iTalkBB Reviews - Page 13 of 13

2/5

Average Rating

iTalkBB Review

Number 3 : JAN 29th, 2007 : Yi Yan

Recommended: No

I had such a HORRIBLE experience with this company it's incredible. First The setup instructions is a chaotic mess, and they did not specify that the VOIP box needs to connect to a specific end of the cable they provided, and that the other way around doesn't work. My poor mom spent 2-3 days and countless phone calls and wasted countless minutes on my cell phone to test the damn thing before she was finally able to make a chopped up phone call. Second, the service is VERY UNRELIABLE. You cannot count on it to be your main phone line. Sound quality is horrible and 75% of the times people can hardly hear me where as the other 25% of time I can't hear the other person. I'm sure one of those days somebody would end up getting killed by some criminal because he has to repeat his address 20 times to 911 before they can hear him. It's not just us. My uncle's family who told us about iTalkBB were having so much trouble not being able to make or receive calls that they hand to cancels the service as well. Third, and this is the part that pisses me off THE MOST. Basically we were fed up with the thing at the end of the month and wanted to cancel it, and they said that THEY'D HAVE TO CHARGE US 25 FOR THE TRIAL MONTH WHICH WAS SUPPOSE TO BE FREE when the sales rep called us to advertise. Supposedly if you use the phone for more than 500 min per month, you have to pay for the first month. This was NOT mentioned to us at the time of sale or in any of the emails!! It was NOT anywhere on the front page of the website as the customer rep claimed. Not to mentioned that the customer rep INSULTED and accused me of just wanting to use the service for a month and not pay! Not to mention that they won't refund the expense to mail back the equipment! After spending an hour an half on the phone complaining and telling them how they are basically cunning money out of us, I finally told them that they can charge us for the first month, and that I'd write countless reviews to warn everybody, DO NOT WASTE YOUR MONEY AND TIME TO DEAL WITH THIS SENSELESS COMPANY!!! So here I am. Please do not subject yourself to the pain I went through. This is a scam company that steals, lies and have horrible service!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Yi Yan, We're sorry to hear about your experience from 2007. At that time, our setup guides and service platform were not as clear or stable as they should have been. Trial period terms also caused confusion, and customer service was not always able to provide clear and respectful communication. Since then, we've made major improvements: Clearer setup process with simple plug-and-play instructions. Much more stable voice quality and reliability, suitable as a main phone line. Transparent free-trial and billing policies so customers know exactly what to expect. 24/7 bilingual support (Mandarin, Cantonese, English) with better training for service quality. We thank you for your feedback back then, it helped us grow. Today's iTalkBB service is far more stable and transparent compared to 2007.

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iTalkBB Review

Number 2 : JUN 5th, 2006 : E w

Recommended: No

This service is targeted to Chinese users. Service to non-Chinese speakers is pretty low. I gave up after waiting 20 minutes for customer service in English. Customer service replies to emails in several days. Reliability of connection is low. I usually have to dial a number several times to get through. Right now, the connection's not working at all (I have a dial tone, but my number is "temporarily not in service.")

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi E w, We're sorry to hear about your experience from 2006. At that time, our service was still new and mainly targeted Chinese-speaking customers, which made English support slow and limited. Reliability of connection also wasn't as stable as it should have been. Since then, we have made major improvements: 24/7 customer service now available in English, Mandarin, and Cantonese. Faster response times - phone and email support are much quicker. Improved network stability - call connection success and voice quality are significantly better. Simpler account management so issues like "temporarily not in service" are resolved promptly. Your early feedback helped us understand customer needs better. Today's iTalkBB service is far more reliable and bilingual-friendly than it was back in 2006.

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iTalkBB Review

Number 1 : MAR 27th, 2006 : Nina

Recommended: Yes

I've been reading the comments before choose italkbb.com. We've had italkbb for more than half a year, and have had no problem. We received the linksys phone adapter within 3-4 days from order. We had some small problems connecting it, and called customer service who walked me through it (was actually much easier to connect than I thought). After updated the firmware of our wireless router, I was hooked up instantly. The phone worked right away, with the new number, and the number switch from Qwest took about 3 weeks. The good points: Price, obviously; Features, including all kinds of advanced phone features, like caller ID, call waiting, call forwarding, etc. also support e911 and fax. There is no "special" type of phone you need, Just used our old 2.4mhz phone, and it works fine. Customer service was great, for me, I got through pretty quickly, and the person helped me set it up quickly with no problems. The bad: I haven't found any. I don't get bad echoes or anything. Sound quality is great and very reliable. I have been calling my family and friends oversea almost every day. I realize that this is new technology. I have had no interference with my internet usage. For the price (less $25/month including long distance to US, Canada, and 20+ countries!!!), If you have family in China you can even get a Chinese number. This is a great plan and service.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Nina, Thank you for sharing your experience back in 2006 and for being one of our early customers! We're glad to hear you enjoyed the affordable price, advanced features, and customer service at that time. Since then, we've continued to improve: Faster number porting and smoother setup process. Upgraded equipment for more reliable connections. 24/7 customer service in English, Mandarin, and Cantonese. More TV, phone, and smart home products available today. Your support and feedback from those early days helped us grow into the service we provide now.

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