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Reviewers Comments:

By far the worst phone service I have ever had in my life! The quality of the service is terrible. Over 50% time, you can hardly hear what the other side is talking about. The tech service line is very difficult to get through. Many times, no one on the other side of the line. Difficult to cancel the service and they will keep charging your credit card without even the acknowledge from the user. This company charge custom a large setup fee and told user that it include the equipment and activation, while I try to cancel the service, they will ask you to send the ipbox back on you own expense. They do not even return the fees that user never used for the next month. Just terrible experience. I felt that I got robbed by someone!!!

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NEVER EVER go to this horrible provider - iTalkBB. (1) Quality of sound nearly as talk on your can. Friends call in, required attempt to dial SEVERAL times and get ONE connection finally, Caller ID with NO name, Credit charged never the same on your bill if you live in Canada. (They have used US$ or CAD$ mixed for my last 8 months). (2) As they offer the 30 days FREE trial, It is NOT truth! They did charge which called "Deposit" credit $39.98 for sending VoIP adapter when I signed up 8 months ago. But, After the first 30 days, if you DO NOT CANCEL it, this "Deposit Fee" will be called as" Activation FEE" on your trial month. (It's NOT REFUNDABLE! ) So, WATCH OUT! IT'S NOT FREE at ALL. What A FRAUD!

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Terrible! Stay away from italkBB. Total rip off. Equipment never worked. You can almost never get through to anyone to discuss an issue. When you do reach someone they can hardly speak english. Then they lie to you. I've been trying for 8 months to cancel this service. Each time they say, no problem - it's cancelled. then my credit card gets charged. Today they tell me I can cancel anytime and pay the $70 penalty. Or I can wait till the exact day the 'service' is 1-year old to cancel. If I wait even a day over, I'll be obligated for a second year and pay another penalty. Disgusting that a scam like this is legal. BE WARNED!!!

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This seems to be one guy in an office, trying to sell Trix (asterisk) as a service. Great sales pitch, bad delivery. Unresponsive once he has your money. Completely incapable of support his own services...

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After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incompatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.

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Woowww!!! the best thing about this company is that they are also in other countries. So they provide in-network calling world wide!!!! which means not international rates.

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Saves me over a grand a year. No Brainer.

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Don't go with ITalkBB. HORRIBLE Experience. Simply the phone stopped working, I mean 100% not working. Called customer service, they know the problem already. However it will take another one week to receive a new adaptor, the Rep even doesn't know what is "UPS Overnight". I was told that they need collect all the information for the bad units first, then they will ship out the replace unit. Again, don't go with them unless you have a second line for backup.

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My experience with iTalkBB is really bad. I used it for about two months (supposedly 1 month free trial and 1 month paid). It is very hard to get through the line with iTalkBB when I call people in China. In that case, I switched to another line provided by Verizon, then I can get through immediately. In many times, iTalkBB connection was just through in single direction, i.e., I could hear my peer, but he could not hear me, or the other way around. After the disappointed experience for two months, I cancelled my iTalkBB account recently. An extra surprise is that they charge me on that trial month also, which was promised to be a free month. So I paid the two months and that's definitely the last two months I would use with iTalkBB in my life.

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After I dropped my lines with ATT and switched over to a VoIP company out of Santa Clara, Ca called Voiptrex. I have an Avaya ACS phone system and they shipped out 1 unit to our office and helped us install the unit is less than 5 minutes. After the install, we've added 8 lines to our system and it works great! It's saving my company a ton of money every month! I would recommend them highly!

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I had such a HORRIBLE experience with this company it's incredible. First The setup instructions is a chaotic mess, and they did not specify that the VOIP box needs to connect to a specific end of the cable they provided, and that the other way around doesn't work. My poor mom spent 2-3 days and countless phone calls and wasted countless minutes on my cell phone to test the damn thing before she was finally able to make a chopped up phone call. Second, the service is VERY UNRELIABLE. You cannot count on it to be your main phone line. Sound quality is horrible and 75% of the times people can hardly hear me where as the other 25% of time I can't hear the other person. I'm sure one of those days somebody would end up getting killed by some criminal because he has to repeat his address 20 times to 911 before they can hear him. It's not just us. My uncle's family who told us about iTalkBB were having so much trouble not being able to make or receive calls that they hand to cancels the service as well. Third, and this is the part that pisses me off THE MOST. Basically we were fed up with the thing at the end of the month and wanted to cancel it, and they said that THEY'D HAVE TO CHARGE US 25 FOR THE TRIAL MONTH WHICH WAS SUPPOSE TO BE FREE when the sales rep called us to advertise. Supposedly if you use the phone for more than 500 min per month, you have to pay for the first month. This was NOT mentioned to us at the time of sale or in any of the emails!! It was NOT anywhere on the front page of the website as the customer rep claimed. Not to mentioned that the customer rep INSULTED and accused me of just wanting to use the service for a month and not pay! Not to mention that they won't refund the expense to mail back the equipment! After spending an hour an half on the phone complaining and telling them how they are basically cunning money out of us, I finally told them that they can charge us for the first month, and that I'd write countless reviews to warn everybody, DO NOT WASTE YOUR MONEY AND TIME TO DEAL WITH THIS SENSELESS COMPANY!!! So here I am. Please do not subject yourself to the pain I went through. This is a scam company that steals, lies and have horrible service!

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This is my very own first VoIP company. Everyone is starting to get it so I thought I would give it a shot. I heard about ReliaClear through my neighbour who also has it. The package that I'm on is pretty good, giving me unlimited US and Canada but also 500 minutes to the country of my choice. The customer service was excellent from the moment I ordered my service, it arrived in four business days. No credit card was needed which is a plus for me, they simply just withdraw the funds out of my bank account every month. Unlike most voip companies I looked in to especially vonage, there were disconnection fees and such. With ReliaClear, they told me if I'm not satisfied with the service, they will take back my equipment and there will be no cost to me to try it. This is really important to me since this is my first voip company. Other than that, they have been great :) The quality is excellent and I just couldn't ask for me to stay in touch with my friends and family overseas.

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Best sound quality Good price With the referral program instead to pay for the service they send me money They pay me to have phone with them

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Telnes has been a nightmare. We started service in November, it is now January and our phones are still barely functioning. They first tried to blame our IT consultant for not setting up the network properly and tried to charge us an hourly fee for customer support. After weeks of them doing nothing to improve our service, they finally admitted it was a system-wide problems. Among the problems we experience on a daily basis - extremely choppy calls, dropped calls, inability to make outgoing calls or for people to get through to us, misrouted calls, static, malfunctioning of touch-tone system and occasionally random noises on the line.

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Very easy to use Voip phone, with no hardware to purchase. Can get a phone number from any major city in the USA. I have a NYC phone number even though I live in Jersey... it's cool.

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I really love this product, it help me on my own home base business with so much rich features like "Follow me everywhere" and "Igonet2go" (use my cell phone to make long distance call for free). Some funny thing like "Music on hold" and "hunt group" is really great for my business. Customer care service is absolutely amazing. I sign up on Sunday, Monday morning, I received a welcome call for customer service representative and Wednesday, I received my adapter. After 5 minutes, I was ready to called 40 countries around the world. I can manage all my features by my own consumer website and find who call me or where I called 5 minutes ago. I've got a chance to meet the co-owner of the company, John Ostime, and he gave me to much good feeling than I decided to join the company as an Independant Sales Representatives.

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This service is targeted to Chinese users. Service to non-Chinese speakers is pretty low. I gave up after waiting 20 minutes for customer service in English. Customer service replies to emails in several days. Reliability of connection is low. I usually have to dial a number several times to get through. Right now, the connection's not working at all (I have a dial tone, but my number is "temporarily not in service.")

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From day one I could not use this service, it kept dropping calls constantly which mypeople kept blaming on my ISP. *figures* So I switch from them to Vonage and there are no problems with dropped calls, the problem I am having is that mypeople held my number hostage until the 30 days was up after one of their customer service reps *noted our account* and told us we wouldn't be charged for it. So almost a month later our phone number still hasn't switched, mypeople sent us a bill anyway after saying they wouldn't we call and talk to a supervisor who was extremely rude and stated that "We don't care what our customer service rep noted on your account, she was wrong and you're gonna pay this bill and a termination fee". So we have filed a complaint with the BBB over it and will probably go to court, they were very unprofessional to say the least.

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I've been reading the comments before choose italkbb.com. We've had italkbb for more than half a year, and have had no problem. We received the linksys phone adapter within 3-4 days from order. We had some small problems connecting it, and called customer service who walked me through it (was actually much easier to connect than I thought). After updated the firmware of our wireless router, I was hooked up instantly. The phone worked right away, with the new number, and the number switch from Qwest took about 3 weeks. The good points: Price, obviously; Features, including all kinds of advanced phone features, like caller ID, call waiting, call forwarding, etc. also support e911 and fax. There is no "special" type of phone you need, Just used our old 2.4mhz phone, and it works fine. Customer service was great, for me, I got through pretty quickly, and the person helped me set it up quickly with no problems. The bad: I haven't found any. I don't get bad echoes or anything. Sound quality is great and very reliable. I have been calling my family and friends oversea almost every day. I realize that this is new technology. I have had no interference with my internet usage. For the price (less $25/month including long distance to US, Canada, and 20+ countries!!!), If you have family in China you can even get a Chinese number. This is a great plan and service.

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This is the coolest phone service around. I never thought a telephone could be so fun. My People have something big... HUGE. They have something different and exciting that people want. I got a free month of service with My People by entering a some promo code I found on the internet. This service is definitely worth checking out!!!

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This is a fun phone and I love showing it to my friends. I pick up the phone in the morning and it tells me the weather, or stocks, or whatever. It's easy to use, and I'm still getting surprised with features that I didn't know I had. And Customer Service is really helpful.

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I cannot comment on the service, I never received the equipment. The communication with this company is horrible. I even wonder if they really provide service, maybe a hoax. When calling tech support for a status update, they do not transfer to sales, but instead they send a message via fax (according to the person that answers the phone). A sales person finally contacted me, but told me my equipment was lost in the mail. I asked for tracking info, he kept telling me tomorrow, tomorrow, tomorrow, so two weeks later, no equipment, no service. I asked for a refund, but I still don't have that. SO STAY AWAY FROM THIS COMPANY. I have no idea what the service is like, but as for a company I dont think they will last long, if it really exists.

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I cant imagine a worse service. I've waited since Sept for a local number. When I enquire on their site, personnel just toy with me. They always say they will get back to me, and never, not once ever, did. Recently their service was down for days. One can have no confidence in these people. I continue with them only because I paid annually and have no confidence they would return my money if I quit them.

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I was astonished that within a few minutes I had a dial tone my first try. In our area, our landlines have to dial the area code and number...so when I first picked up and dialed a number I got a busy signal, duh?!?! I had forgotten to only use 7 digit dialing YEAH!! It's a lot easier, with outstanding features, saves me a ton of money-at least $40/month. Plus I am not sure about others, but with Champion Communications it is a FLAT FEE no hidden costs $26.45/month. I enjoy talking to my family everyday now without worrying about cell phone overages!!

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We ordered the service on December 2, 2005 and never received the equipment. Never received any return calls, unable to ever contact a person on the telephone, never received a response to e-mails, cancelled service but still have not received a refund of our money.

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Customer service Not very knowledgable, always want to blame it on the ISP for poor voice quality and call delivery. Could not solve problems.. I went to Packet 8, and service is great.. VOIP Michigan, I can not say enough bad about them.. Value for your money, absolutely not..

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Reliable service with excellent sound quality

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They will not give me a local telephone number even though they advertised that they had local numbers in my city. They will not give me the free virtual number as promised. Caller ID with name does not work. They will not answer the phone, I have waited on hold for more than 30 minutes on multiple occasions. I was using the live chat on there website, but now it doesn't work either.

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Was told that I would receive a full refund upon return of product. Have not received the refund as of yet and now, the story is the refund will not be in full. The salesman obviously told an untruth to sell the product. Make sure that you will save by using this product before ordering it.

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I have two different VoIP boxes. I am able to get an area code from anywhere in the country so family and friends can call me as if local. This is a great service.

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I tried these, although in the UK, it seems some providers over there offer better deals, so I took a risk, note they used to do a BYOD device package, I think they might not offer anymore, but all the same great service.

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Very good service, excellent call quality.  They saved me a ton of money verses paying Alltel for local and then long distance.  If you can get their services I would strongly encourage you to take a look at them.  Super company, live help 98% of the time.

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My family lives outside of the US and my friend recommended me to open an account with StanaPhone for international calls. I did and I was very surprised how easy it is to open an account and setup the thing… I call Russia a lot using various calling cards with all kinds of surcharges and varied quality of connection. I was really surprised how good the connection with this country is… The clarity is simply outstanding! I called my friends in England and Italy – the same great quality!!! The consistency is amazing and there is no obligation – just one simple pay as you go plan so you don’t commit to anything. I had a few questions related to hardware issues so, I send ‘em an email and got an instant response with the solution. My roommate is currently working abroad so he asks me to send him all kinds of his mail and I do it using StanaFax – that automatically comes with the StanaPhone number. I simply fax his correspondence to his StanaPhone number and he gets it in a PDA format directly to his email! I really like StanaPhone for its simplicity, reliability and outstanding value for money. I do recommend it to anyone who is planning to save on International calls.