Nextiva Reviews



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Nextiva Review by WhichVoIP

Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".

The Good

Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.

Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).

Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.

100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.

Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.

The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need.

The Bad

The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.

Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.

The conference bridge feature is not available with the Office Pro plan.

Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.

Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.

The Bottom Line

  • Office Pro - From $19.95 per month.
  • Office Pro plus - From $22.95 per month (adds conference bridge and mobile app features).
  • Office Enterprise - From $29.95 per month (adds presence, call recording, silent call barging, attendant console and toolbar features).
  • Nextiva Connect options - $8.95/month (100 minutes), $19.95/month (500 minutes), $69.95 (unlimited minutes).
  • SIP trunking metered plans - as low as $14.95 per month.
  • SIP trunking unmetered plans - as low as $24.95 per month.
  • Unlimited Virtual Faxing - included for free with any VoIP service plan. See our Nextiva vFax Review.

Overall Thoughts

As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.

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