Soundcurve Reviews

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Soundcurve
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(4.9)
64 Reviews
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Soundcurve Review by WhichVoIP

Soundcurve, founded in 2009, are headquartered in the Los Angeles area of California. They provide business VoIP phone service to small to medium sized businesses across the United States.

The Good

A single plan for business hosted VoIP service is offered, with the price per user (line) reducing with increased number of lines used. Each plan includes unlimited minutes for inbound and outbound calling to the USA, plus a number of toll free minutes free before a fixed per minute charge is applied for overage use.

Audio conferencing and a "bring your fax machine" feature are also included. With the addition of an Analog Telephone Adaptor (ATA) you can plug in your existing fax machine. If you don't want to maintain that old fax machine they also offer an Internet Fax service for a small additional monthly fee.

Other features worth noting are the auto attendant feature and the free professional greeting for your menu guide (can be male or female), plus voicemail to email. These features are included free with your service.

For additional monthly fees they also offer features such as call recording, Internet Fax service and video conferencing.

Soundcurve also offer a special deal through WhichVoIP of free IP phones when you sign up as a new customer. This means there is no capital upfront costs. Otherwise you can buy various phone manufacturer models directly through them, as well as some accessories such as ATA's and headsets.

Customer service is USA based. They can be contacted on a toll free phone number or via email. Their phone support is available Monday through Saturday between 6am and 7pm PST. Responsive email and ticket support after hours and Sundays.

The Bad

The unlimited plan does have an excessive use policy like almost all other VoIP providers have. Many providers have a hard limit in the region of 3,000 to 5,000 minutes per month whereas Soundcurve base theirs on exceeding 98% of all unlimited plan users. Overage will be charged at the standard per minute rates.

When it comes to features they include many of the common ones required for a small business but are missing some of the more advanced features like voicemail to text.

The Bottom Line

Regardless of number of lines the plan includes 1 local or toll-free number, unlimited minutes, bring your fax machine feature and audio conferencing. All pricing does not include regulatory fees and taxes.

  • Single Line: $24.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 2-15 Lines: $22.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 16-25 Lines: $19.99 per line per month. Includes 200 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • 25+ Lines: Pricing depends on number of lines. Includes 250 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • Add-Ons: Internet fax is $12.99 per line per month and call recording is $5.99 per line per month. You can also get international numbers for a small monthly fee.

Overall Thoughts

Soundcurve provide a very intriguing option, with low pricing and a special free IP phones deal. This is a great way for a business to move to VoIP with little to no upfront cost or for a new business to get up and running cheaply. The plans are simple and pricing varies depending on the number of users.


All User Reviews (Page 1 of 7)

Summary
Total Number 64 5 Stars 57
Thumbs Up 64 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0

Soundcurve reviews are listed in chronological order.

Great Service

Overall rating (5)

#64 : : FEB 18th, 2019

Recommended: Yes

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Great service from a great team for a great price. They certainly add a personal touch when they talk to you either in person or in an email.

Comment on this review >>

Great Experience with Soundcurve

Overall rating (5)

#63 : : FEB 7th, 2019

Recommended: Yes

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I have had a great overall experience with Soundcurve. We've reduced our bill. Customer service is much more responsive than the legacy carriers like Verizon/Frontier/AT&T. And it works great.

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Awesome!

Overall rating (4.8)

#62 : : JAN 23rd, 2019

Recommended: Yes

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They always quickly take care of anything I might need, service has been very very reliable! LOVE Soundcurve for affordable reliable service.

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Best VoIP Service Company!

Overall rating (5)

#61 : : DEC 3rd, 2018

Recommended: Yes

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I have worked with lots of VoIP Companies and Sound Curve is the best and their customer support team is awesome!

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Great Service

Overall rating (5)

#60 : : NOV 20th, 2018

Recommended: Yes

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This is a great automated phone company for my office. Their customer service is so attentive, and extremely helpful!

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Love the Service!

Overall rating (5)

#59 : : NOV 9th, 2018

Recommended: Yes

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I am extremely happy with the service. Works perfectly for what we need. The only issue I've had in the past was while traveling out of the country. The connection was not consistent.

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Great Service

Overall rating (5)

#58 : : OCT 11th, 2018

Recommended: Yes

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Great customer service. Helped me right away and set up a feature for me within 10 minutes of requesting it.

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The best!

Overall rating (5)

#57 : : SEP 7th, 2018

Recommended: Yes

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We are so happy with this phone service provider! Our office is stocked with high-tech, user friendly new phones that really improve our working conditions. Best customer service and quick and easy set up!

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Best Voip Service

Overall rating (5)

#56 : : SEP 6th, 2018

Recommended: Yes

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I love it! Free phone and service was fast. I got my phone in two days. The line is good and installation was really easy. I did it all in 5 minutes.

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Great for Small Businesses

Overall rating (4.8)

#55 : : AUG 6th, 2018

Recommended: Yes

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I needed phone service and I needed it quick. I was terrified of ending up with long drawn out costly terms so I searched and searched online and came across Soundcurve. They made our onboarding process easy and stress-free. It has been a little over a year and we have received excellent customer service, response, and fair pricing. Anytime I want to add a new line or have a question they have been amazing getting back to me. One wish I have - caller ID and a feature to block robot/spam callers. Overall our experience has been great. We highly recommend Soundcurve to any small business needing more than one line.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 64 5 Stars 57
Thumbs Up 64 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.9 2 Stars 0
More Providers 1 Star 0
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