Axvoice

Provider Average Rating Write a Review
Axvoice
Visit Axvoice
(4.2)
43 Reviews
Write a review

Use the tabs below to navigate to user Q&A and other useful sections.

Take me straight to the 43 User submitted reviews >>

AxVoice Review by WhichVoIP

AxVoice were originally founded in 2005 and provide internet phone service for home users and small businesses. This service requires that you have an existing high speed internet connection (e.g. DSL, cable modem etc.). AxVoice provide different plan options to meet different user needs, such as pay as you go plans, low minute usage plans, unlimited domestic and international plans.

The Good

Axvoice provide a good selection of affordable plan options so most home phone service users should find a plan to meet their needs. This includes a no monthly fee outgoing calls only plan, a low cost pay as you go plan, a limited minutes plan for USA/Canada calling, an unlimited calling plan (their flagship service and best value plan), and a couple of international calling plans (one that covers around 45 countries and one that covers over 60 countries).

The Axvoice plans boast a good selection of features (30+) included free plus some optional features at additional low monthly fees (toll free numbers and virtual numbers). Many of these are standard now with most service providers, such as caller ID, call waiting, call forwarding, enhanced voicemail and E911 support. Some stand-outs include support for various Codecs (great for users who have lower Internet speeds), Simultaneous Ring, Music on Hold, Bring-Your-Own-Device (BYOD) support, and Voicemail audio files sent to email.

Other factors considered to be good for the user are a 15 day money back guarantee, free hardware and activation, the ability to transfer your existing number (also known as number porting), low international calling rates (starting at 1.5c per minute) and a Mobile App for smartphones (iPhone and Android both supported).

The Bad

The 15 day money back guarantee has some limitations that should be understood. It does not include the shipping and handling fees, it is 15 days from the activation of the account, and you must not exceed 200 minutes of usage during those 15 days. You must return ALL the equipment provided by them in the original packaging within 10 days of cancellation (includes cables, manuals etc) and you are responsible for paying the return shipping.

A $19.99 shipping and handling fee is charged when you order the service. This is higher than many other providers charge (many in the range of $10 to $15), although a small amount in the grand scheme of the savings you will enjoy.

Like most (if not all) service providers the "unlimited" plans include a reasonable usage policy, which for Axvoice is 3,000 minutes. This is to protect them against extreme users. If you exceed this limit you will be charged at a rate of 1.5c/min.

The knowledge base in their support section of their website is decent but there is no phone support. Also, customer support hours are 7am to 8pm EST. You can submit a ticket online at any time though.

If you don't like the idea of paying annually then the monthly rate is quite a bit higher if you are considering the unlimited calling plan. See below for the bottom line.

The Bottom Line

  • Unlimited USA/CAN Calling Plan: This is their most popular plan. Through WhichVoIP this plan is ONLY $75 for the 1st year of service (or $6.25/mo equivalent) which is an amazing deal. Otherwise it is $99/year (or $8.25/mo equivalent). As mentioned above, this plan has a monthly payment option which is $14.99/mo if you dont want to pay annually.
  • USA/CAN 200 Minutes Plan: The 200 minute plan is $5.99/mo (yearly promotion) or $9.99/mo if you want to pay month to month.
  • Pay As You Go Plan: The Pay as You Go plan is $4.99/mo. This plan includes incoming minutes but outgoing calls are charged at 1.5c/minute. They also have an Outgoing Only plan which is $0/mo and 1.5c/minute for outgoing calling. This is a great plan to replace calling cards.
  • International Calling Plans: Plans start at $199/year (equivalent to $16.58/mo) for the standard Residential International plan, or $24.99/mo on a month to month plan. This plan includes over 45 countries. If the country you are interested in is not on this list then their Plus plan includes over 60 countries at a rate of $29.99/mo.

Overall Thoughts

If you are considering an USA/Canada unlimited calling plan for your home then we would recommend taking a look at the Axvoice annual payment option. This is a very competitive option with a great feature set. Their International plans are also cost competitive with the likes of Vonage.

We recommend you have a read through the Axvoice reviews submitted by users of our site. Click on the tab at the top of this page to view them.


Axvoice Overview

AxVoice are a newer provider to WhichVoIP, being added in 2012. Since then we have received generally very positive reviews from users of the AxVoice internet home phone service. Overall they have a very good average rating and a high recommended rate. Complete our simple review form to add your ratings and comments based on your own experience using the links on this page.

...The staff at Axvoice has been delightful. The transition and installation was simple, and only took minutes to setup....

All User Reviews (Page 1 of 5)

Total Number 43 5 Stars 28
Thumbs Up 32 4 Stars 6
Thumbs Down 11 3 Stars 5
Average Rating 4.2 2 Stars 3
More Providers 1 Star 1

Axvoice reviews are listed in chronological order.

I hardly miss calls anymore!

Overall rating (4)

#43 : OCT 11th, 2017 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

There are different call forwarding features that allow me to redirect unanswered calls to other numbers. In fact, if the Internet is down, I still get calls on my cell phone. Totally happy with how much this VoIP provider cares for its clients.

Comment on this review >>

International Call Blocking is a Relief

Overall rating (4)

#42 : OCT 3rd, 2017 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

My sister in law was in town from Spain. I knew she was going to use our phone to make calls back home. So I had already activated the International call blocking feature that came with my residential VoIP plan from Axvoice and told her that our plan doesn't support International calling. Saved me hundreds of dollars over the last one month.

Comment on this review >>

A VoIP With Compromises

Overall rating (3.1)

#41 : AUG 10th, 2017 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

I am not sure how I feel using this service. On one hand, it has impressive voice quality and very affordable plans but on the other, it's support sucks. They don't reply in time. While I hardly need to contact them, I would still want a service that's available 24/7. The calling features are there and they are quite good.

Comment on this review >>

Bad service

Overall rating (2.5)

#40 : JUN 7th, 2017 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

No effort to support customers even when there is a clear problem. They don't care if your service is down, long wait times for email response and no other method to communicate. They admit that if you don't have a Gmail email address, you most likely won't get voicemails delivered and won't even get emails about password expiration....so you are locked out of your account until you give them a Gmail address.

Comment on this review >>

Horrible Customer Service

Overall rating (2.6)

#39 : JUN 4th, 2017 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

No customer service. Email only with no phone support. Three (3) emails and no answer for two (2) days. No way to resolve issues quickly. Online knowledge base is insufficient to answer critical questions and issues.

Comment on this review >>

Mostly A+

Overall rating (4.3)

#38 : FEB 5th, 2016 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

Setup took a while longer than I thought it would. Not the fastest response from technical support. Works great though and great features.

Comment on this review >>

Full marks

Overall rating (5)

#37 : SEP 11th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

Good call quality, decent package pricing and nice range of features. Full marks to this product from my side.

Comment on this review >>

Free In-Network Calls

Overall rating (5)

#36 : SEP 4th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

I am Tony from Seattle. A couple of months back I got a good job in Connecticut and I had to move here. Because of my kids schooling, I could not take them along with me, but I miss them a lot. I talk to my family on a daily basis. To be honest with you, long calls on a daily basis were turning out to be pretty costly for me. I read about Axvoice online and their Free In-Network calling feature. I bought an Axvoice unit for myself and got one delivered to my family. Now I can talk to them all I want and for only the basic monthly charges. This is something I am really happy about.

Comment on this review >>

Good service

Overall rating (5)

#35 : AUG 27th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

It's a good VoIP service and I like it very much. The website doesn't boast about what they don't provide but overall a nice deal and their customer support seems fine to me.

Comment on this review >>

Pretty satisfactory

Overall rating (4.9)

#34 : AUG 24th, 2015 :

Recommended:
  • AVERAGE:
  • Average rating
  • Ordering:
  • Ease of order rating
  • Set-Up:
  • Ease of setup rating
  • Support:
  • Customer support rating
  • Quality:
  • Sound quality rating
  • Reliability:
  • Reliability rating
  • Features:
  • Features rating
  • Value:
  • Value rating

I get decent call quality. I won't say crystal clear but with the price package that they are offering, I could not ask for more. The Do Not Disturb feature is my favorite as I don't like getting disturbed at all while I am asleep. In short a thumbs up from me.

Comment on this review >>

  • SHARE THIS:
  • Page 1 of 5
  • Next Page
  • Last Page

 


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 43 5 Stars 28
Thumbs Up 32 4 Stars 6
Thumbs Down 11 3 Stars 5
Average Rating 4.2 2 Stars 3
More Providers 1 Star 1

Compare Similar Providers

Provider* $/mo Details
from
$8.97
Unlimited
(4.6)
from
$8.32
Unlimited
(4.4)
from
$6.21
Unlimited
(3.9)
from
$6.25
Unlimited
(4.2)
  • SHARE: