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(4.5) 233 Reviews |
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In the Internet telephony market, many providers select a niche to serve with various offerings. Yet some, like 1-VoIP, take an approach of meeting needs from the big business down to residential customers. This company takes customers of any size and offers some additional perks that few others openly promote.
1-VoIP offers hosted services to accommodate residential users and busines users, from small/home offices up to larger businesses, as well as SIP Trunking services for anyone with a PBX needing to connect to other communication networks.
Residential service is offered in 3 different plans to cover the needs of the casual caller to the world caller. All service packages come with free activation and free hardware to connect a device. Subscribers may connect with an analog phone or a digital VoIP phone with the included SP2102 adapter. It is possible to connect most other BYOD hardware but it would be best to contact customer support to ensure compatibility of existing hardware.
The Value program for residential service runs at $8.97 a month and includes 500 minutes of calling to North American numbers. The US & Canada Unlimited plan offers just as the name implies, unlimited calling between numbers in these locations, and costs $17.97 per month. The World Unlimited plan is $23.97 per month and takes it a step further by offering unlimited calling to 30 countries with reasonable rates for calls outside of the covered regions.
All residential plans include unlimited incoming minutes, all features, hardware adaptor, a $14.95 activation fee, and no term commitment, as well as the option to use Nomorobo (for blocking telemarketers and robocalls). Features include voicemail, internet fax capabilities, music on hold, call filtering, forwarding, waiting, speed dial and more.
Business VoIP services pricing is based on a "per extension" fee which varies based on the number of users (i.e. extensions) configured. The Lite offering pricing is $24.97 per user per month for groups of 1 to 5 users, dropping to $22.97/user/mo for groups of 6 to 19 users, and then dropping to $20.97/user/mo for groups of 20 - 99 users. Beyond 99 users, a customer may call to negotiate a specific price. Note that the company will match any competitor quote for a similar service.
Features are all inclusive with any of the Business VoIP services. Customers may setup call queues, an auto-attendant (i.e. IVR menus), record calls and fax among many other features. Another great add-on is the inclusion of Nomorobo. This 3rd party service is specifically designed to block spam calling such as telemarketers and other well-known, blacklisted numbers.
If you run IP PBX software, SIP Trunking services are available for such systems. The Service Level Agreement (SLA) provides 99.999% uptime (thats less than 6 minutes of downtime per year) with 3 fully redundant co-located switching facilities. Virtually any mainstream PBX system (such as Asterisk, 3CX, Elastix, FreePBX etc.) can utilize 1-VoIP SIP Trunking to enjoy major cost saving benefits, though a consultation with customer service is necessary for exact pricing.
1-VoIP provides 24/7 customer service and technical support via phone and email with 100% based US support staff.
One frustrating aspect of the site is the lookup feature for International calling. Some countries are difficult to find because of the way the input field works. Keep in mind, it is best to contact a customer service representative for more involved setups when distinct details are required.
Little information is provided pertaining to how the configuration process works. Many may want to know if a designated company admin converts settings or if a 1-VoIP representative must alter settings. For clarification, web administration is possible for business phone systems.
Make sure you keep any hardware provided by 1-VoIP for free in good shape as you will need to return it within 14 days of any cancellation of services. Otherwise you will be charged for the equipment.
Though a few bits of information are lacking, the company offers straightforward pricing and the standard set of VoIP service features. Residential customers have several options as do businesses, not to mention SIP trunking service is offered for custom systems. Anyone seeking a new communication system should strongly consider contacting this company to see if services are a good fit.
1-VoIP phone service has been around for many years. Originally under the name VoIP Your Life, they rebranded to VYLmedia, before changing the service brand name to 1-VoIP. User submitted reviews on this page include all brands for it's service.
| Summary | |||
|---|---|---|---|
| Total Number | 233 | |
172 |
| Thumbs Up | 201 | |
32 |
| Thumbs Down | 30 | |
10 |
| Average Rating | 4.5 | |
16 |
| More Providers | |
3 | |
1-VoIP reviews are listed in chronological order.
(2) #233 : FEB 1st, 2020 : Terry
Recommended: No
LOTS of call drops but the big reason to avoid them is a 250% increase on the year 2 price from the year 1 price. And not only that, they have continued to send bills after acknowledging in previous emails that I had cancelled the service and ported the number to a different provider prior to my service expiring. These are the kind of people that can not be trusted.
(5) #232 : MAY 17th, 2019 : Lynnette
Recommended: Yes
I debated for quite a while about getting rid of our landline service through the regular phone service who we had used for over 20 years. We talked it over and I did a lot of research on different VOIP services. The internet service in our area is not good so we needed to keep a landline phone but were tired of paying $60 a month, and that was with only caller ID as an add on. We finally decided to just go ahead and make the break from CenturyLink. We were able to keep the same phone number we had had for so many years. The switch over was painless and the customer service to help get up and running was phenomenal. I have never had one regret that we switched. We have all the extras and have never had a problem with the quality of our phone calls. The price is great and I would definitely recommend 1VOIP to anyone considering a change.
(5) #231 : MAY 17th, 2019 : Christopher
Recommended: Yes
This is a fairly priced service that outweighs regulated land lines. Due to poor reception in my neighborhood, I could not rely on a cellular phone at home. At the same time, regulated land line service had become very expensive in my market, and I could not bundle the service with others such as television, which I don't use. So 1-VOIP was a good solution that enabled me to maintain non-cellular phone service at my house. The drawback, of course, is that it is subject to power failures and Internet service interruptions that would not affect a regular land line. However, I felt comfortable with this arrangement given that I had the cellular phone as a backup.
(5) #230 : MAY 17th, 2019 : David
Recommended: Yes
Continuous phone service 24/7, provided by 1-VOIP is a no brainer. Several years as a content customer, without one issue or complaint. I would recommend this provider without reservation. Love them!
(5) #229 : MAY 17th, 2019 : Guy
Recommended: Yes
Everything functions great! Customer service answers quickly and is really friendly and helpful. Features are easy to use and set up.
(4.8) #228 : MAY 17th, 2019 : Paul
Recommended: Yes
Very happy with 1VoIP. I use this lightly, but it's always worked great when I needed it. Even though I give this out to businesses that I don't want to give my cell number to, robocalls have been rare. Aside from invoices, emails from them are infrequent. I don't feel marketed at. If there's a con, it would be I would like to add SMS text receiving.
(5) #227 : MAY 16th, 2019 : Joseph
Recommended: Yes
Yes, in my opinion 1VOIP is the best telephone service I've ever had. It has more neat features than the big-name landline providers offer to residential customers, and it has worked flawlessly since I first subscribed about a year ago. The sound quality is especially good. This service is a real value for the price. I'd recommend it to anyone.
(5) #226 : MAY 15th, 2019 : Mike
Recommended: Yes
I have been extremely pleased with my 1 year experience with 1-VOIP phone service. Sound quality is excellent, reliability has been 100%, cost is remarkably low, and service has been both friendly and very competent. I plan to stay with them for a long time.
(4.8) #225 : MAY 14th, 2019 : Duane
Recommended: Yes
It was not explained to me that the rate I was paying for the first year was a promotion. When the renewal came up the price jumped. I called customer service and they satisfied my concerns.
(5) #224 : MAY 14th, 2019 : John
Recommended: Yes
I have saved a ton of money and been able to block over 90% of my spam calls with 1- VoIP. I highly recommend them. Quality of the product and customer support is outstanding.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
| Total Number | 233 | |
172 |
| Thumbs Up | 201 | |
32 |
| Thumbs Down | 30 | |
10 |
| Average Rating | 4.5 | |
16 |
| More Providers | |
3 | |
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