Vonage Business Reviews - Page 9 of 15

3.7/5

Average Rating

Customer Service Review

Number 67 : MAY 3rd, 2012 : Billie

Recommended: Yes

My account, systemsupport, was transferred from Aptela last evening. The phones were not working after reboot this morning. I waited on the phone for 45 minutes listening to a recording at which point I gave up and created an on line ticket. After not hearing from Vocalocity for several hours I decided to call again and was lucky enough to reach a very nice young lady who promptly corrected the problems. I recommend that you clone this women as she was both knowledgable and polite and went out of her way to help us. The response from our on line ticket didn't happen until 2:00 pm, approximately 5 hours later. I am giving this another chance due to her courteous service. You should give her a raise!! Regards Billie, Vice President, System Support Group Inc.

Comment on this review >>

Wonderful Customer Service

Number 66 : APR 27th, 2012 : Leeanne

Recommended: Yes

I recently switched to Vocalocity and so far am very happy with their service. The sales rep was excellent, very responsive. I called customer service several times to assist me with porting my numbers and set-up my phones. Everyone I have spoken to has been knowledgeable and helpful. The hold times can be long if you call in the middle of the day, but once you get someone on the phone it's a good experience.

Comment on this review >>

Vonage Business Review

Number 65 : APR 7th, 2012 : Linda

Recommended: Yes

My small business has used Vocalocity since Feb. 2012. When shopping around for a VOIP phone service, I appreciated their low-key, informative approach, as opposed to some other vendors, who felt like used car salesmen. The daily opportunity to do training on their system was helpful for my staff, and the man who conducted that training was knowledgeable and enthusiastic. I've called numerous times for extra help, and Customer Service is always patient and helpful. The one true "issue" I've had was fixed by a diligent Customer Service rep. who stayed late to help me. I'm happy to recommend Vocalocity to anyone!

Comment on this review >>

Vonage Business Review

Number 64 : APR 6th, 2012 : Hugh

Recommended: Yes

CS is the best! Polite, friendly, professional and proficient! The best phone service available! You can use it anywhere!

Comment on this review >>

Vonage Business Review

Number 63 : APR 6th, 2012 : Dylan

Recommended: Yes

Comment on this review >>

Vonage Business Review

Number 62 : APR 6th, 2012 : Mark

Recommended: Yes

Kinda buggy interface, but customer service is GREAT

Comment on this review >>

Vonage Business Review

Number 61 : APR 4th, 2012 : Clinton

Recommended: Yes

My sales agent provided all the knowledge and help to make an informed decision. He was able to get our service switched over ahead of time, help process the change and follow up after the sale with porting my numbers over. I would highly recommend talking with Jonathan about the VoIP system thru Vocalocity.

Comment on this review >>

Vonage Business Review

Number 60 : APR 4th, 2012 : William

Recommended: Yes

Tech support helped me today with a major change to service and he was incredible. Quick, accurate, polite, and great follow up to make sure I was satisfied with the job done!

Comment on this review >>

Vonage Business Review

Number 59 : APR 4th, 2012 : Joe

Recommended: Yes

We moved over from Aptela and are completely satisfied. I called support and they were extremely helpful. Thank you!

Comment on this review >>

Vonage Business Review

Number 58 : APR 3rd, 2012 : Anthony

Recommended: Yes

Comment on this review >>