iTalkBB Reviews - Page 9 of 13

2/5

Average Rating

iTalkBB Review

Number 42 : OCT 4th, 2010 : Guiping

Recommended: No

The real bad part starts when you want to discontinue its service. You are asked repeatedly to reconsider your decision. You need to return everything .... this is part of the instruction that I got for returning the equipment. Dear xxx xxxx, ...... Please mail back iTalkBB?s phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination. ..... No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card, or we may turn your account over to a collection agency. .....

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Guiping, Thank you for sharing your feedback. We understand your concerns from the past, and we'd like to let you know that iTalkBB has made many improvements since then. Cancellation processes are now simpler and more transparent, making it easy to close accounts without unnecessary back-and-forth. Equipment return requirements have been streamlined, so customers can return items without complicated conditions. Billing is much clearer, with no unexpected charges once accounts are properly closed. 24/7 customer support is available in Mandarin, Cantonese, and English for assistance anytime. If you need help today, please contact our official teams. We're committed to ensuring a straightforward, fair, and reliable experience for every customer today.

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iTalkBB Review

Number 41 : JUL 22nd, 2010 : William

Recommended: No

Ordering was a pain it took several attempts to port my existing phone number over. I asked before purchasing if this would work with all my services. AT&T, ADT and Home phone. i was assured over and over it would. first thing was i went without a phone and internet for 1 week. next the service worked fine for about 1 month. then the sound went to crap. then i get a call from my alarm company stating they lost phone connectivity. so over the course of a week with several calls to AT&T and ItalkBB it does not support my alarm system. then i told ItalkBB i did not like thier pprogram and service and want to pay for the three months of service and cancel. over and over like a broken record they said i could not and they would charge me a cancellation fee if i did. the fact that they customer service reps barley speak english is an additional annoyance. STAY AWAY FROM THIS VOIP.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi William, Thank you for sharing your feedback back in 2010. Since then, iTalkBB has made many improvements to ensure a much smoother experience for our customers today. Call quality is now much clearer and more stable, supported by upgraded technology. Number porting and service compatibility have been improved, with more transparent checks before setup. Cancellation is now straightforward and transparent, without unnecessary delays. 24/7 customer service is available in Mandarin, Cantonese, and English, so support is always accessible. If you'd like more information or need assistance today, please contact our official teams. We're committed to providing a reliable, transparent, and customer-friendly service today.

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iTalkBB Review

Number 40 : JUL 19th, 2010 : AMy

Recommended: No

The ad said Free to have china or taiwan phone number included in the plan. it costs more when you try to have a china or taiwan phone number, IT"S a SCAM..

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Amy, Thank you for sharing your feedback from 2010. Since then, iTalkBB has worked hard to make all our plans and features clear and transparent. International numbers such as China, Taiwan, and Hong Kong are now clearly listed with straightforward pricing and plan details. Customers can easily see which services are included in their plan, and which optional add-ons are available. Our 24/7 customer service in Mandarin, Cantonese, and English is always available to answer questions before signing up. For more details, please contact our official teams. We are committed to providing clear, fair, and transparent services for every customer today.

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iTalkBB Review

Number 39 : JUL 4th, 2010 : LT

Recommended: No

Terrible, repeat, terrible customer service. Extremely lacking if you need service in English. In fact, it seemed that they were more focussed on making you sign up for higher/more expensive plans rather than focussing on making the current plan work. Lots of hidden fees including the shipping & handling of the equipment, the fact that they charged 2x months at once rather than once per month (considering it's a monthly plan). Generally speaking, it was obvious the service reps (who were hard to get to on the automated service line) were on commission sales rather than service. They were constantly asking me why I wanted to do something and why I didn't do another more expensive way. When I finally had enough and wished to close the account, I was repeatedly hounded to reconsider, and they completely disregarded the fact that I actually had no further need for the phone service (I was moving AND disconnecting my internet!). I would NEVER recommend this company to anyone!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi LT, Thank you for sharing your feedback from 2010. Since then, iTalkBB has made many improvements to ensure a much better customer experience. 24/7 customer support is now available in English, Mandarin, and Cantonese, so customers can always get help in their preferred language. Contracts and billing are transparent, with no hidden fees and clear monthly charges. Cancellation processes have been simplified, with clear steps and without unnecessary pressure to stay. Our service teams are dedicated to solving customer issues, not sales pressure. If you'd like more information or need help today, please contact our official teams. We're committed to providing fair, transparent, and customer-first service for everyone today.

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iTalkBB Review

Number 38 : JUN 22nd, 2010 : Renald

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Renald, Thank you for leaving a review. Even without specific comments, we value all feedback as it helps us improve. Today, iTalkBB offers clearer contracts, simpler cancellation processes, and 24/7 customer support in Mandarin, Cantonese, and English. If you'd like assistance or want to know more about our current services, please contact our official teams. We're committed to providing every customer with a transparent, reliable, and worry-free experience today.

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iTalkBB Review

Number 37 : JUN 4th, 2010 : Kevin

Recommended: No

Their web site is not SSL Secured. That means the information display on your screen is not encrypted across the internet, including your personal information and even your credit card information.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Kevin, Thank you for sharing your feedback from 2010. Since then, iTalkBB has significantly improved our website and account security. Our official websites are now SSL secured and fully encrypted, protecting all customer data and transactions. Personal information and payment details are safeguarded with industry-standard encryption and security protocols. We are committed to ensuring that every customer can use our services with confidence and peace of mind. If you'd like to confirm details or need help today, please contact our official teams. Your security and trust are very important to us.

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iTalkBB Review

Number 36 : JUN 1st, 2010 : Terence

Recommended: No

Won't pro-rated the monthly fee when close the account. Customer service keeps talking about their service and not listening to me that I WANT TO CANCEL. Very bad experience.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Terence, Thank you for sharing your feedback back in 2010. We're sorry to hear about your past experience. Today, our cancellation process has been greatly improved: Customers are clearly informed of all charges in advance. No hidden fees - policies are transparent and easy to understand. Dedicated cancellation support ensures accounts are properly closed and equipment returns are smooth. If you need assistance with cancellation or billing today, please reach out to our official teams. We're committed to making the process simpler and more transparent for all our customers now.

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iTalkBB Review

Number 35 : MAY 14th, 2010 : Tanner

Recommended: No

Buyers BEWARE! The really get you when you try to cancel. THey will insist that you return all the equipment ( even though you have paid for it ) including the packaging, documentation and manuals etc. Voice quality have a echo sound, service is not quite reliable. Do have a lot of nice features though. If you are not proficient with Asian languages, you will have problem seeking help. The English department have very low proficiency.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tanner, Thank you for sharing your feedback back in 2010. We're sorry to hear about the difficulties you faced. Since then, we've made a number of improvements: Simplified cancellation & return process - equipment return no longer requires original packaging or manuals, making it easier for customers. Clearer policies - all charges and requirements are explained upfront with no hidden conditions. 24/7 multilingual customer service - available in English, Mandarin, and Cantonese, with improved support quality. Ongoing upgrades have also enhanced voice quality and service reliability. If you need assistance today, please contact our official support teams. We're committed to providing a much smoother and more transparent experience for all our customers now.

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iTalkBB Review

Number 34 : MAY 5th, 2010 : Wong

Recommended: No

Overall, italkbb have reliability issues in terms of voice quality and customer service. If you have quality issues, you will have a hard time resolving. If you do not speak good Mandarin and rely on the English department, their level of proficiency is very limited and will have a hard time understanding time. You will hear a lot of echo sound when you use the phone - when you call them talk to your friends. If the phone service and quality is fine, you will be OK. However, if you have issues, it will be hard to get customer service to help you and hard for you to understand. Almost impossible to get a live person to talk to for service issues unless you call the sales lne. The sales line will then have to pass you to a live person. I have since use another VOIP service and sound quality is much much better and the the customer service is US based.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Wong, Thank you for sharing your feedback back in 2010. We're sorry to hear about the experience you had at that time. Since then, we've made major improvements: Better voice quality & reliability - upgraded systems have greatly reduced echo and improved stability. 24/7 multilingual support - our customer service is now available in English, Mandarin, and Cantonese, with higher proficiency and faster response. Easier access to real support - you can now reach live agents directly without needing to go through sales lines. If you need help today, please contact us through. We're committed to ensuring that all customers enjoy a smoother, clearer, and more reliable service experience today.

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iTalkBB Review

Number 33 : APR 27th, 2010 : Shawmou

Recommended: No

I can basically write a 10-page complains about iTalk BB. After one year land line (for home) service with iTalk I?m so glad that my contract is expired. The poor connections, customer services and unauthorized transfer my phone number to others during the contract just name a few, make me believe this company shouldn?t be in telecommunication business at all. Most of the consumers may not realize that iTalkBB is a Chinese operated company. The operations mainly happened in China. That?s the reason you received phone calls late at night, sometimes really late. I?ve been informed them don?t call me at this crazy hours but it still happens. Please keep in mind, running the telecommunication business in America cannot gear towards to only Chinese consumers. The majority customers are still American speaking English. So iTalkBB has to adapt to the cultures here and provide customers with Western courtesy and management. Train their customer service staff with proper manners, and most important of all, English speaking so people can understand.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Shawmou, Thanks for sharing your feedback from back in 2010. We understand those concerns, and we'd like to let you know that things are very different today. Over the years, iTalkBB has made major improvements: Better reliability & clearer connections with upgraded network infrastructure. 24/7 multilingual support - available in English, Mandarin, and Cantonese, with professionally trained staff to ensure better communication. Stronger service standards - customer service training and standardized processes now follow North American expectations for courtesy and efficiency. We're committed to providing a more reliable, transparent, and customer-friendly experience today. If you ever need assistance, please feel free to reach us.

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