SpectrumVoIP Reviews

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SpectrumVoIP (3.3)
14 Reviews
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SpectrumVoIP Review by WhichVoIP

In many cases, VoIP companies simply appear from the mist. Sometimes this conveys a lack of foundation adversely affecting the trust of potential consumers yet, this is not always the case. SpectrumVoIP may not appear to be a mainstream service but the company is a solid contender in this market.

The Good

SpectrumVoIP falls in the market niche of a strictly hosted service provider, meaning everything is cloud based. This company does not use convoluted language to muddle the nature of the service, the system does exactly what it states in the literature. Further, the company has decent reviews from past and present customers, though the sample size is a little small.

Services are sold at two different levels where the purchaser can select from either month-to-month or term contracts. The less expensive of the two price plans runs at $34.95 per month while the other costs $37.95 per month, per user. Both options comes with unlimited call paths, virtually every modern voice system feature and technical support. Large orders or extended contracts usually include a discount, depending on exact terms of the agreement.

One of the most notable incentives from the company is the inclusion of phones when on a term contract. The Basic (i.e. lower priced) plan comes with a Yealink T41P while the higher priced Executive plan includes the colorful, feature-rich Yealink T46G. Note that selecting the month-to-month option requires furnishing your own compliant equipment or purchasing the phones outright from SpectrumVoIP.

Phones can be located anywhere your company has an office site, including home locations or mobile devices, making it a very adaptable provider. Calls can be forwarded to other extensions or different phone lines, recorded at will or pulled into a conference session with no (or little) extra expenditure.

We like their approach to customer service. All customer service resides in the U.S (Texas) and you can contact them 24 hours a day, 7 days per week. There are also numerous video tutorials available should you prefer to learn as you go.

The Bad

Perhaps one of the biggest flaws is the location of certain information pertaining to the service as it is a little difficult to unearth. Some of the finer points of service pertaining to operation and cost are only found in the support section. With that said, the overall language is very friendly for those both familiar or new to VoIP.

It is not blatantly stated but calling to the US and Canada is free, which is a good thing albeit confusing. Like every hosted provider that does not offer a specific international calling plan, such calls bill per minute, based on the location called.

Pricing seems a little high but not exorbitant. Unless your company already owns compatible hardware, the best option is to choose a term contract. Unfortunately, contract lengths are not stated outright so it is likely 2 years for the full realm of benefits. Sure, no one really likes being stuck in a contract but the phones included with either plan are decent quality.

The company acknowledges that the core technology for faxing over Internet (T.38) is somewhat error prone. It states that customers who rely on high volume fax service should maintain a landline or utilize MyFax, which is a low cost, bi-directional fax service that starts around $10 per month. Although this will be perceived as a negative factor, we like their honesty here, as Fax over VoIP can be problematic. It does offer an Internet Fax service (also known as eFax) which relies on email and a scanner.

The Bottom Line

  • Two service plans provide the full VoIP experience. The Basic plan costs $34.95 while the Executive runs at $37.95, both per month and per user.
  • Plans may be purchased in a term contract where phones are included or one may opt to go month-to-month though hardware is not included.
  • One exception to the all-inclusive feature set pertains to conferencing. This is limited to the number of total users under an account, though extra participants may be added for $5 per month.
  • Setup is handled by the company meaning no lengthy configuration process is necessary.
  • Faxing, like most VoIP services providers, is not ideal for high volumes. SpectrumVoIP suggests maintaining a landline or using the service from MyFax, which starts at $10 per month.

Overall Thoughts

Many times in the communication industry, the per extension models end up being quite pricey. Though pricing seems a little high, SpectrumVoIP offers a full set of common VoIP features and it is available for all users, plus unlimited calling to the US and Canada.

With a term contract, high end Yealink phones come at no additional cost. Businesses also have the ability to use compatible equipment or purchase different hardware directly from SpectrumVoIP.

Companies seeking a straightforward calling solution at a reasonable price may be interested in SpectrumVoIP.


SpectrumVoIP Overview

Read user reviews for SpectrumVoIP and please consider adding a review if you have experience with this company.

All User Reviews (Page 1 of 2)

Summary
Total Number 14 5 Stars 6
Thumbs Up 8 4 Stars 2
Thumbs Down 6 3 Stars 0
Average Rating 3.3 2 Stars 1
More Providers 1 Star 5

SpectrumVoIP reviews are listed in chronological order.

Great Service

Overall rating (5)

#14 : : MAR 12th, 2019

Recommended: Yes

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I was met by an installer with SpectrumVoIP who was nothing but professional and knowledgeable about installing the new phones. He made the transition very smooth and worked through any details with no issues. I wish all my experiences were like this.

Comment on this review >>

Excellent Install Tech

Overall rating (4.8)

#13 : : MAR 12th, 2019

Recommended: Yes

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I can't say enough about the install tech. He was extremely knowledgeable on the product and the install process. He went above and beyond to make sure everything was installed correctly and customized the way we wanted for our business. He was kind and courteous and I could not have been happier with his performance, attitude and overall character. He was also prompt and stayed as needed to complete job. Our project manager also was very attentive and did exactly what she said she would do. The overall process went very smooth.

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Awesome!

Overall rating (4)

#12 : : FEB 11th, 2019

Recommended: Yes

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Support was awesome helping us when we were setting up our new toll free line! They went above and beyond to make sure everything was set up quickly for us.

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DO NOT USE!

Overall rating (1)

#11 : : FEB 1st, 2019

Recommended: No

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This is probably one of the worst customer service/IT experiences I have ever experienced. We signed up in February and it took 3 months for us to get service. Afterward we had nothing but IT problems from calls being dropped, calls not transferring, not being able to answer calls from extensions, feature functions not working, etc. We emailed multiple managers to find out how to cancel services because clearly we cannot operate a business like this. We received no response and finally decided to return the equipment and cancel services. BUT, both Spectrum VOIP and Graybar are now telling us that we have non-cancellable contracts. I would not in any way suggest utilizing this company for any of your needs. 1) Spectrum VOIP is useless when it comes to customer service. 2) You will be renting hardware (your phones) from Graybar for up to 5 years, and 3) if you get crappy service both companies will expect you to pay them anyway. DO NOT USE THIS COMPANY! Go with another provider instead. Much better customer service and pricing can be negotiated :-)

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Exceptional Service!

Overall rating (5)

#10 : : JAN 9th, 2019

Recommended: Yes

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They came out to set up our company's new phones and took the time to thoroughly explain the system and added features. The tech was exceptionally knowledgeable and readily answered every question we had. He took his time to double check all systems and ensure that we were comfortable with the system prior to leaving, and left us with plenty of routes to take should we have any questions or concerns.

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Service Sucks

Overall rating (1)

#9 : : NOV 28th, 2018

Recommended: No

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This company service keeps going out and you will wait 1 hour on hold. They pushed a lease over on us so now we are locked in to some really awful service. Stay away!

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Best Ever

Overall rating (5)

#8 : : AUG 17th, 2018

Recommended: Yes

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The customer service rep was the best I have ever worked with. He was knowledgeable and understanding about my interruptions to ask questions. He was a joy to work with.

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Great customer service!

Overall rating (5)

#7 : : AUG 16th, 2018

Recommended: Yes

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Technical help just provided me outstanding customer service. I had a couple issues, and they stayed with it, figured it out and resolved them both. Great job!

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Easy

Overall rating (5)

#6 : : MAR 15th, 2018

Recommended: Yes

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Easy to port phone numbers, on-line help is available and customer friendly, pricing is affordable, and the service is valuable.

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Bait and Switch

Overall rating (2.4)

#5 : : JAN 9th, 2018

Recommended: No

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Do not trust your salesperson or manager that follows-up. If it sounds like a great deal, it's probably not. Downtime is 1-2 days per month, and tech support is mediocre. Installation is a painful process that takes much longer than promised. Despite their representations, their online portal cannot do what they say it can. After multiple attempts to work out a reasonable solution to fix the misrepresentations by their salesperson, a senior executive in the company concluded that absent written proof of fraud, we are stuck with their absurd terms. That speaks volumes to the company's business model.

VISITOR/PROVIDER FEEDBACK:

Lonnie (October 11th 2018) : We had the same experience and are stuck in a contract. We would never recommend doing business with this company!

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 14 5 Stars 6
Thumbs Up 8 4 Stars 2
Thumbs Down 6 3 Stars 0
Average Rating 3.3 2 Stars 1
More Providers 1 Star 5
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