iTalkBB Reviews

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iTalkBB (2)
109 Reviews
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iTalkBB Review by WhichVoIP

iTalkBB is a predominantly Chinese-American focused VoIP and television service provider based out of China with multiple retails stores across North America. Despite the current criticism against iTalkBB's service, iTalk Global Communications, the parent company of iTalkBB, currently holds an A+ rating with the Better Business Bureau.

The Good

Cheap international rates make the service a good replacement for complicated phone cards, especially for students studying abroad or who frequently travel to and from China.

Each plan includes standard features such as caller ID, call forwarding, three- way calling, E911 support and voicemail.

Additional local numbers can be purchased for Taiwan, Hong Kong, and South Korea.

Mobile support is also available and minutes can be shared between multiple phones.

The website has different sections for English, Traditional Chinese and Simplified Chinese. English and Chinese customer support is available via phone 24/7 and toll free.

The Bad

Many users have complained of difficulty receiving refunds despite the fact that users who cancel the service within the trial period or within 30 days after purchasing the service are entitled to a refund of unused services according to iTalkBB's Terms and Conditions. Users who terminate service within the month are liable to pay for the remainder of that month regardless of use of service.

iTalkBB states that monthly usage above 30% of the residential average use is considered abuse of the service and will lead to the termination of service. However, it is not clearly stated what reasonable use is.

User can incur large costs to discontinue service, particularly when compared to other providers.

Customer support has been noted as generally unreliable across user reviews.

Call quality has been reported to be below average.

The mobile app for iOS and Android has received mixed reviews, with many users complaining of non-functionality on specific mobile devices, including some popular models.

The English website is littered with misspellings and typos. Be aware of the possibility of miscommunication between user and provider. iTalkBB's main website hasn't been updated in a few years. Some links are not active, and some pages are not translated into English, which is obviously a significant problem for users who aren't fluent in Chinese.

The Bottom Line

iTalkBB offers two plans that each include their standard set of features.

  • Global Unlimited Plan: ($24.99 per month) New accounts with 2 year contracts receive the first 6 months for an introductory rate of $9.99 per month. A free 'China Local Number' can also be applied to an account for 12 months, which will not incur any international calling charges.
  • Residential Economic Plan: ($4.99 per month) Requires a one-year contract. A free China Local Number can be applied to accounts for 6 months, and enables users to call to the U.S.A. without international charges.
  • Global Unlimited Annual Plan: ($299.00 per year) Essentially the same plan as the Global Unlimited Plan, with the addition of 500 minutes to share across 2 mobile phones supported through the iTalk Freedom service. There is no contract required with this plan, so any unused monthly charges will be refunded if a user decides to cancel within the year of full service.

Additional Fees:

  • Activation fee: ($29.99)
  • Hardware Shipping Fee: ($9.99)
  • Plan Change Fee: ($29.99) Charged when a user changes from their current plan to a plan that costs at least $10.00 per month.
  • Deactivation Fee: ($59.99)
  • Early Termination Fee: ($69.99) charged when cancelling an account within an active contract.
  • iTalkBB can be purchased at a reduced price if purchased in a bundle with iTalk's Chinese television service.

Overall Thoughts

Currently, iTalkBB holds a very low recommendation rate on WhichVoIP.com. With a good amount of competing VoIP services available, it may be beneficial to browse other services to compare rates and features. Read through the user reviews to get a better grasp on the general consensus of those who have spent time and money on the service before committing to a lengthy contract. Though it is a very reasonably priced service, the frequency of complaints and the larger than average amount of fees may be more of a hassle than the service is worth.

Being a service that caters to those with family and friends in East Asia and North America, iTalkBB is obviously best suited for those expecting to make regular calls between the two regions. The ability to bundle with iTalk's Chinese language TV service may also appeal to this demographic. However, it should be noted that there are multiple other VoIP services that feature reduced international call rates and include East Asia in their service area.


iTalkBB Overview

With over 80 user submitted reviews dating back to 2006 there is a good sample size to help anyone considering iTalkBB service. Unfortunately a large percentage of the reviews are negative, resulting in a "Poor to OK" average rating and a very low recommended percentage score. We still recommend looking through the comments and different rating aspects to make your own conclusions. Also, ask friends/colleagues that may have used this service for their opinions. If you have used this service then we would love to get your feedback, just click on one of the available links below or opposite.

Average phone service, horibble customer service & forget about porting out your number.

All User Reviews (Page 1 of 11)

Summary
Total Number 109 5 Stars 7
Thumbs Up 16 4 Stars 9
Thumbs Down 92 3 Stars 12
Average Rating 2 2 Stars 31
More Providers 1 Star 50

iTalkBB reviews are listed in chronological order.

Bad Service

Overall rating (1.4)

#109 : JUL 3rd, 2020 :

Recommended: No

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I've used their VOIP service for many years but recently the line didn't work for months. The line works for calling out but not calling in. I was told I never pick up phone call at home. Actually the line didn't work. Even call forward didn't work. I called their tech support number but it just asked you to resubmit activation of the number. I tried few times but never work. Their tech support line never pickup phone call (kept waiting forever). I emailed them, they asked me to call tech support. Called to cancel the VOIP service, they asked us to return the device by MAIL at my OWN cost. I cannot drop them off in person at their stores. Why?

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Bad company

Overall rating (1.8)

#108 : APR 1st, 2020 :

Recommended: No

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Was never told about auto renewal of service. 4 days after noticing a charge on my credit card (all happening during corona virus outbreak, April 2020). I called customer service asking to disconnect service. Both my wife an I have lost our jobs due to the virus. Was told that I'm 4 days late and that they wouldn't refund my $70. Greedy company with lack of compassion.

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You have better choices

Overall rating (1)

#107 : MAR 8th, 2020 :

Recommended: No

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We have been using iTalkBB for a few years now, quality is not the best, you would not even know when it is not working and you have to reset it over and over again to get it working again. It's inexpensive but you get what you paid for. DO NOT take any trial TV service, they will make you jump through hoops to cancel and claims everyone is busy, they store won't take the return even you talked to their customer service to cancel in front of them... You have other options. Be aware!

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Worse

Overall rating (1.4)

#106 : JAN 30th, 2020 :

Recommended: No

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There are more days the phone not working than the otherwise. I have been with this company for over 10 years. It just getting worse in recent years

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Very bad

Overall rating (1)

#105 : AUG 8th, 2019 :

Recommended: No

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Never use this company! I did not renew my contract but for just making sure I called them before the expire day to cancel the service, but they just ignore me. They promised to call me back in 48 hours, 24 hours, 2 hours, half hour..., never called me back, I waited many days still can't get contact with them, meantime they just charged me again! This is sham as a company run by Chinese, no dignity at all! Shame on you ItalkBB!

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Worst Company

Overall rating (1)

#104 : APR 27th, 2019 :

Recommended: No

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I ordered TV only and was charged for phone service. I never used ITalkBB phone service for even a single day and they took my money for a year until I found the truth.

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The worst company I have ever had

Overall rating (1)

#103 : APR 23rd, 2019 :

Recommended: No

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Very bad selling strategy,did not tell me all charges and penalties, did not describe what would be charged.

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ITalkbb sucks

Overall rating (1)

#102 : JAN 26th, 2019 :

Recommended: No

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iTalkBB sucks. The sound quality is so so and when I tried to cancel, they find way to charge me. Use Vonage, it is better and fair. This is company ran by China practice which is shady at best.

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Poor Cancelling Service

Overall rating (1.2)

#101 : NOV 27th, 2018 :

Recommended: No

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I tried ITalkBB service and decided to cancel within the 30 days trial period. I called in the morning and took 38 minutes for someone to call me back to cancel my account, they put rush for me as I work night shift and would need to sleep during the day. After 5 hours and nobody called me. Called them again, they said 24 to 48 hours they will call me back. Cancelling service shouldn't take this much time. It shows that they have very poor customer service.

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Service Worth the Price

Overall rating (4)

#100 : JAN 26th, 2018 :

Recommended: Yes

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I have been using iTalkBB service almost 10 years for home phone service, and TV and mobile recently. At the beginning I compared all the providers and price, and I thought iTalkBB was the best choice. I still think the same as the price is much lower than other providers I have looked at. The customer service is great I think compared to other providers. Living in a different country and being able to have such Chinese connections through TV programs I really feel is appreciable.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 109 5 Stars 7
Thumbs Up 16 4 Stars 9
Thumbs Down 92 3 Stars 12
Average Rating 2 2 Stars 31
More Providers 1 Star 50
Top Residential Providers*

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