Broadvox Reviews and Ratings

Provider Average Rating Resources
Broadvox (1.9)
8 Reviews
Write a review
Get Free Quotes

Get FREE business VoIP pricing in minutes!

Reduce your phone bill by up to 60%:

Use the below tabs to navigate to reviews, Q&A, and useful tools.

Take me straight to the 8 User submitted reviews >>

WhichVoIP.com Broadvox Review

Starting off, Broadvox originated as a provider of wholesale services to telecom Local Exchange Carriers (LECs) and other communication providers in 2001. Today, it provides infrastructure to businesses to leverage VoIP technologies, for example Google, who use their services for Google Voice. The company focuses primarily on providing services to Value Added Resellers (VARs) who heavily rely on SIP trunking features of the platform for call origination and termination. However, solutions can be designed for businesses of any size, and at a competitive rate.

The Good

As one of the largest VoIP providers, Broadvox spans over 80 markets in North America with an impressive 8,300 rate centers. The company mostly serves larger enterprises and VARs but are adaptable for SMB solutions as well. Their systems are highly redundant in nature, exist in privately owned facilities and comply with virtually every known communication protocol in existence today.

For a VAR, the MPLS design of the company infrastructure is one of the most valuable in the industry, as this makes application development and deployment easier than most other solutions. As middleware programming skills are tougher to come by these days (and pricey) this means it is easier and less expensive for developers to prototype and deploy an application. Protocols and codecs for VoIP  (e.g. G.711, H.323 and many more) are implemented by Broadvox for developers to easily integrate with the platform.

Broadvox also includes various other technologies for functionality with other networks. As an established CLEC in various regions, services like CNAM, which helps with caller ID functionality, and LRN services for phone routing, which improves the connection times of calls, are just a few of the services offered by Broadvox. Many other service providers either do not have this capability or rely on third party providers.

The company creates custom Service Level Agreements (SLAs) for every client and promises to "bend over backwards" to accommodate clientele. Pricing is also flexible, so customers knowledgeable with competitor models have found that Broadvox will offer lower prices and with less hassle.

The Bad

For the average consumer, its website can be a little intimidating. Those of a non-technical background can be daunted by the heavy use of industry specific language and thick usage of telecom acronyms. To be fair, the site is refined without laboriously explaining the depth of features included in their platform. However, this is a double-edged sword as the company appears to target customers with a larger budget though proclaiming to cater to business of all sizes.

Customer service for many appears to be hit or miss. A large majority of customers have expressed difficulty in contacting customer service or technical support, which can be disastrous if an outage occurs and calling is the primary method for revenue generation.

In select markets, Broadvox does offer residential service. Many say that it is a little lackluster as again, the company is most concerned with serving larger clients. This implies that business customers (especially the larger clients) are given priority, making smaller customers feel insignificant.

The Bottom Line

  • Power VoIP platform features practically every industry standard communication technology.
  • Flexible pricing for all customers - residential service is $9.95 to $19.95 per month after a $39.95 setup fee.
  • Heavy redundancy meaning few cases of outages.
  • Customer service can be difficult to reach for certain clientele.
  • Highly commended mobile app featuring SMS, presence awareness and video calling.

Overall Thoughts

Though the company has complaints easily found across the web, Broadvox is considered by many to be one of the best companies in the telecommunications market. Its powerful platform is ideal for developers and VARs who require an adaptive platform to run custom communication applications. The ability to interface with a variety of technologies makes the service easy to use.

As a service provider, Broadvox offers solutions for VoIP telephony with most of the common features you would expect, but it does not market these services as well as other providers.

  • SHARE THIS:

Author: Andrew


Broadvox Overview

The user reviews for Broadvox have not been good over the years but to be fair, there is not a large sample size of reviews. Most of the negative responses seem to be related to customer service. We always recommend that you take time to research all aspects of a provider's offering.

All User Reviews

Summary
Total Number 8 5 Stars 0
Thumbs Up 1 4 Stars 1
Thumbs Down 7 3 Stars 0
Average Rating 1.9 2 Stars 5
More Providers 1 Star 2

Broadvox reviews are listed in chronological order.

Don't. Just don't.

Overall rating (1.6)

#8 : : APR 18th, 2014

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

I've stayed with them for almost 3 years and am wondering why. Continuous dropouts (I've been working with my ISP and firewall vendor... the issue is Broadvox). Switched data switches yesterday to try to resolve issue which worked for 4 hours. Then could not receive inbound calls. Called tech support at 3:00 and never received a call back (gave cell phone). Switched datacenter back to Dallas so phones working but dropouts again. Numerous complete system outages. Horrid tech support. Horrid sound quality. Just don't.

Comment on this review >>

Horrendus service and quality

Overall rating (1)

#7 : : MAR 5th, 2013

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

We were so glad to end our relatioinship with Broadvox. Their network was constantly down costing us valuable time without internet and telephones. Pretty awful when our work product is stored on offsite servers. The phone were always wierd with odd noices and poor audio quality. From beginning to end their service was consistently deplorable.

Comment on this review >>

Horrible Stay away

Overall rating (2.2)

#6 : : NOV 8th, 2012

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Worst customer service away. Like someone else below, we have had our IP address attacked numerous times despite fire walling to the hilt. Stay away.

Comment on this review >>

Worst than Government Customer Service

Overall rating (1.6)

#5 : : AUG 8th, 2012

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

The customer service is worse than dealing with the government. For 2 weeks back in March 2012, all calls to customer service when straight to voice mail which were never returned. (Found out they were having server problems, and this is a VOIP phone company.) The reasons for my call was to port a new number onto our service. I finally got hold of someone and got the documentation submitted that they wanted. A month passes.....nothing... I finally get hold of them again...oh, you need to submit this other document...more time passes... Hello, what's going on? Found out I didn't fill out the LOA correctly. Resubmitted and more time passes...nothing... Hello, what's going on? Found out the LOA still isn't right, even though I filled it out how they told me. Resubmitted and more time passes...nothing... Called and found out they "never received" the last corrected LOA even though I have a confirmation email that they did get it. I resent it to them and got a response back that it's still not filled out correctly....What the H*LL. I've now submitted the LOA again and it's been 5 months trying to port in a number and still no number has been ported. I'm looking for a new VOIP provider. I'm sick of Broadvox.

Comment on this review >>

Broadvox Review

Overall rating (1.8)

#4 : : FEB 22nd, 2012

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Broadvox Communications may be the worst customer service ever. I don't know if I can put up with their lack of network security any more. We've had our network scrubbed and scrutinized and we have no unauthorized access. Yet somehow, no matter how often we change our password, a softphone somewhere on their network is using our IP address to spoof calls to international numbers. I'm not paying for it, and if you keep shutting down my phones without permission, I will go to every VOIP review site that exists and tell this story. FIX YOUR NETWORK!!!

Comment on this review >>

Broadvox Review

Overall rating (1.8)

#3 : : OCT 3rd, 2011

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Avoid business at all costs with these folks, terrible customer service.

Comment on this review >>

Broadvox Review

Overall rating (1)

#2 : : SEP 21st, 2011

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

Very bad provider I would stay way if considering

Comment on this review >>

Broadvox Review

Overall rating (4.2)

#1 : : JUN 7th, 2010

Recommended:
  • AVERAGE:
  • Average rating
  • Support:
  • Customer service rating
  • Value:
  • Value rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating

reliable and consistent.

VISITOR/PROVIDER FEEDBACK:

Comment by Jim on 8/14/2013 : Nice post, from an obvious Broadvox employee.

Comment on this review >>

  • SHARE THIS:

 


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 8 5 Stars 0
Thumbs Up 1 4 Stars 1
Thumbs Down 7 3 Stars 0
Average Rating 1.9 2 Stars 5
More Providers 1 Star 2
Write a review
Get Free Quotes

3 Top Providers

Provider* $/mo Details
from
$19.99
(4.5)
from
$19.99
(4.5)
from
$8.95 5 user min
(4.9)
  • SHARE: