Soundcurve

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Soundcurve
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(4.8)
48 Reviews
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Soundcurve Review by WhichVoIP

Soundcurve, founded in 2009, are headquartered in the Los Angeles area of California. They provide business VoIP phone service to small to medium sized businesses across the United States.

The Good

A single plan for business hosted VoIP service is offered, with the price per user (line) reducing with increased number of lines used. Each plan includes unlimited minutes for inbound and outbound calling to the USA, plus a number of toll free minutes free before a fixed per minute charge is applied for overage use.

Audio conferencing and a "bring your fax machine" feature are also included. With the addition of an Analog Telephone Adaptor (ATA) you can plug in your existing fax machine. If you don't want to maintain that old fax machine they also offer an Internet Fax service for a small additional monthly fee.

Other features worth noting are the auto attendant feature and the free professional greeting for your menu guide (can be male or female), plus voicemail to email. These features are included free with your service.

For additional monthly fees they also offer features such as call recording, Internet Fax service and video conferencing.

Soundcurve also offer a special deal through WhichVoIP of free IP phones when you sign up as a new customer. This means there is no capital upfront costs. Otherwise you can buy various phone manufacturer models directly through them, as well as some accessories such as ATA's and headsets.

Customer service is USA based. They can be contacted on a toll free phone number or via email. Their phone support is available Monday through Saturday between 6am and 7pm PST. Responsive email and ticket support after hours and Sundays.

The Bad

The unlimited plan does have an excessive use policy like almost all other VoIP providers have. Many providers have a hard limit in the region of 3,000 to 5,000 minutes per month whereas Soundcurve base theirs on exceeding 98% of all unlimited plan users. Overage will be charged at the standard per minute rates.

When it comes to features they include many of the common ones required for a small business but are missing some of the more advanced features like voicemail to text.

The Bottom Line

Regardless of number of lines the plan includes 1 local or toll-free number, unlimited minutes, bring your fax machine feature and audio conferencing. All pricing does not include regulatory fees and taxes.

  • Single Line: $24.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 2-15 Lines: $22.99 per line per month. Includes 150 toll free minutes, with additional toll-free minutes charged at 5.9c per minute.
  • 16-25 Lines: $19.99 per line per month. Includes 200 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • 25+ Lines: Pricing depends on number of lines. Includes 250 toll-free minutes, with additional toll-free minutes charged at 4.9c per minute.
  • Add-Ons: Internet fax is $12.99 per line per month and call recording is $5.99 per line per month. You can also get international numbers for a small monthly fee.

Overall Thoughts

Soundcurve provide a very intriguing option, with low pricing and a special free IP phones deal. This is a great way for a business to move to VoIP with little to no upfront cost or for a new business to get up and running cheaply. The plans are simple and pricing varies depending on the number of users.

To understand more about the companies background and philosophy's, read our 10 questions for Soundcurve COO Lou Balsamo interview blog. To get real service user opinions, continue down this page.


All User Reviews (Page 1 of 5)

Summary
Total Number 48 5 Stars 41
Thumbs Up 48 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0

Soundcurve reviews are listed in chronological order.

Excellent Service and Even Better Customer Service!

Overall rating (5)

#48 : : SEP 15th, 2017

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We started the service while starting our company and a few years later while we have grown we value their services even more! We have never had any down time and even when we moved the customer service in minutes had us up and running. For every question we had we always get an immediate reply. Add this to the flexibility of their services we will keep using them as we continue to expand.

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Great Problem Resolution

Overall rating (4.6)

#47 : : AUG 9th, 2017

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I had a problem with some of my phones settings. Contacted support, who addressed the problem within minutes. The tech person sat on the issue until it was completely resolved to my satisfaction.

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Awesome Company

Overall rating (5)

#46 : : AUG 8th, 2017

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Very customer service based. Always there when I call. Our office voicemail and office times are a little different then most business but they understood and manage our system correctly. If there ever is an issue, I can always call and talk to a real person.

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Very Good Service

Overall rating (4)

#45 : : MAY 29th, 2017

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This is a very good way to save money and do calls across Canada and the USA in a very simple manner. They offer very good services.

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Excellent technical assistance

Overall rating (4.4)

#44 : : MAY 4th, 2017

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SoundCurve has been very responsive whenever we have had technical issues. They are more than willing to work with us and our local Internet provider.

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Great Service and Pricing

Overall rating (5)

#43 : : MAR 21st, 2017

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They have been great to work with and answer emails and phone calls around the clock! Their voice talent was very good and prompt at setting up everything we asked and even makes changes as needed. Moving from RingCentral was the best move we ever made!

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Great Company

Overall rating (5)

#42 : : FEB 24th, 2017

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This is a very well-run company that provides excellent equipment, customer service and voice talent. When I switched over my phone system to SoundCurve, I saved a bundle. If you are looking to save money by keeping your phone costs down, contact them, they're not only great but also nice to deal with.

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Excellent service and product

Overall rating (5)

#41 : : FEB 23rd, 2017

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I have had the service for 2 years and have found them to be awesome. When I have had an issue I have had immediate attention and the problem has been fixed. My representative has been awesome!

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Great Service

Overall rating (5)

#40 : : FEB 15th, 2017

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We have been using soundcurve for almost 2 years now. Excellent customer service and high quality experience.

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Amazing service

Overall rating (5)

#39 : : FEB 15th, 2017

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i just signed up with Soundcurve recently and the service and quality are beyond great! The shipping was fast and the set up was easy.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 48 5 Stars 41
Thumbs Up 48 4 Stars 7
Thumbs Down 0 3 Stars 0
Average Rating 4.8 2 Stars 0
More Providers 1 Star 0
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