WhichVoIP Visitor Ratings

At WhichVoIP.com, there are many ways we have helped our visitors since our early days in 2004. Perhaps you were looking for pricing comparisons, or maybe in-depth guides on VoIP or provider editor and user reviews. Maybe you needed to know how to setup your own PBX or just need to run a VoIP test to see if your Internet is good enough. Alternatively, maybe you had VoIP related questions and could not find answers on the Internet (we answer many questions, posted on our website, every single day).

Below you will find feedback from people we have helped. These are real visitors who posted their feedback on independent websites.

We are not showing these to be boastful, we are just proud of the fact we have helped so many people through the years.

Visitor Reviews

Rating (5)

#55 : Happy VoIP User : USA, OH : Dec 21, 2017

I had an incoming voice quality issue with my phone. Through emails and phone, we were able to fix the issue. They widened the bandwidth and emailed me how to disengage SIP ALG for my modem. So far, so good. I could not have done this without their help! Cannot thank them enough. Very helpful, expedient and yet personable.

Rating (5)

#54 : Jim D : USA, FL : Nov 03, 2017

I had many questions and needed proper answers to decide on which unit to purchase and service to use. Andy was extremely patient and very quick to respond. His answers were factual, knowledgeable and honest. I recommend Whichvoip.com

Rating (5)

#53 : Eskimo : Canada, ON : Nov 01, 2017

Quick and intelligent responses from my correspondent Andy were very pertinent and useful. Win-Win!

Rating (5)

#52 : Suzanne : USA, CA : Oct 31, 2017

I corresponded with Andy he was awesome! Very knowledgeable and helpful. Thank you!!!

Rating (5)

#51 : ADG Hayes : USA, MN : Jun 30, 2017

Andy from whichvoip.com reached out to me and helped me individually. I explained our complicated situation to him and he responded - multiple times - to ask relevant questions and give relevant advice. Because of whichvoip.com we were able to sort out our issues!

Rating (5)

#50 : Training Co : USA, NJ : Jun 30, 2017

Excellent response time and information regarding different VOIP services. Andy offered a wealth of information and was very helpful.

Rating (5)

#49 : Doug : USA, CA : Nov 01, 2016

I got a quick response that gave me critical info for making a decision about the different VOIP services and which might be best for me. I was able to make my decision after looking into the resources given me. Very grateful!

Rating (5)

#48 : JDub : USA, VT : Oct 31, 2016

Very useful information. Very helpful and useful feedback. Gave me a variety of ideas to try, and probably saved me a bunch of money in the long run.

Rating (5)

#47 : BMoody4550 : USA, MA : Oct 31, 2016

Very nice tools to compare companies and check on my internet capacity to support VOIP.

Rating (5)

#46 : Elizabeth : USA, CT : Oct 04, 2016

I had a question about transferring my number to a cell phone and couldn't find the right answer for my particular situation. I'm satisfied.

Rating (5)

#45 : Elwood : USA, OH : Jun 25, 2016

Agent Identified as Andy exceeded my expectations for assistance freely offered. He voluntarily provided me with mre information than I'd asked for that throughly answered my question better than I'd asked it. I taught Customer Service certification classes, technical and non-technical before retirement and tend to have a critical eye for the type of service I witness. Nothing to criticize about this encounter.

Rating (5)

#44 : OldGeek : USA, VA : Jun 24, 2016

Andy, I use your first name because that is how I feel about the exceptional personal service I received. Did I say "at no cost to me"? I was having serious issues with MagicJack across a DSL connection. Inbound seemed ok, but outbound was so choppy that the person on the other end simply could not understand a word I was saying. You suggested that I try your VOIP speed test at http://www.whichvoip.com/voip/speed_test/ppspeed.html. The summary graphic from the test showed two green, two yellow, and one red balloon. (By the way, Google Chrome will not run the test... use a different browser.) You suggested a couple of other things to try. It was as though I was your best paying business customer. In the end, you suggested unchecking the SIP ALG box deep in the bowels of my (phone company provided) DSL router. BINGO. Now I get all green balloons and happy, stutter-free conversations with my grandkids using my MagicJack line. Andy, I can't thank you enough. OldGeek

Rating (5)

#43 : Bob : USA, NY : Jun 17, 2016

Over the last few years I've asked for help and guidance on several subjects. Some of them are: -What's a 'Termination Service and do I need one? -What is the name of the service that is attempting to link all .edu type entities into a VOIP/SIP system with a published phone number and entity listing -Recommendations for home user VOIP services -Questions about specific types of phone. After I received my answers, I was a better educated SIP newbie. Straight answers in jargon-less language. Even "lurking" I always learn something.

Rating (5)

#42 : David : USA, MA : Apr 04, 2016

I use the site to check the VOIP qos of my Internet connection. I find the application very useful. I found a glitch with the application that was connected with the web server. Once I notified them of the difficulty they fixed it immediately.

Rating (5)

#41 : Carol : USA, NC : Apr 02, 2016

Your website provides a wealth information for those wanting to find out more about VOIP. Your customer service far excels most. I have an Ooma device and have found the customer service far from ideal. I was impresses with how (Andy, I bellieve) was knowledgeable, attentive and responsive to my VOIP issues. I haven't totally resolved the problems I am having but he certainly got me going in the right direction. Your service was remarkable.

Rating (5)

#40 : Norm : Canada, ON : Apr 01, 2016

Quick and easy to understand answers to my questions. Couldn't have been more helpful

Rating (5)

#39 : Stuart : USA, TN : Mar 31, 2016

Very good information and help.

Rating (5)

#38 : Rich : USA, IL : Mar 31, 2016

Good advice and fast response. A+

Rating (4)

#37 : Tom : USA, RI : Feb 02, 2016

I came across this site doing research, while I did not have significant interaction with the site team I received almost immediate personal interaction from individual resources answering questions I had and offering recommendations on my individual situation. I have just started on this journey of conversion and will be leveraging that team going forward as well.

Rating (5)

#36 : Chuck : USA, OR : Jan 31, 2016

Andy was very reassuring and helpful. Part of the whole VoIP thing is knowing what questions to ask and he was quite helpful.

Rating (5)

#35 : Zager : USA, CA : Oct 02, 2015

I was contacted by Andy of the WhichVoIP Team who answered some questions that I had. He was extremely helpful and courteous. I would definitely recommend their website to others.

Rating (5)

#34 : Trav : USA, FL : Sep 16, 2015

Nice responses to queries.

Rating (4)

#33 : Carl : USA, CO : Sep 16, 2015

i contact Andy, because at the end of his detailed article about installing freePBX he offered help to readers who could experiencing issues. Immediately i received a response. what I liked. although, I was trying to install in other way --using Usb- that was not the case explained in the article, Andy was answering my questions and I felt that he liked to help me. He was honest saying that the best way installing is as the article explained. that i could try to to do so. so, i change my mind and follow the instructions and all was as he said. two minds can help more. thank you Andy

Rating (4)

#32 : Bill : Canada, ON : Sep 10, 2015

They seem to be genuinely interested in providing helpful and accurate information. They will take time to contact users personally if there is a need.

Rating (5)

#31 : Barb : Canada, ON : Sep 08, 2015

Very fast response to information request. Extremely helpful.

Rating (5)

#30 : Jill : Canada, ON : Aug 14, 2015

I have been considering a VoIP and am not a techie person so for me its a bit scary. Andy answered all my questions and concerns in a very nice timely manner. Very pleased with the response and info. Excellent website.

Rating (5)

#29 : Ashley : Canada, ON : Jul 06, 2015

Very thorough website. Quick response to email comments. Helpful. I'm very glad I found this website ! Thank you so much.

Rating (5)

#28 : Paula : USA, CA : Jun 24, 2015

Very happy with this service and has helped me save a bundle of money on phone service, not to mention now having access to a number of great features that I did not have previously. Highly recommended!

Rating (5)

#27 : Matt : USA, CA : Jun 19, 2015

I am a newcomer to all things Voip and I thought the whichvoip.com site offered lots of good provider comparison tools along with general information about voip that was informative and easy to locate. Prior to selecting a voip provider I did submit a question to whichvoip.com, to which I received a very prompt and helpful reply. Great site for Voip newbies like me! Thanks for helping me save some $$$.

Rating (5)

#26 : John : USA, WA : Jun 19, 2015

Not only did Mike give me good advice on VOIP via wifi, I also found an article on whichvoip about internet FAX that helped me with an unrelated problem of erratic FAX performance over Comcast internet. It's refreshing to find competent, helpful people and articles.

Rating (5)

#25 : Adam : UK, NA : Jun 18, 2015

Posted a question/comment on www.whichVoIP.com, had a really helpful, informative reply within a very short time, good advice given with helpful answers, thanks. now to choose what company to use, so many out there, but I'm sure with the help of whichVoIP it should be an easier choice to make. Cheers guys

Rating (5)

#24 : Ted : USA, ID : Jun 18, 2015

Great experience. Simple, straightforward, good information, and saved me money!

Rating (5)

#23 : Jean : USA, OR : Jun 16, 2015

It was great to be able to ask a question and get an almost immediate response to clarify the results my VOIP test showed.

Rating (5)

#22 : Karen : UK, NA : Jun 15, 2015

Whichvoip helped me save money on my phone bills. Everyone likes a good deal!

Rating (5)

#21 : James M : USA, WA : Jun 12, 2015

Saved me a ton of money on home telephone. Great two-year deal and support. Recommended.

Rating (5)

#20 : Kim : USA, CA : Jun 11, 2015

We were having some issues with our phone service and happened upon WhichVoIP. Submitted a question to them for support and was surprised to get a quick response and answers to subsequent questions. Solved my issues. Awesome job.

Rating (5)

#19 : Chris : USA, WA : Jun 11, 2015

Great site, reduced phone bill significantly.

Rating (5)

#18 : David : Canada, BC : May 14, 2015

I could not be more satisfied with the kind and very thorough support I received from Andy at WhichVoIP. I was surprised with the personal emails that not only answered my question but also the additional suggestions and advice provided. Without this I would have made a very serious mistake. I recommend this site and service to any and all considering a switch to VOIP!!!

Rating (5)

#17 : Dave : Canada, MB : May 13, 2015

Asked what I thought was a simple question about Magic Jack before starting to use it and once my contact had a good grasp on what my plans where, I think I got more specific information to my situation than I could have put together myself in about a month's time of full research. Your survey won't let me give as high of a score as this contact deserves for the amount help and options he has given me.

Rating (5)

#16 : Pat : Canada, ON : May 10, 2015

The speed test was very helpful.

Rating (5)

#15 : Richard : USA, NJ : May 09, 2015

I emailed WhichVOIP to get some information about phone number systems for VOIP. Andy patiently guided me through the places to start learning about the two direct dial systems in use. I took a hit from a corrupt Microsoft update and lost everything Andy helped me learn. Andy's follow up email has most of the information I lost.

Rating (5)

#14 : Pracom : USA, HI : May 09, 2015

Prompt feedback was provided regarding my question that helped determine my decision regarding VOIP service.

Rating (5)

#13 : Geoff : USA, MD : May 09, 2015

I request installation assistance from whichvoip.com for fusionpbx and was surprised by the quick response and quick reply to all my correspondence. They were very knowledgeable and provided great help.

Rating (5)

#12 : Pamela : Canada, ON : May 08, 2015

WOW! THANK YOU SO MUCH! Wow, I am so grateful that you provide this extremely useful overview of VOIP and various providers. I am amazed that you also respond to individual questions. I do hope that people are truly grateful for your assistance. I want to thank you, and advise you how your information assisted me. I live in Ontario, Canada and wanted to save money by switching my phone and internet away from Bell. I paid about $150 per month for the most basic home phone service, and good internet (Fiber optic, with 10 MBps download and 1 MBps upload). My teenage son uses the computer constantly, so I even had to upgrade to unlimited bandwidth, for an extra cost of $30 per month, bringing my bill with Bell up to $150. I am a single parent and trying to watch every penny, so I switched internet providers to a cable-based system (so that I didn't have to pay the 'dry loop' fee that Bell Canada charges). I also changed my phone to VOIP, choosing Phone Power, which I selected based on your recommendations. I AM JUST THRILLED!! I paid Phone Power for the 2 year plan, paid in advance, which meant that I got the second year for free (just had to pay the taxes which would have been applicable if they charged for the second year). Phone Power includes over 45 services with each phone account, including unlimited long distance calling in USA/Canada, 60 free minutes per month of international calling, voicemail, call display, call waiting, and many more!! WOW! I have never had these services before and I am finding them so convenient! My monthly bill, averaged over the two year period, is about $6.00, which is just FABULOUS! Phone Power was very helpful when I called to inquire about their service, and they have helped instantly and courteously on the one and only occasion when the VOIP modem needed to be reset (just unplug for 10 seconds). I would not have found Phone Power if you had not kindly provided such an amazing and comprehensive and yes, FREE, service on your wonderful website - WhichVoIP.com Many Many thanks to your team! I was amazed that you even responded in person to my positive comment on your website - fabulous! Thanks again and best wishes!

Rating (5)

#11 : Larry : USA, MA : May 08, 2015

I was very satisfied with PhonePower for several years, but in 2014 had some problem with my phone service for about four months. I wasn't sure if it was due to Verizon internet or PhonePower. The problem was that every call got cut off after a couple of minutes. After I switched to Comcast internet, the problem disappeared and now I'm quite happy with PhonePower.

Rating (5)

#10 : PW : Canada, ON : May 08, 2015

Whichvoip was prompt and accurate regarding my inquiry

Rating (5)

#9 : Rob : USA, NY : May 04, 2015

I use your site as a chess and balances system against what the big Internet/broadband companies don't want you to know. They say they only support their own sites which is utter BS. Tools like yours exist for exactly that reason, so we may have some type of recourse against the big guys.

Rating (5)

#8 : Malcolm : Canada, ON : May 04, 2015

For senior citizens a working telephone is an absolute necessity. The ability, if ever an interruption to the line occurs, to have the phone working again within minutes is is no luxury, it could be a lifesaver. In all the years that I have been with Vonage my telephone has never been out of service for more than five minutes. I have never received any dropped calls, and can honestly state 100% satisfaction.

Rating (4)

#7 : Dave : USA, CA : May 04, 2015

Quickly diagnosed the problem which led to ultimate resolution by the source, my IP provider.

Rating (5)

#6 : Larry : Canada, ON : May 04, 2015

I have used which VoIP to help me understand VoIP in general so that I could decide what type of service I was looking for. They also helped me with a problem I was having with my VoIP. The people at which VoIP are very knowledgeable and professional.

Rating (5)

#5 : Royce : Canada, ON : May 04, 2015

Good info and I am not a computer geek.

Rating (5)

#4 : Bruce : Canada, ON : May 04, 2015

I asked about a topic which is not included on the website; I received a personal response which fully answered my question within a few hours. When I say personal I also mean in contrast to the too-often typical tech support which just give a boilerplate answer which has nothing to do with the question.

Rating (4)

#3 : Debbie : Canada, ON : May 04, 2015

When I contacted whichvoip.com, I had a question regarding Internet provider and use of VoIP. I was with Cogeco and was thinking of switching to Bell Fiber. I was pleased to receive a response from Andy promptly and to my satisfaction. As it turned out, I decided to stay with Cogeco. It's great to know there is a site such as yours to which customers can go to have questions answered.

Rating (5)

#2 : Pam : USA, WA : Apr 29, 2015

I had several questions before choosing a new VoIP phone service and came across WhichVoIP.com. I learned a lot from their website and my remaining questions were answered via email in a prompt and professional manner. Keep up the good service!

Rating (5)

#1 : Tony : USA, CA : Apr 27, 2015

Great service that really helped save me a lot of time as opposed to doing all the research myself.

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