VoiPLy Review by WhichVoIP
Founded in 2012 and head quartered in Pittsburgh, PA, VoiPLy has been providing low cost phone service to over ten thousand residential and business customers.
The Good
VoiPLy has very competitive pricing for both residential and business phone service. Pricing on the residential side starts at $8.95 per month but can be reduced to
$7.16 per month with their annual pre-pay plan. Its small business plan starts at $13.95 per month per user.
All plans have unlimited calling for the US, Canada and over 50 other countries. Outside the 50 countries, rates are very competitive and you can purchase International phone numbers starting at $4.95 per month.
Support is entirely based in the United States and 24/7. The system reliability is an impressive 99.999% due to its redundant architecture.
When you order your adapter on-line from VoiPLy it is free of charge and will arrive within 2 days. There is no setup fee and number porting is also free. On the business side, the basic work horse phone
is also free but upgrade options are available for more advanced phones or WiFi cordless devices. The VoiPLy smart phone App is free to all customers so you can take your service on the road and it also supports SMS.
The residential and business services offer rich feature sets. The residential plan includes voicemail to email, 3 ways conferencing, caller ID and call waiting, in total over 20 included features. The business
plans include over 50 features and adds features such as audio and video conferencing, ring groups, Internet fax and much more.
VoiPLy has some add-ons that may be useful such as the Nomorobo App to block nuisance Bot calls. They are continually updating this side of their business. Some noteworthy recent additions include wake-up calls,
call queues, paging, upload call recordings, joke integrations as hold music, call queues and many others.
You can find a lot of really good support documentation in the form of articles and videos on their Website. This is always a good sign and allows the more technical customers to find solutions without needing to
call VoiPLy each time.
The Bad
There are no Terms and Conditions on the VoiPLy website. Normally the T&Cs state things such as reasonable use policies with respect to unlimited minutes and other items such as preventing
Telemarketing type services on their network. It is rather surprising this is not in plain view on their website.
The Bottom Line
- Residential Plan: $8.95/month but as low as $7.16/month with the annual pre-pay option. Unlimited calling US, CAN and 50+ countries.
- Business Plan: $13.95/month/user. Unlimited calling US, CAN and 50+ countries.
- Free adapter (residential) and free phones (basic business phones).
- Free setup and porting.
Overall Thoughts
VoiPLy offers great plans for both residential and small business customers. Pricing is very competitively priced against other providers in the market place and it has rich features sets.
Unlimited calling for the US, Canada and over 50 countries is impressive and all customer support is 24/7 and resides in the United States. It really is a compelling offering.
All User Reviews
VoiPLy reviews are listed in chronological order.
Initial Bill Clarity
(3.8)
Number 8 : DEC 29th, 2020 : James
Recommended: Yes
AVERAGE:
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The quote initially showed $8.95 monthly. The VoIP box and shipping was $23. During checkout in 2 rows the charges were explained as
$3.04 for taxes and $8.95 monthly service. I assumed the monthly payment included the tax. There was no description that actually the monthly
payment would be $11.99. Only after porting the number the initial bill appeared as $11.99. Looks like quality is good. I have been a
customer only for 2 days. But a kind of misinformation I need to report. The initial checkout bill did not specify that the payment
would be $11.99 monthly. It could be advertisement tactics but affects the good name of the company.
Comment on this review >>
Customers are their #1 priority
(5)
Number 7 : OCT 10th, 2020 : Zina
Recommended: Yes
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Every company says that their customers are their #1 priority, this company proves it. This business "walks the walks" when it comes to delivering the kind of service that wins a customer over for life. They reaffirmed that there are still companies out there focused on great service, and they've made a lifelong fan out of me. I needed my phone service up like yesterday and they delivered. I can not sing their praises enough. Awesome service.
Comment on this review >>
Worst VOIP company in my 10 years!
(1.8)
Number 6 : AUG 25th, 2020 : Yogesh
Recommended: No
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They charged me for 1 year. I had given them my cell phone number, as alternative number to call. They entered my cell phone number
as spam. As such I cannot call my VOIP number from my cell phone. Ryan and others could not fix it. So I paid $40 to ATT to change
my cell phone number. I cannot call from VOIP line, because 75% of the time, the voice breaks (my Internet speed is over 200 Mbps).
On certain days, when I call, the VOIP line will say it will cost me 6 cents per minute, and then immediately disconnect the phone.
Though I have spam and telemarketing call blocked, a tech did something, so now I get numerous spam and telemarketing calls. I have
called several dozens of time with problem, they say that they will fix it. But it never gets fixed. Don't select them, even
if it's free!
Comment on this review >>
Support was there for me.
(5)
Number 5 : OCT 3rd, 2019 : Anthony
Recommended: Yes
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I don't write reviews often, but I must touch on this. I did my
research about VOIP and decided to give Voiply a try to
replace my dated home POTS line. Once I got my device, I
plugged into my Verizon Actiontec GT784WN (which I found
out later that its not a recommended router) the device
wouldn't work per their 3 lights on for it to be working, I was
only getting 2 lights.
I reached out to support on a Saturday. I let them know the
issue I was experiencing, and we started with trying to disable
SIP ALG (I'm not very techy, but their guides helped me) gave
them my router model, and they
realized you cannot disable SIP ALG on my router. They
recommended I get a new supported router, which I did, and
my service now works. In my research I didn't realize
how important your router is to make this technology work. I
must give kudos to
them since they helped me over the weekend and is the
reason I wrote this
review.
Thank you.
Comment on this review >>
Pays for Itself
(5)
Number 4 : OCT 3rd, 2019 : Andrew
Recommended: Yes
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We signed up with Voiply 1 year ago when we started messing around with VOIP instead of POTS for our home.
Pricing, order simplicity, and they included long distance is really what drove our decision to go with them. Within 2 months the
money we saved with old POTS line paid for Voiply all year!
One neat feature is your order page is where you make changes to your system. We really like that about this service, no confusing
interface.
We are still using this service today. It has been a very economical choice.
Comment on this review >>
Awesome support always available
(5)
Number 3 : AUG 4th, 2019 : Zina
Recommended: Yes
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We had questions and VoiPLy was always
available to help. They were always friendly
and very patient with me.
Comment on this review >>
Great Service
(5)
Number 2 : JUL 19th, 2019 : Rachel
Recommended: Yes
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We've been using Voiply's service for over 3+ years now. Service has been reliable, support has been fantastic to work with. All around a great company that has saved us a lot of money moving to a VOIP phone system.
Comment on this review >>
Voiply Impressed me with their ordering process
(5)
Number 1 : JUL 13th, 2019 : Reyne
Recommended: Yes
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I ordered Voiply service in January. Phones arrived plug and play ready as I configured them with their online checkout. Our office
has POE switches, we plug the phones in got power. The phones rebooted a couple of times. Chatting with a Voiply support specialist they
confirmed this was the phones provisioning and all normal. Once the phones were provisioned we saw the names of the users on the
phones. We had a simple call scenario with our 4 person office, made test calls, configured our voicemails. All worked as it should.
Very impressed with how simple this setup was. Fill out everything online during checkout and your phones will come configured
working as they should! Great job Voiply!
Comment on this review >>
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#4 : Posted by Cynthia Leininger
I do not have an iphone, can I still set up Voiply?
-> Response: You do not need an iphone. Just a regular old analog phone will work - they send you an adapter. You do need Internet though.
#3 : Posted by Steve
If I decide that the VoIPly service is not for me, is there a
charge to port to another provider?
-> Response: Voiply does not charge porting fees. Other providers may though so check with them before you port to them.
#2 : Posted by John
is an ATA included with the adapter?
-> Response: The ATA is the adapter (Analog Telephone Adapter), it is free of charge.
#1 : Posted by Ian Henderson
Can a user block numbers, if so how many?
-> Response: At this current time, call blocking is not an included feature in the Voiply residential plans.
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