iTalkBB Reviews - Page 6 of 13

2/5

Average Rating

iTalkBB Review

Number 71 : JAN 26th, 2012 : Edmund

Recommended: No

I have experience to use VoIP, and already used for few years. After switched to this company, I found my phone 70% call in/out busy. I call to the tech support line, they only blame my internet is not stable. My existing Citi`s VoIP still connecting in my network, due to the contract until next month. It still running great. I am pretty sure the my Rogers internet is good. I will try to terminate the contract with italkbb and need to disscus with their service rep. avoid early termination fee. Their monthly fee is very attractive, that`s why I was trapped. I am going to stay with my existing carrier.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Edmund, Thank you for sharing your past experience. Today, our phone service quality is much more stable, with clearer connections and fewer disruptions. Our contract and billing terms are also now more transparent, so customers know all details upfront, and our support teams are better trained to provide effective solutions rather than passing on the issue. For any assistance, please contact our official teams. We're committed to providing reliable service, transparent terms, and better support for all our customers.

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iTalkBB Review

Number 70 : JAN 17th, 2012 : Calvin

Recommended: No

stay away iTalkBB.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Calvin, Thank you for your feedback. In recent years, we've made many improvements - from clearer and more transparent service terms, to more stable phone and TV quality, and 24/7 support in Mandarin, Cantonese, and English. We're committed to offering a smoother and more reliable experience for every customer today.

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iTalkBB Review

Number 69 : JAN 16th, 2012 : Hao

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Hao, Thank you for your review at the past. Since then, we've made significant improvements, with clearer service terms, more stable phone and TV quality, and 24/7 support in Mandarin, Cantonese, and English. We're committed to providing a much better and more reliable experience for all customers today.

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iTalkBB Review

Number 68 : JAN 13th, 2012 : Tony

Recommended: No

it's same issue I got from Tulip (#68) who is also suffering same problem as I am and ITALKBB operation just like in China which is don't care customer(s) and illegal collecting money from my credit card account for more than 9 months. By law, the own number transfer to others then it will no longer provide service as FCC regulation but ITALKBB treat you as local resident in China. If everyone got same issue like me and Tulip then please come forward to fight with ITALKBB (Chinese company)

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tony, Thank you for sharing your past experience. Today, our billing and contract processes are much clearer and fully transparent, ensuring customers know exactly what to expect. We are a North America based company, and our customer service is available 24/7 in Mandarin, Cantonese, and English to provide clear assistance whenever needed. If you need support, please reach out to our official teams. We're committed to providing transparent, reliable, and customer-friendly service for everyone today.

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iTalkBB Review

Number 67 : DEC 31st, 2011 : Tulip

Recommended: No

Stay away from ItalkBB. They charged premium deposit for the device and when I recently switch to other carrier, they would not refund my balance. Other carriers do not need to return the device. They would not close my account unless I return the device which I used more than two years already. Other carrier has much cheaper plan such as MagicJack. ItalkBB do not provide customer service. No one pick up the phone. I have to keep calling all the time. Do not use their service. They are like thief.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tulip, Thank you for sharing your past feedback. Today, our cancellation and equipment return processes are much clearer and fully tracked, ensuring customers know exactly what to expect. Billing and deposit terms are now fully transparent, and our customer service is available 24/7 in Mandarin, Cantonese, and English to provide direct assistance whenever needed. If you require support, please contact our official teams. We are committed to offering a smoother, more transparent, and more reliable experience for every customer today.

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iTalkBB Review

Number 66 : DEC 12th, 2011 : Anne

Recommended: No

Don,t buy their global package, never was able to get landline connected from Asia.nkeep asking refund at least once every month. Sick of it

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Anne, Thank you for your feedback. Today, our global calling services have been upgraded for much more stable connections, including from Asia. Our billing and refund processes are now clearer and more transparent, giving customers greater confidence. We also provide 24/7 customer service in Mandarin, Cantonese, and English, so support is always available. If you need any help, please reach out to our official teams. We're committed to ensuring a smoother and more reliable experience for every customer today.

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iTalkBB Review

Number 65 : NOV 7th, 2011 : Sally

Recommended: No

Stay away from ITALKBB!!! Italkbb guarantted us it was able to port in our old telephone number which we had over 8 years. Almost 2 months later, they were still not able to do that. The most frustrating thing was "No Customer Service" at all!! We had to keep calling them, and we were always told "to be patient". Italkbb outsourced their service, so if there was a problem, they had to contact the third party service provider and the only communication method between Italkbb and the the third party service provider was EMAIL. The telephone number of the third party listed on website is "Not in service", you can imagine how reliable this company would be. During the "port-in processing period", Italkbb provided us a temparory number and later on they provided us a number outside our city - it means everybody who lives in the same city with me has to call me long distance, how ridiculous it is! We eventually had Bell Canada to get our old number back. When we requested compensation for the service distuption period, they refused verbally and even refused to reply us back in writing.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Sally, Thank you for sharing your past experience. Today, our number porting process is much clearer and more efficient, so customers can transfer their numbers with greater confidence and less waiting. Our customer service has also been strengthened, now available 24/7 in Mandarin, Cantonese, and English, to provide timely and consistent support. For any assistance, please reach out to our official teams. We're committed to ensuring smoother number transfers and more reliable service for every customer today.

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iTalkBB Review

Number 64 : OCT 31st, 2011 : Wenston

Recommended: No

It drops phone calls all the time even when you call their customer service. When I tried to cancel, they tried to delay by every means. When they finaly agreed to cancel, they want me to return phone adapter in its original condition including all packing materials with bar codes in tact. Otherwise they are going to charge me 59.99. This is after two years lowsy service. They would not refund the monthly charge even after only one day use for the current month.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi, Thank you for your feedback. Today, our cancellation process is much clearer and simpler, so customers can feel confident their requests are handled smoothly without unnecessary delays. Our customer service is also available 24/7 in Mandarin, Cantonese, and English, so support is always accessible in the language you prefer. For assistance, please contact our official teams. We're committed to providing clearer, friendlier, and more reliable service for every customer today.

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iTalkBB Review

Number 63 : OCT 17th, 2011 : Davy

Recommended: No

bad customer service, bad english, cancellation was a pain in the rear end. keep making some bogus excuse about how I was suppose to call back to confirm cancellation therefore the account hasn't been cancelled yet.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Davy, Thank you for your feedback. Today, our cancellation process is much clearer and simpler, so customers can feel confident their requests are handled smoothly without unnecessary delays. Our customer service is also available 24/7 in Mandarin, Cantonese, and English, so support is always accessible in the language you prefer. For assistance, please contact our official teams. We're committed to providing clearer, friendlier, and more reliable service for every customer today.

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iTalkBB Review

Number 62 : OCT 16th, 2011 : Ming

Recommended: No

Stay away from iTalkBB! As an user for more than 5 years, iTalkBB tried to increase charges and length of contract to 2 years. When I decided to go another provider, they tried not to process my request. It took me 3 days and a couple of hours to start to talk to them about my request. They said not to refund my prepaid balance. They also asked me to return all original package with VoIP box including all piece of paper such as instruction. Otherwise, I will be charged $59.99 for loss a piece of paper. Here is their email: "Please mail back iTalkBB's phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination. No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card, or we may turn your account over to a collection agency. "

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Ming, Thank you for sharing your past feedback. Today, our contract terms and billing are much clearer and more transparent, so customers know all details upfront. Our cancellation and equipment return processes have also been simplified and are now fully tracked, making it easier and more reliable for customers to close their accounts without confusion. Our customer service is available 24/7 in Mandarin, Cantonese, and English, so help is always accessible. For any support, please contact our official teams. We're committed to providing clearer, smoother, and more reliable service for all customers today.

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