Phone Power Reviews

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Phone Power (4.3)
256 Reviews
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Phone Power Review by WhichVoIP

Phone Power was founded in 2005 and is headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to homes and small businesses across the USA and Canada.

The Good

The Phone Power flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 75 countries. There is also a plan for unlimited International calling which competes very favorably with Vonage. Pricing is highly competitive and there are not many other providers that offer such aggressive pricing.

Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. The best features, in our opinion, are Voicemail to email, fax catcher which offers free incoming fax, and simultaneous ring which ensures you never miss an important call.

Phone Power has a 30-day satisfaction guarantee, allowing hassle free upgrades, downgrades or cancellation. Customer service, sales and support are 100% USA based and support is available 7 days per week via phone, live chat and email.

The call quality has always been good when we have tested this at WhichVoIP.com. However this is true for most providers these days, and often poorer quality calls are a result of setup issues or poor Internet service.

The Bad

If you are not willing to pre-pay for service over 1 year or 2 year terms, the price per month jumps up significantly, over 200% in fact.

Another negative is the cancellation policy if you are outside 30 days and have not completed your contract should you sign up for a 1 year or 2 year plan. The cancellation fee is $99 or the cost of the remaining months left on your contract, whichever is less.

Phone Power does not offer outgoing Internet based fax service (i.e. efax). This is a slight negative in that some other providers do include this service free of charge. However it does support the T.38 protocol meaning you can send and receive faxes using a traditional fax machine.

Most providers have what is called a maximum usage when it comes to unlimited phone plans. Phonepower is no exception, but the maximum usage is 5,000 minutes which is very high. After 5,000 minutes, the price is 2c/min for USA/CAN calls.

Finally, if you choose the 2 year term note that even though the second year of service is free, you are still required to pay the service taxes and regulatory fees for the second year which tend to be in the $3 to $5 range per month. This is fairly standard these days but worth highlighting as sometimes our visitors have been shocked at this when the second year comes along.

The Bottom Line

  • Cost: $5.99/month for the first 2 years of service (pre-paid) for unlimited calling USA/CAN plus 60 minutes per month free International calls. Note this is assuming you use the WhichVoIP special rate. If you go direct, it costs $8.33 per month. If you want month-to-month pricing rather than a contract the price jumps up to $19.95/month.
  • International: Unlimited USA/CAN plans include 60 minutes of free International calls to over 75 countries. If you need more than this you can pay the additional rate for the country you are calling or jump to the World Plus plan. This plan offers unlimited calling to over 75 countries.
  • The ATA adapter that you connect your phone to is free of charge. However, shipping costs $14.95 for the ATA.

Overall Thoughts

Phone Power is a very decent service and if you are willing to pay for the 2 year contract, the pricing is very aggressive. If you must do month-to-month plans there are likely better options for you. The feature set is excellent, and covers all of the main features you would ever want and more.

Take advantage of the WhichVoIP special rate for the 2 year pre-pay plan as it will save you over $50 for a 2 year term.


Phone Power Overview

Users have been submitting their reviews of Phone Power phone service since 2008 resulting in over 230 reviews to browse through. Most of the reviews are very positive in nature and customers love the savings. A few reviewers were shocked by the taxes due on the free second year. We have additional details on this in the "Our Review" tab.

... I can't tell the difference in call quality over my old landline...

...The service has been excellent! The savings --- tremendous!...

All User Reviews (Page 1 of 26)

Total Number 256 5 Stars 161
Thumbs Up 178 4 Stars 32
Thumbs Down 78 3 Stars 41
Average Rating 4.3 2 Stars 18
More Providers 1 Star 4

Phone Power reviews are listed in chronological order.

Worst Experience with Any Phone Company

Overall rating (1.9)

#256 : MAR 31st, 2018 :

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I chose Phone Power based on reviews from this site and attempted to use the service of this company (Phone Power). When I saw how much my credit card was charged, I questioned them why this significant difference compared to what was stated on their website. I was then given a long explanation of the charges but nothing to align the invoice charge with that stated on the website when I was signing up. After unsuccessfully trying to rectify this, I cancelled my order before my number was transferred or an account opened. I informed the credit card company who recognized that the charge was wrongful and retrieved my money. I later started experiencing harassment from a debt collect agency demanding more than $261 for unsettled account with Phone Power. All communication with Phone Power and the agency showed that I owed no money with proof but the debt collection agency continued the harassment then put this scar against my credit file. Considering Phone Power, was by far the worst mistake I ever made with any phone company. I had to spend a lot of additional money filing dispute of this to the Credit Record Agencies (Equifax and TransUnion Canada) to have this scar removed from my credit file. When the debt collection company was then forced to investigate the validity of this charge, i.e. to obtain proof of how this charge arose, Phone Power dropped the charge with no explanation. It is possible that the service from this company might be good (once a person successfully signs with them), but I do not know this. However, if I have reasons to believe that a company is not operating ethically, I avoid doing business with them.

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Would Not Recommend

Overall rating (1.6)

#255 : FEB 20th, 2018 :

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The first year I ordered PhonePower they were quite helpful regarding any text questions and the sound of my softphone was excellent. Going into the second year of the contract, the service was by e-mail only and the sound of the softphone was poor. Also the advertisement for a discounted 2 year plan, I was not informed that you will get another expense on your 2 year of service because of taxes, and fees. I would NOT recommend this VOIP service.

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Denied International Calling

Overall rating (2.4)

#254 : DEC 28th, 2016 :

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Odd experience. I was denied International calls because of disapproval by some outside assessor they use. My credit is excellent and I am writing this in a very valuable house with no debts. So, the agency they use must be abnormal, or it is a ruse to prevent having to give away some International calls. I canceled the remaining service they offered. Be warned, you may be wasting your time.

VISITOR/PROVIDER FEEDBACK:

George (February 2nd 2017) : I have the same problem. My international calls were often interrupted or I was blocked from the international service completely without a reason. I called many times and spoke to their technical support and usually, but not always, after the call I was unblocked until the next time. Like I need their permission to make an international call! Totally insane and stupid explanation from the technicians that they were trying to protect me from some extra charges for the service abuse (sick!). One or few calls a week for a few minutes to my parents in Poland when I'm paying for Unlimited World Plus plan sounds like abuse to you? Get real people from Phone Power! The other.. stay away from them.

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Payment

Overall rating (4.1)

#253 : SEP 14th, 2016 :

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The only thing I don't like is they don't notify you when their going to bill me and they don't tell me after I've been billed.

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Seven Years Good Luck

Overall rating (4.9)

#252 : JUL 31st, 2016 :

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I've had Phone Power service for nearly seven years. The time flies by because I've had zero problems, and the quality, features and service are consistently great.

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Poor

Overall rating (1.4)

#251 : JUL 4th, 2016 :

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I used this Phone Power service for a few years but voice quality is bad now, plus I had problems with the adapter unit which required replacement. They wanted to charge me over 65 dollars for a new one . stay away! Worst customer service and if you like doing technical support with someone on the other side of the world be my guest. They just ask you to reboot your router. I asked for a refund but their heavy handed one-side contract will not give you any refund at all.

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Very unreliable service

Overall rating (3)

#250 : MAR 21st, 2016 :

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Very unreliable, we have to reboot the system often. Don't get lured by the $5.99 price, after calculating with tax/fees it comes pretty much to double the amount. My advice: before signing up make sure you know how much it will cost.

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Recommended

Overall rating (5)

#249 : FEB 18th, 2016 :

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Outstanding service! Both technically as well as customer service! When we have had any technical issues with either our Cable modem and/or the service, we have had excellent resolution in less than a couple of hours. This provider troubleshoots third party devices. We are a very satisied customer for over 3 years.

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Great Price, Reliable Service

Overall rating (4.3)

#248 : FEB 7th, 2016 :

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Very easy to change from my landline to Phone Power, and MUCH better value. Phone Power includes an amazing selection of features, more than I even know how to use. The unlimited Canada & USA long distance calling makes my life so easy because I don't have to count the minutes of use. I also love the free 60 minutes per month of international calling, plus low rates if you go over 60 minutes. I chose the 2 year pre-paid plan, which was an incredible value. Highly recommended provider!

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Solid Service - Excellent

Overall rating (5)

#247 : FEB 6th, 2016 :

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I have tested 5 VoIP services for at least 1 full year. Currently have 3 running for extra use. My experience has been very good mostly because of my HIGH Speed IP service FiOS. Phone Power is clear, fast, great sound, no echo or feedback. Feature set is full and the Speed Dial feature is now upgraded and much faster. Highly recommend.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 256 5 Stars 161
Thumbs Up 178 4 Stars 32
Thumbs Down 78 3 Stars 41
Average Rating 4.3 2 Stars 18
More Providers 1 Star 4

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