BasicTalk Reviews

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BasicTalk (3.1)
75 Reviews
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The WhichVoIP.com BasicTalk Review

BasicTalk phone service is a new brand that was launched by Vonage Holdings Corp. in May of 2013. The service appears to be positioned as a lower cost alternative to the regular Vonage service that costs in the region of $25 per month and includes unlimited international calling. The new BasicTalk service comes with unlimited calling to phone numbers located in the USA, and has a reduced feature set (caller-id, call waiting, voicemail, 411 and 911) that compares more favorably with regular land-lines, than a typical home VoIP service. BasicTalk is geared primarily to those who desire a simple, straightforward residential service or cheaper alternative to a landline.

The Good

If looking for a simple, straightforward service, BasicTalk is just that. Basic. Features include Voicemail, Caller ID, Call Waiting, and 911. Call quality is generally on par with what is expected from landlines.

It should be noted that BasicTalk is mainly for residential users who simply want to replace their landline or setup a new phone line. New accounts have the option of getting a new number or sticking with one already owned.

Installation tutorials and troubleshooting guides in the "Technical Support" section are available on the Basic Talk website. This is great, as Live chat through the website is available only between 9am and 9pm EST on weekdays. Users may also email customer service.

If unhappy with the service, a refund may be issued within 7 days of activation. There is also no Early Termination or Cancellation fee. If you decide to cancel your plan between the current and the next billing cycle, only charges for that month are accrued and billed. This is a nice policy for customers as other VoIP providers have been criticized for excessive hidden fees related to service cancellation.

Owned and backed by Vonage Holdings Corp.

Much lower cost than the regular Vonage phone service offerings.

Uses the popular Grandstream HT701F telephone adaptor.

The Bad

Like most other VoIP providers, there are regular use limit of 3000 minutes a month and charges 3.9 cents a minute after that. International calling outside of the U.S., Canada or Puerto Rico is not available with this service.

An activation fee of up to $29.99 should be expected. Other fees to note include reactivation fees of closed accounts, standard taxes, and shipping and handling costs.

Only the most standard features are offered with the service and no premium features. The lack of call forwarding can also be quite inconvenient for those frequently away from home. Phone number transfers can also take a few days up to a few weeks to become active. Though it's rare for it to take more than a few days to transfer, it's certainly possible and worth considering. Typical VoIP services include over 40 features so when BasicTalk is compared with this, it pales in comparison.

There is no mobile service available through a plan option or mobile application.

There is no for support fax machines. A fax machine may be plugged into the BasicTalk Box, and some fax machines may work, but troubleshooting for individual devices is not supported.

Technical support is only available through the website. A telephone number is available only for sales inquiries. Technical support is lacking compared to other services.

Although the cost of Basic Talk is competitive, it is still higher than its competition, such as the providers listed in our residential phone service review section.

The Bottom Line

  • The only plan offered is the standard $9.99 a month plan consisting of 3000 minutes within the U.S., Canada and Puerto Rico. Voicemail, Caller ID, Call Waiting, and 911 are the only features offered with the plan.
  • The phone adapter is available for purchase at Walmart stores for $9.88 and includes the first month of service free. If purchased through the website when setting up an account, the ATA box is free aside from shipping and handling fees. Going to a nearby Walmart that stocks the BasicTalk Box ends up being a slightly more cost effective solution.

Overall Thoughts

BasicTalk is a cheaper alternative to the plethora of other VoIP services available. This affordability is its main appeal to consumers. However, this cheaper cost comes at the expense of premium options and features, and higher levels of customer support. If international calling isn't a necessity for you and your family, and you are simply looking for a cheaper equivalent to landline service, BasicTalk may be all that you need.

BasicTalk is a new service introduced in 2013. Currently 50% of customers recommend the service on WhichVoIP user reviews. Primary complaints include mentions of choppy audio and dropped calls. Those with the least trouble with the service seem to be placing calls only within the USA. Read our collection of user reviews for yourself to see what existing customers have had to say after subscribing and be sure to stay tuned for more updates from WhichVoIP as the BasicTalk service continues to expand.

We would like to hear from people that have already signed up for this service, so please contribute to our collection of user reviews and help others decide if the service is a good choice for their home phone. Select the green button the right to get started.


BasicTalk Overview

All User Reviews (Page 1 of 8)

Total Number 75 5 Stars 19
Thumbs Up 40 4 Stars 14
Thumbs Down 35 3 Stars 12
Average Rating 3.1 2 Stars 18
More Providers 1 Star 12

BasicTalk reviews are listed in chronological order.

Fraud

Overall rating (2.2)

#75 : DEC 3rd, 2019 :

Recommended: No

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I opened an account and one month later BasicTalk opened another account using a different number (not mine) without my permission and began charging the payments to my credit card, the same card I used for my own account. When I discovered what they had done I called but of course they denied it and refused to reimburse me!

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Don't Worry, Be Happy!

Overall rating (5)

#74 : AUG 29th, 2019 :

Recommended: Yes

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BasicTalk is inexpensive (below $9) and way less than CenturyLink's $35 / month. I have had BasicTalk for years now and my only complaint has nothing to do with them. It's my high speed Internet which is $45 per month now and that company has a service drop about every 6 months that lasts 12 hours or less. If I could get away from that I would be very pleased.

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Extremely well satisfied

Overall rating (5)

#73 : MAY 30th, 2019 :

Recommended: Yes

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We have had this service for 5 + years. When our Internet service was with Time Warner or Spectrum, both cable companies, our service was only fair. Now that we have AT&T fiber optic we have no down time at all. We are now extremely happy. Any time I had to contact customer service all of my problems or concerns were handled with one call. Very happy.

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Price Increase By Tricking Customers

Overall rating (1)

#72 : MAY 2nd, 2019 :

Recommended: No

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I have been using BasicTalk for more than 5 years. Was a great value for the price, now they want to double bill for 911 service. The monthly charge is $9.99 plus $2.73 which includes the 911 fee and other charges totaling $12.72 monthly for my charges. 911 is already included in the monthly payment, but they are trying to trick customers by adding $1.99 monthly for Emergency 911 in addition to the monthly fees being paid. I am cancelling my service with them because of this. DO NOT BE FOOLED! Also, you will not be speaking to an American in the USA, but someone in India. They are not qualified to handle our affairs or concerns in the US.

VISITOR/PROVIDER FEEDBACK:

Thamas (May 22nd 2019) : I had this 911 charge issue also and called Basictalk to find out what's going on. Was told that at my request they will give an adjustment to my bill and keep the low cost the same. All I have to to is call when the bill with the increase arrives. My bill is now the same. I have been with them for over 5 years as well.

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No Problems

Overall rating (4.2)

#71 : JAN 22nd, 2019 :

Recommended: Yes

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Great service, priced right and dependable. Only draw back is that it requires DSL etc. service. Again, a plus for anyone wanting cheap phone service.

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Very Satisfied

Overall rating (4.4)

#70 : DEC 25th, 2018 :

Recommended: Yes

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We have had BasicTalk for a few years and have been satisfied with the service overall. Pros: A lot cheaper than the landline we used to pay for. It virtually takes the place of your landline. Was easy to set up, since I am an old man without high tech background, anybody can set this up. You can plug your house phone system right into the adaptor that is plugged into your router. Over a 4 year period it has been almost maintenance free. Cons: The service is not free. It will work only as good as your Internet service.

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Well Satisfied for 3 Years

Overall rating (4.6)

#69 : SEP 3rd, 2018 :

Recommended: Yes

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I am very well satisfied with BasicTalk which I've used for over three years at my home. The only issue I have is that there are not enough "blocking" features to all friends and family incoming calls when using the "ONLY" blocking feature. Any telemarketer with all phone number that displays even has access when "ONLY" blocking option is engaged. HELP!

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Does what I need

Overall rating (3.2)

#68 : AUG 21st, 2018 :

Recommended: Yes

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First, please note that I rated customer service low as I have never required support. I wanted a 'land line' service as I live in an area where cell service can be poor at times. I wanted something simple and low cost. I rarely use it, but have not had any issues. True the name is BasicTalk and the cost is low, but I do wish there was a cell phone app so that I could more easily check if someone called rather than using the website. I would be willing to pay a bit more for that ability.

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Customer Service is Not

Overall rating (3.2)

#67 : MAR 23rd, 2018 :

Recommended: No

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Customer service is really not! I called to cancel and because the device died and I had to get another service because the phone was needed now, the customer service rep kept saying he would send a device even though I told him multiple times to cancel. I had to finally start yelling to get the cancel done.

VISITOR/PROVIDER FEEDBACK:

Jessica (August 20th 2019) : I agree! I had to get short with them as well to FINALLY get them to cancel. I don't want all the "new" deals they have to offer. Just cancel my service as I asked... 4 times over. I will never use them again.

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No Contact

Overall rating (3)

#66 : JAN 29th, 2018 :

Recommended: No

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There is no way to contact anyone when you have problems. I am attempting to add another user but the number transfer keeps failing.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 75 5 Stars 19
Thumbs Up 40 4 Stars 14
Thumbs Down 35 3 Stars 12
Average Rating 3.1 2 Stars 18
More Providers 1 Star 12

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