iTalkBB Reviews - Page 10 of 12

iTalkBB

115

User Reviews

2/5

Average Rating

16%

Recommended

Total:

115

5-Star:

9

4-Star:

9

3-Star:

12

2-Star:

31

1-Star:

54

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User Reviews (Page 10 of 12)

iTalkBB reviews are listed in chronological order.

iTalkBB Review

Overall rating (1.4)

Number 25 : NOV 6th, 2009 :

Recommended: No

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So from our experience, getting ITalkBB will end up with a horrible nightmare. The quality was too bad, too many times you only hear your own voice but not other party. And it has horrible echo sound. They service is horrible. We had ITalkBB for two years. Even their quality and service are very bad, because we didn?t want to fall in another VOIP trap so we stayed with them for two years. The quality was too bad, too many times you only hear your own voice but not other party. And it has horrible echo sound. Finally, the contract is about to be over so we started search other VOIP service providers. We found one and they are better service and quality. So we decided to cancel ITalkBB. We called their customer service, no one answered my call. After a couple of days, we received a call from ITalkBB asking us to renew the contract. We said we didn?t want to renew, we want to cancel it. But the sales person said she can?t do the cancellation. We asked her to transfer to their cancellation department, but she refused to do so. We told her we couldn?t get their customer service department because it doesn?t connect us to their after pushing some number according to the recorded guide, but she still refused to transfer us and hang. After a week, we got a call from ITalkBB again asking for renew. We said we don?t want to renew. Then she asked us to return the equipment. Later, we got an email regarding returning the equipment. We printed out the label and sent the device back to them. However, the horrible thing happened. After two weeks we returned the equipment, we got a letter from collecting agency asking us to pay extra money. We spent ours to call ITalkBB, and finally hooked it up with some one there. They said we didn?t cancel it so you have to pay for the extra month. We said we called them and told them to terminate the service. But they keep saying they didn?t receive any cancellation.

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iTalkBB Review

Overall rating (1)

Number 24 : NOV 2nd, 2009 :

Recommended: -

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iTalkBB--I should have known better than to expect quality from a Chinese provider. The customer support worse than sucks--they barely speak English. I just got done trying to reach my wife in Japan. First two calls--I could hear her, but she could not hear me. Third call--no connection--ever. The lines saturate every evening when China goes to work. The company is so poor that it does not add capacity to satisfy the need. Do yourself a favor--do not purchase a plan from iTalkBB....unless you like giving people money for nothing.

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iTalkBB Review

Overall rating (5)

Number 23 : NOV 1st, 2009 :

Recommended: Yes

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I have been using iTalkBB for 2 weeks and so far I just love it. I was most impressed by their customer support which has been very responsive and helpful. The voice quality is comparable to my previous land line and I never got connection dropped even during some 10-20 minutes calls. Call to China sounds just like local call. I rated the setup less than perfect only because it took me and their support staff 2 weeks to finish the voice mail setup for my particular home network environment. Highly recommended!

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iTalkBB Review

Overall rating (3)

Number 22 : SEP 1st, 2009 :

Recommended: No

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The company has probelm to switch phone numbers from my previous phone company to ITalkBB. ITalkBB does not keep good communiations between their service and the phone switch compnay. It has been like "she said" and "he said" for few weeks without solving the problem. The ITalkBB company keeps asking me to mail in the most recent phone bill (they never state the NEW phone bil reqirement on website) in order to switch the phone number from the previous phone service to the iTalkBB. However, they do not read the phone bill or they do care about customer's time and effort. Everytime I called in and asked why the phone number is still not switched, they have been repeating the same questions on the same phone bill (a most recent bill) for weeks and still has not swtched the phone number for me. I am soooooo disappointed and soooooo tired of keep calling them and asking the same questions and never got problem solved. During the past 1.5 month, my family has to use two different phone numbers which has been pain and very confused. In addition, we are paying both ITalkBB and phone company and hope one day the phone number can be fixed as they promissed! So, when you order ITalkBB, make sure you have enough energy and time to deal with the problems and hope your do not need to pay double phone bills due to their careless business.

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iTalkBB Review

Overall rating (4.4)

Number 21 : MAY 17th, 2009 :

Recommended: Yes

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I now have two services with them. Phone and customer service has improved. Very good value. I ordered my 2nd service online and had the adapter in 3 days. I entered my port order online and it was completed within a week. (much faster than my first port request) Good email communication and online portal. This service has targeted the asian market and communications are all bilingual, with english usually 2nd.

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iTalkBB Review

Overall rating (2.2)

Number 20 : APR 17th, 2009 :

Recommended: No

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Oh my god! We got this VOIP because a family friend recommended it but this service is AWFUL. Not only does the router over heat from just being on, the internet continually disconnects at sporadic moments and it's a real annoyance! Definitely do not even bother with this!

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iTalkBB Review

Overall rating (1.4)

Number 19 : DEC 20th, 2008 :

Recommended: Yes

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My experience with iTalkBB is like an never ending nightmare. I am trying to get rid of the service for the last 6 month but still they make it next to impossible to cancel their lousy service. I signed up for the prepaid 12 month plan in summer of 2007, they promised that I could keep my home phone number before I signed up and told me that home security system would function well with their service. Once my credit card was charged, it was a different story-then it was not possible to keep my number. I also found that my home security system did not work either, even after I called the Brinks Security to add a VoIP adaptor. When I called to cancel the service, they told me they would have to charge me a fee for cancelling, even though initially promised "you could cancel anytime, we will refund the unused fee". In June of 2008, I made a phone call to Europe. I was under the impression it would be free because I was told by sales before I signed up that they cover most countries in Europe. Plus there was no warning before it was connected that it was for free. Two weeks later I found my phone stopped working. So I called iTalkBB. Much to my surprise, they told me that they disconnected my phone because they could not charge my credit card on file (I closed that credit card) and I owed them $45 for that call, ($1.50 a minute). I said I would send them a check to cover the charge, but they insist they don't send bills, the only accepted way for payment is through credit card transaction. Because it was so close to the end of my plan I refused to give them my credit card number so that they could not renew another year's service. They kept calling me on my cell phone for the payment, every time I told them the same thing, but they kept repeating credit card only, not only for the charge for the call but also for another 12 month fee. I kept telling them discontinue my service, but they insist that I have to call a different number to cancel. Recently I received a letter from a debe collection company for $90 balance on iTalkBB. When I called iTalkBB on 12/12/2008, I was told my balance was $300 plus, I am responsible for service from July to present, even though they disconnected my service since July 7, 10 days before the end of my last 12 month service! I asked to talk to the supervisor, he maintain the same argument. When I threatened them to complain to the Better Business Bureau, he became much nicer and told me that I am only responsible for $45 for the call, but still asked for my credit card. I adamantly refused to pay by credit card, and insisted that my account be removed immediately. The cancellation department finally agreed to send me an email with instructions and address to send my check to within 2 days, which again turned out an empty promise. I waited for over a week, no such email came. I called them again on 12/19 the customer service told me just send it to the a

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iTalkBB Review

Overall rating (2)

Number 18 : DEC 3rd, 2008 :

Recommended: No

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iTalkBB is primarily aimed at the Chinese-speaking community, Mandarin preferable. They offer a bunch of special features aimed at telephone calls to China, Hong Kong, and Taiwan. Unfortunately, that's probably where the good aspects of the company stops. Call quality hovers between inconsistent and just plain crappy. My mother and I spent over two months dancing between our regular local phone company and iTalkBB to port our phone number before finally getting a person from our phone company telling us that our number couldn't be ported; thanks for guaranteeing that to us, iTalkBB. Furthermore, their customer service is a joke. My mother speaks Chinese, but doesn't understand technology and technological jargon very well, so I usually cover that aspect when dealing with customer service. Not this time: I would call iTalkBB to discuss something (again), and I would get a rep that barely spoke any English at all and didn't understand it when I used basic terms that she should understand (working in the VoIP industry and all) like: adapter, cable modem, ethernet cable, router, phone jack, etc. My mother would have to get on the phone, but since she doesn't understand technical jargon, nothing was able to get across to her either. The only thing that was good was that we had no problems canceling the service once our one-year term was up. Don't be fooled into this company.

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iTalkBB Review

Overall rating (1.6)

Number 17 : JUL 7th, 2008 :

Recommended: No

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Absolutely one of the worst company out there. Customer Service is a joke - you usually have to wait 1-2 days for them to call you back and if they leave a message on your VoIP line that doesn't work, you will have to call back and go through the exercise all over again. The Quality is inconsistent at best. The voicemail function is a SCAM. It doesn't work Buyer beware.

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iTalkBB Review

Overall rating (1)

Number 16 : MAY 4th, 2008 :

Recommended: No

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Stay away from ITALKBB. They blocked calls from their customers to us after we terminated their services and use another service. We have to complaint to county consumer affair office to get it resolved and get our service unblocked. They sent us collection notice for the charges we did not owe. They cut off our service before our 14 month usage was due after they failed to charge our credit card, they wanted the "free equipment" back. So they said we owe them 104 dollars and if we sent back the equipment, then we did not have to pay for the fee! How absurd!! Bad quality, bad service, fraudulent business practice.

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