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Whichvoip.com Guide to Business VoIP Features

   
 

One of the big advantages that Business VoIP telephony service has to offer over your regular phone service is the abundance of enhanced and useful features associated with Business VoIP technology. This guide will take you through the most common features, providing an explanation of each one.

 

Click on any Business VoIP feature below to go directly to the guide for that feature or scroll down to view all features.

 

Basic
Features
Calling
Features
Voicemail
Features
Auto-Attendant
Features
Advanced
Features
Local Numbers Caller ID Password Protection Day and Night Mode Cell Phone Integration
Toll Free Numbers Call Forwarding Voicemail Greeting Options Dial by name Directory Soft Phone Support
Virtual Numbers Call Hold Voicemail to Email Virtual Departments Call Groups
Unlimited Calling Call Transfer Check Voicemail through Web Interface Multiple Auto-Attendants Follow Me
Local Number Portability Call Conference Multiple Mail Folders Import Greetings Customize Music on Hold
Online Account Management Call Waiting Group Messaging Dial by Extensions Conference Bridge
411 Directory Assistance Do Not Disturb Visual Waiting Indicator Holiday Schedule Intercom
911 Emergency Service Call Logs Single Unified Inbox Access   Branch Office Support
Fax Service Last Number Re-dial Trusted Access   Call Center Support
7-digit Dialing for Local Numbers Call Blast Multi-Format Support   Call Monitoring
Call Blocking Sequential Ring     Multiple Call Trees
E911 Service       Outlook Integration

 

   
   

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Business VoIP Basic Features


Local Numbers


Local phone numbers available in all area codes.


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Toll Free Numbers


With this feature anyone in the US can call your number for no charge. Providers typically offer a fixed rate option which can result in massive savings compared to the typical pay per minute plans.


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Virtual Numbers


Add extra phone numbers to the same phone line. For example, you can have a California number, Colorado number, and Florida number all ring on the same line.


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Unlimited Calling


Unlimited local and long distance calling on any extension. Again huge savings can be made with this as it avoids the costly limited calling plans.


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Local Number Portability


Number portability is the ability to keep your current phone number and bring it to your new phone service provider. If a phone company offers number portability it means you can bring your current phone number to them rather than losing your number when you switch phone service providers.


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Online Account Management


Manage your account on the Internet. Add features to your account or find out when your next payment is due.


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411 Directory Assistance


Call directory assistance in your area to obtain phone numbers or other information for local businesses, such as restaurants.


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911 Emergency Service


Your VoIP provider directs calls to local Public Safety Answering Point (PSAP) based on the area code for your system.


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Fax Service


The ability to send analog faxes over your VoIP phone line or have an additional VoIP phone line added for this purpose. Another option to consider is what is commonly known as 'e-fax'. This is a feature that allows the user to receive faxes as email attachments. Some providers support the 'e-fax' feature.


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7-digit Dialing for Local Numbers


Avoid having to enter the local area code every time you a make a local call.


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Call Blocking


When you don't want to receive calls from a specific number, add it to your call blocking list, which blocks calls from numbers on the list.


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E911 Service


E911 stands for Enhanced 911. When 911 is dialed the call is routed to emergency personnel at Public Safety Answering Points (PSAP) and the location of the caller (address) is transferred to them. The service works like a regular 911 call would, except that the address transferred is the address on file for that number. However, if you move or take your VoIP device when you travel, you must remember to update your location with this service.


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Business VoIP Calling Features


Caller ID


Know who is calling before you even answer the phone. All you need is a Caller ID enabled touch tone device, and the name and number of who is calling will be displayed in the Caller ID box.


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Call Forwarding


Automatically forward incoming calls to another number or straight to voicemail.


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Call Hold


Put a call on hold while you answer another call.


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Call Transfer


Transfer calls you have already answered to another phone of your choosing.


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Call Conference


Talk with two parties at the same time. Call the first party, hit the appropriate button, dial the second party and hit the button again. Then talk as normal.


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Call Waiting


If you are on the phone and another call comes in, call waiting will alert you with a special tone. You would then have the choice of answering or letting the call go to voice mail.


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Do Not Disturb


Forward calls to your voice mail. This option allows you to send incoming calls to your voice mail without your phone ringing.


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Call Logs


Detailed call records by extension or account.


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Last Number Re-dial


Call the last number that you dialed, generally with the push of a button.


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Call Blast


Have incoming calls ring multiple phone numbers or extensions at the same time.


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Sequential Ring


Have multiple phone numbers ring in a specified sequence when receiving incoming calls.


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Business VoIP Voicemail Features


Password Protection


Prevent unauthorized access.


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Voicemail Greeting Options


Customized personal greeting. Unavailable / Busy / Employee's Name.


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Voicemail to Email


Receive voicemails as email attachments.


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Check Voicemail through Web Interface


Good for remote access. Login in to a web portal to check your messages.


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Multiple Mail Folders


Organize and save old emails.


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Group Messaging


Send a voicemail to a group of people.


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Visual Waiting Indicator


Light on the phone which tells you that you have received a voicemail message.


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Single Unified Inbox Access


Manage your voice, fax, and email messages from a single inbox.


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Trusted Access


Define trusted numbers that allow you to access voicemail immediately, without having to enter a code.


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Multi Format Support


Supports all message types including voice, fax and email.


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Business VoIP Auto-Attendant Features


Day and Night Mode


Make your greeting dependant on the time of day or day of the week.


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Dial by name Directory


Dial a first or last name to reach the extension of the person you are looking for.


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Virtual Departments


Also called ring groups. Setup a call group based on the department e.g. You have reached the marketing department, etc.


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Multiple Auto Attendants


If you have more than one public phone number, this feature enables you to set up different messages for each number.


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Import Greetings


Enables existing or new customized greetings to be uploaded into the auto-attendant system.


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Dial by Extensions


Dial an extension to reach the person you are looking for.


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Holiday Schedule


Import your annual holiday schedule and customize the greeting accordingly.


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Business VoIP Advanced Features


Cell Phone Integration


Ties cell phones to the business telephone system. Use the pbx system functions on your cell-phone.


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Soft Phone Support


Supports a soft-phone on your PC.


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Call Groups


Calls can be forwarded to multiple extensions that ring simultaneously.


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Follow Me


Calls can be forwarded to multiple numbers that will ring in a designated sequence.


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Customize Music on Hold


Easily change the music that is played to your callers when they are placed on hold. Useful to provide corporate messaging and sales information.


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Conference Bridge


Set up conference calls using a pre-assigned call-in number. Also known as meet-me conferencing.


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Intercom


Target phone auto-answers on mute and broadcasts through the speakerphone.


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Branch Office Support


Typically results in free office to office calling via VoIP. Forward calls to any extension in any office.


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Call Center Support


Ability to add call-center features to a VoIP service. Call queues, automatic call distribution and CRM integration are some of the features to look out for.


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Call Monitoring


Record and monitor calls.


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Multiple Call Trees


Create unique greetings, inbound numbers, and menu options that route to a shared pool of users.


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Outlook Integration


Make and receive calls from your outlook in-box.


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