VoiPLy Review by WhichVoIP
Founded in 2012 and head quartered in Pittsburgh, PA, VoiPLy has been providing low cost phone service to over ten thousand residential and business customers.
The Good
VoiPLy has very competitive pricing for both residential and business phone service. Pricing on the residential side starts at $8.95 per month but can be reduced to
$7.16 per month with their annual pre-pay plan. Its small business plan starts at $13.95 per month per user.
All plans have unlimited calling for the US, Canada and over 50 other countries. Outside the 50 countries, rates are very competitive and you can purchase International phone numbers starting at $4.95 per month.
Support is entirely based in the United States and 24/7. The system reliability is an impressive 99.999% due to its redundant architecture.
When you order your adapter on-line from VoiPLy it is free of charge and will arrive within 2 days. There is no setup fee and number porting is also free. On the business side, the basic work horse phone
is also free but upgrade options are available for more advanced phones or WiFi cordless devices. The VoiPLy smart phone App is free to all customers so you can take your service on the road and it also supports SMS.
The residential and business services offer rich feature sets. The residential plan includes voicemail to email, 3 ways conferencing, caller ID and call waiting, in total over 20 included features. The business
plans include over 50 features and adds features such as audio and video conferencing, ring groups, Internet fax and much more.
VoiPLy has some add-ons that may be useful such as the Nomorobo App to block nuisance Bot calls. They are continually updating this side of their business. Some noteworthy recent additions include wake-up calls,
call queues, paging, upload call recordings, joke integrations as hold music, call queues and many others.
You can find a lot of really good support documentation in the form of articles and videos on their Website. This is always a good sign and allows the more technical customers to find solutions without needing to
call VoiPLy each time.
The Bad
There are no Terms and Conditions on the VoiPLy website. Normally the T&Cs state things such as reasonable use policies with respect to unlimited minutes and other items such as preventing
Telemarketing type services on their network. It is rather surprising this is not in plain view on their website.
The Bottom Line
- Residential Plan: $8.95/month but as low as $7.16/month with the annual pre-pay option. Unlimited calling US, CAN and 50+ countries.
- Business Plan: $13.95/month/user. Unlimited calling US, CAN and 50+ countries.
- Free adapter (residential) and free phones (basic business phones).
- Free setup and porting.
Overall Thoughts
VoiPLy offers great plans for both residential and small business customers. Pricing is very competitively priced against other providers in the market place and it has rich features sets.
Unlimited calling for the US, Canada and over 50 countries is impressive and all customer support is 24/7 and resides in the United States. It really is a compelling offering.
All User Reviews (Page 1 of 8)
VoiPLy reviews are listed in chronological order.
CANNOT BEAT THIS SERVICE
(5)
Number 71 : DEC 23rd, 2021 : Marcia
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

This was so easy to set up, and the cost was unbelievable. Don't know why I didn't do this years ago! Customer service was helpful and answered all my questions.
Comment on this review >>
MUCH better than others I used
(5)
Number 70 : OCT 29th, 2021 : Ted
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

I have used VOIPs - residential - since they first were available for residential use. In the past I used one from Canada, and
more recently one that was headquartered in California (with an 'x' in its name).
Voiply is 1000% better than either of the previous ones.
From the beginning - my first approach was with Voiply's chat box - my questions were answered quickly, completely, and accurately.
I chatted with a real human being - not a bot - which was reassuring.
When my adapter came, I had one quick installation question; again the support process was quick, right on, and accurate.
Just this morning I had a question about blocking spam calls - again, I used chat, with a real person, and my account was updated within a matter of 20 seconds.
Customer service doesn't get better than that. VERY happy with it.
As far as the VOIP service itself - clear as a bell. No sound quality issues. It works as it should.
Comment on this review >>
Excellent Service
(4.8)
Number 69 : OCT 27th, 2021 : Frank
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Excellent choice for residential VOIP service. From the initial order processing to service initialization and telephone number porting, everything went superbly well. Audio quality is excellent
and online support is always immediately available should they be needed for any questions one may have. Very impressed with VOIPLY and would highly recommend to anyone I know.
Comment on this review >>
Best Customer Service Ever
(4.8)
Number 68 : OCT 27th, 2021 : Ron
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Ordering was hassle free and it took about a week to get equipment shipped to me and my old phone number ported over from my old carrier.
Customer Service has been the best of any company I've ever dealt with. They are available 24/7 from chat and no long waits for a
response. Only problem I've had is their app will pick up an incoming call and home phone doesn't show the call. They have fixed this
once but it just happened again a few days later.
Comment on this review >>
Great Service
(5)
Number 67 : OCT 27th, 2021 : Darlene
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

I would let folks know about this wonderful phone service. The customer service was amazing, the price you just can't beat and the
equipment comes in the mail in a few days. This by far the best phone company, you will be very happy you chose this company.
Comment on this review >>
Wonderful services
(5)
Number 66 : OCT 27th, 2021 : Abdirahman
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Wonderful services and handy app, keeping my home phone with me always, wherever I find myself. Customer services officers are doing a great job. Thanks Voiply.
Comment on this review >>
Good Service at an Attractive Price
(4.8)
Number 65 : OCT 26th, 2021 : Don
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Overall an excellent telephone service. Fairly intuitive to install. Offers an array of telephone
features, but found the voicemail slow and a bit awkward to use. Would recommend the service to anyone
who would like telephone service at an attractive price.
Comment on this review >>
Best Decision I ever made
(5)
Number 64 : OCT 26th, 2021 : Marty
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

I was paying about $30 a month on a National Brand name phone service. I was sick and tired of the static in my lines and had them come out multiple times to try and resolve the static. I
researched and found Voiply and decided to try them out. Not only am I saving about $20 a month the sound quality is excellent, and the voice mail to email is an awesome feature. I wish I had
done this years ago.
Comment on this review >>
Great Customer Service and Phone Service
(5)
Number 63 : OCT 26th, 2021 : Juan
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

You have different options, to connect, messages, phone, and
extra line. Extra line is an excellent feature for international travelers
in order to have the potential to get and make your phone calls
anywhere in the world, and the only thing you need is a good Internet
connection on your cell phone. That plus the excellent Customer
Service, is what I wanted to have, and I got it.
Comment on this review >>
Two thumbs up
(4.6)
Number 62 : OCT 26th, 2021 : Rick
Recommended: Yes
AVERAGE:

QUALITY:

RELIABILITY:

SUPPORT:

FEATURES:

VALUE:

Truly amazed how simple it was to connect and use. My original LAN line was destroyed by the fires here in Northern California and has taken to this day unable to be reconnected. So I am glad I was able to reconnect with VoIPLy in such a fast and easy way. Thank you for that peace of mind. Easy to use and great service without all the BS charges.
Comment on this review >>
- Page 1 of 8


Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#4 : Posted by Cynthia Leininger
I do not have an iphone, can I still set up Voiply?
-> Response: You do not need an iphone. Just a regular old analog phone will work - they send you an adapter. You do need Internet though.
#3 : Posted by Steve
If I decide that the VoIPly service is not for me, is there a
charge to port to another provider?
-> Response: Voiply does not charge porting fees. Other providers may though so check with them before you port to them.
#2 : Posted by John
is an ATA included with the adapter?
-> Response: The ATA is the adapter (Analog Telephone Adapter), it is free of charge.
#1 : Posted by Ian Henderson
Can a user block numbers, if so how many?
-> Response: VoIPLy have an integration with Nomorobo to stop spam callers and give the ability for users to block numbers.