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In many cases, VoIP companies simply appear from the mist. Sometimes this conveys a lack of foundation adversely affecting the trust of potential consumers yet, this is not always the case. SpectrumVoIP may not appear to be a mainstream service but the company is a solid contender in this market.
SpectrumVoIP falls in the market niche of a strictly hosted service provider, meaning everything is cloud based. This company does not use convoluted language to muddle the nature of the service, the system does exactly what it states in the literature. Further, the company has decent reviews from past and present customers, though the sample size is a little small.
Services are sold at two different levels where the purchaser can select from either month-to-month or term contracts. The less expensive of the two price plans runs at $34.95 per month while the other costs $37.95 per month, per user. Both options comes with unlimited call paths, virtually every modern voice system feature and technical support. Large orders or extended contracts usually include a discount, depending on exact terms of the agreement.
One of the most notable incentives from the company is the inclusion of phones when on a term contract. The Basic (i.e. lower priced) plan comes with a Yealink T41P while the higher priced Executive plan includes the colorful, feature-rich Yealink T46G. Note that selecting the month-to-month option requires furnishing your own compliant equipment or purchasing the phones outright from SpectrumVoIP.
Phones can be located anywhere your company has an office site, including home locations or mobile devices, making it a very adaptable provider. Calls can be forwarded to other extensions or different phone lines, recorded at will or pulled into a conference session with no (or little) extra expenditure.
We like their approach to customer service. All customer service resides in the U.S (Texas) and you can contact them 24 hours a day, 7 days per week. There are also numerous video tutorials available should you prefer to learn as you go.
Perhaps one of the biggest flaws is the location of certain information pertaining to the service as it is a little difficult to unearth. Some of the finer points of service pertaining to operation and cost are only found in the support section. With that said, the overall language is very friendly for those both familiar or new to VoIP.
It is not blatantly stated but calling to the US and Canada is free, which is a good thing albeit confusing. Like every hosted provider that does not offer a specific international calling plan, such calls bill per minute, based on the location called.
Pricing seems a little high but not exorbitant. Unless your company already owns compatible hardware, the best option is to choose a term contract. Unfortunately, contract lengths are not stated outright so it is likely 2 years for the full realm of benefits. Sure, no one really likes being stuck in a contract but the phones included with either plan are decent quality.
The company acknowledges that the core technology for faxing over Internet (T.38) is somewhat error prone. It states that customers who rely on high volume fax service should maintain a landline or utilize MyFax, which is a low cost, bi-directional fax service that starts around $10 per month. Although this will be perceived as a negative factor, we like their honesty here, as Fax over VoIP can be problematic. It does offer an Internet Fax service (also known as eFax) which relies on email and a scanner.
Many times in the communication industry, the per extension models end up being quite pricey. Though pricing seems a little high, SpectrumVoIP offers a full set of common VoIP features and it is available for all users, plus unlimited calling to the US and Canada.
With a term contract, high end Yealink phones come at no additional cost. Businesses also have the ability to use compatible equipment or purchase different hardware directly from SpectrumVoIP.
Companies seeking a straightforward calling solution at a reasonable price may be interested in SpectrumVoIP.
Read user reviews for SpectrumVoIP and please consider adding a review if you have experience with this company.
SpectrumVoIP reviews are listed in chronological order.
#4 : Jo : MAR 31st, 2017
We have contracted with Spectrum for a little over a year, and have had a poor experience from the beginning. The sales representative sold us on the trial period, which ended up being very difficult to get out of because of the complicated set up and dismantling that would have been required. He also sold us on the app features for smart phones, as all of our providers rely on their phone for calls, texts, etc and we needed a reliable app. This turned out to not be available, and the installation tech actually said the sales departments often say whatever they need to say to make the sale, true or false. For the majority of our time with Spectrum we have experienced dropped calls, our phones going offline for hours without reason, poor customer service, hearing from clients they have left voice messages or attempted to call but having no record of missed calls or voicemails, and poor signal. Every customer service agent blames the internet signal or reports seeing no problem on their end, being unable to resolve the problem, or apathetic about helping. We ended up locked into a 3 year contract, which we all wish we would get out of everyday.
#3 : Farmers Agent : MAR 31st, 2017
Lies from sales dept, just to sign you up. Hidden fees and bad serves. The system always goes out. Spectrum VoIP is not dependable or reliable when you are running a business.
Doug (April 24th 2017) : Hi Farmer's Agent, what are the hidden fees Spectrum VoIP spring on you? I've been researching VoIP providers, and would love to know what fees they are charging that they might not be upfront about. Thanks!
#2 : Ken : AUG 4th, 2015
SpectrumVoIP is costing my business money, every day, all day long and no one will address my problems. They have no way (and apparently no interest) to analyze a business problem. We have been with them for more than a year. We are still experiencing dropped calls every day. Try to find an address for them. You can't. The address will be Plano or Irving with no street address. You call their (non technical) number and you cannot speak to an operator. It will loop you all day long to "Press 1 for Sales", "Press 3 for billing" and so on for 8 numbers but you will never speak to an operator. If I have a single problem with a single number or phone or feature, they can address that. But my business is losing money because they cannot fix dropped calls; or calls that go off into some strange recording; or phones that simply go dead for a while.
Jamey (September 24th 2015) : Try typing help on your phone (spell it out with your buttons) this will take you straight to SpectrumVoip's support department which will gladly address any issues you are having.
Skip (February 2nd 2016) : I concur with your review. They ported our numbers without permission during a temporary review period, during which they NEVER solved the problems. THEN they held our numbers hostage refusing to send them back to the provider that we continued to pay for during the temporary evaluation period. They are billing us for services and equipment we did not buy nor want, and they continue to violate FCC rules. My advice is to avoid them like the plague.
#1 : Jeff : MAY 29th, 2015
Happy with the service offered by Spectrum VoIP. The customer service always seems to be available when I need them, though it is rare I do need them. Pricing is quite good and the features are decent, though I don't need most of them as I have fairly basic phone needs.
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