ITP Reviews - Page 5 of 11

2.6/5

Average Rating

Like a cult

Number 63 : APR 25th, 2012 : Ellis

Recommended: No

They refuse to allow you to discontinue service except by phone. They refuse email, and do not provide a postal address to write them at (I had to look it up through a whois). We work nights, so we sleep during the day, so it's impossible to communicate by phone. We stopped using their service over 6 weeks ago, yet they continue to try and ding our account (our bank has been instructed to refuse their billing). It's like trying to leave a cult. They won't leave you alone, even after writing an actual letter (and we got receipt!). The service is good otherwise, but avoid them if you ever want to leave. As I said, it reminds me of a cult. Oh - they say they need to talk to you for security reasons. Interesting that I was able to sign up without human interaction, why can't I leave the same way?

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Number 62 : MAR 24th, 2012 : Dave

Recommended: No

Garbled voices at the other end of the line. 2-3 second delay. Have existing VoIP on same setup and there is no delay. The issue is most likely the SPA2012 - which is Linksys/Cisco and probably, like other Linksys products is of poor quality. Outbound calls are completely garbled and unintelligible. Perhaps InsightBB (my ISP) is purposely compromising VoIP service that is not theirs.

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Number 61 : FEB 28th, 2012 : Ramy

Recommended: No

Even though I have an unlimited US & Canada plan, ITP started charging me for calls within Canada and when contacting their customer service, they accused me of fraudulent activities and that I'm using the service for business. I do not own any business and all my call are made to not more than 5 or 6 numbers. I tried to explain this to their customer service but they did not cancel those charges. Once my contract is over, I'll cancel their service. If you make long calls ITP is NOT your right provider.

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Number 60 : FEB 24th, 2012 : Jon

Recommended: No

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Number 59 : FEB 6th, 2012 : Andrew

Recommended: No

It started fine. But as time goes on, the quality become worse and worse. Now 1-2 months later, I can't make calls because the voice quality is soooo bad. Unbelievable. Their tech support told me that it was either the cable to the modem was bad, or I was losing packets thru the cable modem or Comcast. Called Comcast, they told me that their signal was good. So whatever it was, the whole thing was just not working. Another thing, they started charging before I got my phone # ported over, and the porting took a month.

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Number 58 : FEB 1st, 2012 : Jeff

Recommended: No

BAD Experience with ITP. I tried ITP because their website says their adapter will power all the phone jacks in your home. This did not work for me per their directions. When I called to cancel they said I still had to pay the shipping ($16.95) and the Activation Fee ($29.95) and pay to ship the adapter back ($12.00). So, if you want to try VOIP, be aware that ITP will charge you $60.00 even if you return it after 5 days. Next time, I'm using VONAGE - free setup, free activation, and it costs less overall for the first year than ITP.

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Number 57 : DEC 12th, 2011 : Stephen

Recommended: No

This experience felt like the "its a small world" ride at Disney, It took 2 weeks to receive the "device" which turned out to be a piece of paper with a password on it. I had told them I was interested in softphone service and they insisted I needed this piece of paper to get up and running. Can't use a standard softphone with their service, it has to be the one they provide. I didn't even bother attempting to set it up after being told this. Asked for a refund and they denied it saying that the service was already activated. This company has many hidden fee's, and don't even try asking for a refund. No 24/7 support, if their idea of 24/7 support is going to their website looking up a FAQ... I started looking around and heard they keep charging your card after you cancel. This should be interesting.... when will this ride stop!

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Number 56 : NOV 5th, 2011 : Dave

Recommended: No

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Number 55 : SEP 30th, 2011 : LeRoy

Recommended: No

Cancelled ITP service and was immediately billed additional service fees of $99.00. Why? I RETURNED THE ADAPTED on 9/26 and I am waiting for a credit but this company is a scam! I have been calling everyday for a credit since Monday and everyday I get a different answer why I have not received the credit. Checked with Better Business Bureau and this company has a lot of complaints.

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ITP Review

Number 54 : SEP 22nd, 2011 : Lorraine

Recommended: No

I ordered from this company to set up an account I was told I would be able to keep my number, not only was that not true I was going to be given a number that was not in my local calling area so that if my next door neighbor called me it would be long distance for them. Then when I cancelled service for this reason they jipped me almost five bucks stating exchange rate differences. I am so glad they didn't have a number in my calling area. Times must be really tough in the US economy when a US company has to steal money from hard working Canadians! In my opinion they are liars and cheats and I would not recommend them.

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