Vonage

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Vonage (3.3)
471 Reviews
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Vonage Review by WhichVoIP

If you are considering Vonage for your home phone service, you have reached the right place. Vonage is a popular, well-advertised VoIP service that was founded in Edison, New Jersey during the early 2000's with service extending to Canada and the United Kingdom in successive years. Vonage has had discrepancies in the past regarding user cancellation and advertisements involving "free" services. Since then, however, Vonage has undergone several changes in business and advertising practices. In its 4th quarter financial report that was released in February 2015, Vonage states that it has almost 2.5 million subscribers, maintaining its position as one of the largest VoIP providers in the USA.

The Good

Vonage offers a 30 day Money Back Guarantee that covers monthly charges, taxes and any shipping or activation fees. This guarantee, combined with a low introductory rate creates a welcoming offer for those who want to try the service out before committing long term.

Standard features are included with all plans, such as call transfer, call waiting, 3-way calling, caller ID, caller ID block and Vonage Extensions, which allows plans to be used from mobile phones. Voicemail can also be accessed from any phone or PC. Premium features are also available, such as virtual numbers, fax lines, additional phone lines, toll free lines and softphone. A quick note on Vonage caller ID. By default your outgoing caller ID has a 13 character limit and it tries to use your last name and first initial. If, for some reason, you choose to perform caller ID block (dial *67) it will block your Vonage caller ID and instead use Anonymous. These days, this is frowned upon and many providers use Anonymous call block so your call will not get through to its intended recipient.

The World plan is a very popular option for users that frequently make international calls due to its unlimited international calling to 60 countries feature.

The free Vonage Mobile App offers free video calling and video messaging for iPhone and Android users. The app has received high ratings across both operating systems.

Vonage is more accessible to customers than many other providers. Support is available via phone 24 hours a day, 7 days a week, with live chat support available through their website Monday to Sunday: 9am to 10:30pm.

Call quality is consistent for inbound and outbound domestic calls across all phone types and devices. Calls have generally been reported to be at "landline" or above sound quality.

The Bad

Vonage is a popular service and has accumulated a good number of user reviews. The majority of users on WhichVoIP reviewed Vonage negatively and do not recommend the service to others, with additional monthly fees and difficulties in resolving service issues being the primary complaint.

If a plan under contract is cancelled early, a fee of up to $99.99 may be charged per voice line.

International phone calls have been reported to have lower sound quality than domestic calls. The quality of international calls varies from country to country.

The Bottom Line

  • Vonage offers both nationwide and international residential plans. Each plan includes free activation, free calling to other residential Vonage customers, the option to keep your current phone number or a new one, and free shipping of the Vonage Box adapter with one-year subscriptions. If they prefer, customers can sign up without committing to a one-year contract.
  • U.S. and Canada Unlimited plan: $9.99 a month for the first 12 months, after which the price increases to $25.99 a month. Although this is an unlimited plan, there is a "normal usage" limit of 3000 minutes per month, after which minutes are billed at 3.9c a min.
  • U.S. and Canada 400 plan: A one-year agreement at $12.99 a month with free shipping and activation or a no annual contract option at the same $12.99 a month price without free shipping and activation. This plan includes 400 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 5 cents each and low rates within 10 other countries.
  • U.S. and Canada 800 plan: A one-year agreement at $21.99 a month with free shipping and activation or a no annual contract option at the same $21.99 a month price without free shipping and activation. This plan includes 800 minutes to landlines and mobiles within the U.S., Canada and Puerto Rico, with additional minutes priced at 3.9 cents and low international rates.
  • World plans - these include a regular world plan that has unlimited landline calling to 60 countries plus mobile phones in 10 countries. The world plus plan is slightly more expensive but that plan adds 250 monthly minutes for calls to mobiles in 40+ countries. There is also a specific plan for those that are frequent callers to Mexico or the Philippines. The Mexico plan offers unlimited calling to both landlines and mobile phones in Mexico and North America, while the Philippine plan provides 3,000 minutes of monthly calling to Globe numbers in the Philippines. Again, remember that the unlimited calling is only unlimited up to the 3,000 minutes per month that are deemed to be within regular usage limits.

Overall Thoughts

Compared to other VoIP services with similar minute plans and features, Vonage is more expensive (after the 12 month introductory rate expires). While Vonage's business services are well-reviewed only 35% of the over 300 reviews on WhichVoIP recommend its residential service.

Vonage's strengths lie in its size, which provides for a more stable and more accessible service to customers when compared to smaller VoIP providers. If you plan on using a good number of minutes monthly at home or the home office the unlimited plans offer a cost effective solution, while the World plans are a great option frequent international callers.


Vonage Overview

WhichVoIP has amassed over 300 user submitted Vonage reviews since it started covering Vonage in 2005. The extensive list below should be able to give you a full picture of what to expect if you sign up for the service.

WhichVoIP note - Please check Vonage reasonable usage policy for details of its requirements and limits around unlimited calling plans.

decent service and I am fairly happy

customer service can't fix any problems

All User Reviews (Page 1 of 48)

Total Number 471 5 Stars 141
Thumbs Up 216 4 Stars 79
Thumbs Down 255 3 Stars 91
Average Rating 3.3 2 Stars 128
More Providers 1 Star 29

Vonage reviews are listed in chronological order.

False Advertising

Overall rating (1.4)

#471 : MAR 28th, 2017 :

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Vonage practices false advertising. I was enticed to get my phone services from them with a $75.00 VISA card. EVERY TIME I have tried to use it is has been declined, including paying for services from VONAGE. I tried to resolve this using chat, and I was told I needed to contact the number on the card. That number only allows me to leave a message and purchase new services. So I contacted VONAGE to disconnect my services and not only do I need to pay the remainder of the contract but to add insult to injury I can't use the VISA card VONAGE gave me. So again I say VONAGE HAS false advertising practices and I will not be continuing my phone services with VONAGE once the contract expires.

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Increasing competition and diminished value

Overall rating (4)

#470 : MAR 5th, 2017 :

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I've been a Vonage customer for over 10 years and they by and large provide good service and I like many of the features they offer (especially Extensions which lets you use their service on your mobile phone). As with any service, there are other options now on the market and they are more price competitive while Vonage has increased rates for existing customers over the years. It may be worth exploring other options.

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Price does not reflect additional fees

Overall rating (1.9)

#469 : FEB 14th, 2017 :

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I still haven't connected yet to the service as I am waiting for my number to switch over, but I have received my first bill already. I am suppose to get the service for $9.99 a month for the first year with the first month free, but they tack another $9.00 on for so called surcharges, taxes and fees. I might just take advantage of my 30 day money back guarantee and give up the home phone altogether. Also I was charged from the first day I signed up even though my phone number isn't scheduled to be transferred for 4 days. I feel like this is unfair trade practices. It would have been nice if there were at least fine print that explained all of this stuff.

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Not a reliable phone system

Overall rating (1.9)

#468 : FEB 10th, 2017 :

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As a small business Vonage has caused me to lose business because I cannot rely on the phones working daily. Constant dropped calls, right now I cannot dial out on my office phone. I call for a remedy and they tell me it is my server and then the very next day I get an email sent to all Vonage customers explaining the reason for the very problem that they said was my server. FRUSTRATING! Dropped calls and phone outages have definitely caused me to lose many orders. I would advise everyone to reconsider before using Vonage for a business. Especially if you take orders over the phone. My worst choice for phone service ever.

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Great service

Overall rating (5)

#467 : JAN 28th, 2017 :

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I love Vonage so much. I would really recommend any one like family and friends to try it because it is the best phone service I ever had.

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Great Features

Overall rating (5)

#466 : JAN 28th, 2017 :

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I recently switched to Vonage from a different VOIP provider. I was impressed with the maturity of the Vonage offering, which includes an impressive array of features. Also, the "price was right". A very good value!

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Very good service

Overall rating (4.6)

#465 : JAN 28th, 2017 :

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I keep the Vonage service because of its feature of international calling at reasonable rates. I have had their service for a long time and I find this is the cheapest for me.

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Great Service and Reps

Overall rating (4.6)

#464 : JAN 27th, 2017 :

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Vonage has the best customer service and reps on the planet! I have always had fast results and prompt feedback from them every time I have had to call them up!

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Great Service

Overall rating (4)

#463 : JAN 27th, 2017 :

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I am grateful for the service. I will enjoy it better in the future when I will be staying home more.

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Great service but pricey

Overall rating (4.1)

#462 : JAN 27th, 2017 :

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The service is too pricey, they need to lower rates. Recently the sound quality has gone down. It is difficult to connect sometimes and you have to call the access number several times. At times while you are talking it disconnects on its own.

VISITOR/PROVIDER FEEDBACK:

Cheryl (March 15th 2017) : I've been noticing the same thing. In addition, when I answer the phone, it takes 5-10 seconds before I hear the person on the other end. I've called my Internet provider and they swear it's not them. Frankly, I believe them. When I had my phone through my Internet provider, I NEVER had this issue.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 471 5 Stars 141
Thumbs Up 216 4 Stars 79
Thumbs Down 255 3 Stars 91
Average Rating 3.3 2 Stars 128
More Providers 1 Star 29

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