Reviewers Comments:

I am a business owner in California who made the mistake of signing a contract with C-Beyond in March 2010. It was one of the worst mistakes I have ever made as a business owner, and I am still paying the price for it. The largest of many problems was that their T1 routers misread every phone number dialed out by our (new) PBX, resulting in a 100% loss of outgoing calls. C-Beyond informed me that the problem was with my phone equipment and not their routers. After spending $800 on phone testing and tech support, it was determined that the problems were, in fact, with C-Beyond's routers. However, C-Beyond was unwilling/unable to do anything about it. Simply put, my existing equipment was incompatible with C-Beyond's, and could not be made to work at all. This all should have been determined at the time of sale, but the eager young sales representative was too busy salivating over the contract to do a proper site survey. I spent a full month without use of my phone system, which nearly crippled my business, until I could switch back to AT&T. C-Beyond is completely unresponsive to any and all requests for support once they realize you are not happy with them. They are still trying to bill me $1,500 for services they completely failed to provide. Do yourself a favor and STAY AWAY from this business. I wish I had.

Reviewers Comments:

My voicemail has not worked properly for 5 days since first reporting it to technical services dept. I was told not to keep too many messages as it's capacity gets full it can lock up. The 3rd service request was supposedly elevated to the engineering department 5 days ago. You decide.

Reviewers Comments:

I have had Cbeyond for about a year now in Los Angeles. It has tremendously impacted the efficiency of my business. Upgrading to a T-1 from DSL was the best communications decision I have ever made for my business. DSL had been shaky and unreliable in the past, but the T-1 has been a godsend for keeping the connection constant. The speed is not where I thought it would be, but for the reliability it offers it is tough to complain. The sales force was professional and knowledgeable and a pleasure to deal with even though they were quite pushy. Be sure to negotiate a good deal, but definitely worth the switch.

Reviewers Comments:

I've had Cbeyond service for almost a year now. I would recommend the service to any other small business. I have that standard package with 6 lines and utilize most of the applications offered. I probably could find a similar service for cheaper but wouldn't want to sacrifice the great service.

Reviewers Comments:

When I signed up for Cbeyond I was very clear that I would not sign an agreement with an penalties for early cancellation; they agree and provided an addendum. Now they want 9170 dollars to just provide forwarding the number to another location or a message that says the number is disconnected and calls are being taken by ....