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The company Globalinx is a smaller provider of VoIP services owned by the multi-level marketing company 5LINX, both of which are based in Rochester, New York. Globalinx was first started in 2005 and is run by the same management team of the parent company. They rely on agents to sell services and contractors for customer support of the various products offered by the company such as VoIP, SMS and data services.
Globalinx offers a platform for making voice calls, with a few added features, and at a fairly low rate. For $14.95 per month, you can purchase the Value service from the company, with a one year contract that allows for free local and long distance calling, as well as calls to Canada and Puerto Rico. At $24.95 per month, the Premium plan grants additional unlimited calling capabilities to 75 countries such as the UK, India, Japan and more.
There are several features included with calling plans at no additional charge. Features such as 3 way calling, call forwarding and voicemail with a programmable greeting, are all included. There is also a mobile application, for both Android and iOS, that integrates with your service at no additional charge and also offers video calling capabilities. Though there may be an additional fee, Globalinx can port your existing number to their service in approximately two weeks.
Other services are offered for businesses, including a Unified Communications (UC) application called Connex that allows instant messaging and offers presence awareness. There is also a service called TextAlertz that enables the user to send mass text messages, which is great for businesses to quickly market a product or promotion.
Though Globalinx seems like a decent service provider on the surface, there are many other resources that suggest otherwise. By simply searching for the company name in a search engine, we discovered many sites suggesting that customer have had bad experiences. There are also many discrepancies between claims made by Globalinx and other sources.
The company only has a 15 day money back guarantee which is not enough time to truly assess any service, not to mention shipping times can factor into this time frame as well. The service requires a 12 month commitment which is not common in the VoIP market and may be quite daunting. Globalinx claims to maintain an A ranking with BBB however, the current ranking is a B- and further, they are not accredited at all it would seem.
The fact that 5LINX is a multi-level marketing company should be a big indicator for most to steer clear. Many claim that customer service is almost non-existent and early cancellation fees can be astronomical. The FAQ section of the site mentions that early cancellation fees will run at $99 (some say higher, others say lower) suggesting the fee likely changes on a regular basis. The site does mention a setup fee but does not indicate what this cost is - some Google searches indicate that this fee is approximately $44.99 but fortunately, the analog telephone adapter (ATA) is free.
We have some concerns about Globalinx, based on our research of this company on the Internet. The fact that it is owned by 5LINX, concerns us even more, perform some searches using Google and you will see why.
Regarding the actual services offered, pricing is reasonable though certainly not cheap. The feature set is a little basic, though the TextAlertz service is intriguing. The business plan is reasonably priced, until closer inspection reveals that it only includes local calling!
Globalinx reviews have been submitted to WhichVoIP.com by users since 2007. There is only a small number of reviews but based on them the average rating appears to be "Good", overall. The negative reviews appear to be from users that had issues with equipment not working properly. If you have used this service please consider adding your review for others to read, it will only take a few minutes at most.
...I don't know why you would keep a landline...
Globalinx reviews are listed in chronological order.
#9 : MAR 23rd, 2015 : Lohn
Support is the absolute worst I have experienced - everything is not supported. Polycom business phones - unsupported basic features.
#8 : JUN 17th, 2012 : Dwight
This Globalinx Mobile plan is awesome! I have the Value plan on my Virgin Mobile phone and use Globalinx while making calls at work to save minutes. I have the Premium plan on my LG Revolution with no Verizon plan. Awesome! You do need a solid wifi connection, no bootleg wifi, but it works great!
#7 : MAY 9th, 2011 : Armando
We ordered the globalinx talk-100 and they are still trying to charge us even if the equipment doesn't work
#6 : AUG 17th, 2010 : Alexandre
I have take the application GLOBALINX on the iphone and activated and i can tell you the quality is very good, i have friend in NY and now he can call me with no cost ! Also i have take the DTA box from Globalinx, i have plug it on my rooter and now i can talk with my friend in italy,france and brazil, it far better than SKYPE !
#5 : APR 25th, 2010 : Bryan
I don't know why you would keep a landline.
#4 : DEC 30th, 2009 : John
I had one normal line through Verizon before and was paying roughly $45 before taxes just for local and some long distance (within the state). I came across Globalinx through a friend and agreed to try it out. The box came in a little under a week. I had some trouble hooking it up at first, due to the fact I neglected to read the instructions. Once I took a look at the instructions I hooked it up properly and it was off and running. The service is great, reliable, and cheap. I get free calling to 75+ countries also included in the basic 24.99 package for FREE!! I eventually ported over my number and everything has been fine since I ordered the service months ago. The only negatives I could think of is that they could have a better customer service, it's good, but they seem to be a bit lacking in some of the technical questions. Overall though, I rate the service an A.
#3 : MAR 1st, 2009 : CJ
I have 4 phone lines, 3 fax lines and 2 toll free numbers. My monthly bill went from $800 a month with Verizon to $196 a month with Globalinx including more features and benefits. I'm elated! I have experienced outstanding customer service from both technical support as well as administrative. All expectations have been met and exceeded. I love Globalinx!
#2 : DEC 20th, 2008 : June
Never use this service. They tell you it is compatible and it isn't. I can't use this service with my DSL and they won't cancel it without a $295 early termination fee. The fee was $24 a month now it's $31 and I can't even use it. They tell me I should have known it wouldn't work, but my rep told me it would. Now I'm stuck paying them $31 a month for a year and can't get out of the contract. Don't ever deal with this company.
#1 : JUL 19th, 2007 : Betty Parker
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