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Coming from a respectable background in telecommunications, the company CallCentric that was founded in 2001, and this somewhat low-key company is one of the better kept secrets of the VoIP world.
The CallCentric service has been designed for ease of use and has abundant plans to meet the needs of all customers. The service is compatible with just about all of the most popular SIP Compliant Platforms, including: ATA Adaptors, IP Phones, IPPBX Systems (Asterisk, Trixbox, 3CX, etc). Many third party ATAs are also supported, such as those made by Grandstream, Obihai, Linksys, Cisco and D-Link. There are also mobile applications available for Android and iOS devices which is a great way to make and receive calls on the road using your smart phone. It also enables you to make very low cost International calls from your smart phone, with outgoing caller ID that represents your CallCentric number rather than your cell number.
Crisp and clear, land-line quality service. Allows you the freedom to customize your services based on your actual needs/usage patterns, by independently selling its inbound and outbound calling plans. Products are available under BOTH the Flat-Rate Unlimited and Pay-Per Use service models and the advertised price is what you pay as there are no hidden fees or taxes. Users can also make completely free calls to other CallCentric users who have active accounts, regardless of their location.
Knowledgeable customer support is available 365 days per year and is available to both free and paid Customers
Included value added services such as free NY phone numbers, telemarketer block, IVR (Automated Attendant), SIP URI calling, fax reception feature, T38 support, ability to submit custom CNAM update requests via portal, Callcentric Android/iPhone app, free vanity toll-free number searches and more.
For those wanting to know if they can port their number over from another provider, CallCentric has a neat Local Number Portability (LNP) tool that will test your existing number to see if your number can be transferred over. Extensive footprint for LNP and new DIDs (US50, Canada, Toll-Free, and over 48 international countries).
The plans are split by inbound and outbound calling and most customers need both. The plan pricing is reasonable though.
The user is responsible for configuring their own device as there is no remote provisioning option currently available. However, for the standard home service using a telephone, setting up an ATA is not a difficult process. To help make this process easy, there are some good troubleshooting and setup FAQs on the Callcentric website. Also note that you are responsible for purchasing the ATA device independently (i.e. Bring Your Own Device - BYOD) as the company does not sell any hardware or offer it on a "free" lease basis.
No flat-rate annual plans are currently available.
Not the absolute cheapest phone service option currently available.
CallCentric is a great way to inexpensively replace a landline and many different plans are provided in order to meet your calling needs. Overall the services offer a blend of aggressive pricing and good quality of service that has resulted in great reviews from users to date. There is a lot of flexibility in allowing new users to fully customize their services. This could however potentially be a little confusing for some new users.
Note that it is a BYOD service and the amount of configuration required for the softphones or ATAs may be somewhat challenging for some customers, although good supporting documents are provided by CallCentric.
Callcentric does not claim to be cheapest service on the market and it does not offer any annual plan options. The plethora of free value added services and features along with good customer support, excellent voice quality, and good user reviews, does however make Callcentric a strong candidate for anyone that is searching for a new phone service.
Callcentric received it's first review back in January 2008 on WhichVoIP. Since then a steady flow of mostly positive reviews have been continuing, leading to an excellent overall average rating and a very high recommended percentage score.
...Costs less, does more, sounds better... Simple as that...
Callcentric reviews are listed in chronological order.
#47 : MAR 1st, 2017 : Anonymous
I've been with Callcentric for about two years. The technical side of the service is excellent. Call quality is good, prices are the best I've seen. The customer support is actually worse than non-existent, for you to waste some time with them before realizing it's utterly futile to write to them. They do not read your tickets, and you get pro forma replies, *no matter what you write*. Believe me - you have to experience it to see. It's exactly the same as contacting the on-line customer support of a major bank. There is *NO* connection between what you write and the reply. You're talking to a robotic answering machine, which has a set of replies, and it can pick one and only one of them to send to you. I had one other particular problem with them. They have automatic anti-fraud mechanisms in place which will, if they think something is a miss, will block your account. However, you are not informed your account is blocked. You *find out* when you come to make a call. On two occasions, somehow, whatever I was doing triggered these blocks. Finding out your account is blocked *when you come to make a call* is frustrating. Understandably, they did not want to tell me what caused the block, or they would reveal information about their anti-fraud mechanisms, but this left me in a very awkward position; those mechanisms were issuing false positives. Callcentric would not tell me what I was doing to cause them, and it meant when I came to make a call I could find my account blocked and I would need then to issue a ticket and wait for the account to be unblocked. Not very satisfactory. Random denial of service. Their service was good for the time I used it because I almost never had to contact customer support. However, I absolutely cannot recommend them in any way, because their customer support is actually worse than useless. It would be better if they had no customer support - you wouldn't waste time finding out it's completely useless.
#46 : OCT 15th, 2016 : Bill
I have been using Callcentric for a number of years now on an OBI202. I cannot say enough good about them. Great quality calls, outbound and inbound. Telemarketer block that works. Inbound callers, except those I have put in my phone book, must push a number to be connected. Computer calls cannot do this, thus they are stopped instantly. You will never get another computer/robo call again. It is wonderful.
#45 : JUL 25th, 2016 : Michael
Fantastic - best documentation I have ever used, very detailed. Their service was prompt and on target, porting my phone from the local carrier was easy to do and they kept me informed every step of the way. They are far ahead of the competition!
#44 : FEB 18th, 2016 : Rene
Low cost and almost always reliable. Greetings message quality could be improved. I don't need much in terms of phone features.
Dave (April 3rd 2016) : I installed a Callcentric number on my cellphone and a pc softphone - I needed a US number for family and clients residing in North America - and all I can say is that, on all real life tests - Callcentric comes out with flying colors! Great technical service and support, fantastic call quality!
#43 : FEB 6th, 2016 : Gord
Customer service is centered on FAQs and PDFs not live contacts. Last time I bothered to log in I had to change my password for the umpteenth time in a row!
#42 : JAN 26th, 2016 : Graham
I use the CallCentric VOIP service with an Obi202 ATA, connected via an ASUS router to a Surfboard cable modem. The call quality is outstanding, better than my old Frontier land line. The available features are also very good. When I initially subscribed I made a few inquiries to CallCentric technical support and received very quick and detailed responses to my tickets. Overall the DID porting and setup was relatively straight forward. I am a satisfied customer.
#41 : SEP 14th, 2015 : Juan
I have been a satisfied customer for over 4+ years. They keep developing powerful FREE features, but I haven't seen a single price increase. All taxes and fees are included in their published rates. LOVE the new Telemarketer Block and FREE IVR. You CANNOT go wrong with these guys. Keep up the good work!
#40 : FEB 22nd, 2015 : Robert
I don't even remember how I found these guys but I've been using them for about 2 years now. Works fantastic with Cisco Call Manager Express on a 2800/3800 series router, and while I wouldn't mind handling my call treatment and rejection rules within my router config... there's enough flexibility with their call treatments to where I can do some of my config on the router and some of it (more accessible) on their home page. Support requests are answered quickly. Don't expect a lot of help with CME :grin: but aside from that always given accurate and helpful information. Cannot beat the free incoming DID but I also like using them to forward my US cellphone to a local prepaid number if I'm out of the country. Only ever had one service outage/issue that was attributable to DDOS but even that, they got a handle on very quickly. For a softphone highly recommend Bria (iOS) or CSIPSimple (Android) with G729a codec. You wouldn't expect this to work well on 3G in rural areas but I can squeak by and make calls on a half meg and sometimes less.
#39 : FEB 22nd, 2015 : JA
First I will say that the process of signing up for CallCentric is confusing to say the least with their varied programs which seem to double talk each other. Once you understand the programs it's ok. The biggest challenge is understanding they consider inbound and outbound different services. So you can get inbound calling and not have outbound calling. They say it's free to voip providers but I attempted to call my GV number and was told I needed a outbound calling plan for traditional calls. So I have an inbound plan, an outbound plan, a voicemail plan. (Costs are E911 service and per minute charges for outbound calls (at least on the plan I enrolled with), roughly .02 a minute + $3 a month for E911. Setup on the CallCentric site is confusing to say the least. The user is presented with options for setting up extensions, etc, but after looking an extension is only another way of saying a place for a DID (direct inward dial). There is no option to have the caller choose an extension to get transferred, although it can do a hunt group (but without any hold music or mention of who you've reached so it as well is somewhat OK. It does have capability of anonymous call rejection to a SIT (de dee DEEE, The number you have dialed does not accept anonymous calls). Or for blocked calls it says the number is disconnected. I was using a Cisco SPA112 ATA (approx $50-$60) to setup a fax machine and cordless phone. The fax took a lot of trial and error between Cisco settings, the fax settings, and Callcentric settings. Ended up that most everything I need to do is in my Cisco ATA and it does more than the Callcentric interface is capable of. Callcentric is good about having a lot of user guides for all common ATA's and VOIP Phones. Note that you do need a SIP phone for it to work. Also because of the way Google does it's thing they don't recognize it as a VoIP service. Finally Callcentric has a phone app to allow you to dial from your mobile phone using your account number. Setup for this is a nightmare and hampered by incomplete information. After 3 different days trying to get it to work, it finally did. What the instructions lack explaining is that the mobile phone isn't getting it's own extension, but is sharing an existing extension.
#38 : JAN 12th, 2014 : Ivan
The flexibility on their services and pricing is highly attractive. You could literally tailor your best option according to your needs, from free of charge to Business service you could always manage your features even with limited VOIP experience or savvy. Pricing like any other VOIP provider is very attractive but is not the most competitive across all options (specially on international rates) but it compensates with their customer service, their user friendly inter-phase and their many features (most of them free of charge).
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#1 : Posted by Susan
Been using Callcentric for a year or so, works well and saving me money!
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