Nextiva Versus Vonage Business Comparison

This is a detailed comparison of Nextiva and Vonage Business VoIP service plans, and provides a quick evaluation and comparison of features, plans and pricing. For ease of use, the comparison table shown below is broken into seven main sections comprising of customer service (hours and location), premium features (these cost extra), contract terms, advanced features (not every provider offers these), common features, Smartphone App support and available plug-ins (e.g. CRM integration). Pricing is of a course a key factor and is also compared and discussed in detail.

Nextiva vs Vonage

PLEASE NOTE: This is an extremely comprehensive and detailed comparison of these services and is NOT the typical comparison of a dozen or so features that you will see on other VoIP related sites. To compare more VoIP providers, please use our Provider Feature Comparison Tool.

Nextiva Versus Vonage Business

When comparing Nextiva vs Vonage Business, there are a number of differences in the service packages. The information in the table below can be summarized as follows:

  • Pricing:
    The Nextiva Office Plan has better pricing for businesses with 10 or fewer users while Vonage is the cheapest option for businesses with 11 to 20 users. For larger businesses, the pricing is comparable except for the Nextiva Office Enterprise which has a higher base price but adds a number of features. As such it is recommended that price quotes are obtained directly from Nextiva or Vonage that have optional add-ons included where necessary. That will then enable a clear apples to apples pricing comparison. Alternatively, add-up the pricing in the table below and estimate the final cost per month for a service plan when required add-on features are included in the price.
  • Customer Service:
    Both providers have similar customer support hours and are located in the USA.
  • Premium Features:
    Both providers offer a number of premium feature add-ons. One notable difference is that Vonage offers meet-me conferencing for approximately $5 per month less than Nextiva and also supports up to 30 attendees as opposed to Nextiva which supports up to 9 attendees. Nextiva does however include group paging and both call and hunt groups with its base package, and also provides virtual fax service for VoIP service subscribers.
  • Advanced Features:
    Vonage offers more features in this bucket but it is important to check which specific features are available, as although Vonage may offer more features, it may be Nextiva that offers a feature that you really want, such as BLF or Hoteling.
  • App Support:
    Vonage does not currently offer a free App for the Blackberry Smartphone while Nextiva does.
  • Plug-ins:
    Vonage offers a wide selection of plug-ins for 3rd party software whereas Nextiva does not currently offer these integrations. Vonage has one of the widest selections of these apps available from any VoIP provider.

In summary, both Nextiva and Vonage Business are great choices for your business phone system. Make sure you spend time checking the feature support as it is most likely that some things are more critical to your business needs than others.

A Detailed Comparison of Nextiva versus Vonage

As both Nextiva and Vonage are adding new features on a regular basis, please let us know if you believe any updates should be made to the information listed in the tables below by adding a comment in our comments section.

No providers selected for comparison.

The above information is taken from provider websites and in many cases is confirmed directly with the provider. WhichVoIP lists this information on Nextiva and Vonage for comparison purposes only and does not guarantee the accuracy of this information. All information should be confirmed directly with Nextiva or Vonage.

User Feedback Comparison

Below you will find how these two providers fair against each other based on user feedback of service ratings:

Description Nextiva Vonage
Total Ratings 216 136
Features 4.5
Reliability 4.4
Sound Quality 4.6
Customer Service 4.4
Value for Money 4.4
Recommended 84% 74%
Average Rating 4.4
Provider Links Nextiva Vonage

Other Popular Providers

Here are some other popular providers worth comparing to Nextiva and Vonage Business.

Provider* Highlights Startup Reviews More Info
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  • 35+ Features, No Contracts
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Free Trial 4.9

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Cancel Anytime 4.8

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  • Free Phones with sign-up
  • No Contract, No Commitment
  • USA Based Customer Support
  • Plans from $14.99/mo
Free Trial 4.9

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