iTalkBB Reviews - Page 8 of 13

2/5

Average Rating

iTalkBB Review

Number 51 : JAN 16th, 2011 : PeterNolasco

Recommended: Yes

I'm based in Calgary but started subscription while in Hamilton. I have always been very satisfied with their services particularly the cost of service. The only downtime I have experienced so far is the occasional need to re-set modem. I'm using cable high-speed internet; I can't speak for DSL customers -- they seem to be having problems based on comments I've read. Also, there used to be communication when talking to customer reps but now they have very fluent English speaking reps and I'm happy. Would continue recommending to friends.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Peter, Thank you for sharing your positive experience and for recommending iTalkBB to your friends. We're glad to hear that you've been satisfied with our service quality and pricing, and that our customer support has been helpful in fluent English. We'll continue working hard to keep our services reliable and cost-effective, while improving features and support to meet customer needs across Canada. We truly appreciate your trust and long-time support!

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iTalkBB Review

Number 50 : JAN 13th, 2011 : April

Recommended: No

The salesman over the phone rush me to get the service started without caring what my current internet service is with DSL that connected with my phone line. Then I had to find out that I can't really replace my current phone number due to it so I ordered a new phone line with ItalkBB. I called them and told them about my issues over than three times; and I requested them to remove my credit card information from their system since I won't be their customer. After two months; I see they started to bill me the monthly service fee on my card; so I called the customer service and the refused to refund the moeny they billed me for not even hook up the phone box and use the line once!! Bad service all together; they rather to charge the $29 and lost a possible return customer!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi April, Thank you for sharing your feedback from 2011. Over the years, iTalkBB has made significant improvements. Sales and billing are now much more transparent, with clear explanations of all terms and charges upfront. Setup and cancellation processes have been simplified, so customers can easily manage their accounts without unexpected issues. Our dedicated 24/7 customer service team is available in Mandarin, Cantonese, and English to provide timely support. If you need any help today, please reach out to our official teams. We're committed to ensuring a clearer, fairer, and more convenient experience for every customer now.

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iTalkBB Review

Number 49 : DEC 30th, 2010 : Mike

Recommended: No

Sound quality is bad. If over DSL, you hardly can hear what the other side is talking. They will hear you fine. Cell call is extremely bad.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mike, Thank you for sharing your feedback from 2010. Since then, iTalkBB has made many improvements to service quality. Call quality is now much clearer and more stable, whether over broadband or mobile networks. In addition to home phone service, we now provide the Prime APP and international data SIM cards, giving customers more flexible and reliable ways to stay connected. Our 24/7 customer support team is available in Mandarin, Cantonese, and English to assist anytime. If you'd like to know more, please contact our official teams. We're committed to delivering clearer connections and more modern solutions for every customer today.

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iTalkBB Review

Number 48 : DEC 15th, 2010 : Qi

Recommended: No

SCAM company!!! They can charge you however they want but never refund you since they have your credit card number. So many problems with them I don't want to mention but this one is outrageous -- when I canceled my service, they didn't give me the return address for the device until 15 days later, so they charged a late fee for $59.99. The customer service always gave you false information in order to charge you some money later. I just learned a greater joke -- they will charge you $300 if they don't receive the device in 30 days... What kind of device worth $300!!! And how do I suppose to know they can be trusted based on the lies they have been telling!!! If you want to use company, just be prepared that you are going to pay around $400 to get out. What a wonderful company with wonderful service!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (October 2025) : We're sorry to hear about your past experience. We want to reassure you that our cancellation process has since been greatly improved. Customers now only need to submit one clear request, and our team follows through without delay. Our service representatives are available 24/7 in English, Mandarin, and Cantonese, making it easier for every customer to reach us and resolve their request quickly.

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iTalkBB Review

Number 47 : DEC 9th, 2010 : Qiu

Recommended: No

The company is a scam. They will take your request for canceling service but keep charging your credit card monthly, and will refuse to refund the money. They will do everything to stop you from canceling the service and you will regret you ever used this company. Usually they make you pay hundreds of dollars to terminate the service. Do not use them!!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Qiu, Thank you for sharing your feedback. We understand your concerns from the past, and we want to let you know that iTalkBB has greatly improved since then. Contracts and billing are now fully transparent, with no hidden charges. Cancellation processes have been simplified to ensure accounts are closed properly without ongoing fees. 24/7 customer support is available in Mandarin, Cantonese, and English to provide assistance whenever you need. If you'd like to learn more or need support today, please contact our official teams. We're committed to providing every customer with a clear, fair, and worry-free experience now.

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iTalkBB Review

Number 46 : DEC 7th, 2010 : Tim

Recommended: No

This is a follow up to my review back in April. I returned their equipment, paid their damn charges that they claimed I had........ based on 3 days of incoming calls when my service was not operational (my credit card on file had expired and they cut the service). It is now Dec and I get an email from my credit card company saying there was an unauthorized transaction. guess who? italkbb! $300 and some odd dollars. Now I have to wait till my credit card company sends me a new card before I can use it again. Funny, i thought it was over with them. Apparently not........... check your credit card history carefully, you may not be as lucky

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tim, Thank you for sharing your past experience. We understand how frustrating that must have felt, and we'd like to let you know that iTalkBB has made significant improvements since then. Billing and account processes are now much clearer and more transparent, with no unexpected charges. Credit card security measures have been strengthened, giving customers peace of mind. Cancellation and equipment return procedures are simplified, so accounts can be closed properly without ongoing charges. Our 24/7 customer support in Mandarin, Cantonese, and English is always available if assistance is needed. If you'd like to confirm details or need support today, please contact our official teams. We are committed to providing safe, transparent, and worry-free services for every customer today.

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iTalkBB Review

Number 45 : NOV 11th, 2010 :

Recommended: No

there was a 30days free trail service and they talk you just make a call to their call center, they will give you a cancellation number and you can return the device to their retail store, but actually you have to mail back the device to their PO BOX address. Remember, there is no free lunch

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi there, Thank you for sharing your feedback from 2010. Since then, iTalkBB has made many improvements. Trial and cancellation procedures are now much clearer and more transparent, with straightforward steps to ensure customers can cancel easily. Equipment return processes have been simplified, so customers know exactly where and how to return items without confusion. 24/7 customer support is available in Mandarin, Cantonese, and English to guide customers through every step. If you'd like more information or need assistance today, please contact our official teams. We're committed to providing a simple, transparent, and hassle-free experience for all customers today.

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iTalkBB Review

Number 44 : OCT 25th, 2010 : Doug

Recommended: Yes

I think some customers in the US is having problems with iTalkBB. I'm in Toronto, Canada and cannot be more happy with iTalkBB. I picked up the VOIP box from their retail store at First Markham Place. They told me I could return it in person if I was not happy. Their reps were fluent in Cantonese, Mandarin, and English and was quite helpful and walking through the options, setup, and number porting. It came home with VOIP box, plugged into my router and was up and running in minutes. Voice quality is as good as my old Bell landline, with no quality loss even when I am streaming an HD movie from Netflix. That said, I have 16Mbps fibre service. Like all VOIP service, you need a decent internet connection, in my experience the some DSL and cable services are more likely to break-up or be choppy if there is a lot of latency on the connection. After one week, I submitted my request for number port-in. Make sure you do it from you account management page, there is another link on their webpage that brings up a totally different form. Took exactly one week to port-in my old number. Not bad. I haven't need to call customer support since I haven't run into any issues, but honestly service from their store, and documentation is pretty good. Only noticable shortcoming is some iTalkBB seems to have less of the advance VOIP features compared to some other provider. Frankly, the only one, I miss is autoforward if my line/connection is down. Other than that, I have to say everything is top notch so far. Highly recommend iTalkBB.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Doug, Thank you for your wonderful feedback and for recommending iTalkBB. We're glad to hear that your experience in Toronto with our retail store, setup process, and voice quality has been smooth and reliable. We continue to provide local store support, fluent Cantonese, Mandarin, and English customer service, and clear documentation to make the experience easy for our customers. On top of that, our services have expanded with more features and flexible options to meet different needs. We truly appreciate your trust and support, and we'll keep working hard to deliver reliable and valuable services to all our customers.

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iTalkBB Review

Number 43 : OCT 6th, 2010 : Sam

Recommended: No

Very bad overall service, especially when you try to cancel it. First, they will say they can't cancel it, please wait to call back on the last day. Then you called on the last day, and you thought you have cancelled, but it is not. But the phone stop working to call out. Two months later, they will call you and said you owed them two months of service fees, and you better also return their equipment, otherwise they will put you through a collecting agency. When asked there was no service to make calls out, and they replied you have records of receiving calls. That their policy. If you don't want to go through these troubles, you'd better make a wise decision now.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Sam, Thank you for sharing your past experience. We understand how frustrating cancellation and billing issues can feel, and we want to let you know that iTalkBB has made many improvements since then. Cancellation is now much simpler and transparent, with clear steps to close accounts properly. Billing is clearer, ensuring no unexpected charges for unused service. Equipment return processes have been streamlined, making it easier to finalize accounts without hassle. 24/7 customer service is available in Mandarin, Cantonese, and English for timely support. If you ever need assistance today, please reach out to our official teams. We're committed to providing every customer with a smoother, fairer, and more transparent service today.

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iTalkBB Review

Number 42 : OCT 4th, 2010 : Guiping

Recommended: No

The real bad part starts when you want to discontinue its service. You are asked repeatedly to reconsider your decision. You need to return everything .... this is part of the instruction that I got for returning the equipment. Dear xxx xxxx, ...... Please mail back iTalkBB?s phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination. ..... No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card, or we may turn your account over to a collection agency. .....

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Guiping, Thank you for sharing your feedback. We understand your concerns from the past, and we'd like to let you know that iTalkBB has made many improvements since then. Cancellation processes are now simpler and more transparent, making it easy to close accounts without unnecessary back-and-forth. Equipment return requirements have been streamlined, so customers can return items without complicated conditions. Billing is much clearer, with no unexpected charges once accounts are properly closed. 24/7 customer support is available in Mandarin, Cantonese, and English for assistance anytime. If you need help today, please contact our official teams. We're committed to ensuring a straightforward, fair, and reliable experience for every customer today.

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