower cost per minute, accounts and storage at $6.55/month, $22.55/month and $40.55/month.

Overall Thoughts

If you are a visitor who simply encountered the Anveo website by chance, you would be a little reluctant to explore the depths of the services offered by the company. In reality, this provider offers a very decent service that has satisfied thousands of businesses across the globe.

It provides a rates page that is tedious to navigate but conveys a real value that not only competes with other competitors, it outperforms many in the telecom industry. Aside from offering a full-fledged UC suite, the international rates offered by the company are remarkably low. For select industries that thrive on international sales, Anveo may be a great fit.


Anveo Overview

Below you will find user reviews for Anveo. If you have any experience with this provider please consider adding your own review using the review submission button on the right.

All User Reviews (Page 1 of 2)

Summary
Total Number 13 5 Stars 5
Thumbs Up 7 4 Stars 2
Thumbs Down 6 3 Stars 0
Average Rating 3.2 2 Stars 2
More Providers 1 Star 4

Anveo reviews are listed in chronological order.

Hard to find these features at this price

Overall rating (4.8)

#13 : : JUN 20th, 2019

Recommended: Yes

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Cut right to the chase: The service is awesome. This review is for home service on a Obihai device. The one best feature: IVR / Call flow builder....I have had this service over 4 years and not a single telemarketer! The worst feature...maybe, customer service; but, I've never had to use it. Technical expertise needed to get the most out of the service: if you can setup your home router, you're in good shape. Value: Extremely high Reliability: Never had an outage due to the service. I have had home network issues that made my phone service go down, but never the service itself. It takes a bit of time to plow through the site to figure out how it all works, and there isn't a lot of documentation, but after some experimentation, I figured it out and set up the IVR / call flows to only allow calls from people in my phone book. If the caller is not identified, it asks the caller to press 1 to continue the call. Most telemarketers don't hear this message because the system is switching to an operator or the caller is a robo call. When a caller does press 1, it sends a text to my cell phone with the caller id info. This is so I can add the caller to my address book so the next time they call, it will go through....but only if I am friends with the caller or business. Also, unless the caller is family, it prevents calls being received before 7am or after 10pm. Quite honestly, our phone is our friend again. I just wish these features were available for my cell phone. I'm using the Obihai plan. It works great with the Obihai VoIP/SIP devices and it throws in a good set of features for a low cost. It isn't unlimited calling, but for my family, it is more than enough. Other plans exist and I think they allow for even more features, but then services are more a-la-cart and are not features that I'd really need. Setup is pretty easy to do once you create an account. Configuring IVR can take some time though. There are examples. Be sure to add extra funds to pay for extra services while to play around with some of the features. The only extra I'm paying for is having text messages sent to my cell phone as described above. It took a few months to get everyone added, but now, I hardly get anyone needing to press 1. That's about it. I haven't had to use support, which can cost money, but for the price you pay for the service, you can understand why you might need to pay-per-incident...but as I mentioned, I've never needed customer service. I couldn't be happier!

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Great Service

Overall rating (5)

#12 : : MAY 28th, 2019

Recommended: Yes

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I've been using this provider for all my clients for over 3 years. It does take a higher level person to program and understand how all this works, but overall...I've had no issue. My clients have been happy with their service. If you are looking to save money and have the know how, this is the company to use for your phone service.

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Reliable service provider

Overall rating (5)

#11 : : MAY 19th, 2019

Recommended: Yes

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I've being using Anveo for more than 3 years. Had no issues with the service and they have tons of features. I am puzzled by reading some of the reviews below because ALL of my renewals are deducted from my pre-paid account balance without any issue.

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Anveo unilaterally terminated my google voice number

Overall rating (2.2)

#10 : : APR 26th, 2019

Recommended: No

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I cancelled my service with Anveo. They decided to punish me by telling Google Voice to terminate my telephone number. They had no right to do this. The phone number is mine. I ported it to Google Voice. I am a physician and I need that number to remain with Google Voice. Google Voice forwards messages to me in my email. Anveo has destroyed my property, my phone number. This may have negative consequences for me and my patients.

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My Review

Overall rating (1.6)

#9 : : MAR 13th, 2019

Recommended: No

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We do not do a lot of calling on our home phone. We ordered Anveo service and we have a lot of balance in our account but we are unable to use it to fund for renew. All the money is just sitting in our account and we can not use it. Do not use this company, they give you a very good promotion, but after you transfer fund in to your account, you are going to lose it, no way to get it back. Worst company.

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Billing Disaster

Overall rating (1.4)

#8 : : OCT 31st, 2018

Recommended: No

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I am using them for 911 service. You pay your order through PayPal and then they won't finish the order until funds have been verified... 1-2 days. Horrible software.

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Great VOIP Provider

Overall rating (5)

#7 : : SEP 21st, 2018

Recommended: Yes

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Awesome VOIP provider. Has so many unique features for a low price. The service is extremely reliable and I have not yet once experienced any technical problems. If you can figure out what you are doing, there system is extremely powerful.

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Does What It Needs To Do

Overall rating (4)

#6 : : JUL 17th, 2018

Recommended: Yes

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We been using Anveo for our business line for about a year. It has its moments but overall it has been good. Any other service would have been 5-6 times the cost so I understand it won't be perfect. This is a bang for your buck kind of deal. You get a decent service but will lack the support of large VoIP providers.

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Great

Overall rating (4.6)

#5 : : MAY 23rd, 2018

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So many awesome things can be done. However, the customer support is not that great.

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Worst VoIP provider in Existence

Overall rating (1)

#4 : : DEC 16th, 2017

Recommended: No

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Anveo is by far the worst VoIP provider there is. We tried them before and it was a huge nightmare. They had a major DDoS attack that took out our phones for 8 hours. I posted on an online forum complaining about it and they actually came on and told me off! This was their customer service! They tried to say I was a bad customer and that their DDoS attack was only for 5 minutes (even though I have an email from them stating it was over 8 hours long). Every thing I posted in my review was true but they came on replying saying I'm a huge liar and made it all up. Do NOT go with this company.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 13 5 Stars 5
Thumbs Up 7 4 Stars 2
Thumbs Down 6 3 Stars 0
Average Rating 3.2 2 Stars 2
More Providers 1 Star 4
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