|
1-VoIP Reviews
|
1-VoIP Review by WhichVoIP
1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.
In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.
The Good
1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.
Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.
The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.
All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.
Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.
Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.
If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.
1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.
The Bad
One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.
Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.
Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.
The Bottom Line
- Residential Value Plan: This entry level plan costs $8.97/month and includes 500 minutes to North America and unlimited incoming minutes.
- Residential US & Canada Unlimited Plan: This is their most popular plan and includes unlimited calling to North America for $17.97/month.
- Residential World Unlimited Plan: For those that need International calling on a regular basis should consider this plan at $23.97 per month with unlimited calling to North America and 30 International countries (including Australia, France, Germany, UK, Mexcio, China, Hong Kong, Israel and more).
- All residential plans include unlimited incoming minutes, premium features, hardware, free activation and no term commitment.
- Business Lite Plan: This plan is for businesses with 1 to 5 users and the cost is $24.97 per month per extension.
- Business Professional Plan: Having 6 to 19 users reduces the cost to $22.97 per month per extension.
- Business Enterprise Plan: For the medium sized business with 20 to 99 users the cost is $20.97 per month per extension.
- All business plans include the same feature set, unlimited calling, and a free trial is available. They have a "Match any competitor quote" promise also. Businesses with 100+ users will need to contact them directly for custom pricing.
- SIP trunking plans start at $29.97 per month.
- All rates exclude any applicable taxes, regulatory fees and surcharges.
Overall Thoughts
Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.
All User Reviews (Page 1 of 26)
1-VoIP reviews are listed in chronological order.
Best Service - American Support - A+
(5)
Number 252 : JUL 3rd, 2020 : Jim
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Outstanding all the way around, call their 24/7 support line and you get an American on the phone. They get
your issue immediately and find solutions very quickly.
Cannot say enough good things about this company. I asked the outstanding support person Justin "how can I help
your company?" and came here on my own initiative to spread the word.
Great sound quality, a portal that lets you block numbers, forwarding, etc. Great value you cannot go wrong!
Comment on this review >>
Solid and Great Customer Service
(5)
Number 251 : JUL 1st, 2020 : Steve
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Highly recommended! 1-VOIP is the third company I have tried. It's been solid and customer and technical service have been outstanding. One gets a person on the other end from their
Oklahoma center every time. When I started, I asked if I could try a temporary number before porting my Verizon landline. "Yes, of course!". When the the first Internet adapter stopped
working after a year, they over nighted a new one. When I called to ask for a list of key codes, one was sent immediately. When I experienced some anomaly last year, technical support
reprogrammed the Internet adapter remotely. The Zoiper softphone App is included with the subscription and I installed it on my Mac. When I traveled to New Zealand in 2018, I had
trouble logging into the 1-VOIP site and making US calls. I wrote to Tech Support, who immediately responded: the problem was that repeated phoning from a foreign IP led to the IP
being blacklisted. The tech immediately white listed IP and all was well. Call quality is excellent.
Comment on this review >>
Wonderful Phone Support
(5)
Number 250 : JUN 11th, 2020 : Julia
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

A kind and patient man helped me set up my initial service questions which involved among other things: porting phone numbers, deleting my assigned 1-VOIP phone number and setting up a voice mail message. Thank you!
Comment on this review >>
Great Service
(5)
Number 249 : MAY 30th, 2020 : Linda
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

The best customer support I have experienced. The first thing that impressed me is there was no wait time to talk to a live person. Very pleased. Voice quality has been excellent.
Comment on this review >>
Reliable plus good customer service
(5)
Number 248 : APR 15th, 2020 : Christopher
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

The service is very reliable, especially compared to Vonage, which I used years ago. 1-VOIP's feature of being able to receive voice mail messages by e-mail is very useful. On only one or two occasions have I found the signal choppy, and on those occasions simply power-cycling the VOIP modem on and off corrected the problem. I didn't have to call customer service or do any complicated diagnostics. And their customer service is excellent - whenever you call, you reach a US-based person. Their rates are very reasonable.
Comment on this review >>
Better service at 1/3rd the price
(5)
Number 247 : MAR 29th, 2020 : Tom
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

I switched from Verizon copper-wire service to 1-VoIP. Their service, including their customer service, is better in every way.
Comment on this review >>
Easy to install and works great
(5)
Number 246 : MAR 18th, 2020 : Pat
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Had AT&T land line that I was paying $55 a month for (was also voice over IP). Installed this in a matter of minutes and it works perfect for under $14 a month.
Comment on this review >>
Easy setup - and just works
(5)
Number 245 : MAR 8th, 2020 : Ron
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Couldn't be easier to setup. Lots of features for the money. Great value. Should have done this sooner.
Comment on this review >>
Best Customer Support I have ever experienced
(5)
Number 244 : MAR 4th, 2020 : Vic
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

When I installed my service I contacted customer support because the time on my phone would default to Pacific Time Zone when I received a call and I live in the Eastern Time zone. The
rep worked with me on the phone to resolve the problem. After some investigation it was determined that as I had received a newer interface box and the setup which was done at 1VoIP was
incorrect. The issue was solved and I received a free month of service for my inconvenience. I have also had to contact the billing department a couple of times and all of my issues were
resolved immediately. I would recommend this company to any one who is tired of paying high fees for a land line or phone service from Spectrum.
Comment on this review >>
Great
(5)
Number 243 : MAR 3rd, 2020 : Sam
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

I like this VoIP 'land line'. Voice mail service is great, I access voice mail from Europe and India and quality of stored voicemail is very good.
Comment on this review >>
- Page 1 of 26


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#12 : Posted by Marty Krammer
If one has the US Canada Unlimited plan, can one still
make an international call If ever needed and just be
charged an additional fee?
-> Response: Yes that is correct. If you go to the 1VoIP website and look for the International rates page you can see what the per minute rates are for the countries of interest.
#11 : Posted by J. Flannery
I live in a rural area in case of emergency 911 could
locate my home orienting on my land line. Would
emergency services still be able to locate me if I was
using 1 VOIP?
-> Response: Yes E911 works slightly differently but so long as you have an up-to-date address in the portal for 1VoIP, it will work as expected. This assumes you have power and Internet service at the time of course (requirements for VoIP).
#10 : Posted by Jo Avery
Does this work with an actual fax machine?
-> Response: Internet fax is the main service supported (you should try it as it makes things easy) but I believe they also can support fax machines by using an ATA adapter. You may need to talk to them specifically about this though.
#9 : Posted by Shawn
Do you have a VoIP
device that plugs
into the entire
phone system? Or do
you have to connect
the phone directly
to the device?
-> Response: You can connect it directly to the ATA device or you could use a cordless phone system to expand your phones across your home. Alternatively, if you disconnect the landline at point of demarcation on the side of your house you could use the internal wiring of your home and connect the ATA device to that so you can use phones in other rooms. We tend to recommend the cordless path though.
#8 : Posted by Martin
I currently have landline service with two numbers
(that both ring to the same line) can I port both
numbers to a single account?
-> Response: Yes that is not an issue, the provider will simply port both numbers and route to your phone.
#7 : Posted by Steven Lester Novy
Can I keep my existing landline number
-> Response: You should have no issue keeping your current landline number. There are occasional corner cases but they are rare. Check with 1VoIP to be sure.
#6 : Posted by Tony
I have a Uniden Dect 6.0 phone and some remote
handsets. Will this work?
-> Response: Yes there should be no issues with this. The ATA the provider sends you will support the cordless phones.
#5 : Posted by Jim Fuhlbrugge
If I put in
1 VOIP service now and
change internet
providers later, how
does that impact
phone service?
-> Response: Changing Internet provider should not affect your VoIP service, providing it's still a good Internet connection.
#4 : Posted by Charles Luebke
Can the VOIP adapter be used with a Panasonic Model:
KX-TG764 phone set?
-> Response: Yes that should be fine, in fact any cordless (or corded) phone that has a standard RJ-11 type connector should work with a VoIP adapter.
#3 : Posted by Myrna Highlander
Do you we use our regular home phone when with
VoIP? Do we have caller ID with 1 VoIP? Does the 1VoIP
need to be plugged in to the computer and the computer be
turned on for it to work correctly? Do we pay a year in
advance when we start?
-> Response: Yes you can just use your existing phone. 1-VoIP will send you an adapter (ATA). Basically you connect your regular phone to the adapter and also connect the adapter to your Internet modem and that's it.
You will indeed get caller ID with 1-VoIP. They also have some neat features for blocking those annoying Telemarketing call (e.g. Nomorobo and anonymous call rejection).
No need for the computer, but you do need Internet.
You pay monthly for service.
[VIEW ALL 12 COMMENTS]
Ask us your question or add a comment:
Use the form below to add your comments/thoughts and to interact with us. All comments will be moderated by WhichVoIP.com before going live. We try to answer all questions within 24 hours.