1-VoIP Reviews

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1-VoIP
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(4.5)
232 Reviews
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1-VoIP Review by WhichVoIP

In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.

The Good

1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.

Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.

The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.

All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.

Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.

Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.

If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.

1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.

The Bad

One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.

Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.

Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.

The Bottom Line

  • Residential Value Plan: This entry level plan costs $8.97/month and includes 500 minutes to North America and unlimited incoming minutes.
  • Residential US & Canada Unlimited Plan: This is their most popular plan and includes unlimited calling to North America for $17.97/month.
  • Residential World Unlimited Plan: For those that need International calling on a regular basis should consider this plan at $23.97 per month with unlimited calling to North America and 30 International countries (including Australia, France, Germany, UK, Mexcio, China, Hong Kong, Israel and more).
  • All residential plans include unlimited incoming minutes, premium features, hardware, free activation and no term commitment.
  • Business Lite Plan: This plan is for businesses with 1 to 5 users and the cost is $24.97 per month per extension.
  • Business Professional Plan: Having 6 to 19 users reduces the cost to $22.97 per month per extension.
  • Business Enterprise Plan: For the medium sized business with 20 to 99 users the cost is $20.97 per month per extension.
  • All business plans include the same feature set, unlimited calling, and a free trial is available. They have a "Match any competitor quote" promise also. Businesses with 100+ users will need to contact them directly for custom pricing.
  • SIP trunking plans start at $29.97 per month.
  • All rates exclude any applicable taxes, regulatory fees and surcharges.

Overall Thoughts

Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.


1-VoIP Overview

1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.

All User Reviews (Page 1 of 24)

Total Number 232 5 Stars 172
Thumbs Up 201 4 Stars 32
Thumbs Down 29 3 Stars 10
Average Rating 4.5 2 Stars 15
More Providers 1 Star 3

1-VoIP reviews are listed in chronological order.

Excellent service provider!

Overall rating (5)

#232 : MAY 17th, 2019 :

Recommended: Yes

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I debated for quite a while about getting rid of our landline service through the regular phone service who we had used for over 20 years. We talked it over and I did a lot of research on different VOIP services. The internet service in our area is not good so we needed to keep a landline phone but were tired of paying $60 a month, and that was with only caller ID as an add on. We finally decided to just go ahead and make the break from CenturyLink. We were able to keep the same phone number we had had for so many years. The switch over was painless and the customer service to help get up and running was phenomenal. I have never had one regret that we switched. We have all the extras and have never had a problem with the quality of our phone calls. The price is great and I would definitely recommend 1VOIP to anyone considering a change.

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Excellent, Reliable VOIP Service

Overall rating (5)

#231 : MAY 17th, 2019 :

Recommended: Yes

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This is a fairly priced service that outweighs regulated land lines. Due to poor reception in my neighborhood, I could not rely on a cellular phone at home. At the same time, regulated land line service had become very expensive in my market, and I could not bundle the service with others such as television, which I don't use. So 1-VOIP was a good solution that enabled me to maintain non-cellular phone service at my house. The drawback, of course, is that it is subject to power failures and Internet service interruptions that would not affect a regular land line. However, I felt comfortable with this arrangement given that I had the cellular phone as a backup.

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Always on point

Overall rating (5)

#230 : MAY 17th, 2019 :

Recommended: Yes

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Continuous phone service 24/7, provided by 1-VOIP is a no brainer. Several years as a content customer, without one issue or complaint. I would recommend this provider without reservation. Love them!

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Great!

Overall rating (5)

#229 : MAY 17th, 2019 :

Recommended: Yes

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Everything functions great! Customer service answers quickly and is really friendly and helpful. Features are easy to use and set up.

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Reliable, low-cost, no fuss service

Overall rating (4.8)

#228 : MAY 17th, 2019 :

Recommended: Yes

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Very happy with 1VoIP. I use this lightly, but it's always worked great when I needed it. Even though I give this out to businesses that I don't want to give my cell number to, robocalls have been rare. Aside from invoices, emails from them are infrequent. I don't feel marketed at. If there's a con, it would be I would like to add SMS text receiving.

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The Very Best Yet

Overall rating (5)

#227 : MAY 16th, 2019 :

Recommended: Yes

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Yes, in my opinion 1VOIP is the best telephone service I've ever had. It has more neat features than the big-name landline providers offer to residential customers, and it has worked flawlessly since I first subscribed about a year ago. The sound quality is especially good. This service is a real value for the price. I'd recommend it to anyone.

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Flawless

Overall rating (5)

#226 : MAY 15th, 2019 :

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I have been extremely pleased with my 1 year experience with 1-VOIP phone service. Sound quality is excellent, reliability has been 100%, cost is remarkably low, and service has been both friendly and very competent. I plan to stay with them for a long time.

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Customer Service

Overall rating (4.8)

#225 : MAY 14th, 2019 :

Recommended: Yes

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It was not explained to me that the rate I was paying for the first year was a promotion. When the renewal came up the price jumped. I called customer service and they satisfied my concerns.

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Great service and value!

Overall rating (5)

#224 : MAY 14th, 2019 :

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I have saved a ton of money and been able to block over 90% of my spam calls with 1- VoIP. I highly recommend them. Quality of the product and customer support is outstanding.

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Great Phone Service

Overall rating (5)

#223 : MAY 14th, 2019 :

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Great phone service. We were getting a lot of robo calls. I went into our account and figured out how to block those calls. Now not too many get through now which is wonderful.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 232 5 Stars 172
Thumbs Up 201 4 Stars 32
Thumbs Down 29 3 Stars 10
Average Rating 4.5 2 Stars 15
More Providers 1 Star 3

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