SpectrumVoIP Reviews

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SpectrumVoIP (4.6)
78 Reviews
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SpectrumVoIP Review by WhichVoIP

In many cases, VoIP companies simply appear from the mist. Sometimes this conveys a lack of foundation adversely affecting the trust of potential consumers yet, this is not always the case. SpectrumVoIP may not appear to be a mainstream service but the company is a solid contender in this market.

The Good

SpectrumVoIP falls in the market niche of a strictly hosted service provider, meaning everything is cloud based. This company does not use convoluted language to muddle the nature of the service, the system does exactly what it states in the literature. Further, the company has decent reviews from past and present customers, though the sample size is a little small.

Services are sold at two different levels where the purchaser can select from either month-to-month or term contracts. The less expensive of the two price plans runs at $34.95 per month while the other costs $37.95 per month, per user. Both options comes with unlimited call paths, virtually every modern voice system feature and technical support. Large orders or extended contracts usually include a discount, depending on exact terms of the agreement.

One of the most notable incentives from the company is the inclusion of phones when on a term contract. The Basic (i.e. lower priced) plan comes with a Yealink T41P while the higher priced Executive plan includes the colorful, feature-rich Yealink T46G. Note that selecting the month-to-month option requires furnishing your own compliant equipment or purchasing the phones outright from SpectrumVoIP.

Phones can be located anywhere your company has an office site, including home locations or mobile devices, making it a very adaptable provider. Calls can be forwarded to other extensions or different phone lines, recorded at will or pulled into a conference session with no (or little) extra expenditure.

We like their approach to customer service. All customer service resides in the U.S (Texas) and you can contact them 24 hours a day, 7 days per week. There are also numerous video tutorials available should you prefer to learn as you go.

The Bad

Perhaps one of the biggest flaws is the location of certain information pertaining to the service as it is a little difficult to unearth. Some of the finer points of service pertaining to operation and cost are only found in the support section. With that said, the overall language is very friendly for those both familiar or new to VoIP.

It is not blatantly stated but calling to the US and Canada is free, which is a good thing albeit confusing. Like every hosted provider that does not offer a specific international calling plan, such calls bill per minute, based on the location called.

Pricing seems a little high but not exorbitant. Unless your company already owns compatible hardware, the best option is to choose a term contract. Unfortunately, contract lengths are not stated outright so it is likely 2 years for the full realm of benefits. Sure, no one really likes being stuck in a contract but the phones included with either plan are decent quality.

The company acknowledges that the core technology for faxing over Internet (T.38) is somewhat error prone. It states that customers who rely on high volume fax service should maintain a landline or utilize MyFax, which is a low cost, bi-directional fax service that starts around $10 per month. Although this will be perceived as a negative factor, we like their honesty here, as Fax over VoIP can be problematic. It does offer an Internet Fax service (also known as eFax) which relies on email and a scanner.

The Bottom Line

  • Two service plans provide the full VoIP experience. The Basic plan costs $34.95 while the Executive runs at $37.95, both per month and per user.
  • Plans may be purchased in a term contract where phones are included or one may opt to go month-to-month though hardware is not included.
  • One exception to the all-inclusive feature set pertains to conferencing. This is limited to the number of total users under an account, though extra participants may be added for $5 per month.
  • Setup is handled by the company meaning no lengthy configuration process is necessary.
  • Faxing, like most VoIP services providers, is not ideal for high volumes. SpectrumVoIP suggests maintaining a landline or using the service from MyFax, which starts at $10 per month.

Overall Thoughts

Many times in the communication industry, the per extension models end up being quite pricey. Though pricing seems a little high, SpectrumVoIP offers a full set of common VoIP features and it is available for all users, plus unlimited calling to the US and Canada.

With a term contract, high end Yealink phones come at no additional cost. Businesses also have the ability to use compatible equipment or purchase different hardware directly from SpectrumVoIP.

Companies seeking a straightforward calling solution at a reasonable price may be interested in SpectrumVoIP.


SpectrumVoIP Overview

Read user reviews for SpectrumVoIP and please consider adding a review if you have experience with this company.

All User Reviews (Page 1 of 8)

Summary
Total Number 78 5 Stars 67
Thumbs Up 71 4 Stars 4
Thumbs Down 7 3 Stars 0
Average Rating 4.6 2 Stars 2
More Providers 1 Star 5

SpectrumVoIP reviews are listed in chronological order.

Excellent Customer Service

Overall rating (5)

#78 : : NOV 5th, 2019

Recommended: Yes

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The rep was very helpful and the install went smoothly. I am looking forward to working with this company going forward. They have provided excellent customer service so far.

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Wonderful Service

Overall rating (5)

#77 : : OCT 31st, 2019

Recommended: Yes

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Great services at a cheaper rate than RingCentral (our previous provider). The installer made the transition so easy. He was awesome. I'd love to have him on our team. Way to go Spectrum!

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Great Service

Overall rating (5)

#76 : : OCT 31st, 2019

Recommended: Yes

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Our SpectrumVoIP installation went great, the rep did an awesome job. He was very professional, courteous and friendly. He made sure that everything was functioning appropriately by the time he left, and that we understood the new system. We are very pleased with his service he provided us.

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Fantastic Service!

Overall rating (5)

#75 : : OCT 29th, 2019

Recommended: Yes

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Our rep was absolutely fantastic with all of our employees and made sure everyone knew the system before he left. He went above and beyond and made our onboarding process enjoyable!

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Excellent Experience & Customer Service

Overall rating (5)

#74 : : OCT 28th, 2019

Recommended: Yes

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Our office recently worked with Spectrum VoIP. The install process went smoothly, our installer was very helpful and explained everything in detail. He worked efficiently and answered all my questions during the installation. Thank you!

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Great Service

Overall rating (5)

#73 : : OCT 28th, 2019

Recommended: Yes

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The rep was truly amazing in our transition over to SpectrumVOIP. He went over and beyond the call of duty to get us set up for business. We appreciate it!

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Great Client Consultation

Overall rating (5)

#72 : : OCT 23rd, 2019

Recommended: Yes

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I recently had the pleasure of working with them - the instruction and professionalism was key to getting our office phone system transitioned without issue. Thank you!

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So Pleased

Overall rating (5)

#71 : : OCT 17th, 2019

Recommended: Yes

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So pleased with our SpectrumVOIP install. The rep went above and beyond to meet our needs. He was creative, patient and diligent to get us up and running on their system as smoothly as possible. Despite a few bumps in the process he left us feeling confident in our decision to choose SpectrumVOIP!

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Great Service

Overall rating (5)

#70 : : OCT 15th, 2019

Recommended: Yes

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The rep did a fantastic job installing our new VOIP system through Spectrum. We are enjoying our system so far and we could not of done it without the training and the courteous help of our rep! I highly recommend this system.

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Great Service

Overall rating (3.8)

#69 : : OCT 14th, 2019

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Once again our rep saved me! I was arguing with the tech support dept who kept claiming the problem we were having was with Time Warner, I kept explaining that TW was my first phone call and the model was fine. Finally I called our rep and he made a trip out and of course, the problem was with VOIP but he fixed it and made sure everything was working before he left. I love our rep - I can count on him every time!

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 78 5 Stars 67
Thumbs Up 71 4 Stars 4
Thumbs Down 7 3 Stars 0
Average Rating 4.6 2 Stars 2
More Providers 1 Star 5
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