VoiPLy Review by WhichVoIP
Founded in 2012 and head quartered in Pittsburgh, PA, VoiPLy has been providing low cost phone service to over ten thousand residential and business customers.
The Good
VoiPLy has very competitive pricing for both residential and business phone service. Pricing on the residential side starts at $8.95 per month but can be reduced to
$7.16 per month with their annual pre-pay plan. Its small business plan starts at $13.95 per month per user.
All plans have unlimited calling for the US, Canada and over 50 other countries. Outside the 50 countries, rates are very competitive and you can purchase International phone numbers starting at $4.95 per month.
Support is entirely based in the United States and 24/7. The system reliability is an impressive 99.999% due to its redundant architecture.
When you order your adapter on-line from VoiPLy it is free of charge and will arrive within 2 days. There is no setup fee and number porting is also free. On the business side, the basic work horse phone
is also free but upgrade options are available for more advanced phones or WiFi cordless devices. The VoiPLy smart phone App is free to all customers so you can take your service on the road and it also supports SMS.
The residential and business services offer rich feature sets. The residential plan includes voicemail to email, 3 ways conferencing, caller ID and call waiting, in total over 20 included features. The business
plans include over 50 features and adds features such as audio and video conferencing, ring groups, Internet fax and much more.
VoiPLy has some add-ons that may be useful such as the Nomorobo App to block nuisance Bot calls. They are continually updating this side of their business. Some noteworthy recent additions include wake-up calls,
call queues, paging, upload call recordings, joke integrations as hold music, call queues and many others.
You can find a lot of really good support documentation in the form of articles and videos on their Website. This is always a good sign and allows the more technical customers to find solutions without needing to
call VoiPLy each time.
The Bad
There are no Terms and Conditions on the VoiPLy website. Normally the T&Cs state things such as reasonable use policies with respect to unlimited minutes and other items such as preventing
Telemarketing type services on their network. It is rather surprising this is not in plain view on their website.
The Bottom Line
- Residential Plan: $8.95/month but as low as $7.16/month with the annual pre-pay option. Unlimited calling US, CAN and 50+ countries.
- Business Plan: $13.95/month/user. Unlimited calling US, CAN and 50+ countries.
- Free adapter (residential) and free phones (basic business phones).
- Free setup and porting.
Overall Thoughts
VoiPLy offers great plans for both residential and small business customers. Pricing is very competitively priced against other providers in the market place and it has rich features sets.
Unlimited calling for the US, Canada and over 50 countries is impressive and all customer support is 24/7 and resides in the United States. It really is a compelling offering.
All User Reviews (Page 1 of 9)
VoiPLy reviews are listed in chronological order.
Lousy customer service, NO live people, just AI
(1.4)
Number 88 : JUL 16th, 2025 : George
Recommended: No
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Have had problems for over a week and all I get to talk to is AI. Nothing has been done to fix the problem of not being able to send
or receive phone calls. Many hours of wasted time with your 'technicians' - AKA AI - without the issue being rectified. Was told to
wait, wait, wait, do this do that repetitive times, and no call backs when I was told they would have someone contact me. This has
been going on and on. I need a company that cares about customer service and quality. I am copying this message to post on reviews.
I am sorely disappointed with Voiply. I really liked the service until I did not.
Comment on this review >>
NO CUSTOMER SERVICE!
(1)
Number 87 : JUL 7th, 2025 : Nick
Recommended: No
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This was supposed to be a huge help to my area where phone service isn't available but has turned into the biggest headache. There
are no live agents and if you are lucky enough to get ahold of one after forever (hours) on hold you can barely understand them. I
find it very hard to believe that they live in PA. This is a JOKE! You can't get it to work, and if you can finally get a ticket
created to get help, absolutely no one will call you back to help you get it fixed. I have been trying for over 3 months to cancel my
service with them, and NO ONE will call me back
Comment on this review >>
BUYER BEWARE!
(2)
Number 86 : FEB 12th, 2025 : Marie
Recommended: No
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BUYER BEWARE! Voiply's unlimited residential plan is not unlimited. If you use more than
500 minutes, they charge you 15c per minute.
However, that is stated nowhere in their agreement. What is in their agreement is vague verbiage that allows them to charge you if they don't agree with your use of minutes.
They are liars. Their unlimited plan is false advertising, as you are actually limited to
500 minutes. Which is ridiculously low! They will also saddle you with a bill they will not refund. Despite their shady business practices being called out.
They should have a disclaimer, on the
advertising, of how much unlimited really means to them and what happens if you go over their NON unlimited minutes.
Comment on this review >>
Right service for the right price
(4.6)
Number 85 : JAN 2nd, 2023 : Ron
Recommended: Yes
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For a small company they do a good job. There have been a few issues but the customer service has been good.
Comment on this review >>
Fantastic service for super reasonable price
(5)
Number 84 : OCT 8th, 2022 : Mark
Recommended: Yes
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I cannot be more pleased with Voiply! I'm paying half of my previous VoIP provider, have more features, and the phone
number transfer was precisely as promised. Their customer portal is a bit complicated, but their support via online chat
and email is amazingly fast in answering questions and helping out.
Comment on this review >>
Fantastic Service & Very Fair Pricing
(5)
Number 83 : SEP 16th, 2022 : Rod
Recommended: Yes
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Absolutely everything about our Voiply service has been fantastic: fair pricing for the service, good explanation of the system
(including how porting of 'phone number works), billing, installation, customer support, and quality/dependability of service! I was
skepical about VoIP phone service before switching to Voiply but ALL of my concerns and doubts have been resolved in the very short
time we've had our Voiply service - hopefully it will continue to satisfy us for many years to come!
Comment on this review >>
Happy I switched to Voiply
(5)
Number 82 : SEP 16th, 2022 : Gerald
Recommended: Yes
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Since switching to Voiply I have been very pleased with my decision. I used a Voip carrier for several years and had nothing but
problems with their service. I had to constantly reboot my modem, dropped calls, poor sound quality etc. I was ready to go with my
wifi service provider and pay a lot more to get good service. I read a rating of the best Voip carriers and saw Voiply listed. I
decided to give them a try and I am so glad I did. I haven't had to reboot my modem once, the sound quality is crystal clear and I
love being able to use my mobile phone to make calls with the Voiply app. I highly recommend you giving them a try.
Comment on this review >>
Great service
(4.8)
Number 81 : SEP 16th, 2022 : CLETUS
Recommended: Yes
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Very well pleased with the service
that they are providing so far. The
staff have been very congenial, easy
to understand, very polite answering
all the questions that I have asked
thus far. Service has been very
reliable on outgoing and incoming
calls. Can't beat the price. The only
problem I have with the phone calls
are the delay from my voice to the
receiving voice and talking over
each other. Other than that I'm very
pleased with VoIPLy
Comment on this review >>
Great service at a great price.
(5)
Number 80 : SEP 15th, 2022 : Wayne
Recommended: Yes
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In May 2022, I switched to VOIPLY from another VOIP provider I've used for almost 10 years. My previous carrier advertised
$8.33/month with a 12 month prepaid plan that turned into $15.09/month for a total of $191.87. VOIPLY's 12 month prepaid plan cost
me $134.37. That included the added fees and taxes and a more accurate local sales tax. VOIPLY also includes spam call blocking
that I did not have with my previous carrier. I have no regrets for making the switch, especially since we also have two cell phones.
I wanted to keep my home phone number I've had for over 32 years, but was about ready to disconnect it until I found VOIPLY.
Comment on this review >>
Very Good Service
(4.8)
Number 79 : SEP 15th, 2022 : George
Recommended: Yes
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Very good service overall. My telephone number was transferred from Verizon without any issues. I enjoy the land line service to my
home country. Great plus.
Comment on this review >>
- Page 1 of 9
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#4 : Posted by Cynthia Leininger
I do not have an iphone, can I still set up Voiply?
-> Response: You do not need an iphone. Just a regular old analog phone will work - they send you an adapter. You do need Internet though.
#3 : Posted by Steve
If I decide that the VoIPly service is not for me, is there a
charge to port to another provider?
-> Response: Voiply does not charge porting fees. Other providers may though so check with them before you port to them.
#2 : Posted by John
is an ATA included with the adapter?
-> Response: The ATA is the adapter (Analog Telephone Adapter), it is free of charge.
#1 : Posted by Ian Henderson
Can a user block numbers, if so how many?
-> Response: VoIPLy have an integration with Nomorobo to stop spam callers and give the ability for users to block numbers.