Comwave Reviews

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Comwave (2.3)
26 Reviews
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Comwave Review by WhichVoIP

Comwave is a well-known provider for phone and Internet service throughout Canada. Serving over 1600 cities across the country, the company provides residential service and further serves the business community with high quality broadband services. Established in 1999, this privately owned company is among the largest national providers in the country and further boasts a decent track record for service and support. Although Comwave now has a portion of its website allocated to providing services in the USA, most of the offering are placeholders and are not currently available. As such, this review will focus completely on the Canadian products and services.

The Good

When it comes to Internet and phone service in Canada, you are bound to select providers based on the province where you reside. Fortunately, Comwave provides service to various cities throughout the entire nation. For those that are in somewhat more remote locations, this is one of many benefits the company has to offer.

Comwave serves the residential market with affordable VoIP based home phone systems. Starting at $9.95 a month, you can purchase a basic home phone service with unlimited calling to your area code. You will receive 6 months of free service, should you sign up for a 3 year contract. If you opt out of the contract, $5 a month (i.e. $14.95) will provide the same features on a month-to-month basis.

For $19.95 a month, a user can not only unburden themselves from a 3 year contract but also enjoy additional benefits. This rate includes such features as visual caller ID and call waiting, web access to contacts and voicemail, call forwarding as well as other beneficial features. They will even port your number to their service for free. At another $10 a month, the Global Plan is available under a 3 year contract that includes unlimited international calling to 60 countries.

Two different mobile options are available. The first of these is a stand-alone app called ephone that is effectively a mobile calling card and can be loaded as needed to make calls from anywhere in the world. The second app is called Comwave mobile and is a typical VoIP app for existing customers to use as an extension of their service. Both apps are available from the Google, Apple and Blackberry app stores.

Internet from Comwave starts at $40 a month for 6 Mbps of bandwidth. To upgrade to higher bandwidth tiers, prices are incredibly low. For example, 15 Mbps will cost $45 a month and 50 Mbps (the highest available for residential bandwidth) is only $60 a month. Bundles are available for home phone with each Internet pricing tier.

Comwave's business services are powered by a hosted PBX that grants access to a multitude of features. Starting at $14.95 a month per user, 25 features are available for your business. To get the most of a business phone plan, the next level of service at $24.95 a month per line opens up features that most would expect from a business phone system such as an auto attendant, conference calling and unlimited calling. In addition to hosted voice services, the company also offers SIP trunking and Comwave claims to be the largest SIP trunking provider in Canada. Local, North American and Global trunks are available are available for purchase at various price points.

The Bad

The Canadian market is well known for high prices with respect to Internet and phone services. At best, Comwave has competitive pricing and the only real deal to be found is the 6 months of free service for certain Internet and phone offers with a 3 year contract.

Fortunately, the company is very consistent with service uptime and maintaining promised bandwidth regions served.

You will pay a $50 deposit to rent the gateway used for Internet service or home phone. Without committing to a plan, your rates will increase approximately $5 per month which is not unreasonable. Although there is a small fee of $12 for VoIP adapters, these ATA devices are required to allow you to connect a regular telephone to your network.

The basic and enhanced plans do not include any allocation of minutes for nationwide long distance calling in Canada. The Canada plan must be selected to obtain the unlimited calling feature that is common among Comwave competitors, but at a much cheaper monthly price.

The Bottom Line

  • Residential services starts at $9.95 a month for the Basic Plan with a 3 year term or only $14.95 a month with no commitment.
  • Advanced plans cost anywhere from $10 to $15 a month more than Basic Plan and include many additional features from visual caller ID to call forwarding.
  • A $50 deposit is required for the Comwave home gateway and a $12 fee applies for phone ATAs that connect regular phones to a network.
  • Internet service starts at $40 a month for 6 Mbps download speeds.
  • The highest grade of Internet service is $60 a month for 50 Mbps download speeds.
  • Business services start at $14.95 a month per user for a metered plan that includes very basic calling options.
  • SIP trunks starting at $19.95 per month
  • The most popular calling option for business is $24.95 a month per user that grants access to a few premium features and unlimited calling in USA/CA
  • Free mobile application allows users to utilize calling plans over 3G/4G or WiFi.

Overall Thoughts

For a nationwide provider of both Internet and phone services, Comwave is among the best in Canada. The affordable options offered by the company are ideal for most consumers or businesses in the nation.

The residential plans can be good choices for those that do not make a lot of phone calls and are simply looking for a cheap replacement to a land-line. For higher volume callers though, there are cheaper options available that include more features. Comwave does not offer any extreme discounts on pricing with the exception of 6 months for free service with a 3 year contract. Like every other service and product, make sure you read the fine print and you will enjoy their service.

There are comprehensive service offerings for businesses that will enable most companies to look at bundling both data and voice services. Comwave should be able satisfy the needs of most businesses as it offers voice services available as either basic business lines, long distance, hosted PBX or SIP trunking solutions.


All User Reviews (Page 1 of 3)

Total Number 26 5 Stars 5
Thumbs Up 11 4 Stars 2
Thumbs Down 15 3 Stars 3
Average Rating 2.3 2 Stars 4
More Providers 1 Star 10

Comwave reviews are listed in chronological order.

Grandstream Not Working

Overall rating (0)

#26 : JUL 6th, 2018 :

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New Grandstream module works for an hour and then drops off. Comwave tries to blame it on my end but since the phone works after a power reset, it is at their end that the problem lies. Give the company credit for taking on the IT group at the other providers in Canada.

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Awful

Overall rating (1)

#25 : JUN 5th, 2018 :

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I'm being charged a $225 cancellation fee of a nonexistent contract. After my contract expired, I was assured that I was on month to month service. When I cancelled my service, I was charged $50 to port the number. I haven't received the $50 deposit for returned equipment. Stay away from Comwave!

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Worst COM Ever

Overall rating (1)

#24 : MAY 21st, 2018 :

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This is the worst company that I ever had to deal with. Please, please stay away form this company. This is how these criminals work....first your phone stops working and you cannot call in or out, they they say they will upgrade your service. But don't do this as according to them you just signed a new contract, and good luck when you try to cancel, what a nightmare. I will have to cancel my Visa just to stop them from charging me. Do not deal with these people.

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Worst Compay to Deal With

Overall rating (1)

#23 : APR 15th, 2018 :

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Tie Domi should be embarrassed to be associated with this company, what a disgrace. I have also lodged a complaint with the CRTC and the Better Business Bureau. This is the worst company I have ever dealt with.

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Service?

Overall rating (1)

#22 : APR 4th, 2018 :

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There should be an opportunity to place negative stars, the only reason I put one star was so I could be heard. BE CAREFUL. COMWAVE is a disgrace to Canada while lining their pockets. Once you give them the go ahead and have any concerns it is impossible to contact them. A company with their total lack of ethics has no place in Canada. Contact the CRTC and your MP and ask them how a company like this can continue to cheat customers over and over again with no repercussions. The fact that they continue to get away with it shocks me.

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Worst Out There

Overall rating (1.6)

#21 : JAN 23rd, 2018 :

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Ordered Internet and phone and was told $65 a month, but of course charged WAY more. They told me sale agent forgot to add equipment insurance. The 2nd month they tried to take out 45 dollars more than agreed on deal . And if you have 2 hours to waste with the joke of customer service every time.

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Horrible!

Overall rating (1.3)

#20 : NOV 28th, 2017 :

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If I could give them minus stars I wouldn't hesitate! I signed up for a bundle of Internet/TV/telephone. Internet was supposed to be 75 Mbps. they only delivered 10-15 Mbps on a wired connection and 1-2 MBPS on a wireless connection. I've gone for hours and hours with technical service who couldn't fix it. I had Rogers before them and Internet was just fine, only change was I signed up with Comwave and plugged in their modem. I called managers (who you need to wait for them to pick up over 70 minutes!) and they promised to fix the issue within 2 days and call me back. A week passed and I neither heard anything nor was the speed fixed! I called to cancel my account and they make it a HELL for you to break loose! You will have to pay for returning their items (even within first month "Free no obligation" period" and God be with you if you don't have the original packaging/catalogs and wrapping, they will either charge you $50 refurbishing fee, or $90 per item. The 911 service is NOT actual 911... BE CAREFUL! You will not be connected to 911....instead you will be connected to a call center who will have to verify your info first then connect you to 911! Imagine your house is on fire or a thief is in your house and you are required to verify your info on the phone! Do yourself a favor and find a respectful company other than this one! No professionalism, no Integrity, no respect to client's time, no appreciation for business! I will not recommend them even to my enemy! And if you have to go with them no matter what... READ their terms VERY CAREFULLY! Additional charges are EVERYWHERE!

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Great Service

Overall rating (5)

#19 : MAY 31st, 2017 :

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The gentleman was very helpful and very patient and polite and he sorted my issue quickly.

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Great service

Overall rating (3)

#18 : MAY 26th, 2017 :

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We received excellent help from a representative in El Salvador who helped us with installation. He was knowledgeable, pleasant, and patient. We have been long distance customers for over 10 years. Thanks Comwave.

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Worst sevice ever

Overall rating (2.1)

#17 : MAR 22nd, 2017 :

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We have had Internet and phone service since September. It has been nothing but a run around since day one. We finally got a new modem and had to send the old one back. We just got charged for it, they seem to take money from my account but not what is suppose to come out. They sent us an invoice for $100 and are trying to take $235, ridiculous! When I wanted to cancel service they said I had to pay $200 for early cancellation, but we have been paying for something we never got until recently. Very poor customer service, and if I would have known what I know now I would have never got involved with Comwave.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 26 5 Stars 5
Thumbs Up 11 4 Stars 2
Thumbs Down 15 3 Stars 3
Average Rating 2.3 2 Stars 4
More Providers 1 Star 10

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