Soundcurve Reviews

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Soundcurve
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(4.9)
53 Reviews
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Soundcurve Review by WhichVoIP

Soundcurve, founded in 2009, are headquartered in the Los Angeles area of California. They provide business VoIP phone service to small to medium sized businesses across the United States.

The Good

A single plan for business hosted VoIP service is offered, with the price per user (line) reducing with increased number of lines used. Each plan includes unlimited minutes for inbound and outbound calling to the USA, plus a number of toll free minutes free before a fixed per minute charge is applied for overage use.

Audio conferencing and a "bring your fax machine" feature are also included. With the addition of an Analog Telephone Adaptor (ATA) you can plug in your existing fax machine. If you don't want to maintain that old fax machine they also offer an Internet Fax service for a small additional monthly fee.

Other features worth noting are the auto attendant feature and the free professional greeting for your menu guide (can be male or female), plus voicemail to email. These features are included free with your service.

For additional monthly fees they also offer features such as call recording, Internet Fax service and video conferencing.

Soundcurve also offer a special deal through WhichVoIP of free IP phones when you sign up as a new customer. This means there is no capital upfront costs. Otherwise you can buy various phone manufacturer models directly through them, as well as some accessories such as ATA's and headsets.

Customer service is USA based. They can be contacted on a toll free phone number or via email. Their phone support is available Monday through Saturday between 6am and 7pm PST. Responsive email and ticket support after hours and Sundays.

The Bad

The unlimited plan does have an excessive use policy like almost all other VoIP providers have. Many providers have a hard limit in the region of 3,000 to 5,000 minutes per month whereas Soundcurve base theirs on exceeding 98% of all unlimited plan users. Overage will be charged at the standard per minute rates.

When it comes to features they include many of the common ones required for a small business but are missing some of the more advanced features like voicemail to text.

The Bottom Line

Regardless of number of lines the plan includes 1 local or toll-free number, unlimited minutes, bring your fax machine feature and audio conferencing. All pricing does not include regulatory fees and taxes.

  • Single Line: $24.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 2-15 Lines: $22.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 16-25 Lines: $19.99 per line per month. Includes 200 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • 25+ Lines: Pricing depends on number of lines. Includes 250 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • Add-Ons: Internet fax is $12.99 per line per month and call recording is $5.99 per line per month. You can also get international numbers for a small monthly fee.

Overall Thoughts

Soundcurve provide a very intriguing option, with low pricing and a special free IP phones deal. This is a great way for a business to move to VoIP with little to no upfront cost or for a new business to get up and running cheaply. The plans are simple and pricing varies depending on the number of users.

To understand more about the companies background and philosophy's, read our 10 questions for Soundcurve COO Lou Balsamo interview blog. To get real service user opinions, continue down this page.


All User Reviews (Page 1 of 6)

Summary
Total Number 53 5 Stars 46
Thumbs Up 53 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0

Soundcurve reviews are listed in chronological order.

Great Service. No problems!

Overall rating (5)

#53 : : JUL 12th, 2018

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Our experience with SoundCurve has been excellent since we switched over 2 years ago. If you are considering switching, I suggest going with SoundCurve. For these reasons: 1. Price: we saved over $100/mo when we switched over from Comcast. And we didn't have to buy anything since they provide the phones. 2. Easy set up process: Our rep was very nice and set everything up for us. Whenever we had a question or concern, our rep always answered the phone or email right away. There was no stress for us. 3. Service: we haven't had to wait on hold once, and every time we have needed something, they remembered us and delivered quickly. Night and day difference from Comcast's support. 4. Reviews: we researched several Business Phone Providers and noticed SoundCurve has the happiest customers. 5. Size: SoundCurve is on the medium size company which was concerning to us at first, but they've been more responsive and much easier to get help from than Comcast ever was. They go the extra mile to meet our needs.

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Amazing Service

Overall rating (5)

#52 : : MAY 31st, 2018

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As a healthcare professional, it is of the upmost importance to me that my patients and other health care providers are able to reach me on a daily basis. The people at Soundcurve have helped me tremendously with providing me an amazing phone service that is easy to use, and very professional. They have made my life easier ten fold and I have recommended them to many of my colleagues. I highly recommend them.

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Great Customer Service

Overall rating (5)

#51 : : MAY 30th, 2018

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SoundCurve helped set me up with my home office after transition to work from home several days a week post- pregnancy. The phone lines transition smoothly whether it's a home office day, or if I'm in the main office. I even get it working to my cell phone if I don't pick up at either! Great customer service!

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Great Experience Throughout

Overall rating (5)

#50 : : APR 26th, 2018

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Wow, a VoIP company that understands and implements as close to flawless as you can get especially when other phone companies have to be dealt with. Soundcurve should be the first choice, however, if it isn't, give them a shot and you won't regret it. I just wish I had found them sooner.

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Excellent Customer Service

Overall rating (5)

#49 : : JAN 3rd, 2018

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Have had nothing but good service and customer service from this company. Usually answered within minutes.

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Excellent Service and Even Better Customer Service!

Overall rating (5)

#48 : : SEP 15th, 2017

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We started the service while starting our company and a few years later while we have grown we value their services even more! We have never had any down time and even when we moved the customer service in minutes had us up and running. For every question we had we always get an immediate reply. Add this to the flexibility of their services we will keep using them as we continue to expand.

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Great Problem Resolution

Overall rating (4.6)

#47 : : AUG 9th, 2017

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I had a problem with some of my phones settings. Contacted support, who addressed the problem within minutes. The tech person sat on the issue until it was completely resolved to my satisfaction.

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Awesome Company

Overall rating (5)

#46 : : AUG 8th, 2017

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Very customer service based. Always there when I call. Our office voicemail and office times are a little different then most business but they understood and manage our system correctly. If there ever is an issue, I can always call and talk to a real person.

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Very Good Service

Overall rating (4)

#45 : : MAY 29th, 2017

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This is a very good way to save money and do calls across Canada and the USA in a very simple manner. They offer very good services.

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Excellent technical assistance

Overall rating (4.4)

#44 : : MAY 4th, 2017

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SoundCurve has been very responsive whenever we have had technical issues. They are more than willing to work with us and our local Internet provider.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 53 5 Stars 46
Thumbs Up 53 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0
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