VoiPLy Review by WhichVoIP
Founded in 2012 and head quartered in Pittsburgh, PA, VoiPLy has been providing low cost phone service to over ten thousand residential and business customers.
The Good
VoiPLy has very competitive pricing for both residential and business phone service. Pricing on the residential side starts at $8.95 per month but can be reduced to
$7.16 per month with their annual pre-pay plan. Its small business plan starts at $13.95 per month per user.
All plans have unlimited calling for the US, Canada and over 50 other countries. Outside the 50 countries, rates are very competitive and you can purchase International phone numbers starting at $4.95 per month.
Support is entirely based in the United States and 24/7. The system reliability is an impressive 99.999% due to its redundant architecture.
When you order your adapter on-line from VoiPLy it is free of charge and will arrive within 2 days. There is no setup fee and number porting is also free. On the business side, the basic work horse phone
is also free but upgrade options are available for more advanced phones or WiFi cordless devices. The VoiPLy smart phone App is free to all customers so you can take your service on the road and it also supports SMS.
The residential and business services offer rich feature sets. The residential plan includes voicemail to email, 3 ways conferencing, caller ID and call waiting, in total over 20 included features. The business
plans include over 50 features and adds features such as audio and video conferencing, ring groups, Internet fax and much more.
VoiPLy has some add-ons that may be useful such as the Nomorobo App to block nuisance Bot calls. They are continually updating this side of their business. Some noteworthy recent additions include wake-up calls,
call queues, paging, upload call recordings, joke integrations as hold music, call queues and many others.
You can find a lot of really good support documentation in the form of articles and videos on their Website. This is always a good sign and allows the more technical customers to find solutions without needing to
call VoiPLy each time.
The Bad
There are no Terms and Conditions on the VoiPLy website. Normally the T&Cs state things such as reasonable use policies with respect to unlimited minutes and other items such as preventing
Telemarketing type services on their network. It is rather surprising this is not in plain view on their website.
The Bottom Line
- Residential Plan: $8.95/month but as low as $7.16/month with the annual pre-pay option. Unlimited calling US, CAN and 50+ countries.
- Business Plan: $13.95/month/user. Unlimited calling US, CAN and 50+ countries.
- Free adapter (residential) and free phones (basic business phones).
- Free setup and porting.
Overall Thoughts
VoiPLy offers great plans for both residential and small business customers. Pricing is very competitively priced against other providers in the market place and it has rich features sets.
Unlimited calling for the US, Canada and over 50 countries is impressive and all customer support is 24/7 and resides in the United States. It really is a compelling offering.
All User Reviews (Page 1 of 2)
VoiPLy reviews are listed in chronological order.
Really liked the service
(5)
Number 19 : JUN 17th, 2021 : Steven
Recommended: Yes
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I transferred my phone service to Voiply from a service I have used for years but has suffered a drop in quality. The transfer was easy
and allowed me to port my existing phone number without any problem. Once the transfer was complete I have experienced the quality of
phone service I need. People who I call or call me have commented on the improvement in quality. I can strongly recommend Voiply.
Comment on this review >>
Really good unit
(5)
Number 18 : JUN 16th, 2021 : Dennis
Recommended: Yes
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I was skeptical about this service but I had to get a new carrier as I had Sprint and they are cancelling my land line. This phone
service is fantastic. I have a much cleaner line with no static. It has features I did not think I would use but I am using them. The
service is great. I don't have to talk to India anymore. You will love this phone service.
Comment on this review >>
GREAT SERVICE
(5)
Number 17 : JUN 16th, 2021 : SHEILA
Recommended: Yes
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MANY FEATURES IS A GOOD THING, QUALITY IS REAL GOOD, NO PROBLEM WITH RELIABILITY, CUSTOMER SERVICE GOES ABOVE AND BEYOND. I PAID A YEAR
IN ADVANCE AND DO NOT HAVE TO WORRY ABOUT A MONTHLY BILL, PRICED SO WELL THAT IT WAS LESS THAN 2 MONTHS ON REGULAR SERVICE. AND YES I
WILL AND DO RECOMMEND VOIPLY TO EVERYONE.
Comment on this review >>
Excellent Personalized Service
(5)
Number 16 : JUN 16th, 2021 : Joanne
Recommended: Yes
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I've already recommended Voiply to a friend. No one will be disappointed if they choose Voiply. They send transcripts of all
chats/conversations so everything is documented.
Comment on this review >>
Excellent Service/Value
(5)
Number 15 : JUN 16th, 2021 : Gregory
Recommended: Yes
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With the growing popularity of cell service it is nice to know that you can still get a quality land line and with very easy setup with Voiply. The price is right the sound quality is excellent and the overall value you get makes me a happy customer. I have recommended it to all my friends!
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Best home phone service
(5)
Number 14 : JUN 9th, 2021 : Marian
Recommended: Yes
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Best company, always there when need it and never had a problem with the service. They did it all, I didn't have to even call my
previous supplier to cancel, easiest switch over I ever had. Great company!
Comment on this review >>
Great Customer Service
(5)
Number 13 : JUN 9th, 2021 : David
Recommended: Yes
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Great service, representative was very responsive and held my hand throughout. A refreshing change from my previous provider.
Comment on this review >>
I love my Voiply.
(5)
Number 12 : JUN 4th, 2021 : Wilburta
Recommended: Yes
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I love my new Voiply phone service. I especially like the call forwarding feature that allows my calls to be forwarded to both my cell phone and my husband's, along with caller id. We never miss a call, but if for some reason we should, I receive an email with a recording of any voice mail, along with a written transcript of the message as well. AWESOME. I have a couple of questions with setup and the customer service was swift and spot on to resolve the issues. I only regret starting the service too late to transfer my old phone number. I should have made arrangements before canceling the other service, and would have been able to keep my old number. It was a small thing to be able to have a very reliable service for about half the cost I was paying before.
Comment on this review >>
Unbelievable how feature rich this is
(5)
Number 11 : MAY 26th, 2021 : Sami
Recommended: Yes
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I started with another provider years ago and was upset at the lack of features and also with their lack of ability to text. I did an
enormous amount of research and have since used multiple providers, but once I landed on Voiply there was no turning back.
The numbers come with a COMPLETE set of features like extensions, forwarding, texting, voicemail recordings and emails, office/ring hours,
and way more than I know what to do with. They also have solid Grandstream VOIP phones and even a simple, free adapter to just connect a
regular phone to and call it a day (which btw, I can make that phone ring first, and then forward, or not ring and only forward, etc. -
there are a bunch of settings around that as well).
I used to work in retail and literally, their service covers everything a Cisco enterprise VOIP systems used in major retailers does and WAY
more for a price that is the best in the industry. You can even have conference calls with like 50 people if you wanted to and some things I
don't even think people would fully utilize.
I have 2 active lines, an 800 line, and 5 parked forwarding lines I have been using for I think 4 years now. I have switched all my parked
lines from cell phones to Voiply because each additional line after the first is barely more that 1/2$/month. Just for parking lines alone
they beat any kind of sim plan, and you get all the features.
As a real estate agent having to share a phone number publicly (only to also get TONS of spam and garbage calls in addition to important
calls I need to answer) this is great because I can use the new app (yes they FINALLY have an app and it works FLAWLESSLY on my iPhone and
Android business phones) to call out and show that number. You can also text seamlessly in the app. For inbound calls, if I don't recognize
the number, etc. I can simply change the notification and when I am not available, it is easy to set my hours as such and disable
notifications from the number and have it go straight to voicemail.
Customer service wise they always have staff ready to assist, explain, and answer questions. The very rare times there was an issue with my
account, they rectified it properly and quickly. If you ever are confused about something or just need something tweaked or a service added,
they are always ready to walk you through and hold your hand until it is done.
I know most people have not heard of this service due to some of the bigger names out there that have advertised a ton but I am telling you
these guys really are the best. It is likely their lack of all the advertising and marketing that enables their prices to be so well.
Everything about their system works, works well, has everything I need, is well priced, and is simply amazing. Calls are clear, don't drop,
and the logs and everything are accurate.
Comment on this review >>
So far working great for us :)
(5)
Number 10 : MAY 25th, 2021 : Brian
Recommended: Yes
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So far it has saved us money and any questions we had have been answered. The only thing we have noticed is the written messages in my
email do not match the message left exactly, but we can always figure out the message. I am not sure why this is but can only assume that the
spoken words that are being translated can be transferred to multiple words and just prints whatever it hears. Otherwise we love it so
far :)
Comment on this review >>
- Page 1 of 2
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
WhichVoIP Visitor Comments
#4 : Posted by Cynthia Leininger
I do not have an iphone, can I still set up Voiply?
-> Response: You do not need an iphone. Just a regular old analog phone will work - they send you an adapter. You do need Internet though.
#3 : Posted by Steve
If I decide that the VoIPly service is not for me, is there a
charge to port to another provider?
-> Response: Voiply does not charge porting fees. Other providers may though so check with them before you port to them.
#2 : Posted by John
is an ATA included with the adapter?
-> Response: The ATA is the adapter (Analog Telephone Adapter), it is free of charge.
#1 : Posted by Ian Henderson
Can a user block numbers, if so how many?
-> Response: At this current time, call blocking is not an included feature in the Voiply residential plans.