Reviewers Comments:

I just wanted to add that CS is superb! Nobody reading from scripts and they are all English speaking.

Reviewers Comments:

My experience with Voipgo has been a pretty horrible nightmare. At first I was willing to deal with some occasional hassles in return for an extremely competitive rate. It is worth noting however that with this service you will not be able to check voice mail from any location other then your phone with the voipgo service. Initial problems were that the line dropped frequently while I was on the phone and the calls would be cut. The sound quality varies. Sometimes a single 5 minute phone call would get cut 3-4 times. Often I would get up in the morning to find I had no dial tone. Or I would go to make a call and find I had a fast busy signal. I live in a very central neighborhood of Montreal and have a fast trouble free cable internet connection, so the problem is definitely on their end. A few months ago, I would have rated customer service at a medium. They were pretty reasonable to work with despite the fact that getting the phone rehabilitated involved super long "walk throughs" on online chat to make configuration changes. Often however online chat was offline. I would go sometimes several days without phone service. More recently they sent me a new device. They never responded to inquiries about whether I would have to pay for the return shipping of the old device however. I still actually have no idea if my account is going to be reimbursed for that. Today I awoke again to a non-working phone. Last night it sounded like something had happened to my account while I had been away because my voice mail was configured strangely (though last night, the phone had worked.) At 10:40 AM I logged onto online chat and was informed I had a 20 minute wait. Since then my position in the queue has been reset something like 4 times and I have been disconnected at least once. This has happened before, but never has it cost me close to 2 hours. It is currently 12:20 and I am still waiting for a response. In that time I've written 4 emails to emergency and sent 1 through their website. Here is what I find really ignorant about voipgo's approach: If they are having a systems emergency, why not disseminate a message saying as much? Why not give us an ET for fixing the problem? If they are going to leave me on hold for 2 hours, why not say please call back this afternoon? I would like to add also that the rep I worked with 2 weeks ago demanded that I share the entire contents of my computer in order to fix the problem. When I said that I was not interested in that, the person told me that they could then not help. I had to really call them out on their attitude, which the rep admitted "sucked" (unprofessional language doesn't bother me by itself, but the person actually indicated that they were laughing via chat) in order to proceed with configuration changes in the usual way. I think this company really has problems. What you get for $20 plus a month is a phone that may or may not work to varying degrees and hours of waiting for online chat. You also have to deal with some very difficult people who have no trouble cutting you off or resetting the chat. (Several times I was also cut off while working with a rep.) If you actually need a phone and don't like to think too hard about it, definitely DO NOT sign up with them. PS. While I was writing this, I noticed that online chat was re-set twice and now has a new 1300 second wait time. One of those happened while I was staring at the online chat screen. (It is currently 12:35PM.)

Reviewers Comments:

I got VOIPGO because I recently moved cross country and made many calls back home that were costing me a bundle. Now that I have Voipgo those charges are over with. I have to be honest though...I have had two calls that got dropped, but I'm pretty sure it was my internet connection and not the service.

Reviewers Comments:

I started with the monthly plan just to try it out and see how this whole phone over the internet thing worked. I was quite skeptical in the beginning and did not expect much. Lucky for me I gave it a shot... The first two months were great!!! I loved not only the customer service and the price, but the connection is like using any other phone. I really enjoy this company and have recommended them to my entire family.

Reviewers Comments:

Voipgo responds to email requests for customer service as if it was chat during reg hours. I have been on board now for about 4 1/2 months and the quality of service has been much better than I had initially expected. There are, however, some odd occurrences every now & again... but NOT usually serious. Downtime has been about 15mins all together this whole time.

Reviewers Comments:

Hey everyone! I signed up for their monthly and was up and running in no time (brought my own device). Great price for service for their monthly plan. I think I will sign up for the yearly and save even more. Service is really reliable. I even took it to Europe last month when I went for business and it worked great. I was able to call back home and everyone was able to call me for no charge. Definitely would recommend Voipgo! Cheers!

Reviewers Comments:

Kudos to VoIP GO. I would say that they are the better of the growing pack. I'm into IT so I usually try to find out a how VoIP's run their networks, and VoIP Go have by far been the most knowledgeable of them all. I was talking to a sales rep. who wasn't educated in the field and we were able to have a interesting conversation. Try calling EarthLink's SENIOR MANAGEMENT and they wouldn't be able to tell you what servers they run. Maybe I was lucky, but I've talked to others and they all know the stuff. There is a sense of mismanagement though, I spent 30 minutes with him on the phone just talking about network structures, even though he was very knowledgeable I can assume that his managers wouldn't be happy with all the calls he missed while talking with me. In a way its a plus since they are helpful, but I wouldn't wanna be the guy waiting. I ported my number, tisk tisk there was a $25 fee, but I guess it was worth the "investment", it took them 2 weeks so it wasn't too bad. EarthLink took almost 2 months. Generally speaking I am happy with the service and consider this money well spent...or saved - whichever is better.

Reviewers Comments:

overall a score of 91% which is very good if compared to others just wanted to add that this is the only company that charges you the exact price that's listed. I signed up for $17.95 monthly and that's exactly what I'm being charged. I was with Vonage before and the plan was for 24.99 but how my bills always came out to just over 32 buxs and its not like I did any long distance calling.

Reviewers Comments:

A satisfied customer.

Reviewers Comments:

Hello fellow Voip Go-ers. Before I start I want to make clear that I will be comparing Voip Go to Primus (Lingo), Vonage and Bell Canada. Ease of ordering rating: 5/5 - It was about midnight when I decided to try another provider. Their offices were closed but chat was opened and they person answered all my questions promptly and even gave a few suggestions (they were obviously not busy because we got side-tracked and started talking about "hacking" ATA's and DVD's) He or she told me that if I ordered online I would have my account by the morning. So I signed up, website was easy to navigate by the way. I woke up for work at 9:00 and all the information was in my email, with instructions and everything. I was too anxious to wait before i got back from work so I input the credentials into my Linksys and it worked without a problem. Lingo: it took them about 5 days not including the weekend in between. Vonage: same story 4-5 days with a weekend in between. Bell: after credit checks I think it was about 2 weeks. Ease of Set-up: 5/5 - I sort of already covered this. I had my own device so all I needed was the credentials. They did however give you links to their website and even have attachments in the email on how to work the process. Lingo: same story Vonage: had to work a little "magic" but it wasnt too bad either. Bell: they had to bring a technician to make it work. Features: 4/5 - The only reason why I didn't give a 5/5 is because they don't have call transfer. Lingo: I don't even want to mention, half of the settings didn't even work. Vonage: they say 30 feature or something, but when it really comes to it, there's really only that 10 main ones that everyone else has. I just wouldn't consider a "Vonage Forum", or "Unlimited Local Calling" a feature, if the plan is called unlimited local - how would that be considered a feature. Bell: I only had 3 features, didn't even bother paying 6 bux extra per month for call transfer. Sound Quality: 5/5 - Like they say in the FAQ, at best its like a regular phone, at worst its like a cell phone. Lingo: no comment. I'm still fighting my charge back with them. Vonage: for a multimillion dollar company and at that price I'm sure they can do better. Bell: you cant compare with PSTN lines. Reliability: 5/5 - I haven't had any down time yet. I use it as my primary phone now and I have yet to hear no dial tone. Lingo: I wish I heard a dial tone. Vonage: they have their days. Mostly good though. Bell: you cant compare to PSTN, unless paying $60.00 per month is ok. Customer Service: 4/5 - their hours of operations are a little inconvenient. Shortened hours on the weekends. Email and chat all seem to be pretty reliable though. One very important thing though, they don't have a call center in Bangladesh or India. Lingo: you could get to someone at most times, but good luck waiting 2 hours on the phone. Vonage: they pick up right away, but so what if something that should take 10 minutes takes me 40 minutes to do because of communications issues. I'm not racist or anything, but if you're going to be my customer service rep.... learn the language!!! Bell: they aren't too bad, once again though for a price of $60.00 per month what would you expect. Value for Money: 5/5 - if someone can find me anybody cheaper, I'll let you have my wife for the weekend (just kidding). I'm on the one time fee payment deal. It's $149.99 for twelve months!!! That's 12.50 a month, which means 0.40 cents a day. I got two lines one for the kids and wife. Lingo: not bad, but not worth it. Vonage: after fees it came to that $30-32 a month. Bell: $60 bux. I just want to say that these are my views, and may not necessarily be your experience.

Reviewers Comments:

I have been using VoIP GO service for over Ten months and the service is great. Their customer service is very good, helpful and quick to respond. I had my questions answered in the middle of the night and they worked with me to fulfill my requests. I even had senior management responding to my inquiries and explaining to help me understand. I felt my requests and inquiries were dealt with care. Good customer service, has cheap Virtual Numbers, yearly lower price plan, no setup fee, BYOD capable. ITS ALL GOOD.

Reviewers Comments:

I’ve been with VoIPGo for over a year. In the beginning they were amazing, everything you could want from any service. As they progressed they had some issues but nothing too bad. After sunrocket closed down I wasn’t able to get on the phone with them forever. In the last few weeks they have done great improvements. I guess I was considered a complainer so they switched me to some new equipment. Since then it has been a very smooth ride for me. They also included a new billing platform where you can check all your invoices. They are my first VoIP company but I am satisfied enough not to go look for anybody new.

Reviewers Comments:

I like Voipgo, they've done good even though they haven't done the greatest with customer service. The service works great, they're quick to the fix when something major goes down, and that's what I call a good phone service.

Reviewers Comments:

Customer Service is horrible !! We have experienced dropped calls, no service, and we can't get anyone to speak with us about these issues. Customer service is NOT available 24/7. That is a lie. Cannot recommend - and sorry we did for our parents. They have all had the same above issues. STAY AWAY FROM VOIPGO.COM