194
User Reviews
2.8/5
Average Rating
32%
Recommended
Lingo, Inc. is based in Mclean, Virginia and was founded in 2004. It is an affiliate of Primus Telecommunications Canada Inc. Lingo is an affordable service with a range of domestic and international residential plans to choose from.
Lingo offers a decent range of service options for limited calling and unlimited calling through the US and Canada. It also has multiple options for international calling within 50 countries and mobile phone support within 25 countries. Regardless of what service is chosen, all Lingo plans include free activation and free equipment.
Lingo VoIP plans offer 20+ features including E911, caller ID, simultaneous ring, call waiting, speed dialing, and free phone number transfer. Additional features, such as a fax line, mobile service, softphone and a toll free number can be added at additional charges.
Call quality is reasonable and this is validated by our user reviews where call quality is rated average for most users.
Regular international travelers or business people may find the universal phone number useful. Customers can select the area code they feel is most relevant for them. Local calling rates are applicable for calls within that chosen area code, regardless of whether the phone is physically in that region or not. Users can transport their same number internationally via the Lingo phone adaptor. Currently, 16 countries are available for this service.
Across the board, the plans tend to be quite expensive when compared against other companies that you will find on this website.
The "unlimited" service plan is limited to 2,200 minutes/month. It is important to know this limit as Lingo can, at its own discretion, move a customer into a more expensive, higher limit plan if the minutes/month limit is reached, forcing the customer to pay much more than they initially expected to pay. Couple a move to a more expensive plan with the $24.95 Plan Change fee and you may be paying much more than you bargained for. It's definitely good to be prepared while dealing with Lingo and have a good idea as to how many minutes you expect to use per month.
Mobile only plans are available so you can make cheap calls to other countries but surprisingly there is no support for iPhones. It is also very expensive.
Also be aware that early termination of any 12 or 24 month plans will net an Early Termination fee of up to $175.
Additional fees to pay every month on top of each plan include an Administrative, Regulatory and Compliance fee of $2.99.
Tech support is available 24/7, though many customers have complained in our user review section that sales representatives are generally unfamiliar with the products and services provided and technical support is often difficult to get a hold of. It has also been noted in our user reviews that once support representatives have been spoken to, problems are often resolved days later than expected, if resolved at all.
Lingo is an easy to install service that provides decent call quality. However, should you require support from them, be aware that many users have complained about the response times and quality of the support.
For international travelers or those living and working abroad, Lingo's universal phone number is an intriguing option. However, for most users, Lingo is a less than desirable provider as other companies consistently offer more features and more cost effective plans. The mobile plans may be of value to those that do not need a home service and make a lot of international calls. It is an expensive option though, and there is no iPhone support.
Read through our selection of reviews from Lingo users for more insight into this residential provider.
Provider* | Highlights | Startup | Reviews | More Info |
---|---|---|---|---|
|
30-day Money Back |
Read Reviews |
||
|
30-day Money Back |
Read Reviews |
||
|
30-day Money Back |
Read Reviews |
||
|
15-day Money Back |
Read Reviews |