Voiswitch Reviews

Voiswitch

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Voiswitch Review by WhichVoIP

The Company

Voiswitch, based in Toronto, Ontario, is a leading provider of hosted VoIP phone services and high-speed Internet services. They deliver end-to-end solutions to all sizes of Canadian businesses, from small to enterprise. They also offer SIP trunks and Call Center solutions, although the main focus of this review will be their Cloud PBX phone services.

The Good

Voiswitch offer three (3) different standard hosted VoIP plans which are titled "Business", "Corporate", and "Enterprise". The pricing for each plan is based on a per user per month basis like most other providers. Some providers offer tiered pricing based on the number of users, meaning reduced pricing as the number of users increase, but there is no note of that on their website.

The lower end plan is the Business plan which is $19.99 per user per month. There are no setup fees and it includes unlimited Canada calling, music on hold, auto attendant, call parking and 24/7/365 technical support. There is no mention of other features but we assume that basic call handling features and voicemail are most likley included also.

The mid plan is the Corporate plan which is $24.99 per user per month. This plan includes no setup fees, unlimited North America calling, music on hold, auto attendant, call parking and 24/7/365 technical support. So the main difference between the Business plan and the Corporate plan, based on this information, is that the Corporate plan includes unlimited calling to both Canada and USA.

The high end plan is the Enterprise plan which is $39.99 per user per month. This plan includes unlimited North America calling, auto attendant prompts, unlimited fax, a toll free number with 500 minutes included, free IP phone rental, as well as the 24/7/365 technical support. Again we are assuming this plan also includes other "standard" VoIP service features such as voicemail and call handling.

Voiswitch also offer three (3) Cloud Call Center plans that use the same plan names. The Business plan is $24.99 per user per month and includes unlimited Canada calling, conference bridge, voicemail to email, agent queues, call recording, and 24/7/365 technical support. The Corporate plan is $34.99 per user per month and includes all the features of the Business plan except it offers unlimited North America calling. The Enterprise plan includes everything from the Corportae plan plus IP phone rental, 1 phone number, a toll free number and 500 calling minutes, and IVR prompts recording.

They have two SIP trunking plans, a Metered plan starting from $8 per month, and the Unlimited Canada plan at $19.99 per month.

As mentioned above Voiswitch offer high-speed Internet service plans that range between $67 per month to $70 per month. There are four (4) plans, offering download/upload speeds of 10Mbps/1Mbps, 16Mbps/7Mbps, 25Mbps/10Mbps, and 50Mbps/10Mbps respectively. All plans include unlimited bandwidth.

There is a good selection of Grandstream IP based phones that they offer for sale, including desk phones, conference phones, cordless phones, video phones, expansion modules, and Analog Telephone Adapters (ATAs), as well as some other hardware options such as routers, paging solutions, and IP door phones. You can filter on price if you are looking at a specific budget.

The Bad

There is limited information related to service features so if you have specific requirements we recommend contacting them directly before short listing them.

The website overall feels lacking in information. The Support section includes a FAQ page which only has one question and answer, which kind of sums up the website overall.

There is a VoIP rates page which does not seem to work after trying on multiple browsers. If you need International calling then please check with them up front for rates.

There are no Terms of Service posted on the website, which typically includes a Fair Use Policy, sometimes referred to as an Acceptable Use Policy. This policy typically covers any clauses on the unlimited calling statements.

The Bottom Line

  • Hosted VoIP service plans for $19.99, $24.99, and $39.99 per user per month.
  • Cloud Call Center plans for $24.99. $34.99, and $44.99 per user per month.
  • SIP trunking plans available, starting from $8 per month for Metered plan and $19.99 per month for Unlimited Canada plan.
  • Business Internet plans available between $67 and $70 per month, with different down/up speeds, and unlimited bandwidth.
  • Various Grandstream IP phones available for purchase.

Overall Thoughts

Voiswitch focus on providing VoIP phone services and high-speed Internet solutions to businesses across Canada. They offer standard busness phone service plans as well as specialized plans with specific features targeted at call centers.

Overall their website feels like they leave you with a few too many questions so you will need to contact them to get peace of mind before deciding if they might be the right provider for your business.

If you have used their service please consider leaving your review for others to read.

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