VoIPo Reviews

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VoIPo
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(3.9)
89 Reviews
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VoIPo Review by WhichVoIP

The company VoIPo is one of the most recognized names in the hosted VoIP industry and for good reasons. Coming from the people who created the popular web hosting platform Host Gator, their services are based on a powerful internet platform designed to support everyone from home users to big business, and further caters to those constantly on the go. The company was started in 2006 and offers both residential and business VoIP services in the United States. The service is currently not available to Canadian residents. Each of the service plans include unlimited calling to US / Canada numbers and there are also 60 minutes of international calling included each month to select destinations.

The Good

One of the best parts about VOIPo as a company is the fact that they have very few plans which simplifies the selection process. For starters, both the residential and small business plans are compiled into a single category for an introductory upfront fee of $149, which equates to $6.21 a month over two years. For this price, you receive two years of service and an ATA (analog telephone adapter) which is used to directly connect your regular phone to the internet.

Even with the basic residential or small business service, VOIPo comes with several additional features. The ATA the company provides for connecting your telephone is leased to you for free, which is not the case for many companies that provide similar services. Other features such as 3 way calling, call blocking, voicemail, SIP-based softphone capabilities for computer platforms and mobile devices, 60 minutes of included international calling to select countries per month, as well as several other features like online fax capabilities.

You have the ability to transfer your number to their service for free in most instances. This can be used in conjunction with the Cloud VoIP service that starts at $3 a month. This is very useful in instances where you would like to keep an established phone number but do not require a full-fledged phone service for the number. A 30 day unconditional guarantee is also offered so if you are not pleased, you can send back their ATA device within this time frame for a full refund.

Additional business services are available such as a hosted business PBX solution. For a flat $20 monthly fee, they will host an online PBX with SIP capabilities. This service has much broader feature capabilities than the standard residential or small business solution such as an IVR (interactive voice response) system and correlating auto attendant features. Other common business features are packaged with the service such as call conferencing, modifiable call queues and many others that can be controlled via a web based administration VoIPo login (vpanel) portal.

An extensive knowledgebase, as well as live chat, forums and a customer support phone line are available through their website.

The Bad

Though very pro-consumer, there are additional expenses that may come along with the service. Because the company is a qualified telecommunications company, you will be required to pay taxes based on your location. Though these fees are relatively small, two years worth of taxes can add up.

Some of the features and pricing require more details and explanation. For example, the number porting feature is not always free - a form must be submitted (it can anywhere from a week to 45 days to process) and, though not a common occurrence, a fee could be assessed in certain situations, or the transfer could be denied.

The ATA is provided on a free lease basis and as such remains the property of VoIPo. While there is a $49.95 fee if you damage it in any way, this type of replacement charge is common. If you are not comfortable with using a leased device you can always buy your own device and use it with the service. Check first to ensure the device you are planning to purchase can be supported.

A VoIPo softphone is also available for mobile, tablets or computer devices,although the company does not have its own application. This means that a user will need to use a third party application for either a computer or smart phone which will require additional configuration. The company recommends X-Lite but other applications such as ZoiPer can be utilized.

The Bottom Line

  • Two years of residential or small business service for $149 dollars (plus taxes) is packaged with over 40 additional features.
  • A free ATA is provided for your service and a 30 day money back guarantee is offered.
  • VoIPo Softphone capabilities are available for various platforms although a 3rd party application is required.
  • A hosted business IP PBX system costs a mere $20 a month.
  • The company offers a reseller program for $24.95 a month with select features and limited numbers that can be upgraded for additional lines and other services as needed.
  • Call forwarding starting at $3 a month can alleviate the burden of an existing phone plan.
  • All calling plans are designed for regular usage that is under 5,000 minutes per month.
  • No mobile apps currently available

Overall Thoughts

VoIPo offers low priced services that include many additional features that are backed by U.S. based customer service and support. This results in exceptional value for both consumers and businesses seeking a VoIP based phone service.

For business users, a hosted IP PBX starting at only $20 a month is a steal. Smaller businesses can enjoy a virtually worry free system by using the home service. Though using their service via a softphone will require additional configuration, this can greatly reduce expenditures on mobile expenses.

The lack of a mobile app for either Android or iOS (iPhone, iPad) based devices could be an issue for some though, as more and more people want to have easy access to their phone service at all times via their personal smart phone device.

In summary, VoIPo is an excellent choice for either home of business phone service.


VoIPo Overview

The reviews listed here have been submitted by actual users of the service. If you are an existing user of the service we would like to hear from you. Your opinions are welcome and will help others decide if a this service is good choice as their home phone solution. Click on the green button to add your own review.

All User Reviews (Page 1 of 9)

Summary
Total Number 89 5 Stars 45
Thumbs Up 58 4 Stars 13
Thumbs Down 31 3 Stars 19
Average Rating 3.9 2 Stars 9
More Providers 1 Star 3

VoIPo reviews are listed in chronological order.

Poor service, Incompetent

Overall rating (2.2)

#89 : JAN 22nd, 2020 :

Recommended: No

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I signed up with VOIPo in October 2019. Almost immediately their service fell apart as they bungled a server migration. It never recovered. I went days without any phone service. CallerID never worked right. I often picked up the phone to find the line dead. Their support reps blame the customer. I finally cancelled the service and now they are trying to cheat me on the refund.

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Cheap and It Works

Overall rating (4.4)

#88 : JAN 11th, 2020 :

Recommended: Yes

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It's cheap and it works. Has more features than a person knows what to do with but that's good to have. The price is really good and I save lots of money. It's phone service so not sure what else to say. Good service and cheap.

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Run as fast as you can

Overall rating (1)

#87 : DEC 6th, 2019 :

Recommended: No

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Do not contract with VOIPO - most of their users currently are on day 20+ of no service. Good luck getting someone on the phone or getting a straight answer. The trail of carnage as a result of their inability to easily resolve a redundancy issue (or better yet, prevent one) and how they dealt with it, is something you would find on an episode of "American Greed".

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3 Lines, TERRIBLE migration execution

Overall rating (2.6)

#86 : NOV 22nd, 2019 :

Recommended: No

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Our 3 business lines have been experiencing intermittent outages for the past 2 weeks. Terrible customer service. They wait until you report known issues versus sending you an alert that a feature is causing an outage and giving you a temporary workaround.

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Interface Problems

Overall rating (2.4)

#85 : NOV 8th, 2019 :

Recommended: Yes

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They require you use the Grandstream interface they provide. Normally you could set things like the time allowed for dialing yourself BUT not with VOIPo. You must either take down all firewalls so VOIPo can take control of your computer -or- load and install remote control software with an enormous EULA and registration (information gathering) requirements. VOIPo will not give you the password to sign into the interface and make the change yourself. Hey guys this is a simple setting why pillage the user's privacy to make it?

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Service degraded over the years

Overall rating (1.5)

#84 : SEP 24th, 2019 :

Recommended: No

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I've had this service for over 6 years. At first it was great. Then over time the quality degraded. Then the device failed and they would not send a new one so the service was not usable. Then when it came time to renew they charged my credit card prior to the renewal date before I could cancel and the credit card company would not reverse charges. You might think you will save money but in the end you won't.

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Excellent Vendor

Overall rating (5)

#83 : JUN 5th, 2019 :

Recommended: Yes

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We have used VoIPo since 2012 and highly recommend their service. Do be aware a reliable broadband Internet connection is necessary to assure good VoIP service from your provider.

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Not so great...

Overall rating (2)

#82 : FEB 6th, 2019 :

Recommended: No

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I have been with VOIPO for almost 2 years. During that time I usually had people I called comment on the poor connection. Often the call was dropped and on each call the caller would here a beep as if the call was recorded. Lately the beep is heard on my end. I will not renew and would not recommend.

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A Personal VOIPO Experience

Overall rating (2.2)

#81 : FEB 4th, 2019 :

Recommended: No

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I have used VOIPO for many years now. I have enjoyed the low price, but to get it you must buy two years at a time. The price quoted is without taxes and fees, so it is a little misleading to quote a two year price and then see it go up by a significant amount. I consider that to be misleading marketing. Further, they have poor technical support and only want to support one ATA device. They even fail to support other models by the same manufacturer. I believe this to be because of the lack of training the "tech support" people have. Making matters worse is the fact that some of the people who answer the phone are difficult to understand. This happens for two reasons. First, English is not the native language, and second, they often have poor connections to the Internet. It appears that all work out of their homes. By far, the worse situation is when finding out that they are not a 24/7 phone company. They close up after hours and you are on your own. One had better not have a problem with phone service after 5pm Friday, because then there will be no help until opening on Monday. To make matters even worse, there is no chat, no telephone support, no e-mail support, no support thru tickets on one's account and now they have even closed their forum site. I am deeply worried that they are going out of business and that their continual promotion of the two-year-in-advance payment promotion is basically a Ponzi scheme that will soon fall apart. It is clear that they are doing nothing to improve their infrastructure and things have stayed the same for years regardless of requests for improvements. This is not the way to run a business.

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Good but not perfect

Overall rating (4.6)

#80 : JAN 14th, 2019 :

Recommended: Yes

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I've been using VOIPO for about 4 or 5 years and I have been quite satisfied although it hasn't been perfect. It's a great saving over AT&T, and has a feature that allows you to add telephone numbers you want to block in addition to VOIPO's telemarketing phone number database if you turn it on. It works great for blocking telemarketers. Because it's internet based, it'll go down if your internet goes down. Another negative is if the service goes down, you'll need a cell or some other phone to call their tech support. I've had some hardware problems with their adapter but they gave me a new one for free. I've had to reset the adapter occasionally by cutting power to the adapter whenever features stopped working correctly but it wasn't much of an issue. Overall I like this service and recommend it to others.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 89 5 Stars 45
Thumbs Up 58 4 Stars 13
Thumbs Down 31 3 Stars 19
Average Rating 3.9 2 Stars 9
More Providers 1 Star 3

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