Ooma vs magicJack is a popular search query that we see on our website these days. Most people have heard of magicJack and Ooma due to commercials on TV and radio and also because these products tend to show up in retail stores across the U.S and Canada. So which one should you go for?
In our opinion you should go for neither. You will see our comparison table on this page for other well known VoIP providers that serve the same market as Ooma and magicJack. they have similar low price models but their feature set is much more advanced. You can send voicemail to emails, configure call hunting groups, set up individual call forwarding rules based on calls that are important to you, 3-way conferencing, cloned second lines free of charge and much more.
However, that is just our opinion, back to the main topic at hand here. MagicJack has come on a great deal since the early days where you had to use a computer to make and receive calls. Now you can connect the magicJack Plus (the next generation magicJack) to a power outlet and hook up your phone and broadband connection and make calls. You have to pay around $70 for the magicJack Plus adapter (referred to as an Analog Telephone Adapter, or ATA, by other VoIP service providers) and you then pay around $30 each year (plus taxes) for your phone calls for unlimited calls inside the USA and Canada, at this time of writing. This is a pretty decent deal.
Ooma on the other hand has a slightly different model. You pay a handsome fee for the ATA (known as the Ooma Telo), currently retailing for just under $200, but then your phone calls are free after that for calls inside the USA and Canada. However, you still have to pay taxes which can run as high as $4 per month! One of the nice elements of the Ooma service are the add-on options. You can pay more for their premium service which gets you features closer to what you see from the VoIP providers in our comparison table. Also they have various WiFi adapters and Telo phone handsets so you can have true wireless connection to your Telo device. A bluetooth adapter is also available for sale to enable low cost phone calls from your cell phone, again a neat feature.
magicJack customer ratings have not been great. People seem to be happy with the price but not the magicJack service which seems to suffer from quality issues and poor customer service.
Ooma actually gets reasonable ratings at WhichVoIP.com. The pricing is such that it really locks you in to Ooma for some time as you have to pay significant up-front costs but their quality seems to be reasonable and customer service department actually tries to help you.
Keep in mind in this Ooma versus magicJack article that usually "you get what you pay for!" In our opinion there are better options for VoIP service than Ooma and magicJack but do your own due diligence and more importantly read user ratings and comments! The below table provides a comparison of the user ratings for each provider.
|Number of User Reviews||19||54|
|Ease of Ordering||(4.7)||(4.1)|
|Ease of Setup||(4.6)||(3.9)|
|Value for Money||(4.5)||(3.2)|
|OVERALL AVERAGE RATING||(4.5)||(3.3)|
View ALL user submitted ratings for magicJack: MAGICJACK REVIEWS
View ALL user submitted ratings for Ooma: OOMA REVIEWS
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#2 : Posted by Lars on May 11th, 2013:
Be careful with Magic Jack. I bought one and it worked fine for me, but the unknown catch was that they don't support my area code. That means that while I can call out just fine, any of my local friends who want to contact ME would have to call a Seattle area code, and that would be long distance for them. Took it back to Radio Shack.
#1 : Posted by Cheryl on March 5th, 2013:
Ooma costs a lot initially but has been working well for home phone service. Haven't tried MagicJack.