Nextiva Reviews

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Nextiva
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(4.5)
213 Reviews
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The WhichVoIP.com Nextiva Review

Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".

The Good

Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.

Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).

Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.

100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.

Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.

The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need.

The Bad

The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.

Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.

The conference bridge feature is not available with the Office Pro plan.

Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.

Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.

The Bottom Line

  • Office Pro - From $19.95 per month.
  • Office Pro plus - From $22.95 per month (adds conference bridge and mobile app features).
  • Office Enterprise - From $29.95 per month (adds presence, call recording, silent call barging, attendant console and toolbar features).
  • Nextiva Connect options - $8.95/month (100 minutes), $19.95/month (500 minutes), $69.95 (unlimited minutes).
  • SIP trunking metered plans - as low as $14.95 per month.
  • SIP trunking unmetered plans - as low as $24.95 per month.
  • Unlimited Virtual Faxing - included for free with any VoIP service plan. See our Nextiva vFax Review.

Overall Thoughts

As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.


Nextiva Overview

Nextiva reviews from actual users of its phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.

...The VOIP service has be exceptional. It is a GREAT value for the money....

All User Reviews (Page 1 of 22)

Summary
Total Number 213 5 Stars 164
Thumbs Up 181 4 Stars 17
Thumbs Down 32 3 Stars 13
Average Rating 4.5 2 Stars 14
More Providers 1 Star 5

Nextiva reviews are listed in chronological order.

Worst Customer Service!

Overall rating (1)

#213 : : MAR 20th, 2018

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This company is by far the worst phone company out there. From the very beginning we were left in the dark without being able to contact anyone right after the switch to find out A WEEK after not knowing how to use the phone system that they had promoted our service manager and left us stranded in the dark. Not one person reached out to us to let us know or help us through the process. It took us reaching out to our sales rep saying we wanted to cancel our services for someone to reach back out to us. From then on it has been a down hill slope. It took over a month for our main number to port so customers saw a random number calling when we called them for over a month. We then had issues hearing our customers and them hearing us and when we reached out to support on NUMEROUS occasions, at least 5 times in a month for multiple months, about the SAME ISSUE, no one could seem to help. They could not figure it out. Aren't they supposed to be the experts? We were so frustrated and were put in contact with someone in the CEO office. He was "working" with us when he all of a sudden fell off the face of the earth and stopped responding to our emails and would not return phone calls. He finally responded after months of trying to contact him and he seemed to be concerned that we were having these problems. If he had been so concerned, why did he leave us in the dark for months? He told us that there were devices they could have sent us to help with our phone issues. We spoke with dozens of support reps over the year we were with them and not one of them suggested this or even thought about this. Obviously their support team is not trained very well if it was such a simple fix. Our new phone providers, Affiliated Technology Solutions, were able to fix this problem in less than a week and knew what the issue was immediately. Now even after we have ended our contract with them, they renewed our agreement and charged our card. The card that was on file had been deactivated and we never updated the info with them however they charged the new card that had been issued. Not sure how they were able to do that. I have even reached out to them, forwarding my email about canceling our contract with them a week ago and I have yet to hear back from anyone. This is not really surprising because they seem to do that with their customers. Their sales rep. Greg used their "excellent customer service" as a big sales tactic but I have not seen even somewhat good customer service from this company the entire time we have dealt with them. This company is by far the WORST IN CUSTOMER SERVICE! Stay away from this company!

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Nextiva: Great Service

Overall rating (5)

#212 : : JAN 12th, 2018

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We had a hiccup in our phone system and called Nextiva. We spoke to their support team and they were super patient, and answered all my questions regarding our service. They spent a whole two hours with our staff.

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Great VoIP Service

Overall rating (5)

#211 : : NOV 27th, 2017

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PRO's: Best customer service from a VoIP company. Mobile app for our business works like a charm. Auto attendant feature is a blessing for our business. CON's: Need more time to learn how to properly use the platform.

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Great Service from Nextiva

Overall rating (5)

#210 : : NOV 13th, 2017

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Pros - Affordable VoIP Provider - Easy Setup since they have great customer service - Platform helps your business tremendously - Always Updated with New Features Cons - Wished that we signed up sooner

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Best VoIP Service from the Big 3

Overall rating (5)

#209 : : OCT 30th, 2017

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Pros: - Lots of features that have helped our business. - Affordable pricing for our small business. - Mobile App is a lifesaver. Cons: - Took longer than expected to setup.

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This is One Solid VoIP Company!

Overall rating (5)

#208 : : AUG 23rd, 2017

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Our small business office has relied on VoIP technology since we opened our doors about 3 years ago. We have tried two other VoIP companies in the past, but we were just not happy with them. Nextiva's sound and reliability is their strongest selling point. Customer service is always very accommodating when we have a question and their packages are very reasonable. Overall, we're very satisfied with them.

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The Possibilities are Endless

Overall rating (5)

#207 : : JUL 15th, 2017

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We recently split our business into departments and moved each into a different floor within the building. We switched to IP phones just a few months earlier and Nextiva made the move completely painless. We are very happy with them.

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Knowledgeable & Freindly Service

Overall rating (5)

#206 : : JUL 11th, 2017

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The representative I spoke to was very professional, friendly, knowledgeable and helpful. So nice to talk to a real person who knows what they are talking about. It's a pleasure working with Nextiva.

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Not Recommended

Overall rating (2.8)

#205 : : JUN 19th, 2017

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Be very careful when signing up. If you choose the 3-year option for the discounts you lose ANY guarantee. They pushed their 30 day guarantee as the safety valve for any dissatisfaction, which was not honored after accepting the discount offer for a 3-year agreement. I do not recommend this company.

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Trustworthy Service

Overall rating (5)

#204 : : MAR 30th, 2017

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The majority of our business is done over the phone and through email. We needed a very solid provider that we could trust. I spent months researching all of the options, reading reviews, and speaking with sale reps. We finally ended up going with Nextiva because they gave us the most confidence in their service. They seemed to know VOIP inside and out. They have been growing exponentially which makes the future with them bright. Their customer service was above and beyond anyone else we dealt with. The price was surprisingly inexpensive for everything you receive. And the biggest component was the actual quality of the service. Once we joined Nextiva, we saw a difference in our call quality right away. The calls are crystal clear. The network is easy to manage. The features allow your business to look like a serious corporate company. And the last kicker was that they offer an analytics feature which gives you complete transparency of all of your calls. It provides the statistics we need to track our customers and calls which is huge for our business.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 213 5 Stars 164
Thumbs Up 181 4 Stars 17
Thumbs Down 32 3 Stars 13
Average Rating 4.5 2 Stars 14
More Providers 1 Star 5
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