Reviewers Comments:

Have had ECR Basic for almost two years, not one problem from the get go. and I've never had to call service.

Reviewers Comments:

Reviewers Comments:

ECR Voice has been very simple to set up and use, and customer service is always willing to go the extra mile when there are difficulties. There are also some cool features you don't see everywhere like selective forwarding/acceptance/rejection and simultaneous ring features. There are a couple of "super discount" providers out there who are slightly cheaper, but I just don't want to risk dealing with somebody who doesn't speak english or having crappy service. I can always reach the ECR people and understand what they are saying. GREAT company!

Reviewers Comments:

Had various problems of the course of the last year and now that my VOIP adapter has completely quit working on me, the refuse to replace it, 2 weeks no calls in or out, and if the adapter is hooked up, no internet either....crap, crap, crap...please don't use them.

Reviewers Comments:

ECR Voice initiated my service with a temporary number that lasted about two months, meaning that I couldn't give out my real number to anyone until I got it. The switch-over was sudden with no forwarding service. Dial tone disappeared on the average of once a month. ECR told me they need two days to respond to e-mail concerning outages, so Live Chat is the only way to get things resolved. Live Chat sessions generally exceeded thirty minutes, with the CSR typing "One moment please" every five minutes. It took me at least two Live Chat sessions to resolve an outage on average. Lost dial tone was always resolved at their end -- meaning their system had it wrong -- and involved several reboots on my part for each incident. Once, for at least ten days continuously, callers would receive a busy signal (not voicemail) and the CSR steadfastly refused to explain why. If you have nothing better to do than to be at the beck and call of mindless, faceless CSR ninnies, this is the company for you. You should also be aware that ECR gets a "low price" score on this website -- but only because of two hidden charges, a bogus recovery fee of $1.50 per month and a bogus e911 fee of $1.50 per month. This website would do consumers a favor if it would report the true total cost of monthly service corrected for such three-card-Monte shenanigans. Bad service, bad price, bad quality. I stayed with them three months too long because I didn't want to go through the trouble of having to change my phone number again. If only I had known about their shenanigans before I signed up!

Reviewers Comments:

Average price. Average Features. TERRIBLE quality. Service is only useable really late at night and really early morning. Daytime is impossible. Everyone sounds like stuttering robots. ECR seriously need to buy a better network or larger pipe. Phones are essential these day. With ECR I am afraid you will miss out. I wont say who I like but this company isn't it.

Reviewers Comments:

Signed up in SEPTEMBER for my current number to be ported and switched over to ECR Voice. Sent in appropriate forms TWICE - customer service acknowledge receipt. ECR Never sent box, charged me for service during three months I was signed up with them - dropped the ball and didn't port number and I have a dead phone line used for my customers starting Dec. 1 - during the busiest business month of the year. They charged me but never ported my number and I never had service with them. Everyone at customer service "confused". NO apology for their mistake - only wanted me to continue to use their service with a new phone number which would be detrimental to my business - not that it hasn't been greatly damaged now that I have no phone for my customers to call orders in on. If I have to go without a phone til I sign up for a new number I'm better off going with another company rather then going with ECR when they've proven to me that getting my money is the only thing that matters to them - who knows when they would "get around" to actually giving me service. These people really dropped the ball and aren't even decent enough to apologize for their mistake. A HUGE mistake choosing their company that will have monetary repercussions for me. Save your money and your time by going with a RELIABLE service whose staff actually know what's going on. Can't say enough BAD THINGS ABOUT THIS COMPANY - I'm furious and am loosing money every day. They had three months to port my number and were collecting payment from me the entire time. Even the Operations Manager didn't have the decency to offer an apology for her company's mistake - just kept trying to talk me into continuing with their company with a new phone number. STAY AWAY FROM THIS "COMPANY".

Reviewers Comments:

I like it

Reviewers Comments:

Very dishonest and rude people, was told the owner of the company dose not think they can help me to my expectations and they will not have me as a customer, Funny how a different VOIP service could and did they did whatever they could to help me. I would never recommend this service to a friend or family member or anyone this company stinks. Down the drain with ECR Voice.

Reviewers Comments:

I like their service a lot and am very pleased with it. They are the only company that has the largest list of coverage areas as they do. My wife has family in Silver Lake Ind and ECR Voice has a number that is local to them so they call us from free. Vonage which I came from has no where near the service coverage as they do and their customer service sucks. I really think that the reps at ECR are nice cause they have been very nice to me when I have asked questions about my service.. I think that if U try it U will be very pleased with the quality of their service.

Reviewers Comments:

Never a dropped a call. Had a small echo issue which was fixed with one phone call. Love the service and would highly recommend to anyone who is looking to save a lot of money.