I started with VoipGo when they just started in Canada. I had to buy their ATX box putting a "refundable" $75 deposit. Even with unlimited plan, they would disconnected my service because i went over calls. They kept doing it saying i could be running a business. The service was never good. Too many dead calls to losing dial tones to bad voice quality to no long distance to no service at all. I have gone days without service and relied on my cell phone. But they still keep charging you. The worst part is their customer service. There is never one available to talk to. You send them an email and then wait for days before service is resored. A lot of times my long distance will be disconnected without any explanations or warnings.But they keep billing you even for the no service days. I tried to put up with this and taking their word that the company was still new and they are getting better. I spent nearly 4 years with them but never seen their service getting better, just empty promises. Recently I gave up and disconnected these liars from my home. But the worst was still to come. Its been close to 6 months since I returned their ATX box to get my $75 refund back. I am still struggling. They keep playing games and pretend they are working to solve the issues. 2 months ago they emailed me saying they will refund my deposit minus $10 because I don't have the original packing after 4 1/2 years of use. Then once again they went quiet. I still have not seen my money refunded yet. I WILL STRONGLY ADVISE TO EVERYONE OUT THERE TO STAY AWAY FROM THIS COMPANY.

I found that when I had difficulties with my service in the beginning I was offered 'help' right away. However, as time went on, I had the same issues and I found service fell dramatically. I have just been in touch with VOIPGO and they CANNOT provide me with a manager's first and last name, just Steve; asked for his number;were not allowed to give out that information. I asked for the CEO/Owner of the company and a phone number; did not know that information. My last complaint just over a week ago now, was not answered at all. They were 'monitoring' my line. I wasn't advised that this was happening. I contacted them a week after my support request and was advised of it then. But I was told that as far as they could tell, they could do nothing about the problem. NO one called, my previous company had the decency to contact me and walk me through what they had as a suggestion. At this point, I still do not know who is the Owner/CEO of the company, don't have a telephone number to a manager just his first name. Are you thinking of VIOPGO? Don't do it, if only for your sanity. Customer Service is horrendous...Don't let the smooth sales pitch fool you.

I've used this service for 3 years now, it was great. I really couldn't complain, and actually I left a very positive review before. But the past 3 months have been terrible. I'm not able to place calls anymore to an international destination that is the only reason I use the service in the first place. I've tried contacting customer support and technical support by phone and email, with no response! I have never experienced such bad service from any company. Honestly, I think they might be going bankrupt and just don't have time/support anymore, so there service has just become crap. I no longer can recommend them, and I'm in search of a new provider. I can't even cancel my service because no one will answer me, I had to remove my credit card details to make sure they don't charge me again!

they just charge your credit card. no reply to emails and no reply on the phone. there is no way to cancel unless you block them from charging your card. and there is no refund of the voip adapter so don't bother sending it back