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Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".
Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.
Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).
Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.
100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.
Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.
The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need.
The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.
Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.
The conference bridge feature is not available with the Office Pro plan.
Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.
Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.
As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.
Nextiva reviews from actual users of its phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.
...The VOIP service has be exceptional. It is a GREAT value for the money....
Nextiva reviews are listed in chronological order.
#204 : Colin : MAR 30th, 2017
The majority of our business is done over the phone and through email. We needed a very solid provider that we could trust. I spent months researching all of the options, reading reviews, and speaking with sale reps. We finally ended up going with Nextiva because they gave us the most confidence in their service. They seemed to know VOIP inside and out. They have been growing exponentially which makes the future with them bright. Their customer service was above and beyond anyone else we dealt with. The price was surprisingly inexpensive for everything you receive. And the biggest component was the actual quality of the service. Once we joined Nextiva, we saw a difference in our call quality right away. The calls are crystal clear. The network is easy to manage. The features allow your business to look like a serious corporate company. And the last kicker was that they offer an analytics feature which gives you complete transparency of all of your calls. It provides the statistics we need to track our customers and calls which is huge for our business.
#203 : Michael : FEB 28th, 2017
Very reliable performance and great customer service. Have used other VOIP services but Nextiva consistently outperforms them all. Nextiva is much easier to customize and is a better more cost- effective solution.
#202 : Jacky : DEC 2nd, 2016
To be honest the phone service quality is pretty standard. It is a good product, but I don't see much difference between Nextiva's service and their competitor's. Same goes for the price. However, my company has been in business for years and we have had 3 different providers (including Nextiva) during those years. Nextiva's customer service is the one thing that does stand out. Very friendly and knowledgeable staff who actually care about you and your problem. We do not plan on switching any time soon.
#201 : Christina : SEP 22nd, 2016
Overall very satisfied with our phone service. We have only had one big issue with Nextiva. However, it was with the billing department. It was quite the headache, but we managed to get it fixed and Nextiva was patient and understanding with us, even when we were not. They ended up making up for it big time which is huge in my book. Their customer service really goes above and beyond. My only advice is double check everything is set up correctly with the billing department when you first join to avoid any headaches later. Besides that, I am more than happy with the price and service.
#200 : Joan : AUG 31st, 2016
Great phone quality, great customer service, love the call forwarding feature and the Nextiva App. I have not had any issues with this company. Very reliable and easy to reach an actual person if it is ever needed. Very well organized company. The cons may be you sometimes have to wait a bit to speak with a service representative, but it has never been more than 10 minutes.
#199 : Marcia : JUL 1st, 2016
We have been using Nextiva for a year now. No dropped calls, very clean audio, awesome features (call forwarding is my favorite), very friendly and knowledgeable personnel on the other side of the phone. Not saying there aren't other quality providers out there, but these guys have it figured out. Has been a great decision for us. No cons at the moment.
#198 : Christian : JUN 2nd, 2016
I don't think you need to look any further if you have found Nextiva. They have everything you need not only to run your business phone service, but also make your business look professional. Especially, if you are a smaller sized company like we are. We think it is a great value for the money because of all of the benefits that come with your phone service. Nothing bad to say about Nextiva. Very pleased with everything and I thank them for being so helpful!
#197 : Joanna : FEB 18th, 2016
Great service, no problems, good value. The only time I need the customer service is when I forget how to use my device. I love getting my voicemail and Fax info in my "inbox". Other carriers have tried to get me to switch, but no one can match the price.
#196 : Mark : JAN 29th, 2016
We opted for VoIP from Nextiva because it was way cheaper than having a second (expensive!) fixed line installed. The VoIP system was so easy to set up and works perfectly well.
#195 : Johnsie : DEC 2nd, 2015
I am not really computer savvy, but I've mastered our system quite easily. Nextiva's phone system is very user friendly and the support staff are helpful and patient.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#1 : Posted by Sue
I would not recommend Nextiva for a Service. They are great when you first sign on, but once you are a customer they don't want to fix the problems.
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