VOIPGO VoIP Review and Ratings
Consumer VOIPGO Reviews at WhichVoIP.com

Reviewers Comments:

I signed up with Voipgo back in July 2009 and after three weeks of trying to reach them in regards to setting up the account and getting the device shipped I tried to call and cancel. When you dial the number you will get a recorded message about how they are going through restructuring and that they will not be taking calls for 2 weeks. The message states that the online chat, e-mail and service ticket are alternative ways to contact them. After a few more days, now approaching 1 months time, my credit card was charged for two annual subscriptions and the modem. This was AFTER I contacted them via e-mail AND service ticket for a refund. I contacted my Credit Card company and have tried to contact Voipgo on several occasions since, but they cannot be reached. It took almost two months for my credit card charges to be reversed by the bank. I can only find it comical that a couple of days ago I received an automated e-mail from VOIPGO that I received a voicemail... It's been over 5 months since I signed up, and I havn't once been able to use the service. Sadly VoipGo does not reply to email or service tickets, nor do they provide the online chat. There is literally no way to contact them. When you phone the number on the website it takes you to the SAME message that was recorded in August (it is now January), promising support through the website and only a 2 week hold on phone support. VoipGo is the worst company I have ever encountered. You would be foolish to give them your credit card information. Pass it on! Brutal!

Reviewers Comments:

NEVER DEAL WITH THESE PEOPLE!!! They do not answer their phones, their online chat is always offline, and they never respond to emails! I have been owed a refund for over 3 months now and have not seen a penny!

Reviewers Comments:

I've been with them for more than a year, and frankly speaking they were good in providing customer service but now I'm trying to cancel 'cause I've been trying to get in touch with them but no reply. I've decided to change my credit card number so they can't bill me anymore. STAY AWAY FROM THIS COMPANY

Reviewers Comments:

I subscribed with VoiceGO in May 2009. I tried th service for 4-5 days and it was poor quality. One day was totally off and NOBODY answered the phones or chat. Based on their 30 days warranty I asked to have the account canceled after 5 days and requested to be reimbursed. It's been more than 6 months now and they never send me the money back or answering the emails. Now, at the beginning of November still nobody answers the phone calls....Just a recording they are restructuring. My reco: NEVER, EVER DO BUSINESS WITH THIS COMPANY.

Reviewers Comments:

When I initially signed up with VoIPGO, I was EXTREMELY pleased with their customer service. Usually, I would be in contact with someone in minutes and at most a couple hours if after business hours. Now, I have NO idea what happened to them. Out of nowhere they began going through this business restructure and has been going like this for quite sometime. If I am correct this occurred before the recession. Also, as of now I am unable to get a hold of anyone. I can't even cancel my account and am currently going through the BBB and the Ministry of Consumer Protection in order to do so. It has been ridiculous right now. If VoIPGO EVER comes back to life, I'm certain that they will go back to their excellent customer service. But right now I WOULD NOT RECOMMEND VoIPGO to anyone (before I would have in a second). As for quality, I'm quite pleased with quality. At first, the quality was okay. I would have my calls dropped from time to time, outside callers would go straight to voicemail from time to time, and every so often the sound would be choppy (only for a second at say every 30 min). NOW, the quality has improved and I do not experience much of what I have stated about the quality above (which is weird because they are pretty much impossible to get in contact with right now). I'm currently in the works of changing my VoIP provider. I most likely will be going to ACANAC. I use to have DSL internet service with them and thought they had EXCELLENT internet service. Right now I have bell and I think ACANAC was much more reliable. While streaming video's or watching the online TV, it seems to pause (buffer) every so often being with Rogers. When with ACANAC I never experienced that problem. From my internet experience, I would expect my VoIP experience to be the same, plus, they have a good customer service community forum.