SpectrumVoIP Reviews

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SpectrumVoIP (3.8)
24 Reviews
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SpectrumVoIP Review by WhichVoIP

In many cases, VoIP companies simply appear from the mist. Sometimes this conveys a lack of foundation adversely affecting the trust of potential consumers yet, this is not always the case. SpectrumVoIP may not appear to be a mainstream service but the company is a solid contender in this market.

The Good

SpectrumVoIP falls in the market niche of a strictly hosted service provider, meaning everything is cloud based. This company does not use convoluted language to muddle the nature of the service, the system does exactly what it states in the literature. Further, the company has decent reviews from past and present customers, though the sample size is a little small.

Services are sold at two different levels where the purchaser can select from either month-to-month or term contracts. The less expensive of the two price plans runs at $34.95 per month while the other costs $37.95 per month, per user. Both options comes with unlimited call paths, virtually every modern voice system feature and technical support. Large orders or extended contracts usually include a discount, depending on exact terms of the agreement.

One of the most notable incentives from the company is the inclusion of phones when on a term contract. The Basic (i.e. lower priced) plan comes with a Yealink T41P while the higher priced Executive plan includes the colorful, feature-rich Yealink T46G. Note that selecting the month-to-month option requires furnishing your own compliant equipment or purchasing the phones outright from SpectrumVoIP.

Phones can be located anywhere your company has an office site, including home locations or mobile devices, making it a very adaptable provider. Calls can be forwarded to other extensions or different phone lines, recorded at will or pulled into a conference session with no (or little) extra expenditure.

We like their approach to customer service. All customer service resides in the U.S (Texas) and you can contact them 24 hours a day, 7 days per week. There are also numerous video tutorials available should you prefer to learn as you go.

The Bad

Perhaps one of the biggest flaws is the location of certain information pertaining to the service as it is a little difficult to unearth. Some of the finer points of service pertaining to operation and cost are only found in the support section. With that said, the overall language is very friendly for those both familiar or new to VoIP.

It is not blatantly stated but calling to the US and Canada is free, which is a good thing albeit confusing. Like every hosted provider that does not offer a specific international calling plan, such calls bill per minute, based on the location called.

Pricing seems a little high but not exorbitant. Unless your company already owns compatible hardware, the best option is to choose a term contract. Unfortunately, contract lengths are not stated outright so it is likely 2 years for the full realm of benefits. Sure, no one really likes being stuck in a contract but the phones included with either plan are decent quality.

The company acknowledges that the core technology for faxing over Internet (T.38) is somewhat error prone. It states that customers who rely on high volume fax service should maintain a landline or utilize MyFax, which is a low cost, bi-directional fax service that starts around $10 per month. Although this will be perceived as a negative factor, we like their honesty here, as Fax over VoIP can be problematic. It does offer an Internet Fax service (also known as eFax) which relies on email and a scanner.

The Bottom Line

  • Two service plans provide the full VoIP experience. The Basic plan costs $34.95 while the Executive runs at $37.95, both per month and per user.
  • Plans may be purchased in a term contract where phones are included or one may opt to go month-to-month though hardware is not included.
  • One exception to the all-inclusive feature set pertains to conferencing. This is limited to the number of total users under an account, though extra participants may be added for $5 per month.
  • Setup is handled by the company meaning no lengthy configuration process is necessary.
  • Faxing, like most VoIP services providers, is not ideal for high volumes. SpectrumVoIP suggests maintaining a landline or using the service from MyFax, which starts at $10 per month.

Overall Thoughts

Many times in the communication industry, the per extension models end up being quite pricey. Though pricing seems a little high, SpectrumVoIP offers a full set of common VoIP features and it is available for all users, plus unlimited calling to the US and Canada.

With a term contract, high end Yealink phones come at no additional cost. Businesses also have the ability to use compatible equipment or purchase different hardware directly from SpectrumVoIP.

Companies seeking a straightforward calling solution at a reasonable price may be interested in SpectrumVoIP.


SpectrumVoIP Overview

Read user reviews for SpectrumVoIP and please consider adding a review if you have experience with this company.

All User Reviews (Page 1 of 3)

Summary
Total Number 24 5 Stars 15
Thumbs Up 17 4 Stars 2
Thumbs Down 7 3 Stars 0
Average Rating 3.8 2 Stars 2
More Providers 1 Star 5

SpectrumVoIP reviews are listed in chronological order.

Outstanding Service

Overall rating (5)

#24 : : MAY 22nd, 2019

Recommended: Yes

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Outstanding job by the rep assisting this Church to convert to VoIP Service. The information given helped educate and instruct in getting to our new service. The phones are great and simple to use.

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Great service

Overall rating (5)

#23 : : MAY 21st, 2019

Recommended: Yes

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On the day of our install, one of the main contractors went into the hospital. SpectrumVoip got the job done, but because he wasn't there, we had some major hiccups. They worked us through everything and then some! Support has been an incredible resource to me and they have gotten us in a great place with the new phone system.

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Rep turned my experience into a great one

Overall rating (5)

#22 : : MAY 21st, 2019

Recommended: Yes

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Network Technician out of Texas was great to work with. Being in IT it was nice to communicate with someone that understood our needs and equipment. Great knowledge of user permissions, static routing and tcp/udp ports I needed for SIF & RTP traffic.

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Outstanding Tech/Installer

Overall rating (4.8)

#21 : : MAY 12th, 2019

Recommended: Yes

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The tech did a GREAT job installing more than 60 phone sets at 4 locations over the same number of days. He was professional, courteous and kept me abreast of the status numerous times daily. He was a pleasure to work with.

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Great Service

Overall rating (5)

#20 : : MAY 2nd, 2019

Recommended: Yes

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We had this system installed this morning and it went much smoother than I anticipated it would go. He was very patient and with us and gave us as much time as needed for us to understand. Would definitely recommend over our previous experience with another provider.

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Phenomenal

Overall rating (5)

#19 : : APR 16th, 2019

Recommended: Yes

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I worked directly with Mike and he did a phenomenal job. He was patient and very easy to work with. We were having trouble with our Internet and he went above and beyond to help us work through it. Only a few days in but we LOVE our VoIP service and so glad we got to work with Mike for technical needs. Thanks again for all your help.

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Exceptional Customer Service, Knowledge and Expertise.

Overall rating (5)

#18 : : APR 15th, 2019

Recommended: Yes

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Eric was extremely knowledgeable, friendly, informative and very proficient. He was able to install the network for the telephones as well as the installation of the new telephone system without any issues. His ability to train our office on the use and features of our new equipment and services is second to none. Without hesitation I would recommend his expertise and services any day of the week and ten times over.

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The Best phone system I have ever worked with

Overall rating (5)

#17 : : APR 5th, 2019

Recommended: Yes

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I worked with several people at SpectrumVOIP, from the Project Manager; their field technician and the programmer who handled the configuration of the system and auto-attendants. All were superb and helpful to us at a critical phase because we were not only moving to a new phone system but the company was also simultaneously moving to a new physical location and that complicated matters tremendously. But I cannot say enough good things about the way each of these professionals handled the process. They are each a credit and an asset to the company they work for. And the system itself is fantastic. I would unhesitatingly recommend using SpectrunVOIP; in a career spanning over 40 years I've admittedly become jaded about the claims salesmen make regarding the products they represent; but not these guys. They have met and in many cases exceeded my expectations about their product and their service is superb. Tech support was especially helpful and responsive in getting our auto- attendants set up correctly. The project manager was always ready to guide us through the implementation process promptly and courteously.

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Horrible Company

Overall rating (2.2)

#16 : : APR 2nd, 2019

Recommended: No

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If it were possible to give zero stars I would. This company is a joke. They have ZERO customer service skills. Their techs are rude, incompetent, and poorly trained. Default answer to phone issues is "Oh, we don't manage that for you". If you manage to get past that the next option is to pay a large fee to have someone come look at your system. I have multiple emails for various cases that say a follow up was needed and no one ever follows up. Better off doing it yourself than going with this company. I was told by our sales rep that poor customer service is expected with IT professionals because they lack people skills. Total idiots and not worth a penny.

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Great Client Services

Overall rating (4.6)

#15 : : MAR 25th, 2019

Recommended: Yes

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Great client services. The technicians are knowledgeable and friendly. The staff willing to adjust the services to fit our day to day needs.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 24 5 Stars 15
Thumbs Up 17 4 Stars 2
Thumbs Down 7 3 Stars 0
Average Rating 3.8 2 Stars 2
More Providers 1 Star 5
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