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1-VoIP Review by WhichVoIP

1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.

In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.

The Good

1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.

Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.

The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.

All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.

Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.

Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.

If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.

1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.

The Bad

One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.

Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.

Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.

The Bottom Line

• Residential Value Plan: This entry level plan costs $8.97/month and includes 500 minutes to North America and unlimited incoming minutes.
• Residential US & Canada Unlimited Plan: This is their most popular plan and includes unlimited calling to North America for $17.97/month.
• Residential World Unlimited Plan: For those that need International calling on a regular basis should consider this plan at $23.97 per month with unlimited calling to North America and 30 International countries (including Australia, France, Germany, UK, Mexcio, China, Hong Kong, Israel and more).
• All residential plans include unlimited incoming minutes, premium features, hardware, free activation and no term commitment.
• Business Lite Plan: This plan is for businesses with 1 to 5 users and the cost is $24.97 per month per extension.
• Business Professional Plan: Having 6 to 19 users reduces the cost to $22.97 per month per extension.
• Business Enterprise Plan: For the medium sized business with 20 to 99 users the cost is $20.97 per month per extension.
• All business plans include the same feature set, unlimited calling, and a free trial is available. They have a "Match any competitor quote" promise also. Businesses with 100+ users will need to contact them directly for custom pricing.
• SIP trunking plans start at $29.97 per month.
• All rates exclude any applicable taxes, regulatory fees and surcharges.

Overall Thoughts

Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.

All User Reviews (Page 1 of 26)

1-VoIP reviews are listed in chronological order.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

WhichVoIP Visitor Comments

#12 : Posted by Marty Krammer

If one has the US Canada Unlimited plan, can one still make an international call If ever needed and just be charged an additional fee?

-> Response: Yes that is correct. If you go to the 1VoIP website and look for the International rates page you can see what the per minute rates are for the countries of interest.

 

#11 : Posted by J. Flannery

I live in a rural area in case of emergency 911 could locate my home orienting on my land line. Would emergency services still be able to locate me if I was using 1 VOIP?

-> Response: Yes E911 works slightly differently but so long as you have an up-to-date address in the portal for 1VoIP, it will work as expected. This assumes you have power and Internet service at the time of course (requirements for VoIP).

 

#10 : Posted by Jo Avery

Does this work with an actual fax machine?

-> Response: Internet fax is the main service supported (you should try it as it makes things easy) but I believe they also can support fax machines by using an ATA adapter. You may need to talk to them specifically about this though.

 

#9 : Posted by Shawn

Do you have a VoIP device that plugs into the entire phone system? Or do you have to connect the phone directly to the device?

-> Response: You can connect it directly to the ATA device or you could use a cordless phone system to expand your phones across your home. Alternatively, if you disconnect the landline at point of demarcation on the side of your house you could use the internal wiring of your home and connect the ATA device to that so you can use phones in other rooms. We tend to recommend the cordless path though.

 

#8 : Posted by Martin

I currently have landline service with two numbers (that both ring to the same line) can I port both numbers to a single account?

-> Response: Yes that is not an issue, the provider will simply port both numbers and route to your phone.

 

#7 : Posted by Steven Lester Novy

Can I keep my existing landline number

-> Response: You should have no issue keeping your current landline number. There are occasional corner cases but they are rare. Check with 1VoIP to be sure.

 

#6 : Posted by Tony

I have a Uniden Dect 6.0 phone and some remote handsets. Will this work?

-> Response: Yes there should be no issues with this. The ATA the provider sends you will support the cordless phones.

 

#5 : Posted by Jim Fuhlbrugge

If I put in 1 VOIP service now and change internet providers later, how does that impact phone service?

-> Response: Changing Internet provider should not affect your VoIP service, providing it's still a good Internet connection.

 

#4 : Posted by Charles Luebke

Can the VOIP adapter be used with a Panasonic Model: KX-TG764 phone set?

-> Response: Yes that should be fine, in fact any cordless (or corded) phone that has a standard RJ-11 type connector should work with a VoIP adapter.

 

#3 : Posted by Myrna Highlander

Do you we use our regular home phone when with VoIP? Do we have caller ID with 1 VoIP? Does the 1VoIP need to be plugged in to the computer and the computer be turned on for it to work correctly? Do we pay a year in advance when we start?

-> Response: Yes you can just use your existing phone. 1-VoIP will send you an adapter (ATA). Basically you connect your regular phone to the adapter and also connect the adapter to your Internet modem and that's it.
You will indeed get caller ID with 1-VoIP. They also have some neat features for blocking those annoying Telemarketing call (e.g. Nomorobo and anonymous call rejection).
No need for the computer, but you do need Internet.
You pay monthly for service.

 

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