VoiPLy Review by WhichVoIP
Founded in 2012 and head quartered in Pittsburgh, PA, VoiPLy has been providing low cost phone service to over ten thousand residential and business customers.
The Good
VoiPLy has very competitive pricing for both residential and business phone service. Pricing on the residential side starts at $8.95 per month but can be reduced to
$7.16 per month with their annual pre-pay plan. Its small business plan starts at $13.95 per month per user.
All plans have unlimited calling for the US, Canada and over 50 other countries. Outside the 50 countries, rates are very competitive and you can purchase International phone numbers starting at $4.95 per month.
Support is entirely based in the United States and 24/7. The system reliability is an impressive 99.999% due to its redundant architecture.
When you order your adapter on-line from VoiPLy it is free of charge and will arrive within 2 days. There is no setup fee and number porting is also free. On the business side, the basic work horse phone
is also free but upgrade options are available for more advanced phones or WiFi cordless devices. The VoiPLy smart phone App is free to all customers so you can take your service on the road and it also supports SMS.
The residential and business services offer rich feature sets. The residential plan includes voicemail to email, 3 ways conferencing, caller ID and call waiting, in total over 20 included features. The business
plans include over 50 features and adds features such as audio and video conferencing, ring groups, Internet fax and much more.
VoiPLy has some add-ons that may be useful such as the Nomorobo App to block nuisance Bot calls. They are continually updating this side of their business. Some noteworthy recent additions include wake-up calls,
call queues, paging, upload call recordings, joke integrations as hold music, call queues and many others.
You can find a lot of really good support documentation in the form of articles and videos on their Website. This is always a good sign and allows the more technical customers to find solutions without needing to
call VoiPLy each time.
The Bad
There are no Terms and Conditions on the VoiPLy website. Normally the T&Cs state things such as reasonable use policies with respect to unlimited minutes and other items such as preventing
Telemarketing type services on their network. It is rather surprising this is not in plain view on their website.
The Bottom Line
- Residential Plan: $8.95/month but as low as $7.16/month with the annual pre-pay option. Unlimited calling US, CAN and 50+ countries.
- Business Plan: $13.95/month/user. Unlimited calling US, CAN and 50+ countries.
- Free adapter (residential) and free phones (basic business phones).
- Free setup and porting.
Overall Thoughts
VoiPLy offers great plans for both residential and small business customers. Pricing is very competitively priced against other providers in the market place and it has rich features sets.
Unlimited calling for the US, Canada and over 50 countries is impressive and all customer support is 24/7 and resides in the United States. It really is a compelling offering.
All User Reviews (Page 1 of 4)
VoiPLy reviews are listed in chronological order.
Great Customer Service
(5)
Number 32 : AUG 3rd, 2021 : EDDIE
Recommended: Yes
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I had a small issue when I first started the service, they were quick to respond and correct the issue.
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Best VoIP by far
(4.8)
Number 31 : AUG 2nd, 2021 : Jan
Recommended: Yes
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So far this is the best VoIP I have tried. The others I tried don't come close. The main benefit for me is the sound quality is by far the best.
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The future that's here now!
(5)
Number 30 : AUG 2nd, 2021 : James
Recommended: Yes
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This is definitely the service I will be using from now on. First of all I had an issue with one of my products (which turned out to
be my own fault). They sent a complete replacement package of everything I had ordered so that I could replace whatever was wrong.
Once I figured out what the problem was I sent back everything they sent me (they paid shipping both ways). My service is simple to
work with. I had another problem and they walked me through how to do a simple reset of the system and it was good to go. The sound
quality is flawless and crystal clear. Last but certainly not least is the cost is much cheaper. I haven't crunched the numbers but
just at a glance it's at least 80% cheaper and probably more than my previous big name provider. Thanks Voiply!
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Great Provider
(5)
Number 29 : JUL 26th, 2021 : Jack
Recommended: Yes
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I should have made the change sooner. My experience ordering, setting up and using my phone via Voiply was easy and I
experienced no issues whatsoever doing so. The quality of my calls is equal or better than what I had through AT&T and the
features offered by Voiply including my phone messages via e-mail is outstanding. I highly recommend Voiply.
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Great Service and Tech Support!
(5)
Number 28 : JUL 26th, 2021 : Jeffrey
Recommended: Yes
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Voiply's customer service and tech support was great! I had a problem with syncing calls from my house to the Voiply phone app. I
contacted tech support and the person knew right away what the problem was and fixed it on their end. She even called back to make
sure the sync with app was working. The service is great. I was with another VoIP company and you had to say HELLO twice before the
other person could hear you, not with Voiply, there is no delay and the call quality is clear and I had no missed calls. I'm glad to
have call waiting ID back also. The other VoIP company I was with did not have it so you never knew who was calling.
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Exceptional
(5)
Number 27 : JUL 16th, 2021 : Leila
Recommended: Yes
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Very good service. Using only for the local calls. Does not cover most International calls. I will recommend the service to friends.
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Residential Nothing But Pros!
(5)
Number 26 : JUL 14th, 2021 : Michael
Recommended: Yes
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Pros: 1. I first called AT&T to find a service. They told me my "fixed wireless (under 1G) was too slow for VoIP service. Searching
the internet I found VoiPLy with their guarantee. 2. It works flawlessly. 3. The spam filter is about 95 percent effective. 4.
Receiving an email with voice messages is awesome.5. The cost is awesome!
Cons: On the VoiPLy site I could not find some info about accessing messages on the phone. VoiPLy chat answered them easily and
quickly. So that's actually another pro! 2. I have found 0 cons!
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GREAT CUSTOMER SERVICE & PRODUCT
(5)
Number 25 : JUL 14th, 2021 : Katherine
Recommended: Yes
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I needed a phone line for a special reason and needed to make sure the phone line was very clear. Set-up was a breeze, no crazy wires just plug
into the Internet and plug phone in. It took less than 5 minutes. Anyone could hook this up. Price is very reasonable, no hidden fees
or cost. I needed help with cutting off voicemail, they were right there on chat available instantly, and the agent walked me through it and it
was a breeze. I love my new phone line.
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Excellent service and fantasic price
(5)
Number 24 : JUL 14th, 2021 : John
Recommended: Yes
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Was looking to lower my home phone cost. Had been using my cable company as my provider. After checking reviews and price I decided to switch to VoiPLy. The switch over went very smoothly, carried my old number over and the savings are great. I love that I can answer my home phone via my cell phone if needed. Also the voice message answering system is great, it sends me an email message transcript of any messages left. If you are looking for a great VOIP this is the company to go with. VoiPLy is EXCELLENT!
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Great service
(5)
Number 23 : JUL 2nd, 2021 : Leslie
Recommended: Yes
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I received personalized service throughout the initial process. This took a couple of weeks due to porting of my number. I received constant email updates the whole time from the same agent(Vern). Couldn't have asked for more and everything is working great.
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- Page 1 of 4
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#4 : Posted by Cynthia Leininger
I do not have an iphone, can I still set up Voiply?
-> Response: You do not need an iphone. Just a regular old analog phone will work - they send you an adapter. You do need Internet though.
#3 : Posted by Steve
If I decide that the VoIPly service is not for me, is there a
charge to port to another provider?
-> Response: Voiply does not charge porting fees. Other providers may though so check with them before you port to them.
#2 : Posted by John
is an ATA included with the adapter?
-> Response: The ATA is the adapter (Analog Telephone Adapter), it is free of charge.
#1 : Posted by Ian Henderson
Can a user block numbers, if so how many?
-> Response: At this current time, call blocking is not an included feature in the Voiply residential plans.