Talkswitch (now Fortinet)

Talkswitch (now Fortinet) Reviews

3.2/5

Average Rating

33%

Recommended

Total:

9

5-Star:

3

4-Star:

0

3-Star:

1

2-Star:

5

1-Star:

0

Talkswitch reviews started to show up on WhichVoIP in July of 2008 and since then, the comments on the service have been very mixed. One trend that appears to be consistent is that customer service is not good, as every reviewer that has required support, has run into significant challenges in getting their issues resolved.

The good news is that Talkswitch was acquired by Fortinet in April 2011. The bad news is that there are still some reviewer comments after that time, and all the way into 2013, that are having problems with the service. If you are a Fortinet/Talkswitch user, please add a short review by selecting the button on the right. This will help potential new customers decide if this service is a good choice for their business phone solution.

The original Talkswitch VoIP solution has been renamed as the Fortinet Fortivoice portfolio of products and has helped expand it into the multi-service business gateway market.

Fortinet products are on-premise IP PBX solutions and although the recommended phones are Fortinet phone models, the systems do support phones from 3rd party manufacturers Polycom, Grandstream and Counterpath. An IP PBX is a great solution for inside a company, but does not address the need for lower cost external calls. To address this need, Fortinet provides a list of recommended VoIP service providers that the system can integrate with. Using a VoIP service will eliminate branch to branch calling charges and also provide fixed rate unlimited long distance calling.

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