Business Focused VoIP Articles

This section of the WhichVoIP articles index contains guides and whitepapers that are specifically focused on VoIP service for businesses. It covers the benefits that VoIP has to offer businesses of all sizes.

For articles on residential, mobile and broadband solutions or for more in depth whitepapers use the links below:

Business Articles (Newest first)

Local Phone Numbers for Business
Every business should have a local phone number to establish a local presence and make it easy for customers to contact employees. There are now many different options to choose from when looking for a new number, and you also need to decide how many you want, and in what area codes you need them. This article takes a detailed look at some of these options in addition to explaining why a local number is often a better choice than a toll free number.
Business Call Forwarding with Find Me Follow Me
The find me follow me feature is a key part of a virtual phone number service and can be a fantastic option to consider for businesses looking to keep costs down, while ensuring employees are easily reachable.
How to get a Phone Line for your Business
Millions of businesses are started each year in the United States and Canada. Starting a business presents many challenges to the founders but in almost every case, it is critical to get a business phone line and a dedicated business phone number as early as possible. As expenses are typically tight, it is important to choose the right solution from the get go, while thinking ahead to what your business will need in the near future.
Best Softphone Options For Business
A softphone strategy for your business can offer many benefits, particularly for virtual businesses and workers on the move. Learn more about what a softphone is, what you need to implement them and some popular choices in the market today.
SIP Test Tools for Packet Loss, Line Quality & Load Testing
This article highlights some useful tools to perform packet loss, line quality and traffic load generation testing. It also provides a useful guide to generate traffic to test out a PBX phone system. Finally we show you how to use server metrics to determine CPU and RAM utilization during traffic loads.
Direct Inward Dialing (DID) and Virtual Numbers
Choosing a phone number is often an afterthought made by consumers after spending a fair amount of time choosing a phone provider or selecting a cellular device. Much more thought and understanding is required when it comes to business phone numbers as making the right decisions can benefit both cost and productivity. Choosing the right quantity of DIDs in the best format can be one of these important decisions. What area codes to use, whether to leverage virtual numbers and where to utilize toll free numbers are just some of these important considerations.
Skype for Business
Skype for business is the name that Microsoft is now using for what was formerly its Lync software product. This solution offers a wealth of unified communications functionality and integrations for businesses of all sizes, but is it a threat to traditional over the top business VoIP services.
Nextiva vFax Review
Fax can be problematic over VoIP, due to wide timing specifications across machines and problems converting fax tones through standard VoIP codecs. For this reason, many providers have opted to offer an eFax, or Virtual Fax service instead. In this review, we take a closer look at the Nextiva vFax service.
What is a Session Border Controller (SBC)
A Session Border Controller (SBC) is often a critical and necessary part of both a corporations and a service providers network. These devices are similar to firewalls in that they are security appliances that control access to networks. There are important differences though that make an SBC especially helpful in a VoIP network. This deep dive takes a look what an SBC is, why you might need one and what some of the popular devices are.
Ringcentral Versus Vonage Business Comparison
Ringcentral and Vonage Business are both highly recognized and well established in the hosted VoIP market for small to medium sized businesses. This article provides a detailed comparison of their offerings to help you decide which might be best for your business.
VoIP Fraud Prevention and Security
VoIP fraud can be a real problem for businesses, and indeed residential customers. Recently there has been some high profile attacks on business phone systems. In this article we will detail some attacks that cost businesses thousands of dollars. We will also highlight some of the common threats and list security recommendations to reduce the chances of your business becoming a victim.
eVoice Versus Grasshopper Virtual Phone Service Comparison
eVoice and Grasshopper virtual phone number services are becoming a popular alternative to traditional business VoIP solutions. This article takes an in depth look at how the two compare and helps you decide if either solution is a good choice for your business.
FreeSWITCH versus Asterisk
FreeSWITCH and Asterisk are two of the most popular open source PBX switches available today. In this article, we compare these two switches and point out where each system excels. In addition, we highlight some of the most popular PBXs in the market and which of these two switches they base themselves on.
How to Configure SipXcom as a Cloud-based Phone System
SipXcom is the new project name for SipXecs, a Freeswitch based PBX platform. This article takes you through the installation and configuration steps to create your own cloud-based phone system that can be used for any size business.
IP PBX Phone Systems and Providers
Gone are the days of businesses setting up old antiquated PBX systems. The world is digital and phone service has moved to the Internet age. In this article we look at the benefits of an IP PBX phone system and highlight a few of the more well known open source switches. We also provide links to our deep dive setup guides for each switch.
How to Disable SIP ALG on Popular Routers
IF you are having problems getting your VoIP service to work properly then you may be running into issues that can be fixed by disabling SIP ALG. This article provides an overview of what SIP ALG is, why it can be bad for VoIP and how to resolve issues with different routers.
FusionPBX Tutorial
FusionPBX is a scalable and intuitive platform for handling all of your business telephony needs. Built on top of the powerful FreeSWITCH software, it provides a simple way to control the underlying switch. In this guide, I will present a step-by-step guide on installation and configuration in order to obtaining a working PBX.
SipXecs Freeswitch PBX Guide
SipXecs is a powerful open-source PBX GUI that is built on top of the Freeswitch platform. It is popular but installation can be difficult and confusing. In this sipXecs guide we walk you through the installation steps and perform a basic configuration that enables you to make phone calls.
GoToMeeting Versus WebEx Conferencing Solutions
GoToMeeting by Citrix and WebEx by Cisco are the two heavyweights in the Web Conferencing solutions market. Read this article to learn more about each solution and to see how they compare with each other.
PBX in a Flash Install Guide
PBX in a Flash is a powerful open-source switch with many add-ons that turn it into a developer's dream. However, the installation process can be problematic so we put together this installation guide to remove some of the most common frustrations.
Elastix Setup Guide
The Elastix open-source PBX software has been downloaded over 3 million times, and it is easy to see why. In just a few hours you can have this configured to handle all of your business phone calls. In this guide we show you how to setup this PBX software on a PC and setup extensions for internal and external calls.
Call Center Software Benefits and Providers
Call Center Software is fast becoming a critical tool that helps businesses of any size streamline customer service activities. This software is becoming cheaper and easier to use as many providers now offer a cloud based service that can quickly have a solution up and running. This article goes into detail on what call center software is, what the benefits and key features are, and lists some of the top providers.
FreePBX Setup Tutorial
FreePBX can be the heart of a powerful IP-PBX phone system for your home or business. This tutorial walks you through download, installation, setup and configuration of everything you need to start making phone calls.
Configure a 3CX Software PBX
The 3CX Software PBX is one of the few VoIP switches that can run on Windows operating systems. In this guide we take you through the configuration steps so you can set up your own 3CX business phone system.
How to Setup an Asterisk PBX
You don't have to be a large enterprise to use an on-premise phone system such as an Asterisk PBX. Any sized business can use Asterisk. The savings can be significant, even over a hosted PBX. This guide walks you through the steps to setting up Digium's Asterisk server for your business phone system.
Asterisk for Custom VoIP Systems
Does your business have inside IT networking knowledge or support group? If so then Asterisk may be a great option when considering switching to a VoIP phone system.
SIP Trunking vs PRIs
SIP trunking and PRIs are both ways that many different businesses use to connect their phone systems to the PSTN. Learn more about each and which one may be right for you.
SIP Protocols - Technical Guide
Session Initiation Protocol (SIP) was first introduced in 1999 and runs on the application layer of the OSI model. In this technical guide we review the components and messages of SIP, the various response codes and the differences between SIP1.0 and SIP2.0. We also look at its basic operation, the ports used and link to all of the RFCs.
What is SIP Trunking
SIP trunking allows you to make Voice over IP (VoIP) phone calls using your existing on-premise PBX. Read this article to learn more and to find out why you should consider it.
Call Recording Services for Modern Business Phone Systems
Amongst the call management features there is one that has been quietly growing in use across businesses. Call recording provides many benefits and is not just for training purposes. Learn more and compare five provider offerings.
Microsoft Lync Hosted Providers Comparison
Often to the surprise of many there is the option to get Microsoft Lync via a 3rd party hosted provider for your business communication needs. Why would you consider this solution? Read this article to find out why and to see a comparison of provider packages and pricing.
How to Turn any Phone into a Business Phone System
There are lots of options for businesses to choose from for business phone service. Did you know that you can effectively turn any phone into a business phone system with a virtual phone number service?
What Everybody Ought to Know About Android for Business
There are now more Android based smartphones in the marketplace than any other. Businesses are also realizing the benefits of Android smartphones. In this article we look at the Android benefits such as security and productivity enhancing features.
How to Choose the Right Microsoft Lync Solution for Your Business
Following on from our introductary article on the Microsoft Lync VoIP solution this article addresses the differences between the two available solutions, Lync Server (On-premise) and Lync Online (Hosted). Understanding the differences is key in making the right choice for your business.
The Promise of Microsoft Lync and Unified Communications
If you are in the market for a business VoIP service then one option that has emerged is Microsoft Lync. This article provides a detailed overview of what Microsoft Lync is and how it could benefit your business.
VoIP Call Quality
VoIP call quality is as much a function of the codec found at the heart of every VoIP system as it is to the quality of your internet connection. The CODEC compresses and decompresses your voice in order to save bandwidth. This article describes the various codec's providers implement, how good they are and how configurable they are by the user.
Toll Free Numbers and Service Providers
Toll Free Numbers are a popular option for many businesses from small to large. It helps your business portray a professional image and one that shows you care about your customers. This article provides everything you need to know about Toll Free Numbers and details some provider options.
New Office Technical Considerations
If you are looking for a new office for your business, it is critical to consider a number of technical aspects when making this important decision. In this article we perform a deep dive into some of the technical and IT related issues that you need to be aware of, and offer a free checklist that you can use during an office walk through.
Fax over IP (FoIP) - What are your Options
The fax machine is still important to businesses even after almost 50 years since its invention. However the move to Internet based technologies such as VoIP has caused some relaibility issues for faxing. Learn about your options, how to save money and some troubleshooting tips to ensure reliable faxing over IP networks.
VoIP for Law Firms - Questions to Ask
Information and questionnaire specifically focused on evaluating phone service options for law firms. Although VoIP is normally the best choice, it is worth considering all the options.
Auto-Attendant Feature
Detailed look at the automated attendant feature. What it is, how it works, what the benefits are and how to set it up.
Flowroute Provisioning with a Cisco SPA 303
Flowroute is a wholesale VoIP provider of inbound and outbound minutes. In this article we kick the tires of its trunking service and provision a Cisco SPA 303 IP phone to connect to the Flowroute SIP servers.
Compare Business Phone Solutions (Infographic)
Businesses have a number of phone solutions to choose from these days from a landline service through to a full featured PBX. See all of the options available to your business with our infographic and view the pros and cons of each option.
VoIP Protocols
There are many protocols used for VoIP. Read our summaries of the main protocols you may comes across when researching VoIP.
VoIP Features Guide for Businesses
VoIP delivers a vast amount of features, particularly for business phone service. This guide explains some of the basic and advanced features you can take advantage of.
Business Frequently Asked Questions (FAQ)
Businesses tend to have a lot of questions on VoIP. In this FAQ we detail the most common questions that arrive in our inbox.
Hosted VoIP - the business case for switching
Hosted VoIP has grown rapidly over the last 5 years and there are no signs of it slowing down. The savings are huge and the feature set is such that it will enhance productivity at your place of work. This article dives into the business case for this technology and highlights some examples of the savings you can expect.
Vonage Business Desktop
Boost the productivity of your business by taking advantage of all the plugins that often are included with a VoIP service. In this article we take a look at the Vonage Business desktop - a set of features that integrate your phone system with your computers.
Nextiva compared with Vonage Business
Nextiva and Vonage Business are well known and established providers serving businesses throughout the USA. This article compares these two providers, includes a comprehensive list of features that each provider supports, and also a comparison of user feedback received at WhichVoIP for each.
RingCentral vs 8x8 VoIP Comparison
Another in our series of provider comparisons highlights Ringcentral versus 8x8 services. A full comparison of each services features followed by a comparison of real life user ratings for each service.
Internet Fax Services
With the advent of technology and the growth of the Internet the days of the old fax machine are numbered. This article will educate you on the future of Faxing and introduce some popular service providers and their available low cost plans.
Audio, Web and Video Conferencing
As business budgets tighten and with technology advancements the days of travelling for face to face meetings has reduced. Internet and VoIP technologies have opened up a new way of meeting, through online Conferencing. Learn more with this article, including history, the associated benefits and typical features, our guide to provider selection and some popular providers in the market today.
Wholesale VoIP
The Telecom market is highly lucrative with new players appearing daily it would seem. Wholesale VoIP is a great way for these businesses to jump on the train through a reselling model. Learn about all the types of wholesale service and the advantages of going down this path.
What is Unified Communications?
Learn about Unified Communications, what it actually is, explore some history of its beginnings and where it is now and what the future holds. You will also find 5 popular hosted UC providers profiled.
If your business currently uses an analog based PBX or is considering one read our article on PBX versus VoIP to get a breakdown and comparison on each service so you can make an informed decision.
VoIP Requirements List
If you have been reading our articles you likely are already sold on VoIP and the benefits is can deliver to your business. However there are some requirements and some questions you need to resolve before jumping in. This guide runs through these items.

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