Intermedia Reviews



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Intermedia Review by WhichVoIP

Intermedia serves the SMB market with its cloud based Unified Communications, file sharing and email service. It has its headquarters in California and currently supports over 110,000 business customers and 6,500 partners.

The Good

Intermedia's Unite plan consists of a complete Unified Communications system which includes its cloud hosted PBX phone system, video conferencing and chat, screen sharing and file management. Email hosting is also offered with Office365 Apps along with full HIPAA, FINRA and GDPR compliance.

The Unite plan ($30.99/month/user), although primarily aimed at Small and Medium sized Businesses (SMBs), integrates 90+ Enterprise grade features many of which are accessible though an on-line portal. The Unite Pro plan ($40.99/month/user) increases the video conferencing maximum number of attendees from 4 to 30 and file sharing limits from 2GB per user to 100GB.

Desktop and Mobile Apps can be used for presence and group chat in addition to individual messages all of which are synchronized across all devices. The desktop App has additional capabilities for video chats, file and screen sharing.

If you already own a PBX, Intermedia also offers SIP trunking plans so you can take advantage of their wholesale rates for external phone calls.

Intermedia offer a Service Level Agreement (SLA) guaranteeing that your phone service will be up for 99.999% of the time (that's less than 6 minutes per year of downtime!). This is measured on a per calendar month. Failure to hit this number results in a monetary penalty paid to the user. Having this agreement is somewhat unique with VoIP providers and indicates the confidence they have in their service.

Customer support is available 24 hours a day, 7 days a week. You can also open and view support tickets and access live chat through their website. Various tutorials are also available through their website under their knowledgebase section.

The Bad

Although many features are offered at no cost there are a couple of features you may want that require additional monthly fees. For example toll free numbers, fax and email accounts all cost more but this is true for most providers.

Intermedia offers a rather limited number of Polycom and Yealink phones for their system and no pricing is provided unfortunately. If you have existing phones from a different manufacturer we highly recommend you verify whether they are compatible with Intermedia's BYOP (Bring Your Own Phone) service.

The Unite plans offer unlimited calls and messages but this is based on a fair use policy which is essentially average usage across all of their business customers. It also prohibits excessive calling due to auto dialling, message blasting and certain telemarketing activities.

The Bottom Line

  • Unite Plan: This plan is $30.99 per user per month, plus applicable taxes/regulatory fees, and includes unlimited calling in the USA.
  • Unite Plus Plan: The Unite Plus plan is $40.99 per user per month, plus applicable taxes/regulatory fees. It expands on the Unite plan and adds up to 30 video web attendees and 100GB of file sharing per user.
  • Exchange Email: Email accounts start at $7.49/user/month. Additional costs for higher limits on archiving and backup.

Overall Thoughts

Intermedia offer a competitive Unified Communications suite to meet the communication needs of most businesses. By providing a Service Level Agreement (SLA) for 99.999% uptime and offering 24/7 support, it shows Intermedia has confidence in the reliability of its service.

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