Business Focused VoIP Articles

This section of the WhichVoIP articles index contains guides and whitepapers that are specifically focused on VoIP service for businesses. It covers the benefits that VoIP has to offer businesses of all sizes.

For articles on residential, mobile and broadband solutions or for more in depth whitepapers use the links below:

Business Articles (Newest first)

VoIP Public Address (PA) System
In this guide we show you how to use VoIP for a Public Address (PA) system using the Snom PA1 device. See how to set this up at your business and how to configure the Snom PA1 to work in your phone system.
Busy Lamp Field (BLF) - your new BFF
The Busy Lamp Field (BLF) is a very powerful feature. Many businesses are not aware of it, yet most VoIP providers and phone manufacturers offer it as a feature. Read our guide to BLF, learn what it means and also some of the most common ways it can be used to enhance your productivity at work. Soon BLF may become your new business BFF.
Transfer Call Options for Business Phone Service
The ability to transfer calls both internally and externally is important to the success of any business. In this article we look at the multitude of ways you can transfer calls, from blind and attended transfers to call parking. Some general tips are provided along with some additional features to ask your provider about.
5 Tips in Setting up VoIP for your Business
Before you pick a VoIP provider you should be following the 5 tips in this guide to prepare yourself for VoIP. Without following these steps you may be risking the quality and uptime of your business phone service.
VoIP Modem and Router Compatibility Guide
In order to ensure reliable VoIP calls, it is vital that you choose the right hardware and software for your modem, router and firewall. Firewall settings and factors such as SIP ALG can severely affect your communication path. In this comprehensive guide, consisting of over 270 modems and routers, we highlight compatibility issues and, where applicable, suggest potential solutions.
Yealink vs Polycom vs Cisco Phone Comparison
A big part of selecting a new phone service for your business is deciding which phones you want to use with the service. Yealink, Polycom and Cisco are among the most popular vendors offering a wide range of models that vary in price, features and functionality. This comparison will help you quickly determine which phone models are the best choice for your business.
SIP Port Numbers used by Providers
VoIP based calls normally work just fine but occasionally problems may arise due to your network configuration. When this happens you need to know the SIP ports used by your provider so you can configure your router accordingly. In this guide we highlight the ports used by the major residential and business service providers.
Enterprise Voice Communication Solutions
Upgrading an existing Enterprise voice communication system requires a great deal of thought, including what solution to choose. Read this article to learn why enterprise VoIP has become the best choice plus compare the top 5 service providers.
10 Best Online Tech Support Services
Every business or consumer needs some technical help all to often. Subscribing to an online tech support service is an excellent way to get access to expert help and support, at a reasonable price. This guide looks at some of the best tech support providers currently offering services to homes and businesses.
Best Hosted VoIP PBX Service Providers of 2017
Find out who the best providers are in 2017. Detailed information on what a PBX is and why a business should select a hosted solution.
10 Best Customer Support Software Solutions
While finding new customers is never easy, keeping your existing customers happy can often be just as hard. Using the right customer support software can make a huge difference in how your company interfaces with your customer base. Check out these 10 popular services that will help streamline your support processes and ultimately make your customers happier.
Mitel vs ShoreTel: Comparing UC Solutions and Phones
Mitel and ShoreTel are two well known and popular providers of unified communications solutions. If your business is trying to decide between these two options then this article will help you make that decision, or motivate you to select another company entirely.
10 Voicemail Greeting Tips you need to know
Is recording a voicemail greeting an annoying afterthought when you get a new phone? Do you quickly record a message and then set it and forget it? If so, this could be hurting your business without you even realizing it. Follow these 10 tips and start impressing your callers.
15 VoIP Questions to ask a Provider
Choosing a new phone provider is a tough task. It is easy to simply base the decision on price but if you do, you could be making a huge mistake and jeopardizing your business. In this article we list our top 15 questions to ask a VoIP provider. If you follow this you can have confidence that you are choosing the right company for your telephony needs.
Insurance Agents Phone System Requirements
An insurance agency must take advantage of technological advancements to stay successful. Moving to a VoIP phone system that has CRM integration, mobility and the ability to train agents can be a huge differentiator. Learn about the type of phone system and key requirements you should be demanding for your agency.
CRM Software Guide for Small Businesses
Much like Unified Communications, CRM software is quickly becoming a unified solution for every tool that facilitates some level of interaction with customers. With so many different CRM systems now available with widely varying feature sets, this guide takes a look at what the best options are for a small business, and what to look out for.
Top 5 Phone System Features for Real Estate Agents
Choosing a phone system is an important decision for realtors and can help the overall success of the agency. In this article we pick our top 5 phone system features for real estate agents and provide examples on why each feature can bring value.
10 Best Network Monitoring Software Tools for 2017
A highly functional network is critical to the effective operations of almost every business. CRM, ERP, VoIP, video, conferencing, accounts and payment processing are just a very small sample of some of the many applications that are now dependent on the network. If you want everything to continue to run smoothly then you need to take advantage of network monitoring software.
How to Setup your Router for VoIP
VoIP usually works great at your business or at home. If things do go wrong, you may need to look under the hood of your router. Learn about all of the router settings that affect VoIP such as QoS, port forwarding, SIP ALG and much more.
Top 10 Best Routers for VoIP in 2018
A significant percentage of supposedly VoIP related issues actually turn out to be problems with an Internet connection. A router is your gateway to the Internet so choosing the best router is just as important as ensuring that it is configured correctly. This guide looks at some of the best routers available for both home and small business use with VoIP.
RingCentral Competitors
RingCentral currently states that it has over 300,000 customers and is growing fast. It is clearly a popular choice for business phone service, but in a crowded marketplace, it is definitely worth checking out some RingCentral competitors before deciding which service is best for your business.
Local Phone Numbers for Business
Every business should have a local phone number to establish a local presence and make it easy for customers to contact employees. There are now many different options to choose from when looking for a new number, and you also need to decide how many you want, and in what area codes you need them. This article takes a detailed look at some of these options in addition to explaining why a local number is often a better choice than a toll free number.
Business Call Forwarding with Find Me Follow Me
The find me follow me feature is a key part of a virtual phone number service and can be a fantastic option to consider for businesses looking to keep costs down, while ensuring employees are easily reachable.
How to get a Phone Line for your Business
Millions of businesses are started each year in the United States and Canada. Starting a business presents many challenges to the founders but in almost every case, it is critical to get a business phone line and a dedicated business phone number as early as possible. As expenses are typically tight, it is important to choose the right solution from the get go, while thinking ahead to what your business will need in the near future.
Best Softphone Options For Business
A softphone strategy for your business can offer many benefits, particularly for virtual businesses and workers on the move. Learn more about what a softphone is, what you need to implement them and some popular choices in the market today.
Direct Inward Dialing (DID) and Virtual Numbers
Choosing a phone number is often an afterthought made by consumers after spending a fair amount of time choosing a phone provider or selecting a cellular device. Much more thought and understanding is required when it comes to business phone numbers as making the right decisions can benefit both cost and productivity. Choosing the right quantity of DIDs in the best format can be one of these important decisions. What area codes to use, whether to leverage virtual numbers and where to utilize toll free numbers are just some of these important considerations.
Skype for Business
Skype for business is the name that Microsoft is now using for what was formerly its Lync software product. This solution offers a wealth of unified communications functionality and integrations for businesses of all sizes, but is it a threat to traditional over the top business VoIP services.
Nextiva vFax Review
Fax can be problematic over VoIP, due to wide timing specifications across machines and problems converting fax tones through standard VoIP codecs. For this reason, many providers have opted to offer an eFax, or Virtual Fax service instead. In this review, we take a closer look at the Nextiva vFax service.
Ringcentral Versus Vonage Business Comparison
Ringcentral and Vonage Business are both highly recognized and well established in the hosted VoIP market for small to medium sized businesses. This article provides a detailed comparison of their offerings to help you decide which might be best for your business.
VoIP Fraud Prevention and Security
VoIP fraud can be a real problem for businesses, and indeed residential customers. Recently there has been some high profile attacks on business phone systems. In this article we will detail some attacks that cost businesses thousands of dollars. We will also highlight some of the common threats and list security recommendations to reduce the chances of your business becoming a victim.
eVoice Versus Grasshopper Virtual Phone Service Comparison
eVoice and Grasshopper virtual phone number services are becoming a popular alternative to traditional business VoIP solutions. This article takes an in depth look at how the two compare and helps you decide if either solution is a good choice for your business.
VoIP for Schools
Learn about the benefits of moving your school to VoIP technology and what you need to know before making the transition.
Top 10 VoIP Features to Increase Productivity
In this article we will highlight our top 10 VoIP features that can enhance the overall productivity of your business.
Top 10 Cloud Services for Small Businesses
Learn about some of the cloud based services that can help ramp up your business quickly and efficiently. From finance tools, email hosting and CRMs to email hosting and VoIP, there's sure to be something for all businesses in this guide.
How to Disable SIP ALG on Popular Routers
IF you are having problems getting your VoIP service to work properly then you may be running into issues that can be fixed by disabling SIP ALG. This article provides an overview of what SIP ALG is, why it can be bad for VoIP and how to resolve issues with different routers.
GoToMeeting Versus WebEx Conferencing Solutions
GoToMeeting by Citrix and WebEx by Cisco are the two heavyweights in the Web Conferencing solutions market. Read this article to learn more about each solution and to see how they compare with each other.
Call Center Software Benefits and Providers
Call Center Software is fast becoming a critical tool that helps businesses of any size streamline customer service activities. This software is becoming cheaper and easier to use as many providers now offer a cloud based service that can quickly have a solution up and running. This article goes into detail on what call center software is, what the benefits and key features are, and lists some of the top providers.
Call Recording Services for Modern Business Phone Systems
Amongst the call management features there is one that has been quietly growing in use across businesses. Call recording provides many benefits and is not just for training purposes. Learn more and compare five provider offerings.
Microsoft Lync Hosted Providers Comparison
Often to the surprise of many there is the option to get Microsoft Lync via a 3rd party hosted provider for your business communication needs. Why would you consider this solution? Read this article to find out why and to see a comparison of provider packages and pricing.
How to Turn any Phone into a Business Phone System
There are lots of options for businesses to choose from for business phone service. Did you know that you can effectively turn any phone into a business phone system with a virtual phone number service?
What Everybody Ought to Know About Android for Business
There are now more Android based smartphones in the marketplace than any other. Businesses are also realizing the benefits of Android smartphones. In this article we look at the Android benefits such as security and productivity enhancing features.
How to Choose the Right Microsoft Lync Solution for Your Business
Following on from our introductary article on the Microsoft Lync VoIP solution this article addresses the differences between the two available solutions, Lync Server (On-premise) and Lync Online (Hosted). Understanding the differences is key in making the right choice for your business.
The Promise of Microsoft Lync and Unified Communications
If you are in the market for a business VoIP service then one option that has emerged is Microsoft Lync. This article provides a detailed overview of what Microsoft Lync is and how it could benefit your business.
VoIP Call Quality
VoIP call quality is as much a function of the codec found at the heart of every VoIP system as it is to the quality of your internet connection. The CODEC compresses and decompresses your voice in order to save bandwidth. This article describes the various codec's providers implement, how good they are and how configurable they are by the user.
Toll Free Numbers and Service Providers
Toll Free Numbers are a popular option for many businesses from small to large. It helps your business portray a professional image and one that shows you care about your customers. This article provides everything you need to know about Toll Free Numbers and details some provider options.
New Office Technical Considerations
If you are looking for a new office for your business, it is critical to consider a number of technical aspects when making this important decision. In this article we perform a deep dive into some of the technical and IT related issues that you need to be aware of, and offer a free checklist that you can use during an office walk through.
Fax over IP (FoIP) - What are your Options
The fax machine is still important to businesses even after almost 50 years since its invention. However the move to Internet based technologies such as VoIP has caused some relaibility issues for faxing. Learn about your options, how to save money and some troubleshooting tips to ensure reliable faxing over IP networks.
VoIP for Law Firms - Questions to Ask
Information and questionnaire specifically focused on evaluating phone service options for law firms. Although VoIP is normally the best choice, it is worth considering all the options.
Auto-Attendant Feature
Detailed look at the automated attendant feature. What it is, how it works, what the benefits are and how to set it up.
Flowroute Provisioning with a Cisco SPA 303
Flowroute is a wholesale VoIP provider of inbound and outbound minutes. In this article we kick the tires of its trunking service and provision a Cisco SPA 303 IP phone to connect to the Flowroute SIP servers.
Compare Business Phone Solutions (Infographic)
Businesses have a number of phone solutions to choose from these days from a landline service through to a full featured PBX. See all of the options available to your business with our infographic and view the pros and cons of each option.
VoIP Protocols
There are many protocols used for VoIP. Read our summaries of the main protocols you may comes across when researching VoIP.
VoIP Features Guide for Businesses
VoIP delivers a vast amount of features, particularly for business phone service. This guide explains some of the basic and advanced features you can take advantage of.
Business Frequently Asked Questions (FAQ)
Businesses tend to have a lot of questions on VoIP. In this FAQ we detail the most common questions that arrive in our inbox.
Vonage Business Desktop
Boost the productivity of your business by taking advantage of all the plugins that often are included with a VoIP service. In this article we take a look at the Vonage Business desktop - a set of features that integrate your phone system with your computers.
Nextiva compared with Vonage Business
Nextiva and Vonage Business are well known and established providers serving businesses throughout the USA. This article compares these two providers, includes a comprehensive list of features that each provider supports, and also a comparison of user feedback received at WhichVoIP for each.
RingCentral vs 8x8 VoIP Comparison
Another in our series of provider comparisons highlights Ringcentral versus 8x8 services. A full comparison of each services features followed by a comparison of real life user ratings for each service.
Online Fax Comparison and Reviews
With the growth of the Internet the days of the old fax machine are numbered. This article will educate you on Online Faxing and compare some popular fax providers. We also highlight some actual customer reviews for these providers.
Audio, Web and Video Conferencing
As business budgets tighten and with technology advancements the days of travelling for face to face meetings has reduced. Internet and VoIP technologies have opened up a new way of meeting, through online Conferencing. Learn more with this article, including history, the associated benefits and typical features, our guide to provider selection and some popular providers in the market today.
What is Unified Communications?
Learn about Unified Communications, what it actually is, explore some history of its beginnings and where it is now and what the future holds. You will also find 5 popular hosted UC providers profiled.
VoIP Requirements List
If you have been reading our articles you likely are already sold on VoIP and the benefits is can deliver to your business. However there are some requirements and some questions you need to resolve before jumping in. This guide runs through these items.

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