ITP Reviews - Page 4 of 11

2.6/5

Average Rating

Avoid ITP

Number 73 : DEC 3rd, 2012 : Jonathan

Recommended: No

ITP's (for Internet Telephone People) internet telephone service was down for several days during and following Hurricane Sandy. No phone service, no voicemail and no fax service. There was simply a message on their website indicating that their locations had been damaged by the hurricane. (for a technology company to operate such a critical service and not to have an effective redundancy plan is inexcusable.) Following the storm, our business fax service has worked only intermittently. At present is is not working and has not been working for at least the past seven days. After having placed several calls and reaching only front line staff (in spite of asking to speak with a supervisor), I have given up on this company as I can not afford to operate without a fax service. We are simply told that service will be restored in just a few more days. Well, it has been far longer than just a few days. It has been my experience that ITP is not reliable, not responsive and not worth the money. If you are a business looking for an internet VOIP provider, do not choose ITP.

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STAY AWAY!!!!!!!!!

Number 72 : NOV 19th, 2012 : Dan

Recommended: No

Ordered this service based on other customer revies. I have never been more disappointed in this product. Bought this for the sole purpose of porting my current home number. After 30 days, no port. I called, they never received my request but took my money for set-up. I gave them 30 more days, still no port and no response from them (but paid for another month service I never used. I called to cancel, and the same day they charged me $99.99 without notification. I called to asked why and they told me they could do this if they "believed" I would not return the equipment. THEY CHARGED ME THE SAME DAY I CANCELED. Stay Away!

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Bogus Service

Number 71 : OCT 27th, 2012 : Joe

Recommended: No

This service is a SCAM. They send you a little black box that doesn't work after it is activated. They charge you an activation fee and shipping & handling fee of $55. The activation fee and shipping & handling charge is non-refundable. If you dispute the $55 with your credit card company, they charge you $99.99 for the equipment even though you return it. Don't get sucked in with this outfit. It is a SCAM operation.

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Don't Use ITP!

Number 70 : OCT 6th, 2012 : Sherri

Recommended: No

The service never worked. No customer service in evenings or on weekends. Returned junk to them, which they claim they never received. Took $99.99 out of my checking account to cover the junk they claim wasn't returned. DO NOT USE THIS COMPANY! TOTAL RIP OFF!

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Don't get fooled by the unlimited plan

Number 69 : SEP 7th, 2012 : Ramy

Recommended: No

I have had ITP for about 16 months now. I had the unlimited US & Canada plan. After 6 months I noticed an increase in my bill and after reviewing the calls I noticed that I was charged for calls within the US & CAN. I called and they credit my account for these amounts. This month they again charged me for calls within the US & CAN and refused to give the credit for them claiming that I'm using the phone service for business. I offered to send them a copy of my tax return and to give them my phone number at work as proof that I don't own any business and that I work for a company, they agreed to give credit for only $10 and that they will keep charging me for calls in the US & CAN.This company is not reliable in committing to their offers and once they decide to charge you anything extra, the customer service people becomes really disrespectful and you will see a completely different attitude. No way would I recommend their service to anyone.

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Disappointed

Number 68 : AUG 10th, 2012 : Mark

Recommended: No

Had numerous problems with them. I originally switched to ITP from Cox telephone trying to save a buck. What a mistake. Had issues with the people on the other end not hearing me or vice versa, those automated machines would not recognize any numbers I typed in, etc. Quality was 'OK' at best. I canceled service and went back to Cox. They charged me $100 for the router after I canceled, saying I should have returned it, but they never said or sent me anything about this. Very annoyed.

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No customer service

Number 67 : JUN 16th, 2012 : Richard

Recommended: No

Have tried to sign up twice. Each time got error, "must provide valid email address". I provided valid email address and got same error. I tried calling their toll free number and was told that it was not in service. If this is an example of their technical expertise, I assume their overall operation must be very slipshod.

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AWFUL COMPANY

Number 66 : JUN 5th, 2012 : Myob

Recommended: No

ITP should be avoided like the plague. This is a very badly run company with very rude employees. Good luck getting your questions answered honestly, and NEVER, EVER ASK FOR A SUPERVISOR. You will be called rude names.

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Pricing is MISLEADING

Number 65 : MAY 7th, 2012 : Dave

Recommended: No

The actual charge for the 500-minute $9.95 service is really $15.07. there is a "line charge" of approximately $2.00 per month. I understand that you must pay taxes on the service, but the other fees are not described. As a minimum, the service should be described as costing $11.95+ per month. Also, the "shipping and setup Fees" total over $40.00!! Stay away.

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Avoid ITP

Number 64 : APR 25th, 2012 : Ellis

Recommended: No

ITP is a cult. Their serice is good, and their tech support is outstanding. But just try to leave. They won't let you without a phone call. Now, joining them is easy enough, and they are quite happy to take your money over the internet, But the only way they'll lte you quit is by calling them. We quit using their service over two months ago. We've instructed our bank to not pay them. Yet they keep billing us every month. Further we sent then a letter asking that they cease and desist. They don't publish their us mail address -- you have to do a whois to get it. We sent them a certifed letter telling them of the termination. No response, and they keep insisting that we must call them on the phone. We work nights, We are asleep during their office hours, so there is no way they are ever going to hear from us. ITP is likw a cult. Once you're in, they never let you go.

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