1-VoIP Reviews

230

User Reviews

4.8/5

Average Rating

98%

Recommended

Total:

230

5-Star:

200

4-Star:

3-Star:

2-Star:

1-Star:

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1-VoIP Review by WhichVoIP

1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.

In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.

The Good

1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.

Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.

The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.

All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.

Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.

Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.

If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.

1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.

The Bad

One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.

Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.

Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.

The Bottom Line

Residential Value Plan: This entry level plan costs $8.97/month and includes 500 minutes to North America and unlimited incoming minutes.
Residential US & Canada Unlimited Plan: This is their most popular plan and includes unlimited calling to North America for $17.97/month.
Residential World Unlimited Plan: For those that need International calling on a regular basis should consider this plan at $23.97 per month with unlimited calling to North America and 30 International countries (including Australia, France, Germany, UK, Mexcio, China, Hong Kong, Israel and more).
All residential plans include unlimited incoming minutes, premium features, hardware, free activation and no term commitment.
Business Lite Plan: This plan is for businesses with 1 to 5 users and the cost is $24.97 per month per extension.
Business Professional Plan: Having 6 to 19 users reduces the cost to $22.97 per month per extension.
Business Enterprise Plan: For the medium sized business with 20 to 99 users the cost is $20.97 per month per extension.
All business plans include the same feature set, unlimited calling, and a free trial is available. They have a "Match any competitor quote" promise also. Businesses with 100+ users will need to contact them directly for custom pricing.
SIP trunking plans start at $29.97 per month.
All rates exclude any applicable taxes, regulatory fees and surcharges.

Overall Thoughts

Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.

All User Reviews (Page 1 of 23)

1-VoIP reviews are listed in chronological order.

Great service always by Techs

(5)

Number 230 : JAN 17th, 2023 : Margie

Recommended: Yes

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All your techs are top notch. They know their products and most important know how to correct consumer issues. Thank You 1VOIP for all your support.

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1-VoIP features compared to VoIPLy

(4.6)

Number 229 : AUG 24th, 2022 : Ken

Recommended: Yes

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I have tried both 1-VoIP and VoIPLy and will compare the two as part of this but it is mainly about 1-VoIP. I ultimately chose 1-VoIP over VoIPLy for several reasons and I will discuss more below. Here are the pros and cons that I observed. 1. My top priority is call clarity and 1-VoIP wins out over VoIPLy and there may be specific reasons for this. VoIPLy was quite good but 1-VoIP was excellent and this was especially important because I used a fixed wireless device and was pleasantly surprised at how clear the phone conversation was with high latency. High latency (~95ms) usually starts to lose quality on VoIP devices so I had to try a few to determine how well this was going to work. The quality was heads and tails above what I got with Verizon fixed wireless phone service with no features. On 1-VoIP I talked for about 105 minutes to someone and it was crystal clear and no dropped calls. On VoIPLy I only talked about 10 mins and the call dropped. The quality and malfunctions may have to do with the SIP ALG setting that you can disable in some routers and unfortunately AT&T has a Pace 5286ac router that I use and cannot be disabled on a fixed wireless device (talks to cell towers and has a high latency). I also have one in another house that is connected to fiber and that solution would be to put another router in its DMZ and then disable SIP ALG. I had done that in the past but got rid of it because AT&T changed some DNS settings and my router no longer worked. When I called VoIPLy about this they were very responsive and made a protocol change (I believe it was from UDP to TCP) which works but the tech said at some point it may revert back. I was not happy with that because I was experiencing people trying to call and the phone would not ring and echos on people calling me. I did not have this problem with 1-VoIP and am wondering if it may be the device they use (1-VoIP uses the Grandstream HT802 that has jitter and echo correction, VoIPLy uses the HT801 which does not and not sure if this has any effect or not). Winner: 1-VoIP 2. Features: VoIPLy clearly is the winner here with unlimited outgoing minutes as opposed to 500 minutes for 1-VoIP. While VoIPLy has a chat agent and an online ticketing system, both had what I would consider excellent help and support when calling or using an agent for support and both were straight forward and very helpful with the issues that I had. VoIPLy also allows you to call 50 different countries and gives you 60 free minutes but a strange feature that I found is that it cuts off the call after 60 minutes and you have to call them back if you weren't done, the timer then starts but the calls are fairly cheap unless you call a mobile. A con for VoIPLy is that they do not have a SIP client for your PC, only mobile and I like to take my laptop and make calls from other countries. I have not traveled to evaluate how good these clients are on either the PC or mobile and I did not try the VoIPLy client on my mobile but using the PC the client seemed to work well. I also liked that VoIPLy would transcribe the voicemail so that you did not have to listen to it to get the message. Portal: This is almost never discussed but I think worth a look. The 1-VoIP portal is solid and can be accessed from one page. For VoIPLy it is not laid out particularly well and you have to hunt around. VoIPLy seems to be taking advantage of the HT801 functionality to do some of the voicemail lifting which is fine but not the friendliest to navigate. Also, going to the VoIPLy portal if you go to their website and click on customer portal it will ask for your phone # and then route you to the actual portal which will be your user name and password. This is not as straight forward as for the 1-VoIP login. This could probably be solved by book marking the second portal as it uses a GUI style login but some might not know how to do that. Winner: 1-VoIP. Price: Mostly a draw as they are the same however VoIPLy does offer more features and does not charge for shipping when receiving the adapter. Winner: VoIPLy. One issue that I saw is with 1-VoIP when I got the temporary number and called my cell phone it showed up as spam. This did not happen with VoIPLy and not sure why but I wasn't really worried as I planned on porting my own number anyway but wanted to try it out before the port, that was strange and don't know why. I was told by support to contact my cell provider to have it removed but it doesn't show up anywhere else like that. Another interesting item is the the HT802 from 1-VoIP provides two RJ-11 jacks as opposed to 1 on the HT801 provided by VoIPLy. I know that you can order another "virtual" number from 1-VoIP for $2.95/month if you want a second number. I have another VoIP system that has two jacks and the nice thing about it is if you have another phone like an office phone attached you can make outgoing calls while someone is using the phone on the other jack or it would ring if someone were trying to call you while someone was on the other phone but I have not tried that with the 1-VoIP adapter but wondering if using a fax on it would work but probably don't need it as you can fax documents from the portal. VoIPLy had a different take in that you can send an email using your VoIP number and email address and VoIPLy will intercept it and send it on to the physical fax but I did not try that feature to see how well that works. In regards to voicemail, I like how with 1-VoIP the adapter blinks if you have a voicemail which gives a nice visual clue and when you hear the voicemail it stops blinking. VoIPLy adapter does not do this so you will have to physically check your email or voicemail. Conclusion: Both of these companies seem to be good and have a very good product. Make sure if you are considering VoIPLy that you can turn off the SIP ALG setting on your routers and that should be smooth sailing but if you have an AT&T Pace 5286AC router be forewarned you will not be able to turn that off and you may have issues using VoIPLy as discussed above.

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Great Service

(5)

Number 228 : FEB 11th, 2022 : Georgianna

Recommended: Yes

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The 1VoIP service is great. I have informed all my friends and family members about the great service I have received from them when I have a problem with my new telephone, and the low cost for the phone line service. Being a senior on social security my budget can handle the cost for this service I can handle the cost with ease. I'm a widow with many health issues and medical payments require a large portion of my monthly income. In the past I was enrolled with Consumer cell, I was with them for years. In the end I just was unable to keep their service due to the monthly cost. AND then I found 1VoIP. Thank you so much for a great phone service, at a price I and all seniors can afford.

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Great Service

(5)

Number 227 : FEB 9th, 2022 : Allan

Recommended: Yes

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Service was simple to install and has worked flawlessly since I started with them. Highly recommended.

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Way better than my old AT&T landline

(5)

Number 226 : FEB 8th, 2022 : David

Recommended: Yes

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I am very pleased with the service and value of this product. AT&T's landline service just kept getting worse and worse , as they raised the price. Last straw was when they decided not to provide backup generators to keep the local nodes running during hurricane season. I was paying $60+/month with no caller ID. So, I fired them. I was able to port my old number over with no trouble, just by following the instructions that were provided. There have been no outages, the sound quality is actually better than my old landline. The features are really good. I love the voicemails getting emailed to me, and I love the e-fax feature!

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Customer Service

(5)

Number 225 : JUN 24th, 2021 : Fallyn

Recommended: Yes

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Customer service is stellar. I spoke to Autumn I believe and I just wanted to let you know that you have great technical and customer service care.

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Great service!

(4)

Number 224 : JUN 19th, 2021 : Linda

Recommended: Yes

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We're mostly pleased with this service. However, occasionally the call will drop for no apparent reason and we have to call the person back. We've recommended this service to our friends.

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Gets the job done

(4.8)

Number 223 : JUN 18th, 2021 : William

Recommended: Yes

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Gets the job done. Only wish is that Voicemail had more options to send messages to. Can only do one email. SMS alerts would be nice.

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Good service

(5)

Number 222 : JUN 17th, 2021 : Saj

Recommended: Yes

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Have used this service for 4+ years and it works very good for me. I have had no issues with service at all, setup is done by company, so plug and play service.

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Superb Quality, Support and Value

(4.6)

Number 221 : MAR 17th, 2021 : Walt

Recommended: Yes

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1-VoIP residential provides top notch voice quality and customer support at a great price. They don't offer a lot of features, but it does everything I need and they have a similar, more full-featured business service. They offer a free network box and don't require a contract commitment. I tried them out by forwarding my AT&T landline to a 1-VoIP number on my home PBX, to test the Nomorobo spam blocking. It blocked about half the spam calls. After a month, I ported my number over. There were a couple of glitches, but I always got a support person on the phone and a quick response by email, and everything got resolved quickly.

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Page 1 of 23

Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

WhichVoIP Visitor Comments

#12 : Posted by Marty Krammer

If one has the US Canada Unlimited plan, can one still make an international call If ever needed and just be charged an additional fee?

-> Response: Yes that is correct. If you go to the 1VoIP website and look for the International rates page you can see what the per minute rates are for the countries of interest.

#11 : Posted by J. Flannery

I live in a rural area in case of emergency 911 could locate my home orienting on my land line. Would emergency services still be able to locate me if I was using 1 VOIP?

-> Response: Yes E911 works slightly differently but so long as you have an up-to-date address in the portal for 1VoIP, it will work as expected. This assumes you have power and Internet service at the time of course (requirements for VoIP).

#10 : Posted by Jo Avery

Does this work with an actual fax machine?

-> Response: Internet fax is the main service supported (you should try it as it makes things easy) but I believe they also can support fax machines by using an ATA adapter. You may need to talk to them specifically about this though.

#9 : Posted by Shawn

Do you have a VoIP device that plugs into the entire phone system? Or do you have to connect the phone directly to the device?

-> Response: You can connect it directly to the ATA device or you could use a cordless phone system to expand your phones across your home. Alternatively, if you disconnect the landline at point of demarcation on the side of your house you could use the internal wiring of your home and connect the ATA device to that so you can use phones in other rooms. We tend to recommend the cordless path though.

#8 : Posted by Martin

I currently have landline service with two numbers (that both ring to the same line) can I port both numbers to a single account?

-> Response: Yes that is not an issue, the provider will simply port both numbers and route to your phone.

#7 : Posted by Steven Lester Novy

Can I keep my existing landline number

-> Response: You should have no issue keeping your current landline number. There are occasional corner cases but they are rare. Check with 1VoIP to be sure.

#6 : Posted by Tony

I have a Uniden Dect 6.0 phone and some remote handsets. Will this work?

-> Response: Yes there should be no issues with this. The ATA the provider sends you will support the cordless phones.

#5 : Posted by Jim Fuhlbrugge

If I put in 1 VOIP service now and change internet providers later, how does that impact phone service?

-> Response: Changing Internet provider should not affect your VoIP service, providing it's still a good Internet connection.

#4 : Posted by Charles Luebke

Can the VOIP adapter be used with a Panasonic Model: KX-TG764 phone set?

-> Response: Yes that should be fine, in fact any cordless (or corded) phone that has a standard RJ-11 type connector should work with a VoIP adapter.

#3 : Posted by Myrna Highlander

Do you we use our regular home phone when with VoIP? Do we have caller ID with 1 VoIP? Does the 1VoIP need to be plugged in to the computer and the computer be turned on for it to work correctly? Do we pay a year in advance when we start?

-> Response: Yes you can just use your existing phone. 1-VoIP will send you an adapter (ATA). Basically you connect your regular phone to the adapter and also connect the adapter to your Internet modem and that's it.
You will indeed get caller ID with 1-VoIP. They also have some neat features for blocking those annoying Telemarketing call (e.g. Nomorobo and anonymous call rejection).
No need for the computer, but you do need Internet.
You pay monthly for service.

[VIEW ALL 12 COMMENTS]

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