ITP Reviews

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ITP (2.7)
94 Reviews
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ITP Review by WhichVoIP

ITP, short for Internet Telephone Provider, was founded in New York in 2005. They provide residential and small business VoIP phone service plans at competitive rates and are accommodating to tailoring plans to individual users.

The Good

Over 40 features are included free, including toll free number blocking, call forwarding, call recording, and voicemail to email.

Call quality is generally reported as above average to strong, with the best reception found on calls to VoIP lines and landlines.

ITP offers good customer service and maintains an easy to use website that has clear resources for customers, including installation and porting guides. Their customer service and sales teams are based only in the USA.

A phone adapter, which can support two lines, comes as a free lease with plan signup.

Also free with their phone plans is an app for smartphone owners, which allows user to make international calls using a cell phone. Their App is available for both Apple and Android devices. They also have a VoIP App plan add-on for $9.99/month that includes 500 minutes per month and a free phone number.

Plans are available without contract signup and ITP does not charge a disconnect fee when cancelling an account. They also provide two (2) months free on any plan and monthly payments so you don't have to prepay for a full year. This helps make their plans price competitive for the first year of use.

Various additional services are available as plan add-ons for an extra charge per month. These include services such as virtual fax, virtual numbers (domestic and international), fax, global cell, toll free, and a softphone. The fax option is a dedicated fax line for an additional $9.99/mo and includes 250 pages per month plus a free dedicated fax number.

They offer a 30-day money back guarantee which will refund your service fee. This is only offered on the single line plans. Cancellation must be within 30 days of activation and you must use less than 500 minutes between activation and cancellation. Any additional fees (like international calling, directory assistance calls etc) will be charged at the appropriate rates.

When porting your phone number you have a few choices, including making your existing number into a virtual number which then rings your assigned ITP phone number or vice versa. The virtual number feature incurs a cost of $4.99 per month though but is a neat option.

ITP offer paperless billing, which many people prefer over receiving the bill in the mail.

The Bad

Plans start at a low initial rate, but premium features typically require an additional monthly fee. This can be good and bad as it provides flexibility in building a custom set of services, but some of these features are provided free with other providers.

ITP charges an unspecified activation fee on new plans.

If service is cancelled, expect to be charged through the remainder of the current billing cycle. Also, note that you will be required to send back the phone adaptor if you cancel service so keep your equipment in good condition and keep the box, manuals etc so you can send it back if you do ever cancel.

For the 30-day money back guarantee to be in effect you must use less than 500 minutes. If you exceed this amount you will not be eligible for a refund. Note that you must send any equipment back within the following 30 days of cancellation. If not you may be charged the full amount to replace it.

The two free months special promotion provides the 1st month and 12th month free, which means you have to remain a customer for a full year to benefit from the reduced pricing.

There is a $50 charge for porting a Canadian phone number.

Phone support is unavailable during weekends and holidays, which may be of particular concern to residential customers. It is available Monday through Friday between the hours of 9am to 6pm EST.

ITP's service may not be compatible with security systems and other non-voice services that can use a telephone line to work. This is typical with VoIP services though.

The Bottom Line

  • Basic Plan ($9.99/mo): Unlimited inbound calls with 500 free outbound minutes anywhere in the US, Canada, and Puerto Rico.
  • Unlimited Plan ($19.99/mo): Unlimited inbound and outbound calls anywhere in the US, Canada, and Puerto Rico charged at a flat monthly rate.
  • Global Plan ($24.99/mo): Unlimited inbound and outbound calls within the US and over 60 other countries.
  • Two Line Plans: You can select any of the above 3 plans but with two phone lines instead of one. These plans are charged at almost twice the cost of the above plans though ($18.99/mo for the Basic plan, $38.99/mo for the Unlimited plan, and $48.99/mo for the Global plan). The Basic plan includes 1,000 minutes instead of 500 minutes also.
  • Home Office Plan ($49.99/mo): The Home Office Plan includes an auto-attendant and music on hold, as well as 2 phone lines and 2 phone numbers. It also includes unlimited inbound/outbound calling in the USA, Canada, and Puerto Rico, as well as all their features.
  • Add-ons: Virtual fax is $9.99/mo, virtual numbers are $4.99/mo, a dedicated fax line is $9.99/mo, the VoIP App add-on plan is $9.99/mo, the global cell add-on is $4.99/mo, toll free numbers are $4.99/mo, and the softphone add-on is $9.99/mo.
  • Additional Fees: International calling is charged at their current rates which are low. Plan pricing does not include taxes and other regulatory fees.
  • Business Plans: They also offer hosted PBX plans and SIP trunking for businesses. Prices start from $19.99/person/mo. You can call them directly for custom pricing based on your business needs.

Overall Thoughts

Overall, ITP offers a fair, competitive service which is generally low cost if the primary plans cover most user needs. Services favor residential and small business usage. If you fit into either of those categories, ITP is a good candidate. Be sure to browse through WhichVoIP's user reviews to see more firsthand opinions.


ITP Overview

ITP have been featured on WhichVoIP for many years, with the first review received back in 2005. Overall the user reviews have been positive for ITP, with a very high average rating and high recommended rate. However, more recently there have been some negative reviews. Try out the "average rating graph" button on the right to see rating trends.

I think it's great after being gorged by AT&T for years for phone service.

All User Reviews (Page 1 of 10)

Summary
Total Number 94 5 Stars 21
Thumbs Up 22 4 Stars 1
Thumbs Down 72 3 Stars 21
Average Rating 2.7 2 Stars 28
More Providers 1 Star 23

ITP reviews are listed in chronological order.

Stay away

Overall rating (1.6)

#94 : APR 6th, 2020 :

Recommended: No

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Signed up for 1-year service for prepaid amount. When the 1-year term ends, without any reminders or notices sent if service would be renewed then ITP changed the rate higher. When I requested for explanation by email, after several months of higher fee, responded it was a special rate that expired so new much higher rate was selected by ITP. Cancellation had to be done by phone only, emails would not be accepted. Higher charges recurred though phone service was suspended due to disputes. Stay away!

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Low reviews

Overall rating (1)

#93 : NOV 19th, 2019 :

Recommended: No

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ITP people are not truthful and schemers. They do not tell you all you should know before you sign up.

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Cancelled Within 24 Hours, No Refund!

Overall rating (1)

#92 : NOV 29th, 2018 :

Recommended: No

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I found instructions for setting up an OBIHAI on the ITP website and based on the idea I could use my own equipment I placed an order. However, they only support the VOIP unit that they provide, no other equipment. So I tried to cancel less than 24 hours after ordering. They told me whether I cancel or not, they do not refund any money. Stay away from this provider!

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TERRIBLE CUSTOMER SERVICE.

Overall rating (2.2)

#91 : OCT 12th, 2018 :

Recommended: No

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BUYER BEWARE! 1 hour after I ordered the service, I needed to cancel it. ITP refused to allow me to cancel, they did not care that I could not use the service.. I am now stuck paying for a service that I don't receive. I don't even have the required equipment!

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BEWARE WHEN YOU CANCEL

Overall rating (1.8)

#90 : AUG 2nd, 2017 :

Recommended: No

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Once I cancelled my account on the phone, the customer service rep never mentioned anything about returning equipment. Later on I discovered that I was charged 100$ from them (for this equipment not sent back in 30 days). I read that someone had shipped it back and never got refunded due to no tracking on the package.So I added tracking on the package. I saw it arrived two days priority to me calling them asking for a refund for that equipment. They mentioned nothing was set on the account yet, and mentioned about "Looking for the package in the warehouse". I can see here if I did not add a tracking number how they would have basically told me off. The sales person was super rude after I mentioned they should have an email notification specifically stating that you will be charge if equipment is not returned. Oh and FYI they do not provide you a shipping label. You are left to pay 20$ out of your pocket to ship it like I did. I would HIGHLY consider canceling your credit card after canceling service with them, as they will try to rip you off.

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Good quality, questionable pricing

Overall rating (3.4)

#89 : MAR 10th, 2016 :

Recommended: No

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The sound quality and features are excellent, and the setup was very straightforward. However, their published pricing and promotional discounts are *very deceptive*. Pay close attention, and ask specific questions about the actual monthly prices before you sign up. In our case, we would have been better off staying with AT&T.

VISITOR/PROVIDER FEEDBACK:

Jacquelin (February 12th 2017) : David, In what way was AT&T better? Because you need business phone, fax, 2 lines? Does pricing change after several months? What questions should we specifically ask? Now a year has passed, what is your opinion now. I appreciate your answers. I am 75, need a VERY cheap home phone (can't move quickly & cell phone is not easy to carry). Thank you, Jackie.

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Felt cheated

Overall rating (1)

#88 : FEB 26th, 2016 :

Recommended: No

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Ordered the basic service, which comes with the first and 12th month free. I decided it would be unsuitable and cancelled the order the next day. UPS returned the equipment without delivering it, so I never had the opportunity to use the service - but ITP still charged me $60+ saying their service was activated once I made the order. They even charged me for the first free month. Shabby treatment, intransigent customer service rep's. I felt the whole thing stank of sharp practice.

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Beware of the small print

Overall rating (1.2)

#87 : OCT 28th, 2015 :

Recommended: No

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Be VERY careful to read the wording of your contract with ITP. You sign up for a $30 plan and they can, at will, start charging you as a business account. If you make too many back-to-back calls, for whatever reason, even if it's poor sound quality or line conversation bleed-over, their billing program automatically determines you are a business. I got dinged for about $400 over a 2 month period before I noticed these excessive withdrawals from my account and cancelled it.

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Rip Off

Overall rating (1)

#86 : JUN 15th, 2015 :

Recommended: No

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I had to cancel service the morning after I signed up because ITP service would not work well with my current equipment. They don't even have an app. First my card was charged ten dollars more than it was supposed to be. Then the next day, when I cancelled my service, they charged me another $99.00 that I had not approved. When I emailed technical support I was told I would have to return the equipment that they had not even sent yet. Overall, screw them. I still have not seen a refund.

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Rip off

Overall rating (1)

#85 : APR 12th, 2015 :

Recommended: No

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After canceling my account and transferring my phone number in August they waited till January to send me a bill saying had never canceled. They then informed me they would continue to charge me every month until I paid the bill "because you can not cancel unless your bill is up to date". They will rip you off if you try to leave them.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 94 5 Stars 21
Thumbs Up 22 4 Stars 1
Thumbs Down 72 3 Stars 21
Average Rating 2.7 2 Stars 28
More Providers 1 Star 23

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