iTalkBB Reviews - Page 6 of 13

2/5

Average Rating

iTalkBB Review

Number 74 : MAR 6th, 2012 : David

Recommended: No

Two words; False advertisement. True, they had stuck to their words of "6 months 1 bucks" plan, but initially when we asked about the plan how much exactly was the canceling fee, they told us, and I quote (translated from Chinese) "100 dollars will be paid for terminal fee, and no other cost will be required." Now, when we wish to cancel it due to the lack of features in terms of values, they called us back, telling us we need to pay 2 month worth on top ($29 per month) as a MINIMUM. When we confronted them about it, they said it was "one sided". Whatever he meant by that, we have CONFIRMED that we had no extra terminal fees aside of the $100. I am thoroughly frustrated at this company, from the day we set it up till today, only trouble came from every corner came from the installation of their VoIP service; AND they don't even have service, their telephone operator can EASILY be replaced by answering machines, since all they do is either: A)Instruct you that enquiries can be answered through the website, B)Send you the email of links or pages that you must search through to obtain the information, C)Inform you that your bill is due. From their horribly delayed sound quality to the lack of physical service to consider them a "service" (since their job can be fulfilled, and outdone easily by skype), I can confidently suggest to you that there are better deals out there. Even if you call China alot (the only redeemable part of the service), there still are better deals out there. Once again, this service can easily be replaced by Skype. It's free too if both party has it.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi David, Thank you for sharing your past feedback. In recent years, our contract terms and billing have become much clearer and fully transparent, so customers know all charges upfront before signing. Our services have also been upgraded - from more stable phone quality to new solutions like the iTalkBB Prime APP, which lets you use Canadian, U.S., or China/Hong Kong numbers directly on your smartphone, as well as flexible data SIM options. Our customer service team is available 24/7 in Mandarin, Cantonese, and English, ensuring customers always receive timely and clear support. For assistance, please contact our official teams. We're committed to offering transparent, reliable, and value-added services for our customers today.

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iTalkBB Review

Number 73 : FEB 18th, 2012 : Alan

Recommended: No

Bad voice quality - choppy, line cut & incoming busy. This italkBB is an additional VoIP line for my daughter, I have another VoIP with City Telecom connecting in my home network, it work fine. I tried contact italkBB's tech support, but they can't help. I have no idea why it donsen't work at all. The value for the italkBB is good, but I am gonna to cancel it.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Alan, Thank you for sharing your past feedback. In recent years, our phone service quality has improved significantly, with clearer and more stable connections. Our technical support has also been upgraded to resolve issues more effectively, ensuring customers receive timely assistance when needed. For any support, please contact our official teams. We remain committed to delivering more reliable service and better support for all our customers today.

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iTalkBB Review

Number 72 : FEB 9th, 2012 : Mike

Recommended: No

Horrible service, and inconsistent information. Nobody seems to know what they're talking about. Talking to different people, different department give you totally different answers. Even their written notice aren't consistant with what they say. Wasted my time dealing with this company.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mike, Thank you for your feedback. Today, our service information and processes are much clearer and more consistent, so customers receive the same guidance across all departments. We've also strengthened training for our support teams to ensure accurate and reliable communication every time. For assistance, please contact our official teams. We're committed to providing clearer, more consistent, and more reliable service for every customer today.

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iTalkBB Review

Number 71 : JAN 26th, 2012 : Edmund

Recommended: No

I have experience to use VoIP, and already used for few years. After switched to this company, I found my phone 70% call in/out busy. I call to the tech support line, they only blame my internet is not stable. My existing Citi`s VoIP still connecting in my network, due to the contract until next month. It still running great. I am pretty sure the my Rogers internet is good. I will try to terminate the contract with italkbb and need to disscus with their service rep. avoid early termination fee. Their monthly fee is very attractive, that`s why I was trapped. I am going to stay with my existing carrier.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Edmund, Thank you for sharing your past experience. Today, our phone service quality is much more stable, with clearer connections and fewer disruptions. Our contract and billing terms are also now more transparent, so customers know all details upfront, and our support teams are better trained to provide effective solutions rather than passing on the issue. For any assistance, please contact our official teams. We're committed to providing reliable service, transparent terms, and better support for all our customers.

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iTalkBB Review

Number 70 : JAN 17th, 2012 : Calvin

Recommended: No

stay away iTalkBB.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Calvin, Thank you for your feedback. In recent years, we've made many improvements - from clearer and more transparent service terms, to more stable phone and TV quality, and 24/7 support in Mandarin, Cantonese, and English. We're committed to offering a smoother and more reliable experience for every customer today.

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iTalkBB Review

Number 69 : JAN 16th, 2012 : Hao

Recommended: No

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Hao, Thank you for your review at the past. Since then, we've made significant improvements, with clearer service terms, more stable phone and TV quality, and 24/7 support in Mandarin, Cantonese, and English. We're committed to providing a much better and more reliable experience for all customers today.

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iTalkBB Review

Number 68 : JAN 13th, 2012 : Tony

Recommended: No

it's same issue I got from Tulip (#68) who is also suffering same problem as I am and ITALKBB operation just like in China which is don't care customer(s) and illegal collecting money from my credit card account for more than 9 months. By law, the own number transfer to others then it will no longer provide service as FCC regulation but ITALKBB treat you as local resident in China. If everyone got same issue like me and Tulip then please come forward to fight with ITALKBB (Chinese company)

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tony, Thank you for sharing your past experience. Today, our billing and contract processes are much clearer and fully transparent, ensuring customers know exactly what to expect. We are a North America based company, and our customer service is available 24/7 in Mandarin, Cantonese, and English to provide clear assistance whenever needed. If you need support, please reach out to our official teams. We're committed to providing transparent, reliable, and customer-friendly service for everyone today.

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iTalkBB Review

Number 67 : DEC 31st, 2011 : Tulip

Recommended: No

Stay away from ItalkBB. They charged premium deposit for the device and when I recently switch to other carrier, they would not refund my balance. Other carriers do not need to return the device. They would not close my account unless I return the device which I used more than two years already. Other carrier has much cheaper plan such as MagicJack. ItalkBB do not provide customer service. No one pick up the phone. I have to keep calling all the time. Do not use their service. They are like thief.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Tulip, Thank you for sharing your past feedback. Today, our cancellation and equipment return processes are much clearer and fully tracked, ensuring customers know exactly what to expect. Billing and deposit terms are now fully transparent, and our customer service is available 24/7 in Mandarin, Cantonese, and English to provide direct assistance whenever needed. If you require support, please contact our official teams. We are committed to offering a smoother, more transparent, and more reliable experience for every customer today.

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iTalkBB Review

Number 66 : DEC 12th, 2011 : Anne

Recommended: No

Don,t buy their global package, never was able to get landline connected from Asia.nkeep asking refund at least once every month. Sick of it

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Anne, Thank you for your feedback. Today, our global calling services have been upgraded for much more stable connections, including from Asia. Our billing and refund processes are now clearer and more transparent, giving customers greater confidence. We also provide 24/7 customer service in Mandarin, Cantonese, and English, so support is always available. If you need any help, please reach out to our official teams. We're committed to ensuring a smoother and more reliable experience for every customer today.

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iTalkBB Review

Number 65 : NOV 7th, 2011 : Sally

Recommended: No

Stay away from ITALKBB!!! Italkbb guarantted us it was able to port in our old telephone number which we had over 8 years. Almost 2 months later, they were still not able to do that. The most frustrating thing was "No Customer Service" at all!! We had to keep calling them, and we were always told "to be patient". Italkbb outsourced their service, so if there was a problem, they had to contact the third party service provider and the only communication method between Italkbb and the the third party service provider was EMAIL. The telephone number of the third party listed on website is "Not in service", you can imagine how reliable this company would be. During the "port-in processing period", Italkbb provided us a temparory number and later on they provided us a number outside our city - it means everybody who lives in the same city with me has to call me long distance, how ridiculous it is! We eventually had Bell Canada to get our old number back. When we requested compensation for the service distuption period, they refused verbally and even refused to reply us back in writing.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Sally, Thank you for sharing your past experience. Today, our number porting process is much clearer and more efficient, so customers can transfer their numbers with greater confidence and less waiting. Our customer service has also been strengthened, now available 24/7 in Mandarin, Cantonese, and English, to provide timely and consistent support. For any assistance, please reach out to our official teams. We're committed to ensuring smoother number transfers and more reliable service for every customer today.

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