Axvoice Reviews

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AxVoice Review by WhichVoIP

AxVoice were originally founded in 2005 and provide internet phone service for home users and small businesses. This service requires that you have an existing high speed internet connection (e.g. DSL, cable modem etc.). AxVoice provide different plan options to meet different user needs, such as pay as you go plans, low minute usage plans, unlimited domestic and international plans.

The Good

Axvoice provide a good selection of affordable plan options so most home phone service users should find a plan to meet their needs. This includes a no monthly fee outgoing calls only plan, a low cost pay as you go plan, a limited minutes plan for USA/Canada calling, an unlimited calling plan (their flagship service and best value plan), and a couple of international calling plans (one that covers around 45 countries and one that covers over 60 countries).

The Axvoice plans boast a good selection of features (30+) included free plus some optional features at additional low monthly fees (toll free numbers and virtual numbers). Many of these are standard now with most service providers, such as caller ID, call waiting, call forwarding, enhanced voicemail and E911 support. Some stand-outs include support for various Codecs (great for users who have lower Internet speeds), Simultaneous Ring, Music on Hold, Bring-Your-Own-Device (BYOD) support, and Voicemail audio files sent to email.

Other factors considered to be good for the user are a 15 day money back guarantee, free hardware and activation, the ability to transfer your existing number (also known as number porting), low international calling rates (starting at 1.5c per minute) and a Mobile App for smartphones (iPhone and Android both supported).

The Bad

The 15 day money back guarantee has some limitations that should be understood. It does not include the shipping and handling fees, it is 15 days from the activation of the account, and you must not exceed 200 minutes of usage during those 15 days. You must return ALL the equipment provided by them in the original packaging within 10 days of cancellation (includes cables, manuals etc) and you are responsible for paying the return shipping.

A $19.99 shipping and handling fee is charged when you order the service. This is higher than many other providers charge (many in the range of $10 to $15), although a small amount in the grand scheme of the savings you will enjoy.

Like most (if not all) service providers the "unlimited" plans include a reasonable usage policy, which for Axvoice is 3,000 minutes. This is to protect them against extreme users. If you exceed this limit you will be charged at a rate of 1.5c/min.

The knowledge base in their support section of their website is decent but there is no phone support. Also, customer support hours are 7am to 8pm EST. You can submit a ticket online at any time though.

If you don't like the idea of paying annually then the monthly rate is quite a bit higher if you are considering the unlimited calling plan. See below for the bottom line.

The Bottom Line

  • Unlimited USA/CAN Calling Plan: This is their most popular plan. Through WhichVoIP this plan is ONLY $75 for the 1st year of service (or $6.25/mo equivalent) which is an amazing deal. Otherwise it is $99/year (or $8.25/mo equivalent). As mentioned above, this plan has a monthly payment option which is $14.99/mo if you dont want to pay annually.
  • USA/CAN 200 Minutes Plan: The 200 minute plan is $5.99/mo (yearly promotion) or $9.99/mo if you want to pay month to month.
  • Pay As You Go Plan: The Pay as You Go plan is $4.99/mo. This plan includes incoming minutes but outgoing calls are charged at 1.5c/minute. They also have an Outgoing Only plan which is $0/mo and 1.5c/minute for outgoing calling. This is a great plan to replace calling cards.
  • International Calling Plans: Plans start at $199/year (equivalent to $16.58/mo) for the standard Residential International plan, or $24.99/mo on a month to month plan. This plan includes over 45 countries. If the country you are interested in is not on this list then their Plus plan includes over 60 countries at a rate of $29.99/mo.

Overall Thoughts

If you are considering an USA/Canada unlimited calling plan for your home then we would recommend taking a look at the Axvoice annual payment option. This is a very competitive option with a great feature set. Their International plans are also cost competitive with the likes of Vonage.

We recommend you have a read through the Axvoice reviews submitted by users of our site. Click on the tab at the top of this page to view them.


Axvoice Overview

AxVoice are a newer provider to WhichVoIP, being added in 2012. Since then we have received generally very positive reviews from users of the AxVoice internet home phone service. Overall they have a very good average rating and a high recommended rate. Complete our simple review form to add your ratings and comments based on your own experience using the links on this page.

...The staff at Axvoice has been delightful. The transition and installation was simple, and only took minutes to setup....

All User Reviews (Page 1 of 6)

Total Number 58 5 Stars 32
Thumbs Up 43 4 Stars 10
Thumbs Down 15 3 Stars 6
Average Rating 4 2 Stars 5
More Providers 1 Star 5

Axvoice reviews are listed in chronological order.

Read this and save your money

Overall rating (4.8)

#58 : APR 22nd, 2019 :

Recommended: Yes

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A few months back, I decided to get a VoIP phone because my son had moved to Canada. I started looking up online for different options. All the first-page searches were mainly VoIP review sites. What was common with all these VoIP websites was their super-promising tone which I seriously hate. Axvoice was also listed on some of these sites but didn't seem like a popular VoIP brand. However, it had a pretty impressive website and the lowest subscription prices even for their unlimited plans. My Axvoice plan came with free equipment (I did pay the shipping fee though) which again was another plus point. On the downside, there's no live call or chat support, only ticket support which is certainly not the best way to seek help timely. However, my VoIP phone experience with Axvoice has been more than just satisfactory. It's my 4th month using this VoIP, and I only had to post one ticket and that's also when I couldn't figure out how to change the calling codecs. I think Axvoice is top-notch. Underrated, definitely, but worth every penny of yours.

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My Current VoIP and Here's Why

Overall rating (4.4)

#57 : MAR 28th, 2019 :

Recommended: Yes

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Axvoice is affordable and that's all what matters, because I have tried a few different VoIP phones in the last few years and they all offer similar services. You just need to have a decent Internet connection.

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My Choice of VoIP

Overall rating (4.4)

#56 : MAR 19th, 2019 :

Recommended: Yes

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I have been very methodological when it comes to running my company. I always source from the best but cheapest vendors available. It's a bit of extra work but the long-term effects are better profits. That's how I found Axvoice too. I wanted a cheaper, but feature- packed VoIP for my business and Axvoice had both. I am going to stick with it till they screw something up.

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Horrible Service

Overall rating (1.2)

#55 : MAR 13th, 2019 :

Recommended: No

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This is a horrible company. I have had problems since I got this service and none of the problems have been resolved. Customer service does not even reply to my emails about the problems. Since I did not realize this was not going to be resolved nor even addressed I did not cancel before the 15 day policy. Now it will cost $39.99 to cancel. I can not talk on the phone for more than 15 minutes before the call drops which is just wonderful while you are on hold for a company and then bam....no service....DO NOT GET THIS! There has got to be better service than this. I will be trying to get my money back without paying the exorbitant fee for a service that does not work!

VISITOR/PROVIDER FEEDBACK:

WhichVoIP (March 15th, 2019) : Hi Dusty, one thing you can try that may well fix the 15 minute issue is to disable any SIP ALG function in your router. We have seen this type of issue before. Best of luck!

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Not a risky bet!

Overall rating (4.6)

#54 : FEB 21st, 2019 :

Recommended: Yes

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I got Axvoice for its unlimited international calls. The plan was almost 40% cheaper than comparable VoIP services. So how's my experience so far. Well, it's pretty satisfactory. I love the voice quality which was my biggest concern. I don't have a great internet connection at home but Axvoice still works fine. And even though it's just a few months since I upgraded to this VoIP phone, I believe it's going to be a very hard choice to replace it.

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Constant dropped calls

Overall rating (1.4)

#53 : FEB 14th, 2019 :

Recommended: No

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I would give this zero stars if I could. Any call over 10 minutes is dropped. I have had to redial friends and family multiple times in a single phone call. There is no phone number and no live chat (when you select live chat you are redirected to a page which shows information about features and how to order). By email I was told to reboot the system to fix my problem. This did not work. My follow up email was not returned.

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Great Online Control Panel

Overall rating (4.6)

#52 : JAN 25th, 2019 :

Recommended: Yes

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Not having to dial short codes for changing settings on my VoIP phone is great. I sign into my Axvoice online control panel and make all the changes as required. So much easier than dialing or memorizing short codes.

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Avoid at all costs

Overall rating (1)

#51 : JAN 17th, 2019 :

Recommended: No

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I should have listened to other reviews. They have no support other than the FAQ on their website. There is NO live chat as is stated on their website. Everything has to be done by email. It took them over a week just to send me the equipment! They don't answer their support email. I paid $171.00 up front and we will see how much I get back. Terrible service ..terrible company.. Avoid! I warned you.

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Reliable Cheap Service

Overall rating (4.4)

#50 : NOV 23rd, 2018 :

Recommended: Yes

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We've had AXvoice for about 4 months now and so far we are pretty satisfied. We have the pay-as-you go plan which is $4.99 a month plus about another $5 for taxes and 911 fees, plus 1.5 cents a minute for outgoing calls only. There have been no unexpected charges. We have DSL, so only about 1.0 Mbps down and 384 kbps up, but still get excellent voice quality. AXvoice doesn't include a router, so with dumb router, it works best to disconnect computers while using the phone, but still OK as long as not streaming video or other major download at the same time. No support for old rotary phones. Your online account includes a log of all call activity, and voicemails can be listened to online - these are nice features.

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It's Now Much Better

Overall rating (3.6)

#49 : APR 3rd, 2018 :

Recommended: Yes

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A year ago, I subscribed to Axvoice. Back then, there were some support issues. But a year later, they have worked on it, largely improving the quality of support and other services. Axvoice is easily the most affordable and value VoIP I have used.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 58 5 Stars 32
Thumbs Up 43 4 Stars 10
Thumbs Down 15 3 Stars 6
Average Rating 4 2 Stars 5
More Providers 1 Star 5

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