iTalkBB Reviews - Page 7 of 13

2/5

Average Rating

iTalkBB Review

Number 61 : SEP 15th, 2011 : 1-EX-I-talkBB-user

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi 1-EX-I-talkBB-user, Thank you for your review in the past. Since then, we've made many improvements, including clearer service terms, more stable phone and TV quality, and 24/7 support in Mandarin, Cantonese, and English. We're committed to providing a much better and more reliable experience for every customer today.

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iTalkBB Review

Number 60 : AUG 23rd, 2011 : Paul

Recommended: No

When you sign in contract the sound quality really bad and when finshed contract you need tranfer to the other service provide if you need keep original phone number you need pay one more month fee untill they have time to help you to do it so I very very recomment didn't using ITALKBB

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Paul, Thank you for sharing your past feedback. Today, our phone service quality has been greatly improved, with clearer and more stable connections. Our number transfer and cancellation processes are also much clearer and more transparent, so customers know exactly what to expect without unnecessary delays or charges. For assistance, please contact our official teams. We are committed to providing more reliable service and a smoother experience for all our customers today.

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iTalkBB Review

Number 59 : AUG 7th, 2011 : Xiao

Recommended: No

Never use this service,because of the poor sound quality. after I transferred my phone sercvice to the other company, they nerver let me cancer its service and threaten to continue to charge money. on its website, iTalkBB claimed its heahquarter is located in VA, but in VA state, they don't have business license. They target Chinese community, doing fraud business.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Xiao, Thank you for your past feedback. Today, our phone service quality has improved significantly, offering much clearer and more stable connections. Our cancellation process is now much simpler and transparent, ensuring customers can close their accounts properly without unnecessary delays or extra charges. iTalkBB operates as a legitimate and regulated business, and our dedicated support team is available 24/7 in Mandarin, Cantonese, and English to assist all customers. If you ever need help, please reach out to our official teams. We're committed to serving our community with clearer, more reliable, and more transparent services today.

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iTalkBB Review

Number 58 : JUN 4th, 2011 : Chris

Recommended: No

As taken from a chat conversation: Welcome to iTalkbb, Please wait a moment...... nerine:May I help you? You said:(14:52:03)Hello nerine said:(14:52:03)Hi, I am happy to assist you, how can I help you? You said:(14:52:22)I wanted to know how much the total setup fee would be for your 4.99 plan nerine said:(14:52:52) Thanks for your interested in iTalkbb service! I am sorry as this is customer service.In order to solve your problem and give you more promotion please leave an available number and free time so that we can arrange our sales to contact with you to give you a professionally and detail introduction.Or if you don't mind you can call our 24 hours sales hotline at 18774825522 to get more. You said:(14:53:15)So what could I use this chat for? If I wanted to change existing service, would you be the person to talk to? nerine said:(14:55:05)may i have your BB# or phone# please? You said:(14:55:17)7177784107 nerine said:(14:57:21)may i have your name You said:(14:57:58)Christopher Goggin nerine said:(14:58:19)now if you change your current plan to 4.99 plan you will be charged activtion fee and change plan fee (29.99+19.99) You said:(14:58:53)And if I decide to cancel my plan, since I'm in the free trial? What would I do then? nerine said:(15:00:29)f there's no possibility for your to continue using our service）,please contact us at 1-877-482-5503 from EST 9am to 6pm ,our cancellation department will help you to accomplish the process Wairing,system will close the chat if you have no response long time! You said:(15:02:34)I see, so my options are to either cancel my account any pay nothing since I'm in my free trial period. At which point, I could sign up again. Or pay $49.98, is that correct? nerine said:(15:03:37)you need to contact with us at 18774825503 to notify us your decision You said:(15:04:14)I understand that. I'm trying to get the facts before I make a decision. Is what I said earlier true, or did I misunderstand you? nerine said:(15:05:12)you can cancel in your trail period or change your plan You said:(15:05:42)Alright. Thank you.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Chris, Thank you for sharing this past chat record. Today, iTalkBB's online support has been greatly improved - our customer service team can now directly handle most questions, without needing to redirect you to another department. Plan details, setup fees, and trial period policies are now clearly explained upfront, so there are no hidden surprises. If you're within the free trial period, cancellation is quick and simple with the help of our 24/7 customer support in Mandarin, Cantonese, and English. For assistance, please reach out to our official teams. We're committed to providing a smoother, more transparent, and more reliable experience for every customer today.

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iTalkBB Review

Number 57 : MAY 13th, 2011 : Pear

Recommended: No

NEVER GIVE THEM YOUR CREDIT CARD NUMBER... EVER! About 3 months ago, an advertiser called my mother convincing her to try out a trial on iTalkBB and asked her for her credit card info. They told her she could cancel anytime she wanted and a package would arrive with the materials. When it arrived, we changed our mind and decided not to use iTalkBB because we simply changed our minds. WE called them to cancel, but it was more complicated than expected. They kept transferring our calls and kept us from canceling. 2 months passes and mom other gets a bill from her credit card company billing her for 1 month of service with iTalkBB we never even touched it or use their services. We finally called and sent back their package of materials canceling their services. Another month goes by and again, they charged us, but this time, it was a cancellation fee... We started out with a free trial and never used their services and ended up paying for nothing. NEVER GIVE OUT YOUR INFO. THEY'RE JUST ALL A BUNCH OF SCAMMERS!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Pear, Thank you for sharing your past experience. We understand how frustrating that must have been. Today, iTalkBB has greatly improved our policies - trial and cancellation processes are clear and simple, and all charges are transparent upfront. We also provide 24/7 customer support in Mandarin, Cantonese, and English, so any cancellation or billing issue can be resolved directly and quickly. For assistance, please contact our official teams. We are committed to making sure customers have a smooth, reliable, and transparent experience today.

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iTalkBB Review

Number 56 : MAR 19th, 2011 : Jane

Recommended: No

I wanted to cancel the service but unable to do it. It's so hard to be off the hook

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi, Thank you for sharing your past experience. Since then, iTalkBB has made many improvements. Clearer contracts and billing: all fees are explained upfront with no hidden charges. Simplified trial and cancellation process: customers can cancel quickly and easily during the trial period. 24/7 customer service: available in Mandarin, Cantonese, and English to provide timely support. If you need any assistance today, please contact our official support teams. We're committed to making the entire experience transparent and worry-free for every customer now.

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iTalkBB Review

Number 55 : FEB 22nd, 2011 : Mark

Recommended: No

We have ItalkBB for nearly 23 month now, It was good values. However, their customer service is horriable, The company do not show any interested on keeping current customer, In order to receive promotion benefit, you have to leave the company for a year and re-enter as new customer? Why?

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mark, Thank you for sharing your feedback back in 2011. Over the years, iTalkBB has made many improvements. Today, our customer service is available 24/7 in Mandarin, Cantonese, and English, with dedicated teams focused on supporting every customer. We also continue to provide promotions and benefits for both new and existing customers, so everyone can enjoy more value. If you need any assistance, please contact our official teams. We're committed to offering fair, reliable, and customer-focused services today.

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iTalkBB Review

Number 54 : FEB 11th, 2011 : Tae

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tae, Thank you for leaving a rating. Even without specific comments, we value all feedback as it helps us continue to improve. Today, iTalkBB offers clearer services, simpler cancellation processes, and 24/7 customer support in Mandarin, Cantonese, and English. If you need any assistance, please contact our official teams. We're committed to providing a smoother and more reliable experience for every customer.

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iTalkBB Review

Number 53 : FEB 9th, 2011 : AY

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi AY, Thank you for leaving a rating. Even without specific comments, we value all feedback as it helps us continue to improve. Today, iTalkBB offers clearer services, simpler cancellation processes, and 24/7 customer support in Mandarin, Cantonese, and English. If you need any assistance, please contact our official teams. We're committed to providing a smoother and more reliable experience for every customer.

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iTalkBB Review

Number 52 : JAN 30th, 2011 : Anonymous

Recommended: No

SCAM !!! Stay away! They double bill and renew your contraction without permission. They CONTINUE to charge you even after you have cancelled the service.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi there, Thank you for sharing your past experience. Today, iTalkBB has greatly improved our policies and processes. Contracts and billing are now completely transparent, with no unexpected renewals. Cancellation process is much simpler and clearly documented, so charges stop right after the account is closed. 24/7 customer support is available in Mandarin, Cantonese, and English to provide timely assistance. If you need any support, please reach out to our official teams. We're committed to providing a fair, reliable, and transparent service experience today.

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