Net2Phone Reviews



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Net2Phone was established in 1995 to serve the PC to phone market. It is owned by IDT, a publicly traded company on the NYSE with revenues in excess of $1.6 billion and over 1400 employees across the world. Today, Net2Phone's primary service is hosted PBX phone service that is adaptable to serve business of any size in the US and Canada. Net2Phone currently routes over 93 million minutes each day.

The Good

All standard PBX features are included at base pricing for the Net2Phone Office service, with additional options available for a la carte purchase.

The service itself is very up front - this is great for the consumer as it makes learning about the service and setting up an account very straightforward. Net2phone offers 3 price plans, starting at just $17.95, which all come fully loaded with every standard hosted PBX feature AND include call center functionality plus unlimited calls both nationwide and international. Several common PBX features are included such as a virtual receptionist, voicemail, find me/follow me along with many others. Some of the plans even include a Polycom VVX color phone.

Certain extras are available that extend the capabilities of the system. Additional phone numbers including toll free numbers can be added to your calling solution for a setup cost of $5 each. To enable conference bridging between lines, call recording or to add additional queues, these features will all run an additional $5 per month.

During sign up, it is possible to transfer an existing number. Normally, this fee runs at $15 but currently it will be waived during sign up as long as the number is eligible for transfer.

Net2Phone currently partners with Polycom, acting as a reseller of their IP phones. They sell these phones at a fair price (considering average rates on the market). I contacted the support team via the built in web chat application to speak with customer service about compatibility issues and learned the company supports most devices as a BYOD (Bring Your Own Device) option. It also works with softphones, such as the popular Bria software which works on a PC and smartphones.

The company offers many promotions through the year and does not require a contract commitment.

If you already own an on-premise PBX, you may be interested to know that Net2Phone Office also offers SIP trunking service.

A support section on their website provides technical guides, training videos, and product data sheets. The technical guides are focused on their SIP trunking offering mainly. The training videos include phone tutorials, a tutorial for their secure portal, and tutorials for their main features. The products data sheets section provides information on the Polycom phones they sell and a few other hardware devices.

The Bad

There is no pricing included in the website so you will need to request a quote to get an idea of how much service will cost you. However, we always recommend getting a written quote up front.

The Bottom Line

  • Three price plans: $17.95, $20.95 and $22.95.
  • Unlimited calling to the US and Canada + 25 international destinations.
  • A little unclear on information about how pricing for additional features are billed.
  • Customer service is accessible, helpful and friendly.
  • BYOD allows the use of your own IP devices as well as softphones for mobile devices and computers.

Overall Thoughts

Though the website lacks some information, it is easy enough to contact a representative to clarify questions. In most cases, it is usually best to speak with someone before signing up for service, especially when the solution will require many users (i.e. extensions).

At around $20 per user for unlimited long distance and local calling, a company that needs a high volume calling solution for connections in the US and Canada could greatly benefit. At this price many other providers only offer a small number of minutes, such as 500 per month.

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