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(4.6) 217 Reviews |
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In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.
1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.
Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.
The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.
All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.
Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.
Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.
If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.
1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.
One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.
Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.
Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.
Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.
1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.
| Total Number | 217 | |
168 |
| Thumbs Up | 186 | |
26 |
| Thumbs Down | 29 | |
15 |
| Average Rating | 4.6 | |
6 |
| More Providers | |
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1-VoIP reviews are listed in chronological order.
(2.6) #217 : JUN 13th, 2018 : David
Horrible customer service. They refused to troubleshoot my issues. Three different technicians tried. The first changed some settings, the second had me try different troubleshooting where a definite issue appeared while doing the problem solving but then claimed it wasn't a problem (all circuits are busy was the issue but they passed that off as no problem). The third didn't do anything but tell me it was not a problem they could solve. Buyer beware.
(2.7) #216 : JAN 8th, 2018 : Ann
Since I renewed for the 2nd year I have had nothing but problems and no one seems to be able to fix them. Each customer service or tech support person I can talk to says they will let someone else know and they will fix the problem and call me back that day to tell me it is fixed. Never happens. No call back, no fixing! This has gone on for over 3 months now. One example is that when I dial the number I am calling it takes anywhere from 45 seconds to ONE MINUTE and 17 seconds for the first ring that I hear. Sometime I don't even hear a ring and i just hear maybe 15 seconds into either the answering party - if answering machine I have already missed making a recording in many cases. When I am called the other party just hears ringing and when I pick up and answer they do not hear me. Looking for better service.
VISITOR/PROVIDER FEEDBACK:
1-VoIP CS (February 6th 2018) : We are very sorry to hear of the issues you experienced. We believe this issue was resolved, although it was not resolved in a timely manner and definitely something we are working to correct on our side. If you continue to have these or any issues, please let us know.
(5) #215 : OCT 30th, 2017 : Kelly
I have been a 1VoIP customer for a few years now. I did a lot of research before switching from Verizon and have not been disappointed in the least. 1VoIP has given me excellent call quality, better reliability than my Verizon landline, and some of the best customer service I've had with any company (phone or otherwise). Any time I had a question or needed anything...they were right there to help...a real person, really quickly, really helpful. Couldn't ask for any better! FYI...my questions were never an issue with the phone service...that has worked flawlessly since day 1. They helped me with everything from refining callerID to helping me find the least expensive way to call my daughter while she was interning in France...things like that...they made everything easy. I'm a very happy customer.
(2.2) #214 : OCT 19th, 2017 : Mark
Requested configuration instructions 4 times, they said they would email them. Not sent, I have no time for this delay. Strange that you cannot find them online like other providers do.
(4.7) #213 : SEP 6th, 2017 : G
Switched to 1-VoIP from Ooma and the phone service reliability is much better now. Call quality is excellent too. Best of all, the other members of my household don't say anything about it! No complaints = happy customer!
(2.4) #212 : JUL 20th, 2017 : Doug
Long distance calls dropping after 30 seconds. Local calls connection so poor that my clients keep on asking me to call them using the Cell Phone! Four lines, one can not tell which one is worse than the other. They advertise as a Canadian supplier but charge in USD, and it is expensive. We are searching for a new supplier.
VISITOR/PROVIDER FEEDBACK:
1-VoIP CS (February 6th 2018) : The issues you experienced are not typical, and we are sorry that you had those issues. In most cases where the Internet provider is providing a consistent, quality Internet connection, we are able to provide quality phone service. With regards to the pricing, we have Canadian-based pricing and rates available, and we try to give this pricing to all of our Canadian customers. We would love the opportunity to try and make things right.
(5) #211 : JUL 6th, 2017 : Alessandro
Since day one everyone has been cordial, willing to help, and very professional. I am very happy to have chosen them as my provider for my VoIP needs, and a special thanks for the outstanding service I received to Maddie, Jamie, and Robert. But again, everyone has been splendid so far, and you cannot go wrong by switching with 1-VOIP.
(4.7) #210 : JUN 1st, 2017 : Phil
I was tired of my previous provider and was looking for the best. I have been very pleased with the service and features of 1-VoIP. Their people are great, helping me to set-up the service and billing questions. The call quality is great. They have a service to reduce (not 100%) the nuisance calls. I am glad I found 1-VoIP!
(5) #209 : MAY 27th, 2017 : Dave
We wanted this because of questionable cell coverage at our house. 1VoIP has only gone out the one time our Internet service dropped out. It was very easy to set up, reasonably priced, and does what our old land line did.
(5) #208 : MAY 16th, 2017 : Lou
We have been with 1VoIP for about a year now and if you are seriously considering a VoIP service, this is the one to choose. We had a couple of technical glitches at the the beginning, but these were quickly addressed. Their service personnel are efficient and friendly and very helpful. We have friends who use other VoIP providers. When we compare the sound quality of this service with their service, ours is far superior. Highly recommended.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
| Total Number | 217 | |
168 |
| Thumbs Up | 186 | |
26 |
| Thumbs Down | 29 | |
15 |
| Average Rating | 4.6 | |
6 |
| More Providers | |
2 | |
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